Raymour & Flanigan

Leadership has reviewed customer's complaint and reached out to him and explained the removal process. We also offered a $gift card for his inconvenience, and customer accepted this resolutionThank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The issues was
settled with your assistance after we made our complaints to your officeYour interventions had greatly helped to resolve the issues and we want to take this opportunity to say, thank you. Sincerely Yours, *** ***

Hello,Well we are sorry to hear that the customer is having these issues we are confident that the pieces were delivered clean and sanitaryWe are unable to send anyone out as we are not qualified professionals when taking care of possible infestation issuesWe would again urge the customer to contact a trained professional and possibly seek help from any business management.At this point the most we can offer is a refund of the customer platinum plan (64.95$) as it doesn't cover any issues with bugs.Thank you,Kevin

Hello, We would obtain an eta once the parts/exchanged items are in route to us from the vendorOnce we get an update on when the items should be received we will updatethis on average takes 4-weeksI believe the customer is able to open a new claim should they continue to have an issue or contact our customer care leaders regarding an inquiry at ###-###-#### for assistance.Thank you!

Good afternoon,We have partnered with local management to assist the customer with this concern and on 2/28/we had reached out and left a voicemail for the customer in regards to reselecting the sectional (providing the customer a credit from the furniture in the home to use in the showroom to
purchase new furniture and remove the old furniture from their home upon delivery)To move forward with this process if the customer would like we can be reached at ###-###-####.Thank you!

Good Afternoon - I have reached out to our Leadership to review and address customer's complaint. Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.We did settle on a refund of the delivery fee but I have yet to recieve the check that we agreed uponWhat is the status of the refund check?
Regards,
*** ***

Hello,We can only offer a credit for the original amount that the customer paid for the productThe customer is welcome to utilize that credit on anything in the store and its not relegated specifically to a bedframeWe can also offer a dollar gift card towards a future purchase due to the
inconvenience. Thank you,Kevin

Hello Per our pricing guidelines we did follow the correct proceduresHowever, in good faith, we did honor the coupon and credit the amount to the customer's TD Bank financed accountThank you

Hello,This consumer did not purchase the platinum protection plan, so replacement would not be an optionPer our leadership teams notes in the account, consumer was offered a Gift Card as a means to help offset the cost of a new itemThe wood is swollen so the repair would be
extremely difficult and would not lastIn addition the technician repaired a burn mark on the top of the vanity desk, so the item had Customer caused damage on itSomething the manufacture would not cover.thanks,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Hello,We are currently working on obtaining photos from the customer to further review their claimOnce received we can work with customer towards a resolution.Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Consumer called Revdex.com and indicated that the repair that was done was not done wellShe would like the product appropriately repaired, since the item is less than a year old, and Raymour should be offering a better quality product Regards, *** ***

Leadership has reviewed customer's complaint and reached out to offer her store credit to go in and choose a different bed; this was offered on 4/8/Thank you, T.F*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The $additional credit was the "BEST" they could do for meAfter sticking me with a rug I didn't want, and having managers lie to my face about returning itI had to chase them down for the $The store's manager offered not to come to the house and pickup the rug for a full refund, but to either refund me $and I keep the rug OR I could exchange it for a rug I wanted (i need a bigger rug so that would be more $)The LAST thing I want to do is give them more money. A full refund is what should be provided, nothing less
Regards,
*** ***

After reaching out to our Leadership and the Sales Associate who worked with this customer, I was advised that the customer was shown several options, but chose a mattress and box spring set which did not have the "free box spring" promotion attached. We have contacted the customer to review
the purchase with him. Thank you, TF*

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me. I called and left a message with John to let him know to rescind complain at R&F resolved this to my satisfaction. Thank you
Regards,
*** ***

Good afternoon, We were unable to locate the original order with the information provided in the complaintWe have reached out to the phone number provided (###-###-####), leaving a voicemail, and we sent an email to the provided address (***@gmail.com), requesting the original order
informationOnce a response has been received, we will be escalating this to the appropriate regional leadership. Thanks,-Dale

Hello,After checking the notations on the account from local leadership, an additional credit was sent to the customer for the issue with the rug and delays with the credit for 100$Please be advised that these credits are sent to td bank and may not show up until next months statement.Orig:
processed refund mv $12/12/16/lap8 12-DEC-2016Processed on Dec-19th;MCR#***ORIG#***CC#***CUST ACCOMMODATION $BACK TO THE CUSTOMER FORKEEPING THE RUG

We are sorry for any confusions and frustrationsAs a good will gesture we can offer the customer a $giftcard