Receivables Performance Management LLC

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he ordered an internet service from Cincinnati Bell several years ago, however never set up the serviceThe matter is now appearing on his credit history and he wants it removed as well as confirmation he owes nothing to Cincinnati BellAfter review of our records and contacting our client I offer the following response on behalf of RPM: Cincinnati Bell placed Mr***’s account in our office for collection in February RPM’s business records reflect no contact with Mr [redacted] until receipt of this complaintUpon receipt of the complaint, RPM contacted Cincinnati Bell regarding Mr***’s disputeAccording to Cincinnati Bell the remaining balance consists of equipment chargesCincinnati Bell has provided the attached account statement for Mr***’s reviewIt is Cincinnati Bell’s position that the balance is owedRPM will agree to remove the account trade-line from Mr***’s credit history as a result of limited contact attempts over the past two yearsMr [redacted] may contact RPM to set up payments after review of the information provided by Mr*** RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

March 22, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] D [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining that he settled this account and RPM has not honored the settlementThis account is now placed with another collection agency that is trying to collect itAfter a review of our records I offer the following response on behalf of RPM: RPM did negotiate a settlement in full (SIF) with Mr***The SIF payment was received and it appears that the SIF code never got to our client DishRPM has contacted Dish, advised them of the SIF and asked that they recall the account from the other collection agencyRPM apologizes to Mr [redacted] for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

As Mr [redacted] has confirmed that the last four digits of the Social Security number on the Dish account at issue are not his he may disregard the noticeIt appears that RPM contacted the wrong [redacted] ***Mr [redacted] is not responsible for this accountRPM apologies to Mr [redacted] for any inconvenience

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that she was contacted by RPM for a debt allegedly owed to DIRECTV at a service address she has not resided at in ten yearsMs [redacted] requests the matter be removed from her credit report as it is fraudulentAfter review of our file and contacting our client, I offer the following response on behalf of RPM DIRECTV placed Ms [redacted] ’s account with RPM for collection on May 29, On May 31st, RPM sent Ms [redacted] a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)The notice was returned undeliverable on June 9thRPM also attempted to contact Ms [redacted] at a telephone number provided by DIRECTV, however have no record of speaking to herUntil receipt of this complaint, RPM was unaware that the account was disputed or potential fraudRPM has requested removal of the account trade-line from Ms [redacted] ’ credit history Upon receipt of this complaint, RPM notated the account as possible fraudIt is DIRECTV’s policy for a customer claiming fraud to complete and return the attached ID Theft Affidavit to: Directv I.D/Theft Imperial Hwy El Segundo, CA Ms [redacted] may also visit www.directv.com/notmyaccount to provide further information regarding his claim RPM appreciates the opportunity to respond to this matterThe account has been recalled by DIRECTV and RPM is no longer handling the matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412- Very Truly Yours, Mark [redacted] C [redacted] General Counsel

July 28, Revdex.comStation DrSuite 222DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] *** Dear Ms***, I am in receipt of and have reviewed the above referenced second follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is alleging that RPM agreed to report the debt as paid in full to the three major credit bureaus and has failed to do so After a review of our records I offer the following response on behalf of RPM: This debt was electronically reported to the three major credit bureaus as “Paid in Full” on June 28, RPM has no control over how long it takes any of the three major credit bureaus to update their recordsRPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Dear Ms. [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third-party collection agency operating in all fifty states and the District of Columbia. Mr. [redacted] states... that he does not have a contract with RPM and is not liable for a debt to RPM. He request the matter be removed from his credit history. After review of our records I offer the following response on behalf of RPM: Mr. [redacted] is correct that he has no contract with RPM and that he is not personally indebted to RPM. RPM however works as a third-party debt collector on behalf of Western Dental to whom Mr. [redacted] does allegedly owe a debt. On January 7, 2017, RPM sent Mr. [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM received no response to that notice. RPM also attempted to contact Mr. [redacted] by telephone and have record of speaking to him on February 16, 2017 where he stated that he did not wish to receive further calls. RPM complied with Mr. ***’s request. RPM furnishes data to the credit reporting agencies on behalf of Western Dental and other clients. Mr. [redacted] may request verification of the debt or contact our office with further questions. RPM appreciates the opportunity to respond to this matter. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr. ***, please contact me directly at (425) 412-2642. Very Truly Yours, Mark *. C [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because:I have completed my payments with RPM before their response, I owe them nothing more, I also set up a payment plan with them before they reported itSo them updating the amout is incorrect alsoIt is paid in full and should be removed from my report Sincerely, [redacted] ***

Time Warner Cable account number XXXwas listed with RPM for third party collection services on October 2, The account was recalled from our office on April 6, after a payment in the amount of $was made directly to Time Warner Cable on or about February 2, RPM updated the account trade-line accordingly to reflect the ‘paid in full’ statusIn the event Time Warner Cable directs RPM to remove the account trade-line from Ms [redacted] ’s credit history we will certainly complyHowever please be advised that RPM no longer has a business relationship with Time Warner Cable and thus are unable to contact them regarding this complaintAbsent direction from Time Warner Cable, RPM must adhere to our duty to furnish accurate information to the credit reporting agenciesA representative from Time Warner Cable may contact me directly at [redacted] or by email at [redacted] receivablesperformance.com Very Truly Yours, Mark [redacted] C [redacted] General Counsel

RPM stands by our prior responseA notice was sent to Mr [redacted] by mail and email on March 28, The address the letter was mailed to is the same as listed in this complaintThe email address the notice was sent to is [redacted] @yahoo.comSubsequent emails were sent to Mr [redacted] on May 9th and June 16th respectivelyRPM’s duty under the Fair Debt Collection Practices Act (FDCPA) is to send a notice within five days of the initial communication to the consumer’s last known address; in this instance, a notice was sent prior to any contactIt is RPM’s position that we have acted appropriately under the law

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he did not open an account with T-Mobile that RPM has sought to collectHe states that he is the victim of fraudAfter review of our records and contacting our client I offer the following response on behalf of RPM: RPM received Mr [redacted] ’ T-Mobile account for collection on September 17, On September 19, RPM sent Mr [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA) to the last known address in file provided by T-MobileThe notice was later returned undeliverableRPM also sent an email to the address on file, [redacted] , however have no record that it was openedRPM’s business records reflect no telephone contact with Mr [redacted] despite numerous attempts to reach himUntil receipt of this complaint, RPM was unaware that Mr [redacted] disputed the debt or claimed to be the victim of identity theft Upon receipt of the complaint, RPM contacted T-Mobile who provided the following response: In cases where the account holder of record claims they did not activate the account, T-Mobile requires that party complete a Collection Dispute Form and return it to T-Mobile with a photocopy of their driver’s license or other government-issued photo identification and a police report naming the responsible party We have included this form for Mr [redacted] This may be faxed to T-Mobile’s Fraud Management team from an authorized T-Mobile retail location Upon receipt, T-Mobile will review this matter further and apprise Mr [redacted] of our findings T-Mobile records confirm that, on April 18, 2013, Mr [redacted] purchased a Certified Pre-Owned Samsung Galaxy Shandset and a Samsung Galaxy Shandset through our Equipment Installment Plan ("EIP") program at which time he was required to remit a down payment in the amount of $plus the taxes for the full retail price Additionally, Mr [redacted] was required to agree to monthly installments in the amount of $ On July 26, 2014, Mr [redacted] purchased an iPhone 5C handset through our EIP program at which time he was required to remit payment for the taxes for the full retail price Additionally, Mr [redacted] was required to agree to monthly installments in the amount of $ On November 5, 2014, a payment in the amount of $posted toward Mr [redacted] ’ account Since that time, T-Mobile has not received further payment toward this account As payment was not received, on December 8, 2014, T-Mobile suspended Mr [redacted] ’ account’s ability to place outbound calls Mr [redacted] ’ account was ultimately cancelled for non-payment, on February 5, If a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statementThis information was disclosed within the EIP agreement provided at the time of Mr [redacted] ’ above-referenced purchases Due to continued non-payment, on March 10, 2015, Mr [redacted] ’ account was transferred to a third-party collection agency, Convergent Outsourcing Inc., for collection of the outstanding balance Mr [redacted] ’ account has been referred to additional third-party collections agencies in effort to collect upon this debt As of September 19, 2016, Mr [redacted] ’ account resides with Receivables Performance Mgmtfor continued collection efforts Mr [redacted] ’ account remains closed with a balance of $1,which consists of monthly access charges, monthly EIP installments, final EIP balance charges, applicable taxes, and fees from the billing statements dated October 7, 2014, through March 7, It is T-Mobile’s position that this balance is valid and owed RPM appreciates the opportunity to respond to this matterAttached is the Collection Dispute Form provided by T-Mobile for Mr [redacted] ’ to complete and return directly to T-MobileIf you have questions regarding RPM’s handling of this matter or if we may be of any further assistance to Mr [redacted] , please contact me directly at [redacted] Very Truly Yours, Mark TC [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: I do not believe they don't know the number they were calling several times everyday I have not received a call from them for days I will wait to see if they have discontinued the harrassment So far so good, but I think they are just wanting the complete number so they can continue the calls Lets hope they have figured out the number and have taken me out of their system Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:STILL NOT SOLVING MAIN CONCERN THANKS FOR PROMPT RESPONSEI SPOKE DIRECTLY WITH SUPERVISORS UPON RECEIVING THIS AND AS OF NOW THE SUPERVISORS CHECK THROUGHLY THROUGH SYSTEM AND THE LAST TIME RPM REPORTED TO THEM BACK WAS IN MARCH OF .THEY DID NOT AND NEVER HAVE RECEIVED ANYTHING IN APRIL WHICH YOU GUYS CLAIM TO HAVE SENT A DELETION NOTICEI AM NOT ENTIRELY SURE WHAT IS MEANT BY ACCOUNT TRADE LINE AS THIS IS A COLLECTIONS ACCOUNT THIS REQUEST NEEDS TO BE SENT ELECTRONICALLYNOT MANUAL NOT BY LETTER RPM REPRESENTATIVES AGREED TO HAVE COLLECTIONS ACCOUNT DELETED PLEASE FINISH AGREEMENTHERE'S ANOTHER CLAIM SAY IT WAS SENT BUT THEY DO NOT HAVE NO ALERT IN SYSTEM FROM RPMLIKE I STATED PREVIOUSLY ONCE THEY SEE ALERT ON SYSTEM REQUESTING COLLECTIONS ACCOUNT BE "DELETED" (WHICH NEEDS TO BE DONE ELECTRONICALLY) IT WOULD BE DELETED BY THEM INSTANTLY ON SPOT IT WOULD NOT TAKE X AMOUNT OF DAYSAS SOON AS THEY SEE AN ALERT ON THE SYSTEM THEY WOULD REMOVE ON SPOTALL WE ARE WAITING FOR IS RPM.PLEASE SEND AN UPDATED DELETION REQUEST STATING "URGENT PLEASE DELETE ACCOUNT FROM [redacted] CREDIT FILE" AND WOULD BE GOOD TO GO AND I WILL BE FULLY SATISFIED I NEED TO RECEIVE PROOF/EVIDENCE , WHAT WAS THE MESSAGE READ THAT YOU CLAIM TO HAVE SENT MANUAL?, WHEN WAS THAT SENT (DATE) WHAT WAS THE TIME? HOW DO I USE THIS INFORMATION? QHAT SHOULD I INFORM THEM ? WHAT IS EOSCAR? IS THAT A FAKE MADE UP CONFIRMATION# ?HOW SHOULD I PROVIDE THIS INFORMATION TO THEM ? I NEED YOU TO BE 100% HONEST THANKS AND LIKE I SAID THE STATING OF HOW LONG THE CREDIT BUREAU UPDATE THEIR SYSTEM IS OUT OF QUESTION AS I HAVE DIRECT CONTACT WITH FOUR SUPERVISORS AND EACH GUARENTEEING ON SPOT HELP WITH THIS THEY CANNOT DO ANYTHING UNTIL THEY SEE THIS MESSAGEFOR FULLY SOLVED RESOLUTION ALL NEEDS TO BE DONE IS A UPDATED DELETION REQEUST ELECTRONICALLY THEN I WILL CALL THEM THEY WOULD CHECK IF THEY SEE DELETION ALERT ON THE SYSTEM THEN AND WE'RE DONE FOR GOOD IF NOT THEN WERE BACK TO SQAURE IN DISPUTING THIS UNTIL THAT DELETION IS 100% SENT ON SYSTEMHOPING THIS IS DONE IN FAST PROMPT URGENT MATTER.I NEED TO OBTAIN A NEW COPY OF THE UPDATED DELETION NOTICE NOT OLD ONE AS IT DOESNT STATE HAVE ACCOUNT BE DELTED I NEED TO ALSO RECEIVE HOW LONG DOES IT TYPICALLY TAKE THEM TO SEE THIS NOT UPDATE THEIR SYSTEM AS I ALREADY KNOW THAT THE SUPERVISOR SAYS THIS NEEDS TO BE COMPLETED ELECTRONICALLY ONLY PLEASE SEND AND THEN LET ME KNOW WHEN WAS SENT AND I WOULD CONTACT THE SUPERVISORIN A URGENT MATTER LIKE TODAY I STATE I AM NOT TALKING WITH REGULAR AGENTS TALK TO AND HAVE DIRECT CONTACT WITH TOP SUPERVISORS WHOS KNOW AND PROVIDED ME ENOUGH SUFFICENT EVIDENCE THAT SHOWS WE ARE WAITING ON THE CREDITOR SO PLEASE RPM SEND AN UPDATE OF DELETION ELECTRONICALLYNOTHING CAN BE DONE MANUAL NOR LETTER Sincerely, [redacted]

Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] demands that an account on his credit history furnished by RPM on behalf of T-Mobile be removedAfter review of our records I offer the following response on behalf of RPM: RPM received Mr [redacted] ’s T-Mobile account for collection in September A partial payment was made on February 5, and the account balance was adjusted to $by T-Mobile later that monthThe account trade-line was updated to reflect the paid in full status however RPM later removal of the account trade-line due to the fact that the balance was adjusted by T-MobileA deletion request was sent to the credit reporting agencies in April Since that time Mr [redacted] has continued to dispute the account trade-line with the credit reporting agencies resulting in a perpetual cycle of disputes and removal requests Upon receipt of this complaint RPM manually requested removal of the account trade-line via eOSCARThe AUD confirmation number provided via eOSCAR is [redacted] I suggest Mr [redacted] retain this deletion request number if the trade-line continues to appearRPM has no control over how long it takes the credit reporting agencies to update their records RPM has requested removal of the account trade-line pursuant to Mr [redacted] ’s requestRPM appreciates the opportunity to respond to this matter and resolve it to Mr [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] For now there workers spoke to me and for the NUMBER of calls I had bean getting I am looking for more then thus sorry. Again I am looking for a write letter and a check in the mail for all the rude phone calls for 1 hole week

As previously stated, RPM submitted a deletion request via eOSCAR which is the electronic database/system that communicated directly with the credit reporting agenciesThe automated deletion number provided as confirmation via eOSCAR for the request was [redacted] I suggest Mr [redacted] provide that number to the credit reporting agencies as it should confirm that RPM has requested removal

Complaint ID: [redacted] RE: [redacted] Dear Ms. [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty states and... the District of Columbia. Ms. [redacted] states that she set up a payment to satisfy the obligation RPM attempted to collect however received additional calls from RPM. She requests that RPM confirm her account is paid and requests no further contact. After review of our records I offer the following response on behalf of RPM: RPM received Ms. ***’s Dish account for collection on September 27, 2016. RPM’s business records reflect a conversation with Ms. [redacted] on January 4, 2017 where she agreed to pay the remaining balance and provided payment information. RPM sends payment information to Dish for them to process the payment. In this instance Dish did not notify RPM that the payment had successfully posted which resulted in further call attempts. To avoid this from happening in the future, RPM has advanced the ‘broken promise’ date on Dish payments to account for any lag time on their end. Ms. ***’s account is paid in full and RPM is no longer handling the matter. RPM appreciates the opportunity to respond to this matter and apologize for the error and inconvenience. If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms. ***, please contact me directly at (425) 412-2642. Very Truly Yours, Mark *. C [redacted] General Counsel

Complaint ID: [redacted] Dear Ms. [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms. [redacted] against Receivables Performance Management, LLC (RPM). RPM is a licensed third party collection agency operating in all fifty... states and the District of Columbia. Ms. [redacted] states that a delinquent account in her husband’s name owed to [redacted] was reported to her credit and has been paid. She requests the account be removed from her credit history. After a review of our records and contacting our client I offer the following response on behalf of RPM: RPM received a [redacted] account in the name of Ms. [redacted] ’s husband for collection on June 15, 2016. On June 23rd, RPM mailed Mr. [redacted] a notice advising of the debt, amount owed, and his rights under the Fair Debt Collection Practices Act (FDCPA). RPM received no response to the notice and did not hear from the [redacted] ’s until receipt of an email on August 31st indicating that payment to satisfy the obligation was made directly to [redacted] earlier in the month. RPM marked the account as disputed and contacted [redacted] for verification of the debt. In response to this complaint, [redacted] confirmed that the account had been paid in full by direct payment. The payment was received at or around the same time that RPM reported the account to Mr. [redacted] ’s credit history. [redacted] has advised RPM to remove the account trade-line from the [redacted] ’s credit history. A request has been submitted. Ms. [redacted] should allow up to 30 days for the credit reporting agencies to update their records. RPM appreciates the opportunity to resolve this complaint and resolve it to Ms. [redacted] ’s satisfaction. If you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Mark [redacted] C [redacted] General Counsel

Complaint ID # [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that he has received notices at his address for a debt owed by someone elseHe requests to no longer receive noticesAfter review of our file I offer the following response on behalf of RPM: RPM is not attempting to collect a debt from Mr [redacted] RPM located an account using the address listed in the complaintThe account is in the name of a consumer who is not Mr [redacted] In order to prevent a potential third-party disclosure in violation of the Fair Debt Collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt RPM’s business records reflect that several notices were sent to the address on fileRPM has marked the address as a bad address and will not send further correspondence to Mr [redacted] RPM appreciates the opportunity to resolve this matter to Mr [redacted] ’s satisfaction and apologize for any inconvenienceIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] please contact me directly at (425) 412- Very Truly Yours Mark *C [redacted] General Counsel

July 25, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining that he received a collection letter for another person at his home addressHe doesn’t know this person and wants all contact stoppedHe states he called RPM and told our representative of the wrong address and was told it would be changedAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Sprint for a consumer that is not Mr [redacted] RPM is withholding further information on our consumer so there is no third party disclosure violation under the Fair Debt Collection Practices ActRPM was provided with the address of [redacted] , CT as belonging to our consumerRPM has changed the above address so no further mail is sent thereRPM wishes to apologize to Mr [redacted] for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] Dear Ms***, I am in receipt of and have reviewed the complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he never received a validation notice from RPM and disputes a debt RPM attempted to collect on behalf of [redacted] He requests RPM cease further attempts to contact him and remove the account from his credit historyAfter review of our file and contacting out client, I offer the following response on behalf of RPM [redacted] placed Mr [redacted] ’s account with RPM for collection on November 5, On November 9, 2017, RPM sent Mr [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address listed in the complaintRPM did not receive a response to this notice and have no record of it being returned undeliverableRPM’s first contact with Mr [redacted] occurred January 24, where he offered to pay the debt in exchange for removal from his credit historyUpon receipt of the complaint, RPM contacted [redacted] who provided the following response and account statements: “ [redacted] regrets any concerns that Mr [redacted] has regarding the balance on his account [redacted] records confirm that Mr [redacted] activated service with [redacted] on December 27, 2015, and was subscribed to the Simple Choice rate plan for $plus applicable taxes for his mobile numbers ending in and [redacted] records confirm that the December 28, 2015, billing statement was provided and reflected a balance of $ This balance included new charges for services from December 28, 2015, through January 27, As Mr [redacted] did not remit payment the balance was forwarded to the following billing statement Records confirm that Mr [redacted] canceled his account on January 26, 2016, when he ported his mobile numbers to another service provider Mr [redacted] ’s billing cycle ran from the 28th of one month to the 27th of the following month Pursuant to [redacted] policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Mr [redacted] was billed through January 27, Mr [redacted] ’s final billing statement dated January 28, 2016, was provided which reflected a balance of $ This balance included the past due balance of $and new charges for taxes totaling $ Please note that payment was not received for the balance due Since the account remained unpaid, Mr [redacted] ’s account was referred to a third-party collection agency for the collection of the past due balance As stated in our Terms and Conditions, accounts that are referred to a third-party collection agency may be charged a one-time collection fee The amount of a collection fee is determined by the amount of the past due balanceAccordingly, a one-time collection fee in the amount of $was charged to Mr [redacted] ’s account, which left a revised final balance in the amount of $ Based on the above findings, it is [redacted] ’s position that the balance on Mr [redacted] ’s account is valid and owed Between the dates of April 27, 2016, and November 7, 2017, Mr [redacted] ’s account was referred to several different third-party collection agencies, and currently resides with Receivables Performance Mgmtwho can be contacted at 1-866-367- Mr [redacted] was contacted on February 6, 2018, at which time [redacted] agreed to issue a credit to the account in the amount of $114.41, leaving a revised balance of zero [redacted] has requested the removal of Mr [redacted] ’s account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account Please note that it may take up to days for the credit report to be updated Finally, [redacted] has notified Receivables Performance Mgmtto cease and desist all collection efforts against Mr [redacted] .” RPM has requested removal of the account trade-line pursuant to [redacted] ’s request and have closed our fileRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Mr [redacted] please contact me directly at [redacted] Very Truly Yours, Mark TC [redacted] General Counsel