Receivables Performance Management LLC

July 26, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt and alleges that RPM is calling her times a day, seven days a weekAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client DirecTV on May 16, RPM mailed the initial dunning letter on May 17, 2016, advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] Bartow, FL RPM’s client provided the telephone number (863) 445-as a good number to reach Ms [redacted] Between June 1, and July 18, 2018, RPM made seven telephone attemptsOnce notified of the complaint, RPM ceased collection attempts, coded the account as a dispute and contacted our client for validationThat validation has been received and attached with this responseIf Ms [redacted] wishes to contact RPM to discuss this debt further, she can call our escalations department at (888)838- RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist Attachment: DirecTV statement

March 8, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining that RPM has been calling him 5-times a day about an account that is not hisAccording to Mr [redacted] , he never lived at the address listed on the account and he does not owe DirecTV anythingAfter a review of our records I offer the following response on behalf of RPM: RPM received a file from our client DirecTV for a person with a similar name, but a different address on February 19, RPM has made a total of telephone calls and on March 3, was advised this was a wrong number [redacted] and RPM stopped callingIf Mr [redacted] is receiving to calls a day, RPM does not know anything about the caller(s) or the reason for the calls RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that RPM is continuing to re-report a debt to her credit history that she paid in as unpaidShe requests RPM remove the account from her credit historyAfter review of our file, I offer the following response on behalf of RPMDIRECTV listed Ms [redacted] ’s account with RPM for collection in April RPM’s business records reflect that Ms [redacted] paid the balance in full in August Since the time the account was paid in full and returned to DIRECTV, RPM has been reporting the account as ‘paid in full’ to Ms [redacted] ’ credit historyTypically, an account remains on a consumer’s credit history for approximately seven years from the date of first delinquencyRecent changes to requirements of data furnishers to the credit reporting agencies require that a full credit file is reported each monthAccordingly, each month RPM reports that the account is now paid in fullGiven the date age of this debt, RPM will request removal of the account trade-line in case the issue is being caused by an unforeseen error by the credit reporting agenciesPlease allow up to days for the changes to be reflectedRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

July 12, Revdex.com Station DrSuite DuPont, WA Email: [redacted] [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] rejected RPM’s original response because the negative credit bureau rating has not been removedAfter a review of our records I offer the following response on behalf of RPM: This account was recalled by RPM’s client, Western Dental, on July 1, RPM sent the deletion notice to the three major credit bureaus on July 3, It generally takes the credit bureaus 30-days to update their records RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: I am a female, I am going of of what information was given to me from [redacted] in regards to the name [redacted] This debt was never in the care of RPMIn speaking with [redacted] they have indicated that they have no record of RPM dealing with me in any way [redacted] is the only collection agency they have listed for meThis was verified by calling themMy credit report is still currently showing RPM as an unconnected and unpaid debt for $I want a proof of deletion notice sent out to me and to all major credit reporting agencies over moreI would like RPM to contact [redacted] differently to fix their errorMy credit reports are still currently showing RPM as of today 9/30/They need to have this off my credit reports in less than days or I will be contacting a lawyerSincerely, [redacted]

March 1, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] * [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] ’s complaint is he paid the balance, asked for a paid in full letter, never received it and the debt is still showing as open on his credit reportAfter a review of our records I offer the following response on behalf of RPM: RPM negotiated a Settlement in Full (SIF), for less than the full balance dueMr [redacted] paid this on February 5, RPM scheduled the SIF letter to go out on February 28, 2016, which was sent on that dateRPM also updated the credit bureau report to reflect a Paid in Full (PIF) on March 1, It generally takes approximately days for the credit bureaus to update their records RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: The company is combing complaints filedOne I filed against [redacted] and one against *** THEY ARE JUST TRYING TO GET MONEY I DONT OWEI was with [redacted] FOR WEEKSAND I DONT OWE THIS MONEY Sincerely, [redacted]

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that RPM was not showing her account as settled despite the fact that she made payment as agreedShe requests a letter confirming the account is resolvedAfter review of our file and contacting I offer the following response on behalf of RPM: RPM received Ms [redacted] ’s AT&T account for collection on August 3, RPM’s business records reflect that a letter offering to resolve the account for less than the full balance was sent to Ms [redacted] who agreed to the terms of the proposalThe final payment was processed on or about February 16, Due to an agent coding error the account was not properly closed as a settlementRPM’s IT department has since resolved the coding issue and a letter confirming the settlement was emailed to Ms [redacted] RPM appreciates the opportunity to respond to this matter and resolve it to Ms [redacted] ’s satisfaction and apologize for any inconvenienceIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Dear Ms. [redacted] :We are in receipt of your letter. Upon completion of our investigation, we do not have sufficient information at this time tomake a determination of the dispute.If you would like us to reinvestigate this claim, please provide sufficient information defining the dispute and... anydocumentation that supports the dispute reasoning.

Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that the FCC and multiple state Attorney Generals have brought claims against AT&T for unfair billing practices and as a result RPM cannot verify her debt without violating the Fair Credit Reporting Act (FCRA)She requests the matter be removed from her credit historyAfter review of our records and contacting our client, I offer the following response on behalf of RPM: RPM received Ms [redacted] ’s AT&T account for collection on September 7, On September 9, RPM sent Ms [redacted] a notice identifying her creditor, debt, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received no response to the noticeRPM also attempted to contact Ms [redacted] by telephone however have no record of speaking to her Until receipt of this complaint, RPM was unaware that Ms [redacted] was requesting verification of the debt or disputed any portion of itRPM contacted AT&T regarding Ms [redacted] ’s concerns and AT&T advised they found no instances or any notes indicating that Ms [redacted] had taken issue with AT&T’s billing practicesAT&T provided the attached contract and customer service summary for Ms [redacted] ’s accountIt is AT&T’s position that the balance is valid and owedMs [redacted] is free to contact RPM toll free at 888-838-after review of this information should she wish to resolve her obligation to AT&T RPM appreciates the opportunity to respond to this matter and resolve it to Ms [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

After review of Ms [redacted] ’s rebuttal and conferring with our client I offer the following reply on behalf of RPM and AT&T: Ms [redacted] has provided no evidence or disputed any particular charge on her accountInstead she makes a blanket accusations without any supporting documentation or evidenceIt is the position of AT&T that balance as calculated is valid and owed

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states she has no knowledge of a Dish account appearing on her credit history and requests that it be removedAfter review of our records I offer the following response on behalf of RPM: RPM received Ms [redacted] ’s Dish account for collection on December 6, On December 9, 2016, RPM sent Ms [redacted] a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to her last know address provided by Dish, [redacted] This notice was not returned as undeliverable, however was updated upon receipt of this complaint to Fire Tower RdRPM’s business records reflect attempts to contact Ms [redacted] by telephone, however there is no record of contactUntil receipt of this complaint, RPM was unaware that Ms [redacted] disputed the debt or any portion thereof Attached please find the account statement provided by Dish as verification of the debtAccording to Dish the account was disconnected September 2, Dish has since recalled the account from our office and RPM is no longer handling the matterIf Ms [redacted] has further questions or concerns after reviewing the account statement attached we suggest she contact Dish directly RPM appreciates the opportunity to respond to this matter and resolve it to Ms [redacted] ’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at [redacted] Very Truly Yours, Mark [redacted] C [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that he does not owe a debt to [redacted] that RPM attempted to collectAfter review of our file and contacting our client, I offer the following response on behalf of RPM [redacted] listed Mr***’s account with RPM for collection on November 9, On November 11th, RPM sent Mr [redacted] the notice referenced in the complaintUntil receipt of this complaint RPM has no record of contact with Mr***Upon receipt of this complaint, RPM contacted [redacted] regarding Mr***’s contention that the bill is not owed [redacted] advised that the charges consisted of late fees, however there was no record of usageAs a result, [redacted] has credited the balanceMr [redacted] owes nothing further [redacted] also advised that they will remove the matter from Mr***’s credit history and to allow thirty days to do soRPM appreciates the opportunity to respond to this matter and apologize to Mr [redacted] for any inconvenienceIf you have additional questions or if RPM may be of further assistance to Mr [redacted] please contact me directly at 425-412-***Very Truly Yours, Mark TC [redacted] General Counsel

December 1, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Email: [redacted] @theRevdex.com.orgCase# [redacted] , [redacted] Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is disputing this debt and complaining that RPM’s representatives were rude and incompetent After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client AT&T Wireline on September 14, RPM mailed the initial dunning letter on September 16, 2015, advising Mr [redacted] of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM’s telephone contact was on September 29, At that time, Mr [redacted] disputed the debtI listened to the recording of that call and RPM’s representative was professional, coded the account as a dispute and contacted our client for validationThat validation was received and mailed to Mr [redacted] for his reviewA copy of the validation is attached with this response for your recordsThe next contact with Mr [redacted] was on November 30, 2015, at which time he again disputed this debtI listened to that recording and RPM’s representatives mishandled the conversations and were not professionalBoth of those employees are being disciplined and retrainedRPM wishes to apologize to Mr [redacted] for any inconvenience our representatives causedRPM has coded this as a dispute and ceased all collection activityRPM has not reported this debt to any credit reporting agenciesRPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours,Henry PS [redacted] Senior Compliance Specialist

March 29, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this T-Mobile debt and the negative credit bureau ratingShe further states that RPM never mailed the initial dunning letter or contacted her by telephoneShe wants the negative credit bureau rating deletedAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client T-Mobile on January 24, RPM mailed the initial dunning letter on January 26, 2016, advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM began telephone attempts; however no contact was ever madeWhen RPM received the complaint from your office, we immediately ceased collection activity, coded the account as a dispute and contacted our client for validationOur client responded with the following: “T-Mobile records confirm that on March 23, 2015, Ms [redacted] purchased an Apple iPhone 6p Zagg HDX Full Body screen protector and an iPhone Plus Tech Impact Check Smoke case Ms [redacted] elected to finance the accessories with our Equipment Installment Plan (“EIP”) program and agreed to monthly payments in the amount of $ Records further confirm that Ms [redacted] canceled her account on October 15, 2015, when she ported her mobile numbers to another service provider Ms [redacted] billing cycle ran from the 28th of one month to the 27th of the following month Pursuant to T-Mobile policy, customers may be billed through the end of their current billing cycle if they cancel their service mid-cycle Accordingly, Ms [redacted] was billed through October 27, As Ms [redacted] account was billed under our billing system known as “bill current” her account was billed a month in advance T-Mobile records indicate that Ms [redacted] remitted payment for her services through October 27, 2015, on October 8, It is important to note that if a customer has an open EIP and the account is canceled, any remaining open EIP balance on the canceled account is accelerated and becomes due with the final billing statement This information is disclosed within the EIP agreement provided at the time of purchase When the account was canceled on October 15, 2015, the remaining EIP balance of $was accelerated and posted to the final billing statement dated October 28, It is T-Mobile's position that the remaining EIP balance is valid and owed Please be advised that due to non-payment on January 26, 2016, Ms [redacted] account was transferred to third party collection agency, Receivables Performance Management, to attempt to collect payment for the past due balance Upon review of the account and Ms [redacted] , correspondence, T-Mobile has issued a credit of $bringing the account to a zero balance In addition, T-Mobile has removed the account from third-party collections and instructed the collection agency to delete any negative information reported to the credit bureaus relating to this account Please note that it may take up to days for the credit report to be updated.” RPM has closed this file and returned it to T-MobileA deletion notice was sent to the three major credit bureaus on March 27, RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint ID # [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that she has received calls from RPM intended for someone else and alleges that calls have continued despite requesting they stopAfter review of our file I offer the following response on behalf of RPM: RPM located an account using the telephone number ending provided in the complaintThe account is in the name of a consumer who is not Mr [redacted] In order to prevent a potential third party disclosure in violation of the Fair Debt collection Practice Act (FDCPA), RPM is withholding any further information about the consumer or the debt The telephone number listed in the complaint (ending ***) was called three (3) times between August 4th and August 8th with no record of contactUntil receipt of this complaint RPM was unaware that we were calling a wrong numberRPM has added Mr [redacted] ’ number to our permanent ‘do not call’ database preventing future calls should the number be listed on a subsequent account RPM appreciates the opportunity to resolve this matter to Mr [redacted] ’s satisfaction and apologize for any inconvenience our calls may have causedIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] please contact me directly at (425) 412- Very Truly Yours Mark *C [redacted] General Counsel

April 13, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] rejected RPM’s initial response for these reasons: RPM stated the last contact with Ms [redacted] was August 6, 2016; the credit bureau told her RPM last reported this as an active collection in March, 2016; RPM promised to resubmit the deletion to the credit bureau; and RPM is blocking her calls into our officeAfter a review of our records I offer the following response on behalf of RPM: My apologies for stating the last contact was August 6, 2016, it was on April 6, This was a typo and my errorRPM doesn’t know who Ms [redacted] spoke with or at which credit bureau she is referring to so RPM can’t comment about thatHowever this account was recalled by our client over seven months ago so there would be no recent reporting to the credit bureauHowever RPM did resubmit a deletion to the three major credit bureausUnder the Fair Credit Reporting Act (FCRA) Ms [redacted] can contact the credit bureau directly and dispute any reporting in her fileRPM is not blocking Ms [redacted] ’s telephone number into our inbound call department RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint ID # [redacted] RE: [redacted] After conducting a search with the information provided in the complaint, consisting of Mr [redacted] ’s name, address, email address, and daytime phone number, RPM is unable to locate the account in questionRPM has several active accounts in our database under the name of [redacted] , however we are unable to determine which one belongs to the [redacted] who filed this complaintRPM respectfully request Mr [redacted] provide the full account number at issue so it may be located and investigatedAny information may be sent to: [redacted] @receivablesperformance.com If RPM may be of further assistance to Mr [redacted] please contact me directly at (425) 412- Thank You, Mark TC [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: At no time did I request a refund of the fee that was chargedThe fee was not disclosed to me prior to being chargedI contacted the company directly many times to attempt to resolve the matterMost recently when I call and identify myself they hang up on meThat is why I made the complaint with the Revdex.comMy contention is that it was a fraudulent charge and the remaining balance should be waived due to their unscrupulous business practices Sincerely, [redacted]

RPM forwarded Ms [redacted] 's rejection to Western DentalTo date they have not responded with additional informationRPM will provide further information to Ms [redacted] once we receive a response from Western DentalIn the interim I can be reached at 425-412-2642.Mark *C***General Counsel