Receivables Performance Management LLC

May 16, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] ’s complaint is RPM has been calling her several times a day for approximately weeksWhenever she answers the telephone all she gets is a disconnectShe feels this is harassment and wants the calls to stopAfter a review of our records I offer the following response on behalf of RPM: RPM received a file on May 9, (days ago) from our client Jefferson Capital, for a debt that was originally a Verizon Wireless accountThe consumer is not Ms [redacted] , however RPM is withholding the name of our consumer so there is no Third Party Disclosure violation under the Fair Debt Collection Practices Act (FDCPA)The telephone number, [redacted] , was provided by our client as a good number to reach our consumerRPM began making unsuccessful telephone attempts to reach our consumer and all attempts were within the “convenient times” as allowed under the FDCPA, Section a(1) Until RPM received this complaint, we were unaware that we were calling the wrong numberA “Wrong Number” code has been placed on the above number and no further calls will be attemptedRPM apologizes to Ms [redacted] for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist

July 18, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt, claims RPM never sent an initial dunning letter but the debt was reported negatively to her credit bureau fileAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish on February 18, RPM mailed the initial dunning letter advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on February 23, 2016, to the address of [redacted] **., Baxter, TN All telephone attempts were unsuccessful and the account was recalled by our client on July 13, RPM obtained the attached statement as validation of the debtRPM as part of the recall process sent a deletion notice to the credit bureaus on July 17, If Ms [redacted] has any additional questions, she will need to contact Dish directly RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist Attachment: Dish monthly statement

February 8, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is disputing this debt, claiming he never received the service and that RPM purchased this debtAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client AT&T Wireless on November 11, RPM does not purchase debtRPM was notified of this dispute on November 13, of the disputeRPM contacted our client, received the validation and forwarded it to Mr [redacted] in early December, Upon receiving the complaint from your office, RPM has again ceased collection, coded the account as a dispute and contacted our client for instructionsUntil our client advises RPM of their investigation all collection activity will be ceasedRPM has not reported this debt to the three major credit bureaus RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

March 14, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is rejecting RPM’s initial response because the negative reporting is still on her credit bureau fileShe wants it deleted and a copy of the letters we sent to the three major credit bureausAfter a review of our records I offer the following response on behalf of RPM: When RPM was notified of the dispute on May 27, 2015, we ceased collection activity and contacted our client for validationOur client, AT&T Wireline, investigated and recalled the accountAs part of the recall procedure, RPM electronically sent a deletion notice to the three major credit bureausIt appears two of the three major credit bureaus did not update their recordsAs previously stated RPM resent the deletion notice on March 9, electronically through the E-OSCAR system (tracking AUD# [redacted] )It generally takes the credit bureaus approximately days to update their system; however Ms [redacted] can contact the credit bureaus for more updated information about the update timing, if she wantsSince this updating was done electronically, there is no copy of a letter to send her RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: Cincinnati Bell still not received confirmation and have sent inquiry againAbsolutely 100% ridiculous, oh and my bill wasn't even the amount I was charged, it was lessFraudulent business practicesI am on phone with them currently 9/11/2:20pm, a whole year and two months later, still not reported itShould not be allowed to be a company, last time I checked it is illegal to take money and not report itThanks for being the worst company on earth, you really give human race a bad name Sincerely, [redacted]

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] requests confirmation that an account has been removed from her credit history After review of our file, I offer the following response on behalf of RPMRPM has attempted multiple times to contact Ms [redacted] regarding this matter and have requested removal of the account from her credit history on February 14, Please allow up to days for this to take effect if it has not alreadyRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that RPM has called him and refused to provide information however ask him to confirm personal identifiable informationHe requests that RPM cease further attempts to contact himAfter review of our records and contacting our client I offer the following response on behalf of RPM: T-Mobile placed Mr [redacted] ’s delinquent account in our office for collection on April 6, RPM’s business records reflect a contact on April 11, where Mr [redacted] terminated the call after refusing to verify his identityRPM next spoke to Mr [redacted] on May 4, were he requested no further contactRPM’s agent marked the account accordingly and RPM ceased further attempts to contact Mr [redacted] Upon receipt of this complaint RPM advised T-Mobile who provided the following information: “T-Mobile records confirm

Complaint ID: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a third-party collection agency working on behalf of creditors such as AT&TMs [redacted] states that she is being billed for an alarm system she did not orderHe requests that RPM remove the matter from his credit history and provide validation of the debtAfter review of our records I offer the following response on behalf of RPM: RPM located an AT&T account in Ms [redacted] ’s name that was listed for collection on June 13, On June 15, 2017, RPM sent Ms [redacted] a notice to the address listed in this complaint advising her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM has no record of this notice being returned as undeliverable and no record of a response from Ms [redacted] RPM made multiple attempts to contact Ms [redacted] by telephone at a number ending 5152, however have no record of speaking to herUntil receipt of this complaint, RPM was unaware that Ms [redacted] disputed any portion of the debt or was requesting validation RPM has requested validation of the debt from AT&T and will provide the same to Ms [redacted] directly once receivedIt is unclear how or if an alarm system would be affiliated with AT&TRPM will update the account trade-line to reflect Ms [redacted] ’ dispute of the debt RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark TC [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the rejection notice filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Please excuse the typo in RPM’s first responseThe account at issue is for DIRECTV, not Sprint RPM has advised DIRECTV that the account was previously settledDIRECTV will likely recall the account from the current collection agency the account trade-line will be removed from Ms [redacted] ’s credit history RPM appreciates the opportunity to respond to this matter and apologize for the errorIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark TC [redacted] General Counsel

July 6, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt and wants RPM to correct its reporting to the credit bureauAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Western Dental on October 1, RPM mailed the initial dunning letter advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) on October 3, to the address of [redacted] **, Corona, CA RPM’s business records indicate no response to that letter or subsequent letters sentAll telephone attempts resulted in not contactRPM was unaware of any dispute until receipt of the complaint from your officeOur client, Western Dental, recalled this account on July 1, This was prior to the receipt of the complaintA copy of the complaint has been sent to Western Dental even though RPM no longer represents them in this matter RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist

Dear Ms [redacted] I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third-party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] states that he signed no contract with RPM and is not liable for a debt due to DIRECTVHe requests the matter be removed from his credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: DIRECTV placed Mr***’s account in our office for collection on April 3, On April 5, 2017, RPM sent Mr [redacted] a notice identifying the debt, creditor, and his rights under the Fair Debt Collection Practices Act (FDCPA)On May 25, RPM received a fax from Mr [redacted] disputing the account, however there was not enough information in the correspondence to determine what was being disputedRPM sent Mr [redacted] a notice the following day requesting further details of his disputeUpon receipt of this complaint the account was recalled by DIRECTVRPM is no longer handling the matterRPM has requested removal of the account trade-line as a result of the account recall RPM appreciates the opportunity to respond to this matter and resolve the matter to Mr***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Dish Network advised my wife and I that there was no final bill due (see attached chat) We also never recieved any other billing documents from Dish after the chat took place that would of indicated otherwiseWe would have paid a final bill immediately had we not have been told by a Dish employee otherwiseTherefore the report was in error and needs to be completely removed from my reportThe agency agreed to report as paid but this still negatively impacts my credit scoreIt needs to be rectified by the reporting agency so that its as if they never reported it orig.Sincerely, [redacted]

May 31, Revdex.com [redacted] ** [redacted] [redacted] Case# [redacted] , [redacted] J [redacted] Dear Ms [redacted] I am in receipt of and have reviewed the above referenced follow up complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] continues to state he never received the two Paid in Full letters RPM sent himAfter a review of our records I offer the following response on behalf of RPM: RPM received payment for the full balance owing on May 2, RPM mailed the paid in full (PIF) letter on May 5, RPM is sorry if that letter was never received, however a second PIF letter, on RPM letterhead, was e-mailed to Mr [redacted] on May 24, The e-mail address was [redacted] which is the address on both his RPM account and the complaint sent to our officeRPM also sent the PIF status update to the three major credit bureaus on May 8, RPM has attached another PIF letter to this response RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry *S [redacted] Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that he just noticed RPM reported an account to his credit history and that he does not know what it isHe requests RPM remove the account from his credit historyAfter review of our file, I offer the following response on behalf of RPM: Dish listed Mr [redacted] ’s account with RPM for collection in October RPM’s business records indicate that on November 29, 2017, Mr [redacted] visited RPM’s web payment portal and set up payments to occur between December and May The first two payments (December & January 2018) posted without issue, however the subsequent payments were declinedOnce the account is recalled from RPM, the account will be removed from the consumer’s credit historyRPM appreciates the opportunity to resolve this matter to Mr [redacted] ’ satisfactionIf you have additional questions, please feel free to contact me directly at 425-412-Very Truly Yours, Mark *C [redacted] General Counsel

April 5, Revdex.com [redacted] ** [redacted] Email: [redacted] Case# [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining that RPM continues to report this debt to the credit bureau even after he has paid itAfter a review of our records I offer the following response on behalf of RPM: RPM received this account from our client [redacted] on March 25, RPM was unable to collect anything on this account and our client recalled it on March 26, RPM sent the three major credit bureaus a deletion notice three times: March 30, 2014; June 15, 2014; and September 28, Based on Mr***’s complaint, it appears that one or more of the three major credit bureaus has not updated their recordsRPM resent the deletion through our [redacted] system todayThe tracking number for Mr***’s records is [redacted] Since RPM has not represented [redacted] in this matter since March 26, 2014, RPM is unaware of the account balance statusIf Mr [redacted] has any other issues pertaining to the balance, he needs to contact [redacted] ***If he has an issue with one of the three major credit bureaus he can contact them and dispute the rating directly RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist

May 11, Revdex.com Station DrSuite DuPont, WA Email: [redacted] Case# [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is now alleging that RPM gave her information to induce payment; gave the credit bureaus a address; never sent her any mail and never confirmed the payment in fullAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish with an address of [redacted] ***RPM mailed the initial dunning letter to that address on October 17, Later RPM obtained an address of [redacted] and sent a letter to that address on January 19, On March 5, 2016, RPM obtained the [redacted] address and sent mail to that addressAny updates to the credit bureau, the initial reporting and the May 1, payment in full updating, reflected the last known address of Ms [redacted] RPM’s business records reflect the first telephone contact with Ms [redacted] was when she called our office and agreed to pay the balance in fullRPM’s policy is to verify that we are speaking with the right party so our representatives would have asked for a current addressMs [redacted] should have received the paid in full letter from RPM as confirmation of the paymentAdditionally our initial response also indicated she paid the balance in fullRPM does not agree with Ms [redacted] ’s allegation of information being given at any time RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist

March 29, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] has rejected RPM’s original response claiming she contacted [redacted] and owes nothingIn addition, she never lived in Philadelphia so RPM is trying to collect from the wrong person and she wants RPM to stop calling her telephone number [redacted] After a review of our records I offer the following response on behalf of RPM: RPM has placed a cease contact code on this account, and that includes the above telephone numberIf RPM has been trying to reach the wrong [redacted] ***, we apologizeSince RPM was not included in Ms***’s conversation with [redacted] we really can’t comment on that conversation RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry P [redacted] Senior Compliance Specialist

March 9, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is stating RPM sent her a collection letter in May, and she is disputing this debtAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client AT&T Wireline on May 5, RPM mailed the initial dunning letter on May 7, 2015, advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] RPM received a letter of dispute and a request for a cease and desist on May 27, RPM immediately ceased collection activity, coded the account as a dispute and contacted our clientAT&T Wireline recalled the account and RPM sent a deletion notice to the three major credit bureausAll of this occurred months ago, RPM resent the deletion notice in case the credit bureaus failed to delete the RPM reportingThis deletion notice was sent today through the EOSCAR system, the AUD # is [redacted] RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist