Receivables Performance Management LLC

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that she paid an obligation to Sprint however is being advised by Sprint that a balance of $remainsShe requests a letter confirming the account is paid in fullAfter review of our records I offer the following response on behalf of RPM: RPM received Ms***’s [redacted] account for collection on January 19, Ms [redacted] began making payments to resolve the obligation in March A payment of $via a Visa card on April 5, was duplicated resulting in a refund of $being issued to the credit cardRPM’s file indicates that Ms [redacted] paid the remaining balance however [redacted] is advising that since this payment was backed out there remains a balanceRPM has requested clarification from [redacted] and advised that our records indicate the account is paid in full RPM appreciates the opportunity to respond to this matter and resolve it to Ms***’s satisfactionOnce Sprint confirms the account is paid in full RPM will send a letter confirming the same to Ms***If you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because:Again as stated in the attached letter, this was a payment in full on an account that they absolutely refuse to showed paidI paid a very separate account that had been with my mother, and needs to quit being addressed as it is one hundred percent irrelevantThis company can either one return my complete payment made to them for the account, report it paid in full, or see me in courtThis is absolutely ridiculous as there is a paper documented trail that shows it's been paidI would attach my account for bank showing payment, but do not need that on the internetI would be happy to provide it directly to someoneThey can call and fix this [redacted] within the next ten days or see in me court for stealing my money since they do not want to apply it to my account Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: Time Warner has requested that the collection be removed from my report which RPM has removed from of the credit bureau but refuse to remove it from the last credit bureauTime Warner case # [redacted] was sent on October 14, and November 20, from rep Nydia If they didn't request it to be deleted how was it deleted days after of the phone calls I placed to Time Warner? Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: While I did contact MrMark TC***, General Counsel for Performance Management LLC, at [redacted] and he was able to confirm that their collection information using my SSN is indeed invalid, I will not know for at least a week whether his attempt to rectify the situation will be successfulFurther, I have included a copy of a police report that I filed in regards to this caseI also contacted the fraud division of [redacted] and they gave me further valuable information that makes me suspect that SOMEONE used illegal means to gather the information MrC***'s company used to submit fraudulent collection claims to the three credit reporting agenciesUntil I can verify that my credit reports have been cleared of this fraudulent claim, I am unwilling to allow my complaint to the Revdex.com about this company be closed Sincerely, [redacted] ***

Complaint ID: [redacted] RE: [redacted] After conducting a search with the information provided in the complaint, RPM is unable to locate the account in questionRPM is not actively attempting to collect a Sprint debt from Mr [redacted] The telephone number and address provided by Mr [redacted] are not in our databaseIt is possible that the account is appearing on his credit history due to a mistake by the credit reporting agenciesIf Mr [redacted] has further information, such as the account number RPM will gladly investigate the matter, however at this time we are unable to locate an accountThe consumer may contact RPM via email at: [email protected] If RPM may be of further assistance to Mr [redacted] please contact me directly at (425) 412-Thank You, Mark TC [redacted] General Counsel

March 8, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt, stating she never authorized it and believes it is fraudAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish on February 24, RPM mailed the initial dunning letter on February 27, advising Ms [redacted] of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM made several telephone attempts without successUntil we received the complaint from your office, RPM was unaware of any disputeRPM immediately ceased collection activity, placed a dispute code on the account and contacted our client for validationThat validation has been received and attached with this responseAfter reviewing the attachments, if Ms [redacted] still believes this to be fraud, she needs to send RPM a copy of the police report RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] ***, I am rejecting there response due to that inquire was just placed on my report within the last couple of weeks and was notified through a lender that it had appeared whom had just checked my credit report a month prior to that, we are talking months after the day that they are reporting that they were notified that it was paid in fullThey contacted me months prior to that and I informed them that the account had been paid and they informed me that it would be taken care of and wasn't, because they also said that they seen where it had been paid in full Also my complaint would like for someone from RPM to inform me why when I tried to contact them regarding the matter, I was either put on hold to be transferred and no one would answer or I would be transferred to a voice mail and would leave a message and no one would respondAfter a week went by and I decided to call them again I was put through to the same voice mail as prior with the same result no one calling me backSo I called back several times, saying that I would like to speak with someone with the same results each timeThe last and final call I informed them that I was calling the Revdex.com, and the said go ahead and hung up on me

I settled a debt with RPM and was told the settlement needed to "post" and I would get a receipt within hoursI called back and was then told it would be potentially additional hours more for me to get a receipt, but the receipt would not show the account with a zero balanceI would have to wait days for that receiptWhen I told the agent that was unacceptable and asked for her supervisor, she told me her supervisor was un available, when I asked for the legal department, she hung up on meWhen I called back and asked for the legal department, they put me on hold and then hung up on meThis is affecting my credit report.Correction to a credit reportI would like a receipt for the transaction showing the account is paid in full and closed, and I would like the credit report updated to show the account has been settled and removed from my credit report

Complaint: [redacted] I am rejecting this response because:If I received a letter from RPM any time after RPM claims they sent such letter on March 28, I would have responded to it when I received itI filed my original complaint with the Revdex.com when I noticed a new collection account was added to my credit report at the beginning of this monthI don't take matters like this lightly nor have I received proper validation of the alleged debtI will continue to uphold my belief that RPM violated the Fair Debt Collection Practices Act by not notifying me and validating the alleged before reporting to the three reporting agencies I reiterate my demand of my original terms for resolution be honored Sincerely, [redacted] ***

Complaint ID # [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that she was charged twice to settle a debt being collected by RPMShe requests a refund of both payments totaling $After a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Verizon on May 3, RPM’s business records reflect that Ms [redacted] visited our website and agreed to resolve the Verizon account for $Ms [redacted] called our office the same day to advise that she had made the payment via RPM’s websiteRPM’s records indicate that both a credit card and ACH payment were submitted for processingIt is unclear if Ms [redacted] submitted both forms of payment by mistake RPM apologizes for the delay in processing her refundThe second payment had not posted to the account which resulted in the delayA refund check for $was sent to Ms [redacted] on August 15thThe account is closed as settled in full and RPM is no longer handling the matter RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Mark *C [redacted] General Counsel

RE: [redacted] Case Number: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that RPM is reporting an account that she paid many years ago She requests the matter be removed from her credit historyAfter review of our file I offer the following response RPM received Ms [redacted] ’s T-Mobile account for collection in October RPM’s business records reflect that the account was paid via two separate payments to RPM in November and closed accordinglyAt that time, RPM updated the account trade-line to reflect the paid status and have continued to report the account in that manner RPM has confirmed that our data indicates the account is being properly reported as paidGiven the age of the account it is likely to cease being picked up by the credit reporting agencies in the near futureRPM has requested T-Mobile advise if they would like us to remove the account or maintain the current reporting until the account ages outTo date RPM has not received a response from T-Mobile RPM appreciates the opportunity to respond to this matter and resolve it to Ms [redacted] ’s satisfactionIf you have additional questions regarding our handling of this matter or if RPM may be of further assistance to Ms [redacted] I can be reached at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that a debt she paid in April which continues to appear on her credit historyShe states that RPM first advised that it would ‘drop off’ within a couple of weeks and later stated that we were not credit reporting the accountAfter a review of our records I offer the following response on behalf of RPM: RPM received Ms [redacted] ’s [redacted] account for collection on June 7, In late April of Ms [redacted] paid the obligation in fullRPM notified [redacted] and the account was closed ‘paid in full’ RPM’s business records reflect contact with Ms [redacted] in June where she called inquiring about the credit reportingIt appears that the agent that spoke to Ms [redacted] incorrectly advised her that the account was being credit reported by RPM and attempted to remove the account trade-lineRPM is not a data furnisher on behalf of [redacted] ***, however is a data furnisher for numerous other clientsAs a result, there is was no account trade-line which RPM could removeThis information was conveyed to Ms [redacted] when she next contacted RPM on August 26th RPM has advised [redacted] of this matterData furnishers are required to accurately report the status of an account to the credit reporting agencies; if an account is paid it is reported as paid; accounts that are paid will not generally be removed by the data furnisher until the requisite time frame has passed (approximately seven years from delinquency) RPM appreciates the opportunity to respond to this complaintIf you have additional questions regarding our handling of this matter or if RPM can be of further assistance to Ms [redacted] I may be reached at (425) 412- Very Truly Yours, Mark *C***

Case Number: [redacted] RE: [redacted] To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that she is not responsible for a debt owed to DIRECTV and wants it removed from her credit historyAfter review of our records and contacting our client I offer the following response on behalf of RPM: DIRECTV placed Ms***’s account in our office for collection on March 30, On April 1st RPM sent Ms [redacted] a notice informing her of the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM also attempted to contact Ms [redacted] by telephone and appear to have spoken to her several times at which point she hung up on our agentDuring one such contact she requested no further callsAccordingly RPM ceased further call attempts Upon receipt of this complaint, RPM contacted DIRECTV who provided the attached account ledger and cover letter for Ms***’s reviewAt this time, it is DIRECTV’s position that the balance is owedRPM acts as a data furnisher on behalf of DIRECTV RPM appreciates the opportunity to respond to this matter and resolve the matter to Ms***’s satisfactionIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Ms***, please contact me directly at (425) 412- Very Truly Yours, Mark *C [redacted] General Counsel

April 11, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is alleging that RPM is continuing to attempt collections even though this account is closedIn addition RPM has never removed the negative credit rating from the three major credit bureausAfter a review of our records I offer the following response on behalf of RPM: RPM received this account from our client T-Mobile USA on February 12, Time Warner Cable on March 25, RPM was unable to collect any monies and the account was recalled by our client on August 26, Two days later Ms [redacted] called our office to dispute the debtAs part of our recall process, RPM sent a deletion notice to the three major credit bureaus on August 26, and on September 1, Ms [redacted] last contacted RPM on August 6, stating RPM had just reported this debt to the credit bureausSince RPM has not represented our client in this matter for over months, we don’t know the statusMs [redacted] can contact our client directly or check with the credit bureau to obtain a copy of her report and ascertain what is in her file RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Mr [redacted] states that he has never had Sprint long distance service and that the account RPM is attempting to collect does not existHe believes RPM is a fraudulent company and requests that the account be removed from his credit history if reportedAfter review of our file and contacting our client I offer the following response on behalf of RPM: RPM is a third-party collection agency licensed in all fifty states and the District of Columbia that provides collection services on behalf of Sprint Long Distance and other creditorsSprint originally listed Mr [redacted] ’s account with RPM for collection in The account was recalled and re-listed by Sprint several other times, the most recent being in RPM’s business records reflect a conversation with Mr [redacted] in that did not result in paymentRPM’s next interaction with Mr [redacted] was not until August 29, when he requested a copy of an invoiceRPM has since requested clarification from Sprint Long Distance as to the status of the accountGiven the age of the account., RPM is no longer reporting the debt to Mr [redacted] ’s credit history and will make no further attempts to contact him regarding this debt RPM appreciates the opportunity to respond to this matter and apologize to Mr [redacted] for any inconvenienceIf RPM may be of further assistance to Mr [redacted] , please contact me at 425-412-Very Truly Yours, Mark TC [redacted] General Counsel

Complaint ID: [redacted] RE: [redacted] * [redacted] To Whom It May Concern; I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)Please see RPM’s prior response to Complaint ID # [redacted] As previously stated, RPM updated the account trade-line to reflect a paid status at the time Mr [redacted] resolved his obligation in April RPM will send a manual update to the credit reporting agencies to ensure the account trade-line is being properly reportedIf another agency who attempted to collect the debt prior to RPM is reporting the balance I suggest Mr [redacted] contact that agency RPM has also sent a letter confirming the account has been settled to the email address listed in this complaint RPM appreciates the opportunity to respond to this matterIf you have questions regarding RPM’s handling of this matter or if RPM may be of any further assistance to Mr [redacted] , please contact me directly at (425) 412- Very Truly Yours, Mark TC [redacted] General Counsel

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that RPM is reporting an account to her credit history that should not be thereShe claims she received no notices pertaining to the collection matter at issue and requests the matter be removed from her credit historyAfter review of our file and contacting our client, I offer the following response on behalf of RPM DIRECTV placed Ms [redacted] ’s account with RPM for collection on July 27, On July 29th, RPM sent Ms [redacted] a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address listed in the complaintRPM received no response to this noticeRPM’s business records reflect a conversation with Ms [redacted] on September 19th, however no arrangements were made and Ms [redacted] stated she would call back Upon receipt of the complaint, RPM contacted DIRECTV who provided the attached account statement as verification of the debtIt is DIRECTV’s position that the balance is owedAfter review of the information, Ms [redacted] is welcome to contact RPM to discuss options for resolving the obligationIf paid, RPM would update the account trade-line to reflect the paid status of the account RPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412- Very Truly Yours, Mark TC [redacted] General Counsel

May 23, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced follow up complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] rejected RPM’s initial response because she stated she continued to receive telephone attempts after RPM placed a wrong number code on the accountOne call was on May 17, at 9:30AM and the other on May 17, at 7:00PMAfter a review of our records I offer the following response on behalf of RPM: RPM researched its business records and the wrong number code was placed on the account the afternoon of May 17, 2016, just before the response was sent to the Revdex.comIt appears the wrong number code did not stop the later attempt that was already in the daily dialer call listRPM apologizes for any inconvenience RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by [redacted] against Receivables Performance Management, LLC (RPM) [redacted] makes no complaint against RPM, rather takes issue with how Sprint handled her accountShe requests written confirmation that the account is closed and that her credit report be updated accordinglyAfter review of our file I offer the following response on behalf of RPM: Sprint listed Ms***’ account with RPM for collection on September 19, RPM’s business records reflect that Ms [redacted] made arrangements to pay the balance in full the same day The account has been returned to Sprint and their Executive Services team is investigating the other issues raised by Ms***Attached please find a letter from RPM confirming the account has been paidRPM appreciates the opportunity to respond to this matterIf RPM may be of further assistance to ***, please contact me at [redacted] Very Truly Yours, Mark *C [redacted] General Counsel