Receivables Performance Management LLC

Complaint: [redacted] I am rejecting this response because:here is proof that the bankruptcy was removed then added back to my credit report without sending documentation Sincerely, [redacted] ***

September 14, Revdex.comStation DrSuite 222DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is alleging that RPM has been calling her home number for the past two weeks trying to reach someone who doesn’t live thereShe wants the calls to stop After a review of our records I offer the following response on behalf of RPM: RPM researched its business records for any account with the telephone number [redacted] The only account is for a consumer that is not Ms [redacted] or the person she alleges RPM is trying to reachThe account that has that telephone number was recalled by our client on July 25, Ms [redacted] gave us the partial name of a consumer, Nicole M that we are supposedly trying to reachHowever, that is insufficient to locate an accountIf Ms [redacted] can provide any additional information to locate this account or consumer, RPM will attempt to locate itObviously RPM wants to stop telephone calls being made to the wrong personRPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry [redacted] S [redacted] Senior Compliance Specialist

I have personally reached out to Cincinnati Bell and requested that they contact Ms [redacted] directly to resolve this matterCincinnati Bell responded that they would contact Ms [redacted] directlyMark *C***General Counsel

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] makes no specific complaint against RPM, however references a prior Revdex.com complaint filed against DIRECTVMs [redacted] states that the DIRECTV agent she spoke talked over her resulting in her handing up on himShe disputes an Early Cancellation Fee charged by DIRECTV and requests the matter be removed from her credit historyAfter review of our file and contacting our client, I offer the following response on behalf of RPMDIRECTV listed Ms [redacted] ’s account with RPM for collection on October 30, On October 31st, RPM sent Ms [redacted] a notice identifying the debt, creditor, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received no response to this notice and have no record of speaking to Ms [redacted] despite attempts to contact her by telephoneRPM received a letter from Ms [redacted] on January 30, disputing the debtRPM notated the dispute, ceased collection activity and contact DIRECTV for verification of the debtAttached to this response is the verification provided by DIRECTVIt is DIRECTV’s position that the balance is owedEarly Cancelation Fees are detailed in the DIRECTV customer agreement that was previously provided to Ms [redacted] RPM will cease further attempts to contact Ms [redacted] , however she is welcome to contact our office to resolve the obligationMs [redacted] may contact RPM toll free at 866-367-RPM appreciates the opportunity to respond to this matter and apologize for any inconvenienceIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark TC [redacted] General Counsel

March 15, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is disputing this debt and wants validationAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client T-Mobile USA on August 5, RPM mailed the initial dunning letter to Ms [redacted] advising her of the creditor, amount and her rights under the Fair Debt Collection Practices Act (FDCPA) on August 7, to the address of [redacted] ***In addition to the initial dunning letter there have been several other letters sent to Ms [redacted] regarding the debtRPM was unaware of any dispute until we received a letter of dispute on March 6, RPM immediately ceased collection activity, coded the account as a dispute and contacted our client for instructions RPM’s client T-Mobile has responded with the following: “T-Mobile records indicate that Ms [redacted] activated the account via our Telesales office on April 14, 2013, with the mobile numbers ending in ***, [redacted] and *** Our records indicate that Ms [redacted] subscribed to our Family Unlimited Talk, Text and Data rate plan for $per month for the first two lines of service The additional line of service was billed a $Add-A-Line charge per month Ms***’s account was billed in advance with our ‘bill current’ billing system At the time of activation, Ms [redacted] accepted a 24-month service agreement per line of service in exchange for subsidized handset pricing making her eligible to subscribe to the promotional rate planThe agreement that Ms [redacted] accepted stipulated up to a $early termination fee per line of service On May 17, 2013, replacement equipment was ordered for Ms***’s non-working Samsung Galaxy S II handset Please be advised that in each replacement box, a set of instructions is provided to inform the customer how to return their non-working equipment so as to avoid being charged a non-return fee Our records indicate that we did not receive the non-working equipment As such, Ms [redacted] was charged $for the non-return fee and applicable taxes It is important to note that the possibility of a non-return fee was disclosed to Ms [redacted] at the time the exchange was processed Our records do not indicate that we have received the non-working equipment As such, the non-return fee of $assessed on July 4, remains valid T-Mobile records indicate that we did not receive any payments to Ms***’s account and the account was suspended on May 23, 2013, and later cancelled on June 29, 2013, as a result of non-payment Since Ms [redacted] did not complete the contractual obligations through April 14, 2015, a $early termination fee was charged to each line of service at the time of cancellation Ms***’s outstanding balance totals $1,and it is comprised of pro-rated monthly access charges for services rendered from April 14, 2013, through June 29, 2013, outbound international call usage charges, a non-return fee, three $early termination fees and taxes and surcharges for charged billed through the final billing period that closed on July 6, From April 14, 2013, through May 23, 2013, Ms***’s account used 1,airtime minutes, sent and received 2,text and picture messages and 1,megabytes (“MB”) of data was used, which indicates that Ms [redacted] received the benefit of our services It is T-Mobile’s position that Ms***’s balance in the amount of $1,is valid and owed Since T-Mobile considers Ms***’s debt of $1,valid, we will pursue all of our legal rights and remedies to collect this debt.” After reviewing the client’s response, Ms [redacted] can call our compliance/escalation department at (888) 838-and discuss payments with RPM’s representative RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because:I am not in the habit of recording conversations with businesses and depend on representatives from businesses like RPM to be honest with their communicationsAfter reviewing so many online complaints that expose RPM with the same complaint I have Any reasonable person could conclude this business is in the habit of telling consumers one thing, and doing anotherAgain, I request RPM remove the item from my credit report as promised and send me a letter stating that it was doneThank you Sincerely, [redacted]

RE: [redacted] Complaint ID: [redacted] To Whom It May Concern, I am in receipt of and have reviewed the complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)Ms [redacted] states that the verification she previously received from DIRECTV and RPM does not reflect a payment of $from May She requests RPM cease further attempts to contact her, remove the account from collections and correct the account trade-line on her credit historyAfter review of our file and contacting our client, I offer the following response on behalf of RPMDIRECTV listed Ms***’s account with RPM for collection on December 21, Beginning in early January 2018, RPM received a direct dispute of the balance allegedly owed to DIRECTVRPM provided the letter from DIRECTV and account ledger which was attached to the complaint as verificationUpon receipt of this complaint, RPM provided DIRECTV with the documents provided by Ms***DIRECTV then recalled the account from RPMPursuant to the account recall, RPM is no longer handling the account and will cease further attempts to contact Ms***RPM has also requested removal of the account trade-line from Ms***’s credit historyMs [redacted] may contact DIRECTV with further questions or concernsRPM appreciates the opportunity to respond to this matterIf you have further questions regarding RPM's handling of this matter, or if RPM may be of further assistance to Ms [redacted] please contact me directly at (425) 412-Very Truly Yours, Mark *C [redacted] General Counsel

February 2, Revdex.com Station DrSuite DuPont, WA Email: [redacted] .***@theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is complaining about receiving telephone calls at his home, and then the call gets disconnectedHe doesn’t know why RPM is calling and he is requesting a cease and desistAfter a review of our records I offer the following response on behalf of RPM: RPM received this file from our client Dish on December 21, RPM mailed the initial dunning letter to Mr***, on December 23, 2015, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM did begin making telephone attempts, without successA second letter was sent on February 1, to Mr [redacted] to the address of [redacted] ***RPM has placed a cease all calls and contact on the accountIf Mr [redacted] wishes to contact RPM regarding this Dish debt, he can call our escalation/compliance department at (888) 838- RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.How ever I did try to talk to a manager every time I would call and all they would tell me is that there was no manager available very rude agents and really gave me a hard time by telling me that I needed to call experience, Aqua fax and Trans Union and tell them to remove my collection from my credit they would tell me that I couldn't just call and say hey I paid my collection remove itThey advise me that the only one that can request that and by sending a removal request was by RCVL PER MANAGMENT and for them knowing that it was true it just rally upset me.im glad that to know that this will be taken care of now and they will be notifying Aqua fax Trans Union and experience to remove that from my credit.thansk and please have more supervision on your agents when it comes to customer Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI will look for the removal of the remarks on our credit filesThank you.Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: I changed checking accounts due to Fraud and no longer have access to account statements that were used to pay these debtsI will again reference the attachments I sent in the first email and point out that RPM specifically states on their website, under my own personal account within their webstie that my account status will be changed to "successful" once payment is received at PROCESSEDAs you can see in the attachments, every agreed upon payment date was processed on RPM's website and marked "successful"This is RPM's error, not mineThe burden of proof lies with them because it was their error, not my errorI shouldnt have to furnish proof from a mistake that someone else other than me madeI also would like to point out in my first email that I was told several different ammounts owed when speaking to represenatives via phone callSo not only is it their online error showing I have made all payments but their representatives cant even provide me with an accurate number when trying to resolve this via telephoneI still request that this debt be considered resolved at this point Sincerely, [redacted]

April 12, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is complaining that since she is paying this debt on a monthly basis, that RPM should not have reported her debt to the credit bureauShe wants it removedAfter a review of our records I offer the following response on behalf of RPM: RPM received a file from our client Sprint on October 28, RPM mailed the initial dunning letter to Ms [redacted] on October 30, 2015, advising her of the creditor, amount owed and her rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM began telephone attempts to contact Ms [redacted] about this debt, but contact was unsuccessfulRPM has a contractual obligation with our client to report these debts to the credit bureau and a legal obligation under the FDCPA and the Fair Credit Reporting Act (FCRA) to accurately report debts as well Currently Ms [redacted] is paying monthly and has future promises set up to pay the remaining balanceEach month as a payment is received; RPM is reporting the new balance owing to the three major credit bureausRPM will report the paid in full status when the balance is paid in full RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: I have email from your company from where I paid your company, where they took my credit card information and removed from my account on 07/25/in the amount of $I have receipt from where your company pulled from bank account showing it was taken from RPM ServicesYes I spoke with an associate for the company who said it would be removed from my credit report if it was paid to themSo I am confused how if I have the receipts and correspondence from your company you do not think that you took my moneyI want was originally spoken to me aboutThank you! Sincerely, [redacted]

***Documents redacted by Revdex.com***

February 9, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is alleging that RPM is making harassing telephone calls about a Sprint bill he disputesIn addition he states when he calls RPM and asks questions the calls are disconnectedAfter a review of our records I offer the following response on behalf of RPM: RPM received this account from our client Sprint on January 19, RPM mailed the initial dunning letter to Mr [redacted] on January 21, 2016, advising him of the creditor, amount owed and his rights under the Fair Debt Collection Practices Act (FDCPA) to the address of [redacted] ***RPM began making unsuccessful telephone attempts until contacting Mr [redacted] on January 29, At that time Mr [redacted] stated he disputed the debtRPM immediately ceased collection activity, coded the account as a dispute, and contacted our client for validationWhen the validation is received RPM will forward it to Mr [redacted] for his reviewRPM has not reported anything about this account to the three major credit bureaus RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205- Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist

Complaint: [redacted] I am rejecting this response because: It is a little confusing because of said first paragraph belong to ME or a different person that is one of the reasons I am rejecting The second being, I called them and more less was told that the Supervisor would determine if it would be paid off and it wasn't Now the $has been turned over to another collection agency which should never have happened to begin with.Sincerely, [redacted]

November 23, 2015Revdex.comStation DrSuite 222DuPont, WA 98327Dear Ms***,I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] is complaining that RPM is reporting a debt to the credit bureaus that is outside of the statute of limitationsShe wants it removed from her credit report After a review of our records I offer the following response on behalf of RPM:RPM received this file from our client *- [redacted] on November 23, RPM mailed the initial dunning letter, advising Ms [redacted] of the creditor, amount owed and her right to dispute under the Fair Debt Collection Practices Act (FDCPA) Until receipt of the complaint from your office, RPM was not aware of any dispute or other issues with this debtRPM has ceased collection activity and contacted our client for validation of this debtUntil we receive the validation from our client, RPM has sent a deletion request to the three major credit bureausRPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at (425) 205-5726Very Truly Yours,Henry PS [redacted] Senior Compliance Specialist

Complaint ID: [redacted] RE: [redacted] Dear Ms [redacted] , I am in receipt of and have reviewed the above referenced complaint filed by Ms [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMs [redacted] states that she noticed a Time Warner Cable account on her credit history that was reported by RPMShe states she was unaware that the account went to collections and paid it directly to Time WarnerShe requests the matter be removed from her credit historyAfter a review of our records and contacting our client I offer the following response on behalf of RPM: Time Warner Cable listed Ms [redacted] ’s account with RPM for collection on October 2, On October 8, 2013, RPM mailed Ms [redacted] a notice advising of the debt, amount owed, and her rights under the Fair Debt Collection Practices Act (FDCPA)RPM received no response to the notice and it was not returned as undeliverableRPM’s business records reflect no contact with Ms [redacted] despite attempts to contact her by telephone and emailThe account was reported to Ms [redacted] ’s credit history on November 26, pursuant to Time Warner Cable’s work standardsRPM was advised by Time Warner Cable on February 2, that the past due balance had been paid directly to them by Ms [redacted] The account was closed as ‘paid in full’ and RPM updated the account trade-line on Ms [redacted] ’s credit history accordingly Under Federal law RPM is required to accurately report the status of an account to a credit reporting agencyThus, if an account is paid in full it is reported as paid in fullRPM no longer has a business relationship with Time Warner Cable; however if Time Warner Cable directs RPM to remove the account trade-line for their own reasons we will accommodate their request RPM appreciates the opportunity to resolve this complaint and resolve it to Ms [redacted] ’s satisfactionIf you have additional questions regarding our handling of this matter I can be reached at (425) 412- Very Truly Yours, Mark TC [redacted] General Counsel

Complaint: [redacted] I am rejecting this response because: I have bank statements proving otherwise.they are lying and I demand they take me off.they are a terrible business by taking peoples money on a day other than specified Sincerely, [redacted] ***

December 22, Revdex.com Station DrSuite DuPont, WA Email: [redacted] @theRevdex.com.org Case# [redacted] , [redacted] W [redacted] Dear Ms***, I am in receipt of and have reviewed the above referenced rebuttal complaint filed by Mr [redacted] against Receivables Performance Management, LLC (RPM)RPM is a licensed third party collection agency operating in all fifty states and the District of ColumbiaMr [redacted] is now complaining that RPM hasn’t sent any deletion to the credit bureaus nor has it sent him a deletion letterAfter a review of our records I offer the following response on behalf of RPM: RPM sent a deletion notice to the three major credit bureaus using two methods: one was by an electronic means sent by our IT department and a second through the EOSCAR system, AUD# [redacted] However RPM has no control over how long it takes the credit bureaus to update their recordsRegarding the deletion letter, it was sent on December 16, RPM appreciates the opportunity to resolve this complaintIf you have additional questions regarding our handling of this matter I can be reached at [redacted] Very Truly Yours, Henry PS [redacted] Senior Compliance Specialist