Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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I ordered a Cat Love sign a few months ago and loved it! I received fast service and a great project. That's why I decided to order Christmas presents for most of my family from Redland Steel. On Nov. 24 I ordered almost $70 of Black Friday sale items. Unfortunately, it's almost Christmas, and I still haven't received my order. It's still "unfulfilled," according to my account. I've tried calling, but "due to high volume," they're not accepting any calls. I've emailed them in hopes of receiving an answer. I want to leave a positive review because my first order was great and I love the idea of supporting an American company founded by veterans, but right now, I'm really disappointed. I'm not sure what to tell my family when I have no Christmas presents for them.
On behalf of Redline Steel, I do apologize for the delay in your order. Due to some unexpected equipment failures, there is a delay in some orders. We are working non stop,7 days a week to get orders filled, and shipped as quickly as possible. I do show that this order has been delivered at this time.
Horrible customer service. And if you complain they block you on Facebook. Not delivered in time as promised by 4 people.
Order placed 11/17/18 and no follow up for delivery. No communication provided for shipping date still by 12/18/18. Already charged.
Order #XXXXXX placed on 11/17/18 and charged same day. On 12/6/18 emailed Redline customer service for delivery update where Jei showed the item awaiting shipment but could not give any estimated date for shipment. Jei confirmed that all orders placed before 12/5/18 would arrive prior to Christmas. Emailed back for updates on 12/14/18 and 12/17/18 and no response for update. If orders are going to take an extensive amount of time to process, then this should be stated clearly upfront and offers for delivery deadlines should not be advertised if they have no intention of meeting them. For a company not to be able to track and order through their manufacturing to delivery process shows a severe lack of product ownership and accountability to the customer.
I would like my delivery shipped asap as this is a Christmas gift ordered several weeks before their cut-off date of 12-5-18.
On behalf of the entire team at Redline Steel, I apologize for the confusion, frustration, or inconvenience this might have caused you. Due to unexpected equipment failures some orders are delayed. We are working non stop,7 days a week to fill and ship orders as quickly as possible. Again, I apologize for this and appreciate your patience. I do see that this was needed before Christmas, and due to the ordered date , I can get this order CANCELLED & REFUNDED . Please note that refunds take 24-48 hrs to process.
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not asking for a refund, as I still expect the purchased items. I would like a realistic estimation for when I will receive the items purchased on 11/17/18 from Redline Steele. An estimated delivery date or timeline has yet to be provided. I understand the company was overwhelmed and not prepared for the holidays. Please provide an update.
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Currently, any orders impacted will take til the end of January ( if not sooner) to be completed and shipped. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped.
I will restore your order # XXXXXX- Please feel free to contact ***@redlinesteel.com if you have any questions or would like to check the status of your order. Once your order is ready for shipment we will send you a tracking # via email.
Office Manager
I placed an order in excess of $200 on Nov. 14/15, 2018 and cannot get an answer from them on when it will be completed and delivered. All they say is that it is "in production". When I inquired about the status of my order #XXXXXX they said that orders placed before Dec. 6 would be completed before Christmas so if that is the case why can't they get my Nov. 14 order completed? I expected it to be here by now, Dec. 18, as we are traveling out of state and would really like to have the items I ordered. When I called the 800# it just went to a message saying they were not accepting calls at this time.
I would like my order #XXXXXX completed and delivered as soon as possible or else refund my money.
On behalf of Redline Steel, I apologize for the confusion, frustration or inconvenience this might have caused you. Due to unexpected equipment failures some orders are delayed. We are working non stop, 7 days a week to get orders filled and shipped as quickly as possible. I will get this order Cancelled and refunded. Please note that refunds take 24-48 hrs to process.
(The consumer indicated he/she ACCEPTED the response from the business.)
I do accept their response of refunding our money but am really disappointed. When we chose their items we thought it would be a unique Christmas gift for our married grandchildren. Just wonder if they got out any of the orders for Christmas. My order was placed Nov. 15, 2018 so it seems as if it should have been completed by Christmas, even with their mechanical problems. We really did want to give them our business as it was listed as veteran owned, made in USA, etc.
Again, I apologize for the delay in your order. I did CANCEL and REFUND this order 1/8/19 . Thank you for your patience during the refund process.
Order# XXXXXX Cancelled & Refunded 1/8/19
(The consumer indicated he/she DID NOT accept the response from the business.)
Response is the same as previous response on Jan. 8
Ordered 3 monogram signs then my husband ordered another one. We were guaranteed delivery Christmas delivery. Zero communication from company.
I purchased three monogram signed on 11/18/18. I was guaranteed delivery before Christmas no more then 4 weeks afternoon order date. I reached out via email on December 5th. I received an automated email saying guaranteed delivery before Christmas, but nothing about my 4 week guarantee. This past weekend I got high anxitey due to not having my order. I reached out via email again, with zero response from the business. I then attempted to call the company. When I called I received an automated voice message saying due to high volume they are not accepting phone calls at the time. I attempted to reach out on social media messenger. I received a response saying they are not in customer service so they can't help me. I then started requesting status update on the businesses Facebook page. After leaving 4 question comments, I noticed the business deleted my questions then blocked me on social media. I attempted to reach out to the ceo and other business memebera of the company only for them to ignore me. All I was asking for was a status update. I have yet to receive any communication about my rights to ask for a refund or anything. I've tried every possible thing I could imagine to communicate with this company.
I would like the product I purchased. I would also like to speak with the CEO. I feel that after all the effect I went to get my product he needs to apologize for his businesses actions. I would like my product sent to me expedited shipping. I would like my husbands product sent to us as well. Shame on that company.
On behalf of the entire team at Redline Steel, I apologize for the confusion, frustration, or inconvenience this might have caused you. Due to unexpected equipment failures some orders are delayed. We are working non stop,7 days a week to fill and ship orders as quickly as possible. I do this that this order has been delivered at this time.
Again, I apologize for the delay and appreciate your patience.
The company claims 4-6 week delivery on their product. I have now waited 54 days, more than 7 weeks for my order.
I placed my order on 10/23/18, #XXXXXX. It has now been 54 days. The response when you call their 1-800 number is that they are too busy to pick up the phone. I requested more information on Facebook and got a person's name. I sent and email inquiry and got 1 response back and it was basically the same response, "We're working on your order." There is no other phone number on their website. The response via the email contact information on their website states that they guarantee delivery by Christmas on every order made by Dec 5, 2018. My order was placed long before that date and I still don't have the order. I want my order or my money back. The company took my money on the order date, so they can't claim nonpayment. There are numerous customers complaining about non shipment of orders on Facebook.
I want my order or my money back ASAP. The company needs to be honest with the customer. They need a customer service department.
I apologize for any confusion during your order process with us. I do show that this order has been delivered at this time. If there are any other questions, please feel free to contact ***@redline.com
(The consumer indicated he/she ACCEPTED the response from the business.)
The order was finally delivered, however, late.
Items not received.
I ordered on 11/13/2018. They withdrew my payment from PayPal on 11/14/2018. They have never shipped my order.Order #XXXXXX I have sent 5 emails over the last ten days. I received two generic,automated emails from them. They have not responded to my last 3 emails. My order still says IN PRODUCTION NOT SHIPPED which has been the status since the day I ordered.
I want a refund or immediate shipment with a tracking number.
I received refund by filing with PayPal resolution center.
Would like a phone number
Placed an order Nov. 13th. Money taken out that day, nothing special in the product other than initials. 4 to 6 weeks haven't heard any time frame, getting frustrated. Had I seen all these complaints I would have not ordered from this company. These are Xmas gifts, no ETA and even though their website says orders by 12-5 will ship
Would like my product they lay such great claim too!
I apologize for the inconvenience this may have caused. Due to unexpected mechanical and equipment failures there is a delay in your order. I do see that this order is on its way and I emailed customer with their tracking #.
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes recd my items yesterday 01/07/19. Waiting to hear if I get a $50 certificate. Thank you for as well of your help.
Ordered a product that has taken too long to receive. Have tried multiple times to contact the company through email, messenger and phone.
I ordered a product on 11/26/2018 for delivery prior to Christmas. (Order #XXXXXX) Because it was not delivered in a timely manner, I contacted the company to change the shipping address. (The address I originally sent my product to is a business that will be shutting down soon for several weeks and won't accept deliveries.) I tried twice through e-mail, but they sent me automated responses that didn't address my problem.I tried through Messengerno response. I tried calling, but their answering machine literally says they are not going to answer phone calls. They have already taken my money for this product and said that it would get here before Christmas, but now I can't even get in touch with anyone!
I want someone from this company to actually contact me by phone. If this can't be done, cancel the order and refund the money you have already taken from me.
On behalf of Redline Steel, I do apologize for the delay in your order. Due to some unexpected equipment failures, there is a delay in some orders. We are working non stop,7 days a week to get orders filled, and shipped as quickly as possible. I will get your order CANCELLED and REFUNDED at this time. Please allow 24-48 hours for refunds to be processed. Thank you for your patience.
(The consumer indicated he/she ACCEPTED the response from the business.)
I placed my order on 11/7/2018 , 4-6 weeks processing time.
Redline has answered all my emails - - on 11/XXXXXX the email stated
"Fri, Nov 30, 10:14 AM
to me
All orders placed prior to 12/5 are guaranteed to arrive prior to Christmas! Please let me know if I can assist you with anything else!"
Here we are Dec 18 , and nothing has shipped for my order placed on 11/7/2018 - on Google reviews other people are saying the same thing. I emailed today 12/18/2018 and this was the reply I received -
"1:00 PM (1 hour ago)
to me
Hi ***,
We realize that Christmas is less than week away, and we anticipate several thousand additional orders will be fulfilled and placed for shipment prior to this weekend, to ensure delivery prior to Christmas. With that said, if this order is intended as a Christmas Gift, we highly advise and encourage you to have a back-up gift readily available in the event your order is not shipped prior to this weekend. Given the large volume of orders placed in anticipation for the holiday, we cannot offer expedited shipping in order to ensure fairness across the board."
How would someone working at Redline Steel like a place to tell them to purchase something else, after they spent money with said company ?
POOR POOR CUSTOMER SERVICE - SHIPPING TIME IS POOR - WONT LOOK INTO ANY ORDERS.
We have been in communication with you as it relates to your purchases and apologize for any communication difficulties that you have encountered along the way. However, we did respond to your messages within 24 hrs . Although, the delay in fulfilling your order, I would like to confirm that your order has been Fulfilled, Shipped and Delivered 12/22/18 . Please double-check your SPAM/JUNK folder in case you are having issues receiving our emails in the future. We are grateful to you for giving our company and product a chance.
I placed order on Nov 14,and was told 4-6 weeks receive by Christmas, I have E-mailed them Twice with no response then saw if order Dec10 get it Dec24?
My order was placed on Nov.14 , 2018 online by an add I saw on Facebook order number is XXXXXX it's a Bass Fish with a name under it for a Christmas present cost was $70.00 . The company said 4-6 weeks guaranteed by Christmas!! As if today Dec.18 ,2018 I have e-mailed them 3 times with NO RESPONSE, BUT they sent an E-mail out to customer that if you Order by midnight on December 10 you are guaranteed to receive it by Christmas so how can that be when I haven't received mine ?? Very disappointed in this company and with not even a response from them this company is only 7.3 miles from my home and can't get my order here why ?? Wish I had checked them out first before ordering from them I have learned a HUGE lesson... They had no problem taking my money from my credit card the day I ordered.
I just want what I paid for I would like it for Christmas if possible. This place needs to let people know if their order is delayed or anything other than not answer E-mails .
Hello, I have heard and received my order from Redline Steel, thank you.
I am pretty disappointed. I saw an ad on Facebook for this veteran owned company. Wanting to support small business, I placed an order on November 8th. My credit card was charged November 8th. I ordered 4 items - 3 stock items and one customized item. There was a guaranteed delivery buy Christmas for all orders placed before December 5th. The website says 4 - 6 week delivery and I received an email from the owner that production was running 24/7 to meet or exceed the deadlines. I reached out to them via email several times past week and receive canned emails responses. The latest one told me to buy "back up gifts" as it was not likely that my order would be shipped before Christmas. This company has grown too fast to keep up with demand and is neglecting it's promises to customers. If they want to be successful long term, they need to stop taking any orders that they cannot deliver on. I would rather be told that than feel like I've been scammed. Again, so disappointed that I have no gifts to give any of my brothers for Christmas. Who has extra money to buy "back up gifts"? Given the number of complaints on Revdex.com, I wish I had researched before I ordered from this company.
On behalf of the entire team at Redline Steel, I apologize for any miscommunication that occurred throughout the order process. Due to some unexpected mechanical and equipment failures some orders are delayed. However, I realize that an excuse is not substitute for a good service. We do want to make this right for you. I see that this order has been Cancelled and REFUNDED at this time 1/4/2019 . Again, I apologize for the frustration and inconvenience this may have caused.
Thank you for the refund.
I ordered an paid for 6 crosses. Redline steel sent one. I emailed, called, and contacted them on Facebook and twitter. They will not respond. I don't have the gifts I wanted to give for Christmas or the money to buy other gifts.
I want them to send the products I ordered or refund the money. They could at least acknowledge I am trying to contact them.
I do apologize for any delay in your order. My customer service manager is going to contact customer thru our company email and get the rest of her order complete. I do show that this order for all 7 pieces she ordered has been filled and delivered.
We will contact customer to resolve the missing pieces if she has not got those delivered yet.
(The consumer indicated he/she DID NOT accept the response from the business.)
It is now January 18th and I still have not received the 5 crosses I paid for but did not receive. Yes they responded but I still don't have what I ordered on November 10th!
We do have your order open and are working on getting you the other 5 you ordered. I assure you , you will receive the rest of your order. I apologize for the confusion with your order. We are working as quickly as possible to get all orders completed and shipped.
Thank You!
I ordered from them on nov8 2018.. when I placed the order it stated delivery before Christmas.. I still haven't received my order, (today is Dec 19)
I placed an order on November 8th still waiting for it..cabt ccal they aren't accepting calls and I emailed just get a generic email return..they took my money idI like my product
I want my merchandise
On behalf of the Redline Steel team, I apologize for the inconvenience this may have caused. I do see that we was able to offer the customer a discount on their order and still keep it open to be fulfilled. Again, I apologize for the delay . We are working non stop , 7 days a week to get all orders shipped as quickly as possible.
Thank you for your support of our company and your patience.
No one answers emails and no contact number to be found. Placed order and not here as promised.
I ordered a "tree of Life" from them on November 26th, 2018 ORDER #XXXXXX with saying order will be here before Christmas. They took the money from my account that day and 2 emails confirming and thanking me for my order. I have sent so many emails with no response. No phone number to be found. See advertisements everyday on social media and they do not respond to questions I need on there.
I would like the item I ordered by the date it was to be delivered which was November 12th, 2018. If I do not receive any communication back nor item, I will have to call my bank to resolve this.
On behalf of the Redline team , I apologize for the delay in your order. However, I do show that your order was delivered on Dec 24, 2018. Again, I apologize for the frustration or inconvenience this may have caused. If you have any other questions, please feel free to reach out to us.
Thank You
I placed an order on Nov 25, 2018 and have yet received my order. I've inquire about it's status since they were intended to be Christmas gifts.
I placed my order on 11-25-18 and have not received any of my products. I have called the numbers provided only to be routed to a voice mail that is no longer able to accept messages. On Wednesday, 12-12-18, I sent an email (per their instructions) to ***@RedlineSteel.com and have not received an response. My Order # XXXXXX, my credit card was charged the minute I placed my order (without hesitation or delay). I placed the order with intentions of gifting these items for Christmas and now will have additional expenses finding replacement gifts.
Any correspondence from your company would be appreciated.
The company should change the wording from 4-6 week deliver to "Will deliver whenever we feel like it"!
2/7/2019
Order #XXXXXX
I apologize for the confusion, This order has already been refunded 1/2/2019
Again,I apologize to the customer for the delay in their order and the inconvenience this might have caused you .
Order#XXXXXX Cancelled & Refunded 1/2/2019
Abysmal customer service accompanied by a refusal to cancel order even before the order was submitted to be executed in their shop.
On NOV 7 I placed an order for Fancy Monogram from Redline Steel. I received a response email immediately and I was charged at that time for the order. Fast forward to NOV 27, I requested a status update as there was no movement on the order that I could see. The status remained unfulfilled and it had not been submitted to the shop for action. I received a response on NOV 28 stating that the order was "Unfulfilled and currently 'Awaiting Shipment'. At that time I requested that the order be cancelled if it could not be processed and received by DEC 12. Given the fact that the order had not been processed this seemed like a reasonable request. The only response I received from my message was identical to the original message with no response to the specifics of my request.
The issue for me is not only the abysmal customer service (I have emailed the company over 5 times since the original messages and received no response) but also the charge for a product that I have no idea on status. This gift was scheduled to be transported to family on 13 DEC via flight and now I have no gift for the family and no money to purchase anything new.
This has been one of the more unpleasant purchases I have ever made and I can't help but think this is SOP for this company.
I am requesting a full refund.
On behalf of the entire Redline Steel team , I want to apologize for the confusion, frustration, or inconveniences you may have experienced. I have this order # pulled up now and show that it was REFUNDED on 12/26/2018. Again, I apologize for the delay in your order.
Order placed on 10-01-2018. The payment was drafted immediately. Today is 12-14-18 and I have not received my items.
I placed an order with this company on Oct. 1, 2018 and they drafted my payment immediately. You cannot contact the company by phone and the support e-mail is a long shot. I finally got one e-mail response and was promised my items the first week of December but that has not happened and now I have three e-mails our there with them that have received no response.
At this point, finish the job and get it to me!!
On behalf of the team at Redline, I want to apologize for the frustration and or inconvenience this may have caused you. Please always check SPAM/JUNK folder to make sure you are receiving our emails. I do show that this order was DELIVERED on 12/20/2018 . Again, I apologize for the delay. We appreciate you supporting our company.
(The consumer indicated he/she ACCEPTED the response from the business.)
I did finally receive the product.
I placed an order with this company in November. I have yet to this day 12/17/18 been able to contact them in any way.
I have an order number#XXXXXX. I have sent countless e-mail to them and have called them 15 times. Every time I call they have a recording that says due to high volume of calls they are not accepting any call at this time. When you send them an email it come back saying We are away at the moment. Our office hours are 9 to 5 M to F. Please list a detailed response and we will follow up with you as soon as possible. THIS NEVER HAPPENS EITHER.
The money for these products I ordered has been taken out of my credit card account since 11/26/18 in the amount of $70.26
I order these products as gifts and am very upset that they took my money without as much as saying when the order will ship.
I thought I was helping veterans out by ordering these products from them because they are all veterans but I don't like they way they do business and if anyone ask me I WOULD NOT recommend them at all.
Can something be done about this company and I want my money back NOW'
Please look into this
Thank You
Product_Or_Service: Steel signs
Order_Number: XXXXXX
Account_Number: non given
Refund PLEASE cancel my order and refund my credit card in the amount of $70.26
Again, I apologize for the delay in your order. We do however appreciate you giving our product and company a chance. We want to make this right for you . I will reach out via company email to customer to try and resolve issue with the order .
I want to thank you for your assistance with this matter. I did receive my package today Sunday January 6th. Obviously it was not here for Christmas which is what they had said in their video ad. I did receive an email from them on December 21st less than a week before Christmas explaining that they had major setbacks and could not fulfill all the orders on time.
I did try to cancel the order but I was told by an email that would be a 20% restocking fee to cancel. I sent another email back to them stating that I thought that was quite unfair because they were not meeting their responsibility to there customers. My email back was do you want to cancel or not? Again it's a lousy way to do business. I think that if people wanted to cancel that were promise items by a certain date there should not be restocking fees because they admitted they were running behind schedule. What I ordered was items that they sell every day and we're not anything that was made special for me.
In the future I will not ever do business with them again because of the way they do business!!!.
Their product is nice and worth the price but their business is terrible.
Thank you again
I ordered over 6 weeks ago way before the Christmas rush and still have not received my confirmation shipping order.
When you attempt to contact the support team they only send you a blanket email back with no questions answered.
They only report if you ordered 12/5 or earlier you will get it prior to Christmas, so people that ordered a month after me get their orders timely or even before me and I wait and wait and still do not even have a shipping confirmation. (It's not even a custom order)
You can't get through with the phone number, it redirects you to the support email, which is no help.
This has been the worst ordering experience I've ever had. Now I will not get my order timely and have to figure out a new gift knowing I ordered way ahead of schedule. The customer service for this company is horrible! Good luck getting your orders....
On behalf of the entire team at Redline I apologize for the frustration and inconvenience you may have experienced during your order process. However, I realize that an excuse is not substitute for good service. I do show this order has been delivered at this time. Due to some unexpected mechanical and equipment failures we did run into some delay in orders. Our products , such as the distressed battle flag on your order is hand bent and hand powder coated ,taking up to 3.5 hours per flag to make. Making sure that each piece has that special touch. Again, I apologize and thank you for giving our company and products a chance.
[email protected]