Redline Steel Reviews (%countItem)
Redline Steel Rating
Address: 5950 Endeavor Way, Tanner, Alabama, United States, 35671-3020
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The Quality is Excellent! Shipping was fast!
I will purchase from them again.
Highly Recommend to anyone!
Thank you!
For you Excellent service!
THANK YOU !! We sure appreciate your enthusiasm for our work and we are grateful to have your support. Thanks for sharing and we look forward to working with you again in the future !!
I loved the product. Everyone I gave one to for Christmas loved it also. Hope to buy more items
I have ordered 2 items from Redline Steel. Both were of great workmanship and high quality material. The designs were terrific and I am extremely pleased with both. One was a gift and the recipient was amazed at the outstanding detail and quality of their item.
I ordered and paid for two monogram signs, on Nov 25, in order to give them as Christmas giftI have left messages and emails and received no response
Nov 25, I saw an advertisement on FaceBook and ordered two christmas Gifts, No products have arrived, no answer of the telephones and no response to me from the companies.
I want a response from RED LINE STEEL
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. I have emailed customer to resolve issue with this order.
The order has been shipped as of today
Consider this complaint as resolved
Thank you
Ordered a product 11/22/18 from Redline Steel. They assured me I would receive item BEFORE Christmas. To date, I have not received item purchased.
Nov. 22, 2018, I ordered a name plate from Redline Steel (*** name in steel) on their website.
..... ALL EMAIL CORRESPONDENCES BELOW ....
12/1 - Asked to change delivery address to NC
12/3 - Received a Long Email from them ASSURING me that because my order was before 12/5, my order would be processed and sent (note: this was in BOLD).
12/6 - They changed address to NC address and said no worry.
12/14 - Asked if shipped. 2:34 pm *** replied that it had not, but it was on track to arrive PRIOR to Christmas.
12/18 - Asked if shipped. *** responded stating: not processed and I should have a back-up gift.
12/19 - Told them to start on it today; no back-up gift.
12/21 - Received an email from *** stating if the item didn't get sent out today, I would receive an email from the CEO.
... CEO stating because they moved, abundance of orders, machines breaking, he was sorry that it wasn't sent out (blanket email - I'm sure everyone got it.
12/29 - To date, I have NOT received the product I ordered.
I want my money back. I'm tired of waiting for them to produce something I was hoping to give to a family member for Christmas. I don't want to do business with them ever! Just my $49.75, please.
They have refunded my money to me.
Billed for items not received as promised. Advertised as delivery by Christmas as late as 12/11, my order was placed 11/20. Money taken immediately.
ordered and specifically reached out to ensure delivery date. on 11/29 I was assured delivery by Shannon in customer service. As late as 12/11 they were advertising that you could still place orders and receive on time. Therefore the reasoning of ... move (already done), orders get fulfilled based on date of order, growing pains are all poor management and leadership reasons when you see that they are not true. How backed up may they be since they hired more people and still no dates! My order was placed 11/26 AND MONEY WAS CHARGED TO MY AMEX 11/27 IN THE AMOUNT OF $149.40. MY ORDER NUMBER is XXXXXX. This was after I emailed and stated that I could not order if these items could not be delivered in time.
I want my credit card credited and then when the items are ready to be shipped, they can credit it back. They cannot sit with clients money and not deliver, not give a date of when they will deliver.
On behalf of the entire team at Redline Steel, I apologize for the frustration. Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out.
Order# XXXXXX status: In Production
I sent customer email to resolve the issue with their order. Thank You! 1/23/2019
I ordered a Christmas present on Nov. 11, 2018. It was guaranteed to be delivered by Christmas and my daughter still hasn't received it.
I ordered a Christmas present for my daughter on Nov XX XXXX and still haven't received it. The order number is #XXXXXX. I have emailed them numerous times and called once with no response. I paid $76.15 with my credit card.
1. I would like them to contact me verbally. 2. I would like them to finish the job. 3. I think I deserve a refund of some sort.
Funny that two days after receiving this email from you, Redline emails me that my order is complete and in the mail. You guys are good.
Have not received the order that was placed and I was charged for.
Nov 26, 2018 placed an online order # XXXXXX. Credit card was charged. Sent an email on Dec. 13 asking for a status on the order. Received a reply on Dec. 17 from Shannon stating order will arrive prior to Dec. 25, 2018. Did NOT receive the order, the current status of my order is "unfulfilled ". Cannot contact Redline Steel as they are not answering phone. Order amount is: $72.78.
ASAP refund. They did not meet their contracted promise to ship.
On behalf of the entire team at Redline Steel, I apologize for the frustration . Due to unexpected equipment failures some orders are delayed. We are working non-stop, 7 days a week to fill and ship all orders as quickly as possible. Due to the amount of orders we are working through, we are unfortunately unable to offer a more specific estimated date for delivery at this point in time. We are doing our absolute best to get everything processed as quickly as we can and shipped out. Order#XXXXXX status:
USPS tracking
XXXXXXXXXXXXXXXXXXXXXX
Delivered
Please confirm!
I ordered my grangirls' *** 6 yrs & *** newborn) names in gold and silver script for their rooms... then saw your red Love in the script too..when I talk to my daughter I always end my call or text with "love & hugs" so the love was perfect and I was sooo happy when I could get Hugs in the script too! This was all a christmas surprise and it turned out perfect!!! My daughter loved all of them.... altho I did tell her she would have to find her own "&" sign to put it all together lol.....the paw print love was my own special gift for my beloved akita/wolf mix Keira ( aka Poopa) that passed a few yrs ago...thank you sooo much for being just what I needed at the time for a special something for them and me... you'll be seeing me again when I need a pick me up
I bought 2 God is Good, One was for me and the other was a church Christmas gift. I love the sentiment and quality. It made a great gift. I will purchase other things in the future. I saw your company on Fox & Friends. Thanks for your service.
Thank you for your support of our products and company. We appreciate you sharing and look forward to working with you in the future.
I absolutely love the quality of the products, I ordered. Looking forward to seeing more from ya'll.
Thanks for sharing! We look forward to working with you again. :)
I got the Faith one for my Pastor's family and it was beautiful!
I bought the monogram with the antlers for my son in law. I loved it and my son in law loved it also! You guys did an awesome job! I will be ordering again for my son and boyfriend!
I ordered several of the God is Good crosses as Christmas gifts for my friends and my neighbor. They arrived when promised and the craftsmanship was excellent. I will definitely order from Redline Steel again!
This was my first order and I was impressed with the quality, fast delivery and variety of product. Service was excellent for my order! I will order again in the future.
I really am very Happy with all the pieces I have ordered from Redline Steel, LLC. Most of them where gifts. My fiancé has the pieces I purchased for him in his office. Thank you for the great craftsman that has been put into each piece . I am sure I will be ordering more. I am one very happy Customer. *** Wi
That's AWESOME ! Thanks for sharing !!! We appreciate your kind words and praise for our work and company. WE look forward to working with you in the future.
We ordered the Beach chair Welcome sign, it arrived in a timely manner, and it looks great. Can't wait to hang it.
The quality of your product is awesome. Thank you for being AMERICAN MADE.... HAPPY NEW YEAR GOD BLESS YOÃ?.
I purchased two Home signs from Red Line Steel. The quality and workmanship is superb. The cost was extremely reasonable and I received them in a timely manner. I loved them and gave them as gifts and the recipients loved it. I will certainly order from Red Line Steel in the future - they make great, unique gifts that last. So glad I found you on Facebook!! Thanks!
I ordered 3 "God is Good" crosses for Christmas presents and everyone really loved them. They look great! The shipping time was good!