Renewal By Andersen of San Diego

Javier *** just left our home and we were so pleased with his professionalism, friendliness, helpfulness and of course the complete repair of our window problem! He is an excellent asset to the Renewal by Anderson team

Renewal by Anderson of San Diego is awesome! They went above and beyond to make sure the job was done rightRyan came out and gave us the quoteHe was very thorough and explained the all details involvedDave, did the pre measurementsHe was very professional and respectful of my timeNaval and Adrian, did my instillationThey were very polite, they kept the job area extremely clean and did an excellent jobJuan, came out to do the paintingHe also kept the worksite extremely clean and did a great jobDamian, came out and went above and beyond to make sure all the finishing touches were perfect!
I have heard too many horror stories from friends who have had horrible experiences with window replacements from other companiesThat is why I chose Renewal by AndersonThey have a history of excellence and lived up to that reputation
Also; my final input about this companyIf you prefer a brighter window, go for the TruScene screen it is absolutely amazing!!!!! It really looks like there is no screen and it lets in more light
So happy I went with this company!

Wonderful service by Andersen, specifically by service technician, Javier L*** He was very affable and detail oriented He obviously wants to please his customers
And a thank you to his assistant Al F*
I would also like to thank Pablo and Victor for the wonderful install job they did for meThis is Lathe in coming, but better late than never
I am very pleased with the word that Andersen provided and I love my sliding doorsGreat job guys

Renewal by Andersen replaced the large canyon side windows on our homeWe were so impressed with the professional installation and care that Ryan and Jose providedSan Diego's team was so busy that they called in Ryan and Jose from ArizonaEach day they arrived on time and worked throughout the day taking care at each step to complete the installation with little affect on our interior and exterior wallsWhat did need to be touched up, Ryan and Jose completed beautifullyWe are very grateful for their conscientiousness and the professionalism of Renewal by AndersenThank you!

Renewal by Anderson just completed a three day install of three sliders and four windows in my townhome The salesperson, Rick E***, and tech measurement person, and the install crew, Andrew D*** and Phil M***, and a unnamed painter, were all wonderful as is the finished productMy home has a whole new, high end, look that I am happy to wake up to each morning The Rick was informative, helpful, patient, friendly and, most importantly, not pushyAndrew and Phil were the quintessential install team: professional, timely, skilled, clean, and friendly

Just had windows installed and they are great Tyson H and Mike installed the windows and they were very professional and the windows fit perfectly No damage to tile or walls in the bathrooms Cleaned up after installed and it looked like no work had been performed Thanks to Renewal for great windows and sending great installers!

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

[redacted], we are sorry to hear about your experience. Your description of events is not in line with our company’s values and is not how we instruct our employees to operate. We will take necessary actions to ensure it does not happen again. Thank you for your feedback and have a wonderful day.

With any in home sale there is a three day right to cancel.  Per the contract, if a cancellation comes in after the three days the contract is subject to fees of 25% of the contract total.   In this case the fee would have been $4016.  Due to the unfortunate circumstances of...

Mr. ** falling ill we are only applying the $500 deposit fee and not the standard 25% cancellation fee.  The deposit is not refundable.  However we agree to apply it to a future purchase.

Mr. [redacted] has been refunded $850. We apologize for the delay in returning Mr. [redacted]'s deposit. This was an oversight due to confusion from which office was issuing the refund. Our corporate office in Albuquerque, NM handles all accounting. The check was issued out of Albuquerque. Again, we...

apologize for the delay and any inconvenience this may have caused Mr. [redacted]. I attached a copy of the check that was issued/cash by Mr. [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]