Rent-A-Center

We pay rent a center once a month due to being on disability. On 5/9/20 two people a man and woman named amanda came to our home saying we were 21 days late in payment. No we have 30 days in a month. I asked them to leave that thry were now tresspassing. My husband who has progressive parksinson and cant be upset in anyway and I have a rare 1/100000 disease asked them 7xs to leave the property and she kept mouthing off. I told her if she didnt leave she was tresspassing and I had the right to defend myself my family and even my property. She then said she didnt take anything off a dumb redneck ***. I then told her I would *** her *** out of that van and whip her *** and show her what a dumb *** would do. 1. I am a retired police officer 2. I am disabled and sick 3) my husband is disabled and sick and I will defend myself and my family
Product_Or_Service: 1.4 years
Account_Number: XXXXXXXXXXX

Unable to reach anyone with the company to find out the exact amount left to pay on my account after multiple attempts.
I was approved for an account to purchase a bed at Bob's Discount Furniture (14250 Manchester Rd, XXXXX). I have made payments on the furniture I purchased and have tried for close to a month to reach the company to find out the exact balance left on the account so I could pay it in full. I have been unsuccessful in getting through to anyone and I do not receive call backs as indicated on the automated recording. I am encouraged to pay the bill online, but the online option does not indicate the amount left. I have also sent an email to the company making to make my request and have not received a reply. I want, in writing, an account statement that gives how much I have paid and what is left to pay on the account.

We purchased a bed frame, mattress, box spring set with warranty and were told it had to have a mattress protector with the mattress for the warranty. We had that added at the time of the lease agreement. When we picked up the merchandise there was no mattress protector. We asked about this and were told it would be in the next day. When we went in the next day to pick up the mattress protector and to pay the amount in full we were informed they did not have the mattress protector in still. Apparently they were sent King size and we needed Queen. We told Linda Mason that we wanted to pay the amount in full but since they did not have the mattress protector in stock we wanted that removed from the total and we would simply use the one we already have. She said it would take her an hour to redo our agreement and we told her that was fine since we didn't have anywhere to be for a bit. A few minutes later she said she was ready and ran my debit card. When she handed me the receipt I noticed it was for the full original amount. I asked her why she hadn't taken off the mattress protector and she said oops. I said ok I want to return it since I never received it and get a refund. She said that was Furniture Factory Outlets problem because her company had already paid them for the merchandise and we would need to speak to them. They said it is Acceptance Nows responsibility and they argued about it for several minutes while we were there. They finally said they would figure it out and send us a check for the amount owed us. Then a few days later Linda called and said the mattress protector was in and to come get it. I said no that was not what we had discussed in the store and we want a refund and she told me that the mattress protector was in the lease and since it was in the lease it was unrefundable. We asked for corporates number. Corporate said they would have to escalate our call to a manager and they would call us back and that was 3 months ago and we haven't heard anything since.
Product_Or_Service: bed (see attachments)
Account_Number: invoice #XXXXXXX

Hello I've one of the millions of people who have been furlough from work. But yet I explained to them that I have yet to get my unemployment but they persistently call and ask for a payment when most of my payments hasn't been a week old im scraping up all the money I have to pay more important bills its like they don't care because they keep calling giving me a time limit.being furlough has been a nuisance but to have harassing phone calls makes things worst.

I was contacted by the company in March. They advised me the store would be closing for two weeks. They will contact me once the store reopens and I can make my final payment at that time. I have lamps that need swapped before I close the agreement. On 03/27/2020 the day before my final payment was due someone claiming to be an employee called me from there personal number demanding a payment. Stating they just started working from home and their phones haven't been set up. So I refused to give my information and advised I will make my final payment when the store opens up like I agreed. This company tried to take a payment everyday since April 19, 2020. I did not give consent for them to attempt a payment everyday. This is illegal. Thanks!
Product_Or_Service: Furniture
Order_Number: XXXXXXXXXX
Account_Number: gaXXXXXX

I was charged $15 for a product I canceled.
4-15-2020 I ordered a 6pc bedroom set that was not in stock. Within 48 hrs I cancelled the contract and was told by their clerk I would be refunded after the product was received at their location. I received an e-mail on 5-11-2020 saying the product was in. I called and spoke with Vanessa who informed me the $15 was for the application fee instead of the first weeks payment that I was told it was for prior to going in to sign the contract.

I purchased washer and dryer fromrenta center. But I been having problems with the washer for last two months.I notified them explained I've been
I explained to Bobby the manager that I had to go to washer to do my laundry. So on today they stole my dryer out of my porch

I am trying to settle an account that was charged off in 2015. I have been trying to settle the account for five months. Company rep will not call bk
I had a rental agreement with company in 2014. Purchased warranty insurance. Damaged merchandise was returned in 2015 as the company refused to repair. Now the account is showing as a charge off on my credit report. I have been trying to contact the company for several months. I was told a Manager would contact me back with a settlement and that has never happened. When you call corporate office, the hold times are for hours and no assistance is given. I tried to pay the account over the phone and was told since the merchandise was returned I could not pay. The treatment I have received from this company is unjust. Please assist

I purchase a bedroom set through Value City and it went through Acceptance Now .. I missed my last payment by one day and I'm paying 1300 dollars more on a 600 dollar bed..I was never told if I didn't make the last payment on time that it would be leased until pay..It start out as 800 and something dollars now it's an additional 1300..That's down right wrong...When I called to talk to a representative in January she said I owed 700 and something dollars she didn't say it was a lease she just said they add on this, because I missed it by one day.
Product_Or_Service: Bed frame
Order_Number: GAQXXXXX
Account_Number: GAQXXXXX

January of 2020 I purchased a Bedroom Set from Value City. I financed the bedroom set through AcceptanceNow. As of current date I never received all of the items I purchased in the set, however I am continually being billed for the entire bedroom set including item I didn't receive. To add insult to injury AcceptanceNow has reported the debt to my credit bureau. AcceptanceNow is the one that is in default of the mutual agreement/contract to finance all items I purchased. This is blatant fraud and if necessary I will retain counsel to pursue relief.
Product_Or_Service: Bedroom set

Purchased a couch, loveseat, 2 TV's and an LG washer and Dryer. Clip broke on dryer so clothes won't dry, fireplace healing element went out so won't heat, 65 in TV went out in December after only being 1 year old. Rent a center picked up my TV in December before Christmas. I have Benefits plus and was told it can take 6 months to fix it but then received information from store manager that Benefits Plus was not going to fix it but simply replace it. I have been given a 'loaner? aTV that they kept trying to collect payment on and I still don't have any of my products fixed. Called today to make a complaint and store manager will not even talk to me but relayed information that when she has a 'claim number? she would call me back. There has already been a claim on the TV for 5 months!! Very poor service, unreliable product/technical support. Have been attempting to reach corporate to resolve this but have been on hold 22 minutes at the time I write this. I am still paying for my other products that have broken under warranty and waiting for them to be fixed. This is inappropriate. I would like this resolved appropriately. Why am I being charged for broken products? Why am I paying for Benefits Plus if they are not doing as they said?

I opened a furniture account with Acceptance Now in June of 2019. Prior to signing the contract, I specifically asked if they report to the credit bureaus as I am in the process of building my credit. The representative told me yes they do. The contract was I had 90 days to pay off the amount in full BEFORE the interest would start to apply. I ended up finding out that only a percentage of the amount being paid was being applied to the principal. Also, after the 90 days (which I did on purpose for credit building purposes) I ended up finding out that only 30% of the amount being paid is going towards the principal. I am livid. I have been paying $197 a month on a furniture set that totaled a little over $1200. I just called today 5/6 to find out the remaining balance so that I can go ahead and pay it off. The representative I spoke with stated that I owe $751.54!!!!!! I AM SO *** OFF!! Not only was I given the incorrect information, I am not even close to paying off the furniture set. So far I've paid $2,167 towards this set and STILL owe this amount. HIGHWAY robbery!! I called in February asking the remaining balance and she told me $813. But they said I couldn't pay it off just yet per the manager of the office.

Wanting REFUND
I've been waiting on my refund for over a month now on a king sized mattress from FFO Home I was paying on through AcceptanceNow that I never received. I was told the refund could be issued, but haven't heard anything back. It has been over a month now. I've tried to contact corporate, but the number that I called stated that they couldn't help me with my concern. I need an explanation and refund NOW!!! You are also on my credit report. I need that removed due to cancellation of the contract cue to not having the merchandise.

According to the District Manager of Acceptance Now, Chad Rockwell, the contract currently in place 12/28/19 is incorrect and to be Voided. As of 2/18/20 It was mis-represented, at the time of sale, and is not applicable for persons with existing disabilities. Acceptance Now has been making the monthly payments on the account since February. In fair business practice, I can not make payments to a fraudulent account agreement. I last spoke with Chad on 3/11/20. There are items he is picking up for return,at which time a new contract would be drawn & signed by he & myself. Completely starting a new 90 day, no interest loan agreement. The Acceptance now staff Manager Shantay Dennis,& Alice are rude, argumentative, and talk over you instead of listening. Real attitude. Definitely NOT Managerial worthy. I discussed this with Chad. Therefore, I won't deal with them. 2 ticket #'s of escalation have been created with Acceptance Now CORPORATION HEADQUARTERS in Plano, TX ph# XXX-XXX-XXXX. 2/18/20 Ticket #XXXXXXX, and 4/28/20 Ticket#XXXXXXX. I want this removed from my credit reports until it is corrected by Chad. My credit was 687 before this. The erroneous amount is ruining my credit. This same Revdex.com report is being filed for your HQ.
Product_Or_Service: Furniture
Account_Number: Rhb0073

On April 15, 2020 I ordered a bedroom suite from rent a center. They delivered it on April 18, 2020. When they brought the dresser and mirror both where damaged beyond repair so the delivery guys to it back. I talked to both the store manager Abbas sales associates throughout this process waiting on them to replace my items. They finally bright it on May 2, 2020. I then spoke with sales associates and the manager and advised him that I wasn't paying full price for something that I didn't have and they chose to take it out of my account anyway. Marshal which is the managers name is very unprofessional and has yet to return any of my phone calls to rectify this situation.
Product_Or_Service: April 15, 2020
Account_Number: 07963664363

The couches I bought from Rent a center has bedbugs I pulled the couch apart and I found hundreds of bedbugs
On April 29, 2020 I purchased a couch for $431.02 from Rent-A-Center the couch was delivered to me through a Personal moving company that I paid to move the couches when my couches got here I sat on the couch and I immediately started to get bit . I saw a bed bug crawling across the couch so I killed it I think got up put the couch cushions out and I seen hundreds of bed bugs I pay with my cash app card ending in 4498

In October 2019 I purchased a bed frame from Bob's Discount Furniture and we did installment plans through acceptance now. We signed a contract that we would have the bed paid off in 6 months, it is now going on 8 months of them taking payments out of our account. We have tried multiple times to get ahold of them, we have called Bob's Discount Furniture as well and they told us they could not help us. We have waited on the phone for up to 3 hours at a time on hold and still not be able to talk to someone. We finally reached a customer service representative who couldn't directly answer our questions and eventually hung up on me when I was asking direct questions he should have knowledge of. I asked him to pull up my contract which he refused to do. He told me there would be another payment due May 29th, although on their website it says it is not due until June. They have absurdly long call wait times which make it impossible to file complaints and when you finally do get ahold of them they hang up before you can get any questions answered. I have never seen a business act so irresponsibly and have this poor of customer service.
Product_Or_Service: Bed frame
Account_Number: eymXXXXX

We have been paying for a Wahser and dryer for over 6 months with rent a center located 754 Tonawanda ST Buffalo NY XXXXX XXX XXX-XXXX We have also being paying insurance with each payment incase I lose my job the insurance was suppose to kick in.I was assured by the store manager and district manager that the store manager would complete the paper work I emailed on March 16th which due corona virus was let go as I am a bus nurse. Now Rent A center is calling me saying they want me to sign up for another insurance company and when we said why they could not give us a reason the district manager shawn said he would take care of the back bill but it has not been updated to reflect insurance payment. A rep called me and said the insurance ran out Could you please investigate this unethical behavior
Product_Or_Service: WAsher/Dryer
Account_Number: XXX XXXXXXX

I have had 2 previous accounts with Acceptance Now and have recently opened up my 3rd account. I made a purchase with Bob's Discount Furniture on the phone with the store manager who explained that I would have to get set up for auto-pay in order to complete my order. At this time I gave him my information to set up my auto-pay and he told me which day my account would be automatically debited from my account. Fast forward to the week of 4/20/2020, I began calling to verify that the payment would be removed from my account. I never could get a representative and the one's I did said they would call back and never did. Monday 4/27/2020, I spoke with a representative and I explained to her that I needed to verify with my bank that the money was not automatically drafted because I did not want to be charged if the money was drafted and she stated that she saw I had reached out to them several times and would not get charged late fees etc. She scheduled a time to call me back on Tuesday 4/28/2020, yet she never did. I am and have been calling them again all day to pay my bill and was told by a new rep that there are other fees put on the account because my bill is now late.
Product_Or_Service: Furniture
Account_Number: Account Number:

I got furniture with VCF was advised that all my payments would be reported monthly to all 3 credit bureaus that did not happen my account was closed.
I went into Value City Furniture in early November 2019 just browsing not looking to really buy anything. I worked with a really nice store associate who helped me from start to finish with my process. The only reason why I purchased a bedroom set was because I was advised by the store rep that this could help me increase my credit score by them reporting all of my monthly on time payments to all 3 credit bureaus. However that is not what happened. I made my first payment that day in the store in november I had a second payment 30 days later in december then december 28th I finally got my bed delivered. In January they finally reported my payment from november and december to all credit bureaus. Thats not helping me achieve my goal that we discussed if they are reported months behind. I called in march to get a pay off balance and they could not even find my account at corporate or the E Main Location where I got my furniture from. I was told by the e main location they would call me back when the manager arrives for the day and they find my account. They did call me back later that evening stating they were not able to locate my account because my first name was listed as my last name and first name as last name. I was originally calling to get my payoff amount and was quoted $1025 I said ok great I would like to split it into 2 payments today ill pay $525 and before my 120 days(30 days later) is up I will call back and pay the other $525 this was tiffany I spoke with. After I made the payment she said ok so your next payment will be $575 I responded how you just advised me that my pay off balance was $1050 I made a payment for $525 where are you getting $575. She replied to me im sorry sir its some kind of tax that they add when you pay it off. I replied if thats the case why did you quote me $525 for my next payment to pay off the balance. She stated because it is $525 sir but its this tax being added as well im not sure where it is coming from I apologize. I requested a supervisor. I spoke with a margaret or Maria it was the store manager who was very rude. The store manager implied she didnt know what the tax was for either but if my bed was to be destroyed in a fire water damae or something like that I would be covered and not have to pay for anything. I replied that dont make any sense of course im not going to owe anything because im paying it off now. She then replied how would you like to make the payment sir its just a fee we have to pay im sorry. I replied I understand but however when I spoke with tiffany and got my pay off balance she quoted me $1050 I made a payment of $525 that same day same call and now im being quoted $575 for my pay off balance. That does not make sense to me if I asked for my pay off balance why wouldnt she include the "tax" in the balance. The manager replied it dont add the tax until your making the final payment thats why she didnt include it. I was just frustrated so I said ok what ever and I called march 29th and made my payment for $577.99 including the fee to pay over the phone. So now my balance is $0 and my account is paid in full. Instead of Acceptance now updating my account to say paid in full they just closed my account making it look bad on my credit report as if I did not pay the balance. Now my credit score has dropped 54 points because of that. I would like for you guys to open my account back up report to the credit bureaus as paid in full not closed as if I did not adhere to my terms and conditions of the contract. my payments came out automatically on time every month until I called and paid my bal off.