Rent-A-Center

Tyneesha was very rude after I reported the roaches
Aa stove was delivered to me with a roach infestation. They said they would bomb n spray but refuse to handle it. It's been 5 weeks. Thry refuse to attend to the situation immediately

This company lies and lies some more.
I have an account through acceptance now for the
Purchase of a couch though Ashley Homestore in
Oxnard, ca. I have called multiple times about the
Cancellation of the RAC members benefits insurance
That is attached to my account. I have been told by
3 different people that this would be removed and it
Was not. I called again today and they said now that
They could not remove it. Then blamed their employees
For not knowing the "rules". This is a scam and it
Is smart to not get involved with this company or
Program.

R.A.C. in Raynham, MA. Conducts themselves in the most unprofessional way that I've ever seen. There employees swore at my wife, left threatening messages on our voicemail and were 13 days LATE upon there delivery date! Claiming that people keep quitting so your just going to have to deal with it being delivered late! The men who delivered the item to our house were Sketchy characters to say the least and had a glazed over eye's and had the smell of some type of Alcohol on there breath. There vulgar words and poor attitudes, not to mention there body language, left our family thinking that "These are not the type of people we should be doing business with. Last but not least, I find it disgusting that they were standing in my driveway Smoking and leaving there trash on my lawn. I just want corporate to be aware of the type of people you have working for you. I had my wife call back to have them pick up the item, and they were 2 weeks late picking it up! And as I rewatch the delivery on my security cameras it shocks our family and friends every time when we watch and listen to this two men! We will NEVER DO BUSINESS WITH YOUR COMPANY AGAIN! What a Horrible Experience from Start to Finish! The video and Audio of this experience would make Any Customer scared and disgusted to do business with Rent a Center of Raynham, MA.

I purchased funiture from Value City but was never informed I had 90 days to get it out.
I have paid for three pieces of furniture at least 3 times now I make payments of $250 of which one of the pieces was only $300...I check my balance and its still over 1500 dollars to pay the furniture off. I wanted to purchase the furniture not rent or lease it. This is predatory lending at its best.80% interest 20% principal.

renting a Ashley soffa and recliner salsa color. Your delivery driver tore it bringing it into the house, was told oh wqell get you a replacement, that was seven mths ago. yet every mth I make a payment and every month I am told as soon as the PO drops. . This is at the Hattiesburg Ms store

Online payment system does not work and company will not take payment by phone at the store or through customer service
My auto payment is getting declined online even though all information is entered correctly. I called the Hagerstown location to make a payment by phone. Alan told me he could not accept my payment by phone or give me the payoff amount that I would have to call Acceptance now corporate. I called Acceptance not customer service and spoke to ***. He asked me about 30 times if I entered the information correctly and yes I have reviewed it about 100 times. I ask if I can just make the payment by phone. *** told me no only the store can take payment by phone and that there is a $1.99 fee. I told *** I already called the store and Alan said he could not take my payment by phone, only customer care can. So at this point my account is becoming past due because the website will not accept my payment information and customer car, the escalations department at acceptance now, and the store in Hagerstown all refuse to accept my payment by phone. The store district manager Shirley is supposed to contact me.

So after an application process that was much more difficult than I anticipated I was sold a 'unboxed floor model' laptop at the same price as a new one. Not a huge big deal I didn't think but the laptop turned out to be unusable because the software hadn't been updated since 2015 and it was LADEN WITH VIRUSES AND MALWARE. It took 2 days just to clean up the system so that it was useable again. Not a very good experience. When I ordered the item it was advertised as NEW. If they didn't have a NEW one, they should have communicated that before I drove 40 MILES ROUND TRIP to pick up the item and also should have applied some sort of discount to the item since it is OBVIOUSLY USED.

I have had nothing but bad A experience with the location on *** W *** Rd.

Manager does not return phone calls, Owner Mr. does not return phone calls. It has been 7 months since first got my couch from them, I was supposed to get a new one within 6 weeks. Still do not have it!!

Total run around if I even get to talk to a person, they have no answers "Iwill call you back" and never do.

My order of a new couch finally comes in and it is only half of the couch (sectional and missing half of it). Three weeks later they come to bring the "right" couch and it is the wrong couch AGAIN, there was no hide a bed!

This location seems to pride itself on blaming someone else, no one takes responsibility and the CUSTOMER SERVICE SUCKS!

Call way before payment is do and threaten to take merchandise back which is against the law ening. Their clients
Nov 2018 and was made to make payment before merchandise was even delivered

Acceptance Now is making unauthorized payments and charging an amount different than the payoff. Customer Service is unable to answer questions.
I entered into an agreement on June 28, 2018. I was supposed to payoff within 90 days, but the payoff wasn't automatically deducted from my account. I called to find out why and I was told I was supposed to let them know otherwise they would continue monthly payments. I was told there was nothing I could do. I continued making payments as I was told that the payoff amount was decreasing. I was receiving monthly calls to process my payments as I no longer wanted automatic payments from the original account. Customer Service said that they would not automatically deduct it but continued to do so. I called July 13th 2019 to make a payment and inquire about my payoff amount. I was told that my payoff amount is 743.97 and I had until August 13th to pay that amount. Without my permission, 244.93 was debited from my account on August 13, 2019. I called and spoke to an assistant manager as to why my card was charged without my permission and she said it was an autopay. I explained to her that I did not authorize the charge as I called to make my payments, and she said I would need to talk the manager who wasn't there at the moment. I asked about the discrepancy in the pay off amount and was told that the girl I spoke with was new and didn't know what she was talking about. I have been lied to month after month and for them to just excuse lies and pass me around is unfair.

The company is reporting negatively to credit bureaus even after contract with company was terminated and furniture returned.
In December 2015, I leased furniture from Acceptance Now. Due to the quality of the items, I elected to return the items. Arrangements were made to pick up the items, the dates and times were repeatedly missed and rescheduled. Three months later, the company picked up the items. Meanwhile, the company were reporting negatively to credit bureaus. To date, Acceptance Now continues to report "late payments" to the bureaus.

Predatory lending practices charging 80% interest and applying only 20% towards principal.
I bought $2200 worth of furniture from Bobs In Stoughton and agreed to use Acceptance Now for financing. I understood that my payments would be extremely high, but the positive trade off was the fact that on time payments would be on my credit report.

I also understood that if I failed to pay the furniture off before 90 days, I would end up paying double. The part that was NOT clear is that 80% of the payment is pure finance charges and only 20% of the payment is applied toward the principal. With such a ridiculous imbalance its virtually impossible for anyone to pay it off within the 90 day period.

My payment was $350 per month so in effect only $70 out of the $350 was applied every month. What was also very immoral rule is that I was unable to pay more than the minimum. I have never heard of a policy that dictates that I have to may 2 full payments if I wanted to pay more than the minimum. For example if my payment was $350 I couldn't pay $400 I would have to pay a full $700. That's just outrageous!

These loans are designed for failure. They only show you the total cost of what you would pay if you fail to pay before the 90 days is up. What they need to do is clearly demonstrate the actual payment and CLEARLY spell out that only 20% of the ridiculously high payment will be applied toward the principal.

They need to teach their staff in St Louis how to communicate properly with people.Lisa at the telegraph store does nothing but talk to people like their garbage and she's better then them.everything she says just about is a threat.

Can't get replacement of couch cushions as promised since April unsatisfied after 30 years with you . On teal Road Lafayette Indiana.tells me will call back its been 2 wks now n still hasnt. Im not sure ill place order if nothing is done soon.4 months n still not done.

they are liars they sell junk and wont even let you go a week to pay them plus they call u on day its do to tell u to pay but they gfet in no hurry to come fix their junk or replace what they sell you broken even delivery takes a week

I was auto pay for 2 months then I missed a payment that's when all hell broke loose. they started calling my harassing me for payment in full or they was coming to collect the merchandise. I made a complaint with customer service which in turn got the district manager to call me.We worked out a monthly payment plan witch was better for me. I called to let them know I was going to be a week late for payment, they said they have the right to refuse payment. I was taken back the statement. I tried calling the district manager three times, he never called me back now the store wants to pick up merchandise. That store has bad customer service and communicating skills.

About a couple weeks ago I was looking into purchasing a sofa & loveseat. I spoke to a manager named Wendy at that location, she never told me how much I would be paying she just told a delivery date, when that day came a delivery guy called my phone saying we're going to be delivering your furniture until he noticed I didn't pay $116 but the manager never told me how much I was paying, when she got on the phone she wants to get rude with me saying oh well you said you were going to have the money & I told her yes but my bank closed my account & wanted to hold my money. She didn't want to hear that she wants to get disrespectful saying well we can't deliver the furniture without the payment you kept saying you were going to have the money in a rude way. Then a couple days later when I wanted to make the purchase they were telling me their going to refuse service to me & I'm telling them why because I called cooperate on the manager wendy & she got mad about that. Then I called another Rent A Center to see about purchasing the product with them but they never called me back because they said they needed to talk to the other store where the issue had started.

Husband rented from rentacenter mind you he has paid off a washer and dryer refrigerator livingroom bedroom suit. Well my husband was in a accident and was taking out of work for 2mths. Remind you he pays for the benefits plus insurance which covers him while hes outta work. Well rent a center didn't want to follow the contract tried numerous of times to come get the other things. He has 5 payments left on one item and 10 payments on the other. I feel like it's unfair for them not to honor their part of the contract. This is a horrible company to rent from

My daughter rented a washer/dryer from the Shawnee, KS location and gave my contact info simply for verification that she was employed prior to rental. Now, whenever they can't reach her, they call me! I have told Jonathan not to call me anymore, that my daughter is a 48 yr old adult and he should not be involving me in whatever issues they are having. He continues to call. Even though the number is now blocked, he can still reach my voicemail. I have had enough.
I would file a formal Revdex.com complaint, but since they already have a D rating, it apparently wouldn't do any good. Don't bother to send me your pat answer to reviews. Just tell him to stop calling me.

My daughter was renting something in the Texas location I called the store to tell the manager she had died while visiting me out of town they threatened theft charges how can you press charges on a dead person and they were still blowing her phone up after I informed them of that I recently got her phone disconnected so someone else may have the number but that is still her very disrespectful not only that she gave them her new address but mixed up the numbers however I did talk to the landlord an since my daughter wasn't there and didn't pay the rent they threw everything on the curb so the couches she had are no more someone needs to address that they still harass and call people's phone even if they are dead I couldn't eve morn they were blowing her phone up constantly