Rent-A-Center

I purchased a couch from Rooms To Go Outlet using 90 days same as cash through Acceptance Now. They concealed the fact that they would charge me double to price of the couch if it was not paid off in the 90 days. The couch was delivered when I was at work. It did not fit in my living room and was broken in several places. I called Rooms to Go and they told me that they would not accept the couch back and that I was stuck with it. Now, after paying the majority of the payments, Acceptance Now is trying to charge me twice the price of the couch.

Misleading sales practices and failure to disclose key financing terms and conditions;***Delivery of damaged products;***Excessive phone calls to customers and customer references as part of the collection process;***Disclosure of account information to references and other third parties during the collection process;***Intimidating behavior during the collection process, such as threatening criminal prosecution, yelling, using abusive language, etc.We were mislead and no one told us there was additional taxes they tacked on to product was told it was 1 price b4 90 days then paid for in full. Turns out that every washer they sent us was faulty after the first initial washer yet we had paid out over 1000.00 in cash to them they would not allow a refund and then when confronted the manager cursed out my wife Debra Kelton who is disabled senior citizen and called me a liar as well. The regional manager never fixed the issue but instead of disciplinary action to her manager at said store. Instead let them go on doing what they were doing 2 employees sen washer after rinse cycle finished and washer never went to spin cycle there for leaving my clothes to be ruined and soiled if I did not get to them in time yet the manager said we were making it up and refused to fix the issue. no one in Decatur will turn them in and they keep doing this to others while they rake in the money. The washer apparently had a recall and the manager said he was not returning anything he was selling them as is. They were new but faulty equipment as they had a recall and cause the manager did not want to lose sales he was not returning the line to have it repaired. The manager out front told my wife we were F#kn liars and they were pickinng up the washer and we will not be reimbursed what was paid out for 3 total faulty washers.
Product_Or_Service: Amana Top Load Washer
Order_Number: XXXXXXXXXX
Account_Number: XXXXXXXXXX

This is the second time I am making a letter on behalf of this organization I have been harassed repeatedly by Rent a Center because of merchandise I have not been able to get back from someone that has been refusing to tell me where the stuff has been located time and again that I tried so very hard to get back to return it and which I have contacted the police and sheriff on this matter as well and I will not stand for giving 3 days before to get back the merchandise to rent a center cause this company does not understand the person that has it obviously did Something im sure which idk what but I saw a pic as well in which she ruined the cd rom drive and sending nasty messages also pertaining to this and I have tried hard as I good to get this back and resolved quick as possible and I will not stand for constant harassment and if I get harassed or threated to get sued for something I cant get back ill hold the company accountable and go to every attorney office on unethical misconduct for all this so called misunderstanding that wont be accepted of this matter whatsoever

On 6/7/19 I rented a bedroom set. Started noticing a weird bug ever so often. I didnt know what it was but it smeared blood when killed. I thought it was a tick. Over the next few months, my wife started noticing a rash all over her legs and back. Went to doctor and they tested her to it being an allergic reaction but to what they weren't sure. Towards the end of November we removed the mattress cover and washed it. Then I started getting the same rash all over me. So on a wedsin late December I flipped the mattress up to fix a slat. And noticed hundreds of these bugs.On the 21st of January we had a pest company come out and declare the bedframe, which was used, infested atleast 6 months. I went into the store and filed the claim. They wouldnt even come out and take their furniture out of my house. Their insurance company denied any fault and the district manager stated he would not help me because I reached out to an attorney for guidance. So to this day the furniture is still upstairs and we had to move downstairs and we cant use the upstairs of our house.
Product_Or_Service: 5 pc king size bedroom set and king bed
Account_Number: XXXXXXXXXXX

Yesterday 2/27/20 I paid was given a payoff of $1200. I paid $1144.11 and was told there was a balance of $73.31 I questioned it but paid $73 to be done with them, which overpaid the account $17.42. Today 2/28/20 Rent a Center debited my card, without authorization, an additional $265 + $119. That is a total of $402.11 overcharged. I contacted the manager of the Lemoore store and was told there was nothing he could do about refunding the $402.11 I was overcharged I then contacted Rent A Center corporate office and was told to contact the store manager, and he would refund my card. I again called the store manager and was again told he would do nothing to resolve this problem. Corporate is supposed to call me back within 48 hours to let me know what else can be done
Product_Or_Service: Overcharged/overpaid

We were sold a TV that went out within 15 months of us purchasing.
Me and My wife have used RAC multiple times in the past. We are considered great customers, always paid our bill on time. We purchased a 55" TCL Roku TV late 2018 and finished paying it off early 2019. The TV suddenly went out on us (no picture, but sound still present) in January 2020. We contacted RAC and they were kind enough to send a technician out to see if it was a simple fix. He told us it appeared something burnt out on the CPU board and that it shouldn't have happened because it was only a year old. We contacted corporate office and were told that we had to contact TCL. TCL gave us the run around for almost a month now and still no resolution.We were offered to call back RAC if TCL was no help to see if we could get cheap repair almost 40 miles away, but honestly, I'm just exhausted with the whole situation. I am completely aware that Rent'A'Center over charges for products and has a ridiculous interest rate, but that's not the complaint. I just can't imagine overcharging for faulty products and not offering repair or reimbursement to once loyal customers to be good business practices. From here on out we will set aside $40/wk until we save enough to buy products for their appropriate prices and will never recommend RAC to anyone ever again.

I feel it appropriate to point out that we purchased from the Hesperica, Ca location, but that option was not available when selecting locations on the Revdex.com site.

Value City/Acceptance Now, Misrepresented and misleading customers about there Reference Agreement Guide Plan. Bought a mattress price $699.00 August, 31, 2019 They taken $151.57 each month out of my checking account. I went into the Value City, on Jan.25, 2020, to pay off the remaining balance of $40.00 to $50.00 I was told I was renting the mattress ? and since I did not pay for it in full I now owned $627.35 more. I have already paid 760.00. Problem, Store manager *** and sales person *** went into the system and printed out my Rental Agreement. Why, wasn't I told about this rental, and given this rental agreement '?? in August when I first made the purchase ? I had No ideal I was renting a mattress. I don't want my credit to be affected by this underhanded and unfair practice. Please help I'm not going to pay $1700.00 for a $800.00 mattress

I felt one payment behind and called the office of rent a center to ask to wait for me one week and they told me that it was ok.
After that week, I called again, because I was expecting a money that did not came, so I could pay the rest of my debt. I ask them to please wait until the following week that I would be able to make my regular payment.
Lovely, which is a Sale person, asked to wait until Manny the manager call me, so I can explain him. He never call me. In my record I have two phone number, according to him, he was calling the one of them and it wasnt mine phone number.
Around 7:30 pm, I received a phone call from the gate of my community announcing Rent a Center. I then called to their office and asked to talk with Manny, he then start to yell on me and I was trying to explain to him, that he was calling to a wrong phone number and I was trying to explain my reason and he yell on me back saying that I was contradicting him and he dindt matter about my reason, that eaither pay or he will get the furniture.
He was rude, he was insulting me and yelling and didnt let me talk, just because I was one payment late.
Product_Or_Service: Bedroom set
Account_Number: XXXXXXXXXXX

I called and got a pay off amount on my couch so I could pay it in full. I paid it off in full according to them at that time and now they are calling me saying I owe them $73.
Product_Or_Service: Couch and love seat

In November 2019 I was approved for an Ashley Furniture Store sofa and love seat in New Orleans, LA. Approved through Acceptance Now Credit Services inside Ashley Furniture Store. Every month my furniture bill payment changes and is NOT the SAME as the original contract agreement. My Balance Increases Each Month I make a payment. Ashley and Atondria are the women who accept my payments and issues me 3 different receipts - indicating Rent, Waiver, Suspense, Club, Tax, Tendered and Change ALL of which they can NOT explain with any clarity. Last month when I asked Ashley what is my Principal she did NOT know what that meant until I defined it for her. I also told her that they needed new computer software, because I have never seen or received 3 different conflicting, incorrect receipts like these. Feb. 15 when I went in to pay my bill, Ashley said that I owed $185.78 instead of $226, because I overpaid $26.15 called a Suspense ('). I gave her $200 cash and I received $1.32.change (from Atondria) instead of $14.22 change. I was not aware of the change amount until I got home and read my 3 receipts, because I did not want to get upset again at her office like during my last 2 payment visits. So when I called Ashley about Atondria not giving me $14.22 change, she said I owed $198 instead of $185.78. BUT $198 was NOT printed anywhere on the 3 receipts she gave me OR!! adding up to $198. These women are thieves and should be arrested. Stealing from us consumers.
Product_Or_Service: Furniture
Order_Number: XXXXXXXXXX
Account_Number: gmXXXXXX

Contract dispute
I bought beds from Overstock Mattress and it was financed by Acceptance Now. They set up contract with direct deposit from my bank to theirs.. The number of payments they setup ended and they claim I owe 3 more. They refuse to send me a copy of a signed contract by me stating what they say is true. They are threatening collections or repossession of beds that I bought not leased.

I was off work for a right wrist fracture. The contract states they are to work with people sick or hurt. Manager refused to do so.
On December 27th 2019 I took full workers comp due to a right wrist fracture that occurred at work while on the clock December 17th. during this time I was not being paid resulting in non payment of the LG Tv and PlayStation 4 system that I was renting. This company has a clause in the contract that is supposed to cover this type of incident. When the store manager was notified she got upset and refused any sort of deal forcing me to pay off the items in full.

company added waiver to my contract without me wanting it and is affecting my payout amount.
I made a purchase of a bedroom set at rooms to go in East colonial drive in Orlando FL using acceptance now program. I gave a 2000 down payment that should have been apply to my 90same as cash . The total cash price was 3352 plus tax. They company added this liability waiver to my contact that I did not want . Taking away from what I had paid toward my cash price. I should have a balance of 252 and they are telling me now I owe them Over 800.

Company has placed a debt on my credit for 3576.00 for merchandise I never received.
I am disputing the following account appearing on my file. I dispute this account and I am requesting that this account be removed from my files as they are inaccurately reporting, as I do not owe this money. On March 1,2017, I purchased a washer and dryer set from HHGREG in Kissimmee, Florida. I was advised to go ahead and take the washer and they will schedule delivery of the dryer once it arrives. Over a month passed and I contacted HHGREG and spoke with and employee who stated I don't think you will get your washer, as we are going out of business. The very next day I received a call from HHGREG stating just that we will get a dryer, but will not be getting a dryer to match the washer we purchased. At the time we went to HHGREG to purchase this matching washer and dryer. The contract that we signed stated that we are to receive a matching pair of washer and dryer. I requested that I be contacted to have the washer returned because as that is not what we ordered; we had signed a contract for a complete matching pair. No one ever called me to give me status until I called. I was told we would receive a call from Acceptance Now, who did the financing. The very next week I was contacted by Rooms to Go. I asked for return of the washer and full refund of my $170.00 that I paid upon purchase. I spoke with several managers and they kept saying someone would call me, I was even advised by the manager that I would have to make 3 payments before they can return any merchandise. I explained the contract that was signed was for washer and dryer pair. And I never received the dryer. So, I am being charged for something I do not have.
Every time we called; we were advised the manager would call us. No one continued to call so we called and asked for a district manager. We received a call from the district manager and he agreed he would provide us a refund and send someone to pick up the washer. Every week we received a call from an Angel and several different people saying they are waiting on the refund to pick up the washer. We waited a few months and kept hearing the same thing. We consistently contacted the district manager and he refused to take my call. I finally received a call saying they will bring my check and come pick up the washer. Each weak we were advised someone would call us and I provided a day for someone to come by. Each week we no one showed up on the scheduled day to come pick up the washer. The last we heard is that our account has gone into collections.

ACCEPTANCE NOW - Balance: $ 3,576.00

I was signed up for auto pay without my consent 4 weeks ago issue still hasn't been resolved, I'm still being auto billed, has caused me to get over drafted, called manager multiple times was told shed get back to me with a solution after the first and and 4 weeks later still hasn't

I bought a bed frame and sofa. The sofa was great but the bed frame is defective and the parts were replaced about 5 times. I told them I didn't want it because the parts are still defective and I fell and hurt my leg and ended up with a bruise. My bed has never been in use because the frame does not work due to having defective parts and they don't listen to me. I stop making payments because of the issue, I want to pay but not for the defective bed frame. I want to come to a FAIR agreement please assist store XXXXX account number rjQXXXXX Armando is the sales rep and is very aware of situation.Refused to take a payment on 2/5/20 for $100 LUSHALOCATION: 1200 W Pacific Coast Hwy Wilmington ca XXXXX
Product_Or_Service: 08/2/019
Account_Number: rjQXXXXX

I financed a bedroom set which is completely paid off at Value City in Monroeville, Pa. Within weeks of getting my furniture home, the bed broke. I contacted the store and was told my pieces to my bed would be in by the end of the week and I would receive a call saying I could come get them. I never received that call. I visited the store and spoke with associates who told me that it didn't appear my pieces had been ordered. I asked for my money back and was repeatedly told by Kelly the manger iin a very rude manner 'I am not taking this back'. A gentleman told me that if the pieces were there, he wouldn't know where to find them but his warehouse workers, who would be back the next day would. He told me he would call me the next morning when they were in to see if the pieces were there. I never received a call. I called and it turned out no pieces were ordered. Over the phone, I was told that the pieces were being ordered and would be delivered. After providing my delivery address I was told they were not able to be delivered because I lived too far. I agreed to come pick them up myself. At the end of the week, I went to the store and picked up what I thought were the pieces to my bed. A few days later I was home trying to rebuild my bed but it turned out the pieces I was given went to a totally different bed set. I called the store to notify them that I had someone else's pieces and was told 'We thought you had those'. They thought I had the wrong pieces but never reached out to me to check. It was then arranged that a man from a store closer to me would come and get the wrong pieces and bring my new pieces and put it together for me. A day later I was notified that he would only be coming to pick up the wrong pieces because the pieces to my bed weren't shipped in yet and he would be returning to my house Thursday or Friday with my pieces. He came Monday and got the wrong pieces. Thursday came I heard from no one. Friday came I heard from no one so I reached out to the man who was supposed to be bringing my new pieces and he told me that the manager of the Monroeville store was supposed to reach out to me and tell me that he would not be coming because the pieces to my bed were not in stock. I visited the store again. I told the entire story to an assistant manager and he told me he would call me the next day and try to find a resolution. He never called. I called the store again and was told that the manger would return my call within an hour because she was with a customer. I told them that they tell me this every time and I never receive a call. I still did not receive a call back. I called again a week later and was told the manager was away at dinner and she would call back when she returned. I still have not received a call and that was last week. I have never received a call about my issue at all. If I do not reach out to them or visit the store I believe nothing is being done about my issue. Now I am stuck with a brand new $2000 bedroom set in which the bed is broken and I have not been able to sleep in my bed in months.
Product_Or_Service: Bedroom set

At the time of purchasing the furniture, the agreement never been disclose to me, it was agreed and signed by the employee behind my back.
I went to this store to purchase the furniture on 06/29/19, the cost was $1,499.92 plus tax. The employee who work for acceptance now by the name Semica explains that 120 days same as cash I was like ok. I payed $400 down payment at the time and then every month $188 and I told her I'll pay the difference before the 120 days, she agreed and she side I can start the payment August and finish by November I was like great thanks for looking out for me, she give me single paper to read and signed which am going to attach it blow that was it. The rest of the agreement which is agreement number grhXXXXX I never get to see it or read it. She side she will do all the process for me and am good to go home. When the furniture delivered to me I decided to return some stuffs and they came to pick up on July 24, and they need to rewrite the contract all over again $260 needs be taken off. I went to store to sign the new contract and she side she hasn't gotten the paper work from the office yet and she also side I don't need to come she will take of it. I was just continue making my payment every month I missed October payment because my mom passed away I had travel back home when I got back I made my payment and ask her how much money left I want to paid off and she start calling this crazy amount that's when the conflict started I continued pay my monthly amount but now I had to stop because the merchandise prices has been paid. I sincerely ask Revdex.com to look into this problem I have with Acceptance Now, as far as I know I have no contract with them, they can't signed the agreement themselves and ask me to be responsible this not even legal

I rented a bedroom set from this company a month or so ago. The furniture while in my possession no damage and brand new. During the month of Nov my bedroom set was in a storage unit that I had to get due to losing a home, while moving my dresser the legs came off (that damage was done by me) I informed the company of the damage and told them that I would be to pick furniture up once I had a stable home and I would pay for the damages that occurred while I moved it. Yesterday 01/28/20 I made a payment of 88.88$ to be able to get my furniture back, upon delivery today 01/29/20 I noticed that more damages were done not only to my dresser but also to my headboard that I did not do, I called the store to explain to the manager that I was unhappy with how my things have returned and now have all these new damages that I did not do. I was told " there is nothing we can do about that things happen". Delivery time was between 2pm-4pm drivers didn't arrive until 5:30pm. First trip they forgot my mattress and box spring and had to leave then return to my home.The second trip they then forgot my slacks that hold my mattress and box spring up, I then drove to the store myself to retrieve my slacks that came with my bedroom set which were not the correct ones, and were missing pieces. I then again was told " there is nothing they can do." Customer service was poor and I don't like how my furniture has been damaged and I am being told that there is nothing that can be done.

We bought a couch, and now they are telling us we signed a contract for $7000, when we were only approved for $3000.
My husband and I used the Acceptance Now program through Rooms to Go. We were approved for $3000, and we got a couch for the $3000. We put $500 cash down and have made 8 payments of $195, and we are being told now that if we want to buy it out it will cost $2800. I don't understand how they can come to that math.The employees at acceptance now are telling us that we signed a contract for over $7000 which neither of us saw or were informed of. The employee who sold us the couch no longer works there, and I was told by "Scott" it wasn't their fault. He also was extremely rude stating that "that's how business works". We will gladly pay the $1000 ( the math I came to adding up down payment and bi monthly payments), but I do not understand how they can get away with not showing people contracts, and us be bound to it now.