Rent-A-Center

All Rent A Centers are not bad, but never do business with the one at 436 W. Jefferson St in Dallas, Tx because they become very rude when you complain about your purchase. Always keep your receipts because they will RIP you off, they will constantly tell you that your payoff balance is more than what your agreement says! They are very unprofessional with poor customer service! They are nice when they want your service but they are rude once you do business with them. Always look for reviews first before purchasing anything. As you can see their Revdex.com grade is an F.....Too many complaints never look good on a Company. Good Luck!

I had a delivery scheduled for 01/20/20 3:00pm EST. After not hearing anyone knock on my door to or contact me I decide to call around 5:30pm EST. I spoke with general manager Chris who stated he was advised by his drivers I had mail on my door, the delivery guy decided to open my mail (which is absolutely illegal) and read the letter addressed to me by my leasing office. The letter again which was addressed to me was a payment reminder in regards to my rent. The manager then stated due to his delivery guy illegally reading my statement and seeing there is some type of payment notice upon my door the delivery associated decided to not delivery my furniture even tho the payment was already made. I immediately informed Chris that what the deliverer did was completely illegal, the letter was not an eviction and not once did anyone contact me to advise of the situation. Chris stated he would need to speak with the property manager or have a picture of my mail emailed to him so he can read the letter him self and decide if he would like the men to deliver my furniture. Chris was not only rude but showed no remorse towards his delivery men illegally reading my mail. I immediately went to my leasing office and spoke with an associate who agreed RentACenter was completely wrong and stated rental verification could be completed. I contacted Chris who refused to speak with my leasing associated, requesting the property manager. The associated advised Chris the property manager was unavailable but she was completely qualified to complete the rental verification. Chris rudely declined and stated he would only We would speak with the property manager. Moments later the property manager contacted Chris back and stated she would be more than happy to assist and suggested Chris fax a verification form. Chris suddenly declined the offer and stated he would just refund my money and I could do business at a different store due to the series of events. I have still not received refund and am highly upset!!
Product_Or_Service: Queen bedroom set

I made a purchase totaling $ 1346.99. I wanted to use the 120 Day early purchase option after already paying $ 634.87 of the total and was informed that in addition to paying that I would have to pay another 383.28 totaling $1094.71 plus what has already been paid (634.87) for a total of $1729.58 .Which includes a 12 % fee plus some other unexplained charges. Now, it was never explained what the 12% was for or how it is calculated such as if it is applied to the total price or the balance at the early purchase option, In addition if I am using the early purchase option why are there excessive additional fees . I am willing and prepared to pay the balance of my purchase but I think that anything above that I should not be responsible for paying. Please assist and advise with this matter.Thank you
Product_Or_Service: 3 Dressers
Account_Number: MWFXXXXX

I applied online with Acceptance Now, which was referred to me by Bob's Discount Furniture. After I was approved for credit was was advised in an email to go to the store with my approval email to make my purchase. At the Acceptance Now desk in Bob's Discount Furniture I was advised that in fact I was not approved. No one could give me an answer as to why. I reached out to Acceptance Now and they advised me to contact the store as to why. However, Bob's Discount Furniiture advised me to reach out to Acceptance Now for the reason why I was not approved. It seems to me that this company along with Bob's Discount Furniture are not being fair to their customers. Maybe they just wanted me to come into the store and waste my time picking out furniture for an hour. The situation has not been resolved and I will not be making a purchase with this company, ever.
Product_Or_Service: Matress

The 1 employee,girl,is rude,no compasion,I got into a car accident,and I pay almost every week,and because of the accident I am not working,waiting for workers comp,so I can pay,the 1 girl always calls me she is very rude,they double there price on there furniture,so after I pay them off I don't want anything from them,I am sure they double the price,so people if you don't want to get rude phone calls,and double price,I advice you to Don't mess with Home choice on lake streetð??¡ð?? ð??¡ð?? ð??¡ð?? ð??¡ð?? ð??¡ð?? ð??¡ð?? they get No stars from me!

Acceptance Now location in Mccomb, MS has zero care about privacy laws.
Manager *** called my place of employment discussing my account and then came to my job trying to discuss my account around coworkers. When I told her to leave and if she kept repeatedly violating my privacy I would discuss harassment with my attorney. She then proceeded to tell me she would see my a*** in court and that I would see how psycho she really is. This was all in the parking lot of my employer in front of coworkers and customers.

I purchased a used sofa and loveseat from Rent-A-Center that was infested with bed bugs. My son and I were bitten, it took 5 days to for removal

I was sold a used sofa and love seat set from Rent-A-Center located at 1038 Oliver in Wichita, Ks. The furniture was grossly infested with bed bugs. My son-in-law was bitten several times over a three week span. On November 29th he had to visit Urgent Care when the bites started blistering and bursting!

Orkin came to inspect the furniture on November 30th and when shinning the flashlight on it, there were four bed bugs spotted immediately! Also on November 30th I called and spoke with Mike who is the manager of this location. Mike and I originally spoke about having the furniture removed later this same day. Mike was to arrange for an exterminator to come out to examine the furniture and my home as well.

When mentioning to Mike that my son-in-law had been bitten and we would be seeking compensation, Mike stated that "if I chose to go a "different route", that he is out of it and we would have to file a claim with their claims department. I was provided a phone number as well as a claim number! To our surprise Mike nerver sent anyone remove the furniture and has refused to speak to us since this day! Because of this I was under the impression that the claims department would have the infested furniture removed! I found out when speaking with the claims department that following Tuesday that furniture removal was outside of their scope of support. To say that we were appalled and in a state of pure panic is an understatement!

I had to contact the Corporate Office by sending a complaint on the Rent-A-Center website and this is how we got assistance for removal of the furniture. It took a total of five days before the bed bug infested furniture was removed. On the forth day I was also bitten several times on my right arm. I think this could be due the bed bugs spreading or possibly falling off the furniture while being removed.

Brent was the contact personnel at the Rent-A-Center Corporate Office. Brent was able to schedule an exterminator on December 4th to evaluate the furniture prior to removal! They too found "bed bug activity"! The District Manager was suppose to schedule an exterminator out to spay my home as well as my landlord's on December 4th. No exterminator has contacted us as of today December 15th.

Unknowingly to Rent-A-Center (due to refusal to communicate) I have had Orkin treat the homes. The total cost was 2311.65. Due to prior negligence is why I made the decision to treat the house. As I thought, once again the bare minimum was done to rectify our nightmare caused by Rent-A-Center. Nothing has been done to rid me of the parasites brought into my home. My walls in my basement are all wood paneling which bed bugs will migrate to, according to the exterminator.

I would like to know if there can be an investigation started? I would like Revdex.com to look into tthe: selling of the bed bug infested furniture without prior inspection, not having a sense of urgency about the removal of the furniture, the failure to attempt treating the home, the unwillingness to communicate and the unreasonable handling of the situation as a whole. I had to pay Orkin over 2,300 to treat my landlords home as well as my home. Currently we have no contact with any Rent-A-Center representative due to my choice to get an attorney!

I do understand to a reasonable extent, Rent-A-Centers decision to communicate with our attorney versus communing with me. What I absolutely do not understand is the complete lack of empathy and responsibility! These parasitic organisms have caused physical, emotional and mental scarring for my son-in-law and myself. I am displaced and uncomfortable in my home while awaiting a second treatment! Im literally living a nightmare.

If someone could please investigate this matter, it would be highly appreciated!

Thanks,
Rosemary

Christie *** from corporate was very rude while I was trying to make a payment.
Summer of 2018 My husband *** and I bought furniture from bobs furniture which was financed by acceptance now. When our furniture was delivered it was damaged so we had to get a replacement and was promised a credit to our account but never got it We made every payment up to the last 2. Our furniture was seperating at the seam and we called bobs furniture. I was told over 5 times that I didn't need to contact acceptance now because the furniture was from bobs. I told them I won't make another payment until its fixed. On december 12th Christie *** from corporate came to our house about the payments. I wasn't home at the time but my husband and his mother were. The account is in my husbands name so she talked to both of them. When I found out I called her and spoke to her. As I was explaining the situation she got very rude and threatened to hangup on me. I was asking questions and all she kept saying was I shouldn't even be talking to you either make the payment or im hanging up and we're taking you to court. I made The payment and as soon as I did she hung up on me and never gave me a confirmation number or anything. I called back asking for proof it was paid and closed and never received anything but rudeness and being talked to like I was stupid.

Rent A Center is the worst place to work with paying for furniture for 3 weeks now still dont have my furniture the date of delivery never came no phone to tell me the delivery wasent gonna be today. I called the store to speak with a manager first she was in a meeting called back 30 minutes later she was on the phone called the 3rd time she now wasent in. Called corporate they called the store magically the manager was in and got on the phone. Her excuse was they had an emergency at the store and they couldnt deliver the furniture today. I stayed home from work which is taking money out of mouth and I'm supposed to take another day off for a delivery no I dont think so. I am getting my money back these people are thieves, they have no customer service they suck do yourself a favor and never use these people it's all a big scam

They told me that my washer and dryer would be $80a month when I looked at my tax app it says I owe. 151.96 not the right amount
Product_Or_Service: Whirlpool washer and dryer com

In August I made a bed purchase at bob furniture using this program. The sales representative explained to me the my purchase with taxes will come up to $1,172.84 and I was charged $144.92 that same day I made the purchase instead of the $60 dollars they usually charged. I have been making payments of $184.96 every month since that was what was agreed upon with the understanding that by December 1st I will be done paying for the furniture. I asked her several times since I didn't want to go over December 1st and she stated and even gave me my last payment date which is december 5, 2019. I agreed and the furniture was delivered. I wanted to know my balance since it doesn't show on their website how much I still owe and unfortunately I couldn't get that information so I called the bob store I got the furniture from to find out how much I still owe. I was told I signed a 15 months contract which wasnt what I signed up for and that at the end of december I will still owe the company money meaning I have to keep paying $184.96 for additional 11 month. I asked to speak to the manager because that was not what was explained to me during the time I was signing the papers. The manager however said the same thing and I explained to him that I never signed a 15 months contract and what I signed up for was to finish paying by December 5. He told me I may have not understood their contract and I told him I never signed up for that contract because there was no way I will signed up to pay over 3 times for a bed and if that was explained to me I couldn't have made the purchase. After the conversation I was now more confused than ever as I have planned to be done paying by December 5th since am going on maternity leave and will not be getting paid like I used to. I am afraid that if I am not able to keep up payments they might send me to collections and better yet send the police to my house which I do not want at this point. I have been paying 12 dollars each month for their insurance protection also.
Product_Or_Service: Bob o pedic sky firm queen mattress
Order_Number: XXXXXXXX
Account_Number: FBXXXXXX

They scam you with excessive interest rates and added fees not on contract.
I bought furniture last year for 900.00. Because I didn't pay it off in 90 day time frame I've paid 174.00 a month for 12 months, add it up. I called to ensure that my last payment would be 1/1/20, was told that had to pay four more payments or buyout the contract for over 400.00.
I misplaced the contract, but has asked for a copy.

My name is *** I'm writing regarding an issue I have with rentacenter in staten island Ny. I purchased a refrigerator on Jan 15,2019, when they delivered it to me I started seeing roaches appear in my house I've never had any issues with bugs. So I called an exterminator several times to resolve'this issue, upon his visits he told me my house had no issues with an infestation he believed it had to do with my refrigerator. This problem has been going on for months now I couldn't seem to figure it'out until last week he advised me to open the back of my refrigerator when I did I saw where the infestation is. The refrigerator was black and filled with roach shedding,dead roaches and live ones. Upon my discovery I immediately contacted rentacenter to resolve this issue. The manager was either never around or busy I called every single day and was getting a run around. Finally I spoke with a manager named Peter who basically told me he is not refunding any money or exchanging the refrigerator. He was extremely adamant that I was sold a brand new refrigerator when it fact it was used. I'm desperately trying to resolve this issue. I want this refrigerator out of my house, I have children and we have to live with this disgusting problem everyday. If you could please get back to me at your earliest convenience my telephone number is XXX-XXX-XXXX or via email ***@gmail.com or mail ***X. Thank you so much I greatly appreciate it
Product_Or_Service: 22. C ft French door refrigerator
Order_Number: XXXXXXXXXXXXX
Account_Number: XXXXXXXXXXX

I would like to settle ownership of my furniture by December 31, 2019. I have requested this on numerous occasions but to no avail.
I was given a settle price of roughly $600+ dollars verbally over the phone. However, I have since lost my job and need more time. I am also a cancer patient in remission, so my health takes precedent. I have attempted to reach out to Acceptance Now at Bob's Furniture in Rockville, MD but they will not work with me. I simply need more time to clear this matter up. They continue to threaten to take the furniture and will not extend the settlement offer. Sadly, I have paid Acceptance Now thousands of dollars due to my inability to work FT due to continued health issues. My interaction with collections has been less than ideal.

Purchased furniture through Bob's finance through a second hand financing center within Bob's, AcceptanceNow. We were approached by a gentleman by the name of Carlo to help us fill out our paperwork. After said and done, we were only disclosed by a fee of 12% on top of our purchase price as a convenience fee for using the company and a fee for protection of the furniture. We were told our payments will be 211 on our furniture. After making several payments I noticed our balance was not tying out to the balance we had on paper. I contacted the business and spoke to a resourceful woman and she stated the actual breakdown of our payments. We were told by the woman extra fees were being deducted from our payments that our salesman never disclosed to us nor did he tell us that only 166.68 will be posted to our actual balance. Every time I went into the store to approach someone in regards to my account, I got the rudest people. People with attitude. Even the manager was useless and had an attitude when trying to inform me of things that were not disclosed at the time of purchase. She said there was nothing she could do for me and had an attitude.

I am pretty happy with Rent-A-Center. Maybe my experience is different, but no matter where I've lived, or what kind of record I had previously, they've always been helpful in getting me what I needed without bias and it was always my fault if I fell behind or missed a payment, however, they were always willing to work with me to avoid losing the investment. The only reason I docked a star is the phone harassment of family and friends. I don't see why they should be driven crazy if I missed a date.

First off it started 10/25/19 they knew we were getting married that weekend so we were out of town called us and our ex roommate who got a bed in her name for us as a gift hounding us about payment Tanesha adviced them we were out of town for our wedding we come back home there is call on our wedding day hounding then we talked to Corp and dealt with we also have had a death in family mother in law due to have heart surgery our home has black mold looking for new house cause we are all sick from it to problems with our school so they are the less of our worry right now this all came up after we said we would pay to Corp on Friday 11/1 well even before 11/1 my daughter who is told don't answer door for noone was here by her self said they showed up on Halloween to our house so then we weren't home again they call Saturday 11/2/19 so we got home about 730pm our phone rings at 8pm from a cell phone number I didn't know well it was rent a center at 8pm there closed and it was a gentleman asking about payment at this point I am mad he was adviced what was going on and told I will try to pay Monday but no promises we have alot going on right now he threatens me with ur making this harder on you if we don't get the money by Monday we will come get our stuff you were told what is going on stop harrassing us we have gotten behind before and paid it all off why hound us we have 5 children who are in bed at 8pm every night we have again called Corp about them harrassing us and adviced them to all that is going on as well they are all very rude poor customer service and I have a bad back were I have to use a cane I have DDD AND CANT GET OUT OF BED SOME DAYS SO I NEED OUR BED

AcceptanceNow agrees to automatically take out payment and the last payment they miss and charge you 500 fee with no notice. Hidden policies.
AcceptanceNow charges you 12 percent upfront with no ability to pay early and save on interest. Moreover, they do not disclose that the last automatic payment will not be deducted and a 500 fee will be charged after one day after the due date. No notice, invoice, letter, email or call is made to communicate that the last payment will not be deducted. Employees including management are rude, they state that it is not their responsibility to explain their policy and procedures! I called in two occasions to get clarification of payments amounts and dates, once July 15th and the other September, 7th. Both times the representative listed all payments will be deducted of the amount of 166.53 for 07/15,08/15, 9/15, 10/15 and a remainder balance of 631.78 10/28. Manager stated as well that they do not keep recordings of calls and that her employees do disclose 100 percent of the time. She also stated that she does not screen Spanish calls, I was speaking English and that is discrimination. AcceptanceNow has no quality customer service assurance, no tracking and hidden disclosures. I bought this furniture June 30th, 2019 and didn't even get the right furniture after 3 months! and now Im being charged outrageous fees! This is not how you treat customer or do business.

I purchased furniture at Nebraska furniture mart on 9/27/18 and used acceptance now to finance the furniture .I begin making monthly payments in October at the beginning of the month. Some of my payments I paid a little more than what was required . Somehow when looking over my paper work I noticed things like club fees ,suspense fees, process fees, waiver fees etc.I also noticed I was charged for a benefits plus for $12.99 and liability waiver fee of $20.40 when it clearly states on my contract customer declined extra insurance. I then go into Nebraska furniture mart to the acceptance now counter and ask for a printout of my total payment history . I am told we are not able to print it and was handed a paper with the payment I just made. Every time I ask what the payoff is it makes no sense to me because it goes up and down depends on when you ask. How do you purchase furniture for less than 2,900 and end up paying almost 6,000 for it. I was told that my payments were for 20 months on 10/24/19 If I wanted to go to rent a center then I would have went there. They are scamming people out of hard earned money with all of the fees and misc charges . I will never again use this company they are SCAMMERS RIPPING PEOPLE off they should be ashamed of themselves. First and last time using them.REPEAT NEVER AGAIN!!! By the way when you ask the people at the counter anything they are unable to tell you much about your account.
Product_Or_Service: Living room set and mattress

Here we go again! First you poison my dog and now when I contact you regarding my purchased furniture NOT being wireless charge capable (the workers here about 15 minutes ago) CLAIM that it was a limited promotion and they no longer have that in stock.. once I begin asking well why are you here then? I have a night stand'! The guy says well you're behind 1 payment I replied I'm well aware!! I told RAC that I will not be making any payments until the merchandise I have agreed to pay for is settled. Immediately following he calls someone and is speaking Spanish in my bedroom when j say this isn't professional I'm going to contact someone he says 'this is my language idc!? I had to call my father to make these men leave my home this is completely unacceptable. For one you guys should NEVER have two men show up to ME AND MY DAUGHTERS HOME that's completely unsafe and unprofessional. With my initial complaint I REQUESTED NOT TO HAVE TO DEAL WITH THE SAME STORE clearly because I felt they would target me due to being upset at the error they made in poisoning my dog and clearly I was correct! These men and their disgusting attitudes disrespecting my home and making myself and child feel uncomfortable only until I get a man here to make them leave'! I should have called the police now that I think of it and I will be contacting all parties necessary.I mentioned the furniture being wrong in my initial complaint MONTHS ago and the fact that this is still not resolved is ridiculous without even mentioning all the BS they just pulled!
Product_Or_Service: Lodanna king
Order_Number: 0
Account_Number: XXXXXXXXXXX