RentCollect Global

Complaint: [redacted]I am rejecting this response because: I did sign a move in inspection however I did not sign a move out report nor did I do a move out inspection so I have no idea what they put in there report. Yes I broke my lease and I never said I would not pay the 900 they are skin it is the carpets that they are lying aboutSincerely,[redacted]

July 30, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form...

(DAF). We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

May 22, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We...

are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

Complaint: [redacted]I am rejecting this response because: I am not signing any of your forms.Sincerely,[redacted]

Re: Complaint of [redacted]Case Number: [redacted]Thank you for the opportunity to respond to this complaint. IQ Data International, Inc. (“IQ Data”)...

iscommitted to treating every consumer with the dignity and respect to which they are entitled and iscommitted to its compliance efforts and ethical debt collection practices. IQ Data employees are fullytrained in the requirements of the Fair Debt Collection Practices Act (FDCPA) and state and federal lawsgoverning our industry. All employees are trained by one, or all, of its two Trainer Specialists and/or itsCertified Instructor and by one of its two Credit and Collection Compliance Officers.  As a requisite ofemployment at IQ Data the employee is required to become certified through the ACA as a ProfessionalCollection Specialists. Another requirement of employment is the taking of the Collector’s Pledge wherebyIQ Data staff commits to professional and ethical treatment of all consumers.Additionally, IQ Data is the only property management collection agency that has received the designationof a Professional Practices Management System accredited agency. This is an elite designation awarded toonly approximately one percent of all collection agencies functioning in the United States.If I understand [redacted] complaint correctly, he has indicated he requested validation of this accountin February of 2017 and never received any documents.Our Agency received [redacted] account in February of 2017 from our client, [redacted]., toassist with the collection of final move out charges associated with the consumer vacating the unit.Upon receipt of this complaint, I have reviewed the account, our records reflect [redacted] did filea letter of dispute requesting documents to validate the charges. Our Agency mailed [redacted]validation documents however, he may not have received the response due to a change of addressthat was not notated in our files. I have included a copy of those documents with our response foryour review.I appreciate [redacted] bringing this to our attention and apologize as our agency did not followour procedures and policies regarding dispute response. Taking this into consideration ouragency is cancelling this account from our files, this by no means absolves the consumer of thedebt but it does remove our office from any collection activity on the account. Additionally, ouragency will submit a request for deletion to the Consumer Reporting Agencies. Please allow 7 to10 days for the Consumer Reporting Agencies to update their records.If [redacted] has any questions I encourage him to contact our office toll-free at 1-888-248-2509.Sincerely,Holly H[redacted]Compliance ManagerI.Q. Data International Inc.This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:There shouldn't be an authorization needed to disclose details of this invalid account. I never gave authorization for the alleged account, however this illegitimate account has been reported to the credit bureaus and damaging my credit profile. I wish to avoid further damages. I have attached the signed DAF form for Revdex.com.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: They have not resolved or even responded to the complaint or reason why they never validated the debt.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because I have not received the form to sign so my case can be discussed. Please send me the form so that I may sign it. Sincerely,[redacted]

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,[redacted]Assistant Compliance Manager

February 29, 2016
Revdex.com
Case#:[redacted]
RE: [redacted]
 
Dear Revdex.com,
 
Please accept this as I.Q. Data’s response to the above-mentioned compliant.
 
Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure...

Authorization Form (DAF) that is provided by the Revdex.com upon receipt of the complaint. We are prohibited by Federal law to disclose to third parties regarding any alleged account.
 
Please do not hesitate to contact me for further information.
 
Sincerely,
 
Karen D[redacted]
Compliance Manager

Complaint: [redacted]I am rejecting this response because: this business continues to lie about its practices. This companies reply fails to address any of the questions, concerns, and complaints I've raised regarding their business practices dealing with the account they have listed with my name. [redacted] lied when they promised to remove the account and breached their contract/ agreement. [redacted] debt collection company lied when they promised to remove the derogatory account. They have failed to acknowledge, deny, or response to any of my complaints.

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by...

Federal law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.com:
I have attached a signed DAF as per the business' request. Sincerely, [redacted]

Attached "Paid in Full" letter that has been sent to [redacted] three time previously.Thank you.
 
[redacted]SUPPORTING DOCUMENTS REDACTED BY Revdex.com[redacted]

Revdex.comCase#: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law to disclose to...

third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.

Revdex.com:Can I still submit my form?
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal...

law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Regarding complaint for [redacted]Case# [redacted]Dear Ms. [redacted],Thank you for giving us another opportunity to respond to Ms. [redacted]’s complaint.  Please accept this as I.Q. Data International’s response to her second rebuttal of our response.If I understand Ms. [redacted]’s second rebuttal, she has rejected our response claiming that she did not have any animals in the apartment.  She also states that she had a two month living arrangement with the [redacted].Upon receipt of her second rebuttal, our office reached out to our client, [redacted], and inquired about the pet stains and photographs.  We were informed that kitty litter had been found throughout the apartment and that it had been ground into the carpet.  Though our client does not have any photographs, the carpet cleaning estimate and Move Out Inspection form have been provided and were submitted in out last response.  The Inspection form states the carpet was replaced December 26, 2013 and new at move in.  There are no notations regarding any wear and tear or damage to the carpet by Ms. [redacted] upon signing the document.  At move out, there are notations stating the carpeting needed replaced as it had permanent pet and urine stains.  The carpet cleaning estimate also shows notations regarding permanent stains on the carpet, “Misc. stains in carpet have Stained carpet Permanently.  Very matted with severe soil abrasion in Traffic areas.  With Too Much URINE. **REPLACE CARPET**”Ms. [redacted] states that she had a two month living arrangement with the [redacted].  According to the documents provided to us by our client, she signed her lease January 11, 2014, with an agreement for one year however, submitted her intent to move out on or before April 30, 2014, showing a little more than 4 months of residency.  Attached you will find a copy of the Intent to Move for your review.    At this point, I believe we have done all we can to answer Ms. [redacted]’s dispute.  Her account remains marked as “Disputed” and “Do Not Call,” as I believe that to be her wish, in accordance with the Fair Credit Reporting Act.  While this account is disputed, our office does believe the account to be validated and will remain in our office until resolved.  In addition, if Ms. [redacted] has any documentation that specifically refutes any of the charges on this account, she may forward it to our office for reconsideration.  Sincerely,Holly H[redacted]Assistant Compliance ManagerIQ Data International, Inc.