RentCollect Global

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

July 28, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

August 17, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager

Complaint: [redacted] I am rejecting this response because: The proposed collection amount is not validI have attached the required signed DAF form.I have also e-mailed the Revdex.com the form from the renters insurance stating that I was covered fully the entirety of my lease Sincerely, [redacted] ***

Revdex.com Case#: [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliant Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged account A blank DAF is attached Please do not hesitate to contact me for further information Sincerely, Holly H [redacted] Tell us why here

Complaint: [redacted] I am rejecting this response because: The business stated they could not comment on my account because they have not received a DAF fileI have singed and completed the file and have included it in this e-mail Please send them the form so we can continue to move forward and resolve this Sincerely, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Complaint: [redacted] I am rejecting this response because I NEVER receive the DAF formPlease send me that form so I can fill it out or indicate where the form can be located.Sincerely, [redacted]

Re: Complaint of [redacted] Case Number: [redacted] Thank you for the opportunity to respond to this complaintIQ Data International, Inc(“IQ Data”) iscommitted to treating every consumer with the dignity and respect to which they are entitled and iscommitted to its compliance efforts and ethical debt collection practicesIQ Data employees are fullytrained in the requirements of the Fair Debt Collection Practices Act (FDCPA) and state and federal lawsgoverning our industryAll employees are trained by one, or all, of its two Trainer Specialists and/or itsCertified Instructor and by one of its two Credit and Collection Compliance Officers As a requisite ofemployment at IQ Data the employee is required to become certified through the ACA as a ProfessionalCollection SpecialistsAnother requirement of employment is the taking of the Collector’s Pledge wherebyIQ Data staff commits to professional and ethical treatment of all consumers.Additionally, IQ Data is the only property management collection agency that has received the designationof a Professional Practices Management System accredited agencyThis is an elite designation awarded toonly approximately one percent of all collection agencies functioning in the United States.If I understand [redacted] complaint correctly, he has indicated he requested validation of this accountin February of and never received any documents.Our Agency received [redacted] account in February of from our client, [redacted] ***., toassist with the collection of final move out charges associated with the consumer vacating the unit.Upon receipt of this complaint, I have reviewed the account, our records reflect [redacted] did filea letter of dispute requesting documents to validate the chargesOur Agency mailed [redacted] validation documents however, he may not have received the response due to a change of addressthat was not notated in our filesI have included a copy of those documents with our response foryour review.I appreciate [redacted] bringing this to our attention and apologize as our agency did not followour procedures and policies regarding dispute responseTaking this into consideration ouragency is cancelling this account from our files, this by no means absolves the consumer of thedebt but it does remove our office from any collection activity on the accountAdditionally, ouragency will submit a request for deletion to the Consumer Reporting AgenciesPlease allow todays for the Consumer Reporting Agencies to update their records.If [redacted] has any questions I encourage him to contact our office toll-free at 1-888-248-2509.Sincerely,Holly H [redacted] Compliance ManagerI.QData International Inc.This communication is from a debt collector

Complaint: [redacted] I am rejecting this response because: There shouldn't be an authorization needed to disclose details of this invalid accountI never gave authorization for the alleged account, however this illegitimate account has been reported to the credit bureaus and damaging my credit profileI wish to avoid further damages [redacted]

Complaint: [redacted] I am rejecting this response because:There shouldn't be an authorization needed to disclose details of this invalid accountI never gave authorization for the alleged account, however this illegitimate account has been reported to the credit bureaus and damaging my credit profileI wish to avoid further damagesI have attached the signed DAF form for Revdex.com Sincerely, [redacted] ***

There is no one owed monies here.Global Rent .com has access to public small records and now they say I owe them,I do not.I have court records that state that Oxford Square Aptswas not awarded a monetary judgement against me.The manager of the apt.liked me,and understood I left a job that was commission only and although had worked full time for two months I was paid nothing.I was then hospitized with a brain bleed and a month later was diagnosed with Ovarian cancerIQ Data Management has been shut down by the Federal Government for doing just this sort of unlawful collections before and they simply returned with a new business name.I am poor and yrs.old with no husband or family and I am trying to live on $per month.Leave me and every other person who owes you nothing alone or I will contact the same government office that shut you down the last time.kon

Revdex.comCase#: [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided by the Revdex.com upon receipt of the complaintWe areprohibited by Federal law to disclose to third parties regarding any allegedaccountA blank DAF is attachedPlease do not hesitate to contact me for furtherinformation Sincerely,Holly H [redacted] Assistant Compliance Manager

January 26, Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.QData’s response to the above-mentioned compliantUnfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)We are prohibited by Federal law to disclose to third parties regarding any alleged accountA blank DAF is attachedPlease do not hesitate to contact me for further informationSincerely, Holly H [redacted] Compliance Manager Tell us why here

Revdex.comCase#: [redacted] RE: [redacted] ***Dear Revdex.com,Please accept this as I.QData’s response to theabove-mentioned compliant Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF)We are prohibited by Federal law to disclose to third parties regarding any allegedaccount A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H [redacted] Assistant Compliance Manager

Please accept IQ Data International's attached response Thank you Holly H [redacted] Regarding complaint for [redacted] Case# [redacted] Dear Ms [redacted] , Thank you for giving us the opportunity to respond to Ms [redacted] ’s complaint Upon receipt of this complaint, our office has reviewed the accountPlease accept this as I.QData International’s response to the complaint If I understand Ms [redacted] ’s compliant, she is questioning why she was never contacted by the rental company and why her account had been sent to collections when it was less than days old She also is disputing the account as she had paid the property directly While I am not employed at the [redacted] I cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client to send vacating residents a statement of deposit within days of vacating the unit, to the last known or forwarding address provided by the resident Our office received Ms [redacted] ’s account from our Client February 19, 2016, at this time the account was in a “Pre-Collect” status The “Pre-Collect” status is a courtesy period for consumers to ensure they are aware of an unpaid balance Our Client utilized this process to request a delay in collection activity to give the consumer ample time to make arrangements for payment of the outstanding balance Ms [redacted] disputed the charges with our Collection Specialist and emailed a copy of her personal check that was submitted as payment to the property, the [redacted] ***Our office reached out to the property to validate the payment and did not get a response It is our responsibility to answer disputes in a timely fashion, that being said, I apologize for the delay in our response to her dispute and validation of payment We have opted to accept Ms [redacted] ’s proof of payment as valid and have noted her account as “Assigned in Error.” I appreciate Ms [redacted] ’s frustration that she was unaware this account had been submitted to a collection agency, her account was “Paid in Full” prior to being submitted to our Agency Furthermore, her account has been updated to the Consumer Reporting Agencies to be deleted from her credit report We ask for patience as the process to update with the Consumer Reporting Agencies can take to business days Sincerely, Holly H [redacted] Assistant Compliance Manager IQ Data International, Inc

Regarding complaint for [redacted] ***Case# [redacted] Dear Ms [redacted] ,Thank you for giving us another opportunity to respond to Ms***’s complaint Please accept this as I.QData International’s response to her second rebuttal of our response.If I understand Ms***’s second rebuttal, she has rejected our response claiming that she did not have any animals in the apartment She also states that she had a two month living arrangement with the [redacted] .Upon receipt of her second rebuttal, our office reached out to our client, [redacted] , and inquired about the pet stains and photographs We were informed that kitty litter had been found throughout the apartment and that it had been ground into the carpet Though our client does not have any photographs, the carpet cleaning estimate and Move Out Inspection form have been provided and were submitted in out last response The Inspection form states the carpet was replaced December 26, and new at move in There are no notations regarding any wear and tear or damage to the carpet by Ms [redacted] upon signing the document At move out, there are notations stating the carpeting needed replaced as it had permanent pet and urine stains The carpet cleaning estimate also shows notations regarding permanent stains on the carpet, “Miscstains in carpet have Stained carpet Permanently Very matted with severe soil abrasion in Traffic areas With Too Much URINE**REPLACE CARPET**”Ms [redacted] states that she had a two month living arrangement with the [redacted] According to the documents provided to us by our client, she signed her lease January 11, 2014, with an agreement for one year however, submitted her intent to move out on or before April 30, 2014, showing a little more than months of residency Attached you will find a copy of the Intent to Move for your review At this point, I believe we have done all we can to answer Ms***’s dispute Her account remains marked as “Disputed” and “Do Not Call,” as I believe that to be her wish, in accordance with the Fair Credit Reporting Act While this account is disputed, our office does believe the account to be validated and will remain in our office until resolved In addition, if Ms [redacted] has any documentation that specifically refutes any of the charges on this account, she may forward it to our office for reconsideration Sincerely,Holly H [redacted] Assistant Compliance ManagerIQ Data International, Inc

Complaint: [redacted] I am rejecting this response because: I did sign a move in inspection however I did not sign a move out report nor did I do a move out inspection so I have no idea what they put in there reportYes I broke my lease and I never said I would not pay the they are skin it is the carpets that they are lying aboutSincerely, [redacted] ***

Please accept IQ Data International's attached responseIf you need additional information please contact our office directlyThank you.Holly H [redacted] Thank you for giving us the opportunity to respond to Ms [redacted] disputePlease accept this as I.QData International’s responseIf I understand Ms [redacted] complaint correctly, she has indicated that she does not owe the charges submitted by our client, Atherton Green, as she had been informed by our client there was no balance dueAdditionally, she states the collector responded to her in an unprofessional manner citing the Professional Collection Specialist as saying “Oh we don’t care, you have to pay us now.” Upon receipt of this complaint a complete review was conducted of Ms [redacted] accountOur client, Atherton Green submitted the account to our office in May of this year to assist in the collection of final move-out charges totaling $for final utilities owed by Ms [redacted] Our office reached out to our client for validation of the accountI am not an employee at the Atherton Green., and cannot attest to correspondence or conversations prior to the account being referred to our office for collectionOur client did in-fact tell us that account was resolved and the consumer did not have a balance dueThe allegation Ms [redacted] has made against our Professional Collection Specialist stating he said, “Oh we don’t care, you have to pay us now,” is serious, and is not part of our culture or policiesIn review of this account and the conversation she had with our office, I was unable to find these comments or identify any actions that were improper, a violation of the FDCPA, FCRA, the Collectors Pledge, or I.QData’s Policies, Procedures or Work Instructions related to collection practicesI appreciate Ms [redacted] frustration in resolving the issueA letter stating the account was assigned in error was mailed to Ms [redacted] on June 5th , the account had not been reported to the Consumer Reporting Agencies and will not reflect on her credit reportIf you have any questions or need further information, please do not hesitate to contact meSincerely Holly H [redacted] Assistant Compliance Manager IQ Data International, IncThis communication is from a debt collector

Complaint: [redacted] I am rejecting this response because: When a complaint was filed with the Comsumer Protection Bureau no such signed information was neededThey attached a copy of my signed bond and cashier's checkWhy should this be any different? Sincerely, [redacted]