RentCollect Global

Dear Revdex.com, Thank you for giving us the opportunity to respond to Mr. [redacted]’s second rejection toour initial response. Please accept this as I.Q. Data International’s response to thecomplaint.If I understand correctly, Mr. [redacted] is again requesting our Agency to remove thisaccount from his credit report.As stated in our previous response dated April 12, 2017, our Agency has no record of Mr.[redacted]’s account ever being reported to Experian, Equifax or Transunion, (the threeconsumer reporting agencies our Agency reports to). An inquiry was processed with theabove noted Consumer Reporting Agencies to determine if our Agency is reporting anaccount for Mr. [redacted] and the results came back showing no account is reporting. Theredacted inquiries were attached to our April 12th response for your review.I hope this resolves Mr. [redacted]’s issues however, if he still believes the account to bereporting on his credit report for IQ Data International, I encourage him to forward anydocuments showing otherwise to our office for review.SincerelyHolly H[redacted]Assistant Compliance ManagerIQ Data International, Inc.Thank you.Holly H[redacted]

Regarding complaint for [redacted]Case# [redacted]Dear Ms. [redacted],Thank you for giving us another opportunity to respond to Ms. [redacted]’s complaint.  Please accept this as I.Q. Data International’s response to her second rebuttal of our response.If I understand Ms. [redacted]’s second rebuttal, she has rejected our response claiming that she did not have any animals in the apartment.  She also states that she had a two month living arrangement with the [redacted].Upon receipt of her second rebuttal, our office reached out to our client, [redacted], and inquired about the pet stains and photographs.  We were informed that kitty litter had been found throughout the apartment and that it had been ground into the carpet.  Though our client does not have any photographs, the carpet cleaning estimate and Move Out Inspection form have been provided and were submitted in out last response.  The Inspection form states the carpet was replaced December 26, 2013 and new at move in.  There are no notations regarding any wear and tear or damage to the carpet by Ms. [redacted] upon signing the document.  At move out, there are notations stating the carpeting needed replaced as it had permanent pet and urine stains.  The carpet cleaning estimate also shows notations regarding permanent stains on the carpet, “Misc. stains in carpet have Stained carpet Permanently.  Very matted with severe soil abrasion in Traffic areas.  With Too Much URINE. **REPLACE CARPET**”Ms. [redacted] states that she had a two month living arrangement with the [redacted].  According to the documents provided to us by our client, she signed her lease January 11, 2014, with an agreement for one year however, submitted her intent to move out on or before April 30, 2014, showing a little more than 4 months of residency.  Attached you will find a copy of the Intent to Move for your review.    At this point, I believe we have done all we can to answer Ms. [redacted]’s dispute.  Her account remains marked as “Disputed” and “Do Not Call,” as I believe that to be her wish, in accordance with the Fair Credit Reporting Act.  While this account is disputed, our office does believe the account to be validated and will remain in our office until resolved.  In addition, if Ms. [redacted] has any documentation that specifically refutes any of the charges on this account, she may forward it to our office for reconsideration.  Sincerely,Holly H[redacted]Assistant Compliance ManagerIQ Data International, Inc.

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com, Please accept this as I.Q. Data’s response to theabove-mentioned compliant.  Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided...

by the Revdex.com upon receipt of the complaint. We areprohibited by Federal law to disclose to third parties regarding any allegedaccount. A blank DAF is attached. Please do not hesitate to contact me for furtherinformation.  Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law to...

disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Complaint: [redacted]I am rejecting this response because I NEVER receive the DAF form. Please send me that form so I can fill it out or indicate where the form can be located.Sincerely,[redacted]

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Please accept [redacted] attached response with supporting documents.
Thank you for giving us the opportunity to respond to [redacted] complaint. Please accept this as [redacted]s, response.If I understand [redacted] complaint correctly, she has stated that her daughter[redacted] is a minor and the account is listed on her daughter’s credit report as well as her own.Our Agency received this account from our Client, [redacted], in November of 2015. The information that electronically imported into our system had [redacted] listed as an occupant and did not include a date of birth to identify her as a minor. Upon receipt of this compliant, our office has contacted our Client and have received documents that confirm [redacted] was a minor.Our office strives to be a leader in compliance and consumer relations, I apologize that [redacted] daughter was named as a responsible party to the lease for the [redacted] and appreciate her bringing this to our attention.[redacted] can be assured that we have taken immediate action and removed [redacted] from the account. Furthermore, we have sent [redacted] a letteracknowledging the account was assigned in error and would be deleted from her credit report. Additionally, we have confirmed with the Consumer Reporting Agencies, Equifax, Experian and Transunion, that she is no longer reporting an account for [redacted] You will find a copy of our inquiries attached for your review.Upon receipt of this complaint [redacted] account was marked as “Disputed” in accordance with the Fair Credit Reporting Act and while it is disputed our office does believe the account to be validated and will remain in our office until resolved. In addition [redacted] account is also marked as “Do Not Contact” as I believed this to be her wish. If she has questions or would like to discuss her account in further detail I encourage her to contact our office directly.Please do not hesitate to contact me if you need any further information.

Please accept IQ Data International's attached response. If you need additional information please contact our office directly. Thank you.Holly H[redacted]Thank you for giving us the opportunity to respond to Ms. [redacted] dispute. Please accept this as I.Q. Data International’s response. If I understand Ms. [redacted] complaint correctly, she has indicated that she does not owe the charges submitted by our client, Atherton Green, as she had been informed by our client there was no balance due. Additionally, she states the collector responded to her in an unprofessional manner citing the Professional Collection Specialist as saying “Oh we don’t care, you have to pay us now.” Upon receipt of this complaint a complete review was conducted of Ms. [redacted] account. Our client, Atherton Green submitted the account to our office in May of this year to assist in the collection of final move-out charges totaling $120.07 for final utilities owed by Ms. [redacted]. Our office reached out to our client for validation of the account. I am not an employee at the Atherton Green., and cannot attest to correspondence or conversations prior to the account being referred to our office for collection. Our client did in-fact tell us that account was resolved and the consumer did not have a balance due. The allegation Ms. [redacted] has made against our Professional Collection Specialist stating he said, “Oh we don’t care, you have to pay us now,” is serious, and is not part of our culture or policies. In review of this account and the conversation she had with our office, I was unable to find these comments or identify any actions that were improper, a violation of the FDCPA, FCRA, the Collectors Pledge, or I.Q. Data’s Policies, Procedures or Work Instructions related to collection practices. I appreciate Ms. [redacted] frustration in resolving the issue. A letter stating the account was assigned in error was mailed to Ms. [redacted] on June 5th , the account had not been reported to the Consumer Reporting Agencies and will not reflect on her credit report. If you have any questions or need further information, please do not hesitate to contact me. Sincerely Holly H[redacted] Assistant Compliance Manager IQ Data International, Inc. This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because:They are stalling in an effort to explain their crooked business practices. 
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], but it does not address my complaint. I had initially agreed to pay the debt, first on a verbal agreement with the apartment complex and also with IQ Data on their collection. My complaint is in regards to the harassment I faced for not agreeing to pay more than I could afford. After yelling at me and using profanities in an attempt to collect the amount they wanted, I told them that due to their business practices they wouldn't see a cent from me unless they mailed me written verification of the amount owed and an agreement to accept payment of $75 per month. They refused that. They then made notes that they had actually agreed to it and had set me up to start payments shortly after, though they never agreed to it when on the call with me and never sent written verification to inform me of said payment plan being set up. So yes, I see the debt letter they attached. But that is not relevant to the fact that they broke the law by harassing me in an attempt to collect a debt and refusing to submit written verification of the debt upon request. So again, I ask that this be removed from my credit report and that the debt in general be removed as well. I see on their Revdex.com page that this is not the first complaint of this kind against them. Perhaps the FTC should be notified instead of Revdex.com? Patiently,[redacted]

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by...

Federal law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.com:I have filled out the DAF form, giving permission for my account with IQ Data. Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: 
In the documents that were attached from RentCollect Global dba IQ Data International, there is inaccurate information in which they stated that I contact them in regards to this account being disputed due to identity theft. Also they stated that notices were mailed to the address they had on file which is false. Notices were not sent via certified mail which is provided as under provisions of consumer rights with FCRA and FDCPA. From the evidence in RentCollect Global dba IQ Data International rebuttal of this dispute, they have listed documents that prove that items were returned to their offices. As you can see from the letter they provided as to dispute my complaint, there information is not correct. Also in reviewing the lease that they provided in the same document, the signature on the lease and on my current and my expired DL do not match. That is raising a huge red flag as to the validity of the response and unethical business practices on behalf of RentCollect Global dba IQ Data International. I did seek an attorney to represent me in this matter and ask them to file civil suit against RentDebt Global dba IQ Data International. Even by the documents they submitted as proof to validate their claim, information is inaccurate and not representative of what they claim. I am entitled under FDCPA and FCRA to seek damages if facts are misrepresented or not accurate. Items reported to the credit bureau are neither accurate or complete in nature. I have forward the of proof that RentDebt Global dba IQ Data International has sent via this complaint to my attorney via email and certified fax with confirmation. The next step is to submit this as evidence to of their response in my petition to file suit. RentDebt Global dba IQ Data International was also informed of my forwarding address.
• Please provide breakdown of fees including any collection costs, attorneys fees, etc.
• Provide an original copy of my signature with the original creditors to release my information to you. Provide original copy of agreement/contract that entitles you to collect on alleged debts with original creditors (in their entirety). Provide an original copy of contract/agreement that is signed/dated that states that I agreed to release any information to you as a third party.
• Cease any credit bureau reporting until the debt has been validated by me and my attorneys. Remove any item that has been placed on consumer credit file with credit bureaus until item is validated by myself and my attorneys. Cease any collection efforts in accordance to FDCPA and the FCRA. In pursuant to FDCPA and FCRA laws, the consumer is entitled up to 30 days to validate any and all debts once request has been made. 
This also allows for any and all items to be removed until investigation to validate is complete. Any action to hinder or stop consumer from investigating the validity of a debt is considered unlawful and illegal. Please send this information to my address listed with CFPB and accept this letter, sent via CFPB complaint portal as my formal debt validation request, which I am allowed under the FDCPA. Please note that withholding the information you received from any original creditors in an attempt to be FDCPA compliant can be a violation of the FDCPA because you will be deceiving me after my written request. I request full documentation of what you received from the original creditors in connection with this alleged debts. Additionally, any reporting of these debts to the credit bureaus prior to allowing me to validate it is a violation of the Fair Credit Reporting Act, which can allow me to seek damages from a collection agency. We will await your reply with above requested proof and tracking number that items have been sent for review within 5 days. Upon receiving it, we will correspond back by certified mail within 30 days (which is allowable by law).  I have also attached several items in as proof that IQ Data International dba RentCollect Global sent in regards to a dual complaint filed with the Consumer Finance Protection Bureau.  Two of the items attached shows proof that items were not sent to my current address and permanent mailing address.  It shows that items were Returned to Sender.  I am not sure where the they got the addresses that they sent the information.  Also there is another issue as the validity of my signature on the contract which they enclosed.  The signature does not match the signature that is on my license at the time that contract was allegedly signed nor the signature on my current license which are the same.  Many things in regards to information they provided to CFPB is questionable and further proves my complaint that initiated with Revdex.com.  My desired resolution still remains unchanged.  Also there is a letter that was attached in response to a supposed eOscar dispute which I never filed with IQ Data International dba RentCollect Global is a letter from IQ Data International representative that states that I do not owe the debt that they are reporting.  I have lived at the same address for almost 14 years come February 27, 2017. 
Sincerely,[redacted]

January 26, 2018   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com,  Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization...

Form (DAF). We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager   Tell us why here...

Complaint: [redacted]
I am rejecting this response because: I have already given consent once I filed bankruptcy which is public knowledge. They need to remove the information from my credit report by law.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com
PO BOX 1000
DuPont, WA 98327
 
Regarding complaint for [redacted]
Case# [redacted]
 
Dear Ms. [redacted],
Thank you for giving us the opportunity to respond to Mr. [redacted] complaint.
Upon receipt of this complaint, our office has reviewed the account. Please accept this as I.Q. Data International’s response to the complaint.
If I understand Mr. [redacted] complaint, he is disputing the charges on his account based on the verbiage in the lease.  He also states that our Agency did not respond to his initial formal written dispute of the charges.
First, I would like to address Mr. [redacted] statement that our Agency did not response to his initial formal written dispute of the charges.  Mr. Hill contacted our office June 30, 2015 and verbally informed our Collection Specialist the account was disputed and that he had retained an attorney.  On July 7th our Agency received Mr. [redacted] formal written dispute of the validity of the balance and requested validation be mailed to his attorney.  Our records reflect proof of the debt was mailed to Mr. [redacted] attorney July 7, 2015, as instructed in his formal written dispute.  Additional documents were later mailed to Mr. [redacted] attorney at his request in August of 2015. 
During the dispute process with Mr. [redacted] attorney, it came to light he was disputing the charges based on the verbiage of the lease.  Again our Agency reached out to our Client and asked about the lease, and the balance was validated.  
Upon receipt of this complaint, our office again reached out to our Client, Runaway Bay I Apartments, to discuss the lease and the charges submitted to our office for collections however, we never received a response. 
I appreciate Mr. [redacted] frustrations regarding the charges on his account, he has agreed he owed the debt and was willing to pay if there was an adjustment to the charges, based on the verbiage of the lease.  It is our responsibility to respond to a consumer’s disputes in a timely fashion, because our Client did not respond to our calls and requests to resolve the issue, our Agency has decided to cease collection efforts and has updated the account status as “Assigned in Error.”  That’s not to say the debt is not owed however, our office will not proceed with collection activity.  The updated information has been submitted to the Consumer Reporting Agencies, please allow 5-7 business days for processing.
Mr. Hill and his attorney will be receiving an “AIE” letter in the mail, furthermore you will find the same letter attached. 
If you have any other questions please let me know.
Sincerely,
Holly H[redacted]
Assistant Compliance Manager
IQ Data International, Inc.
 
This communication is from a debt collector.

Complaint: [redacted]
I am rejecting this response because: I am in North Carolina! Not Alaska,Oregon or Western Washington!!!! So what now????kon I am
Sincerely,
[redacted]

July 6, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)....

We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We are prohibited by...

Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Assistant Compliance Manager