RentCollect Global

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Completed Authorization

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response tothe above-mentioned compliant. Unfortunately, we are unable to respond to thiscomplaint because the consumer has not signed and returnedthe Disclosure Authorization Form (DAF) that is...

provided by the Revdex.com uponreceipt of the complaint. We are prohibited by Federal law to disclose to thirdparties regarding any alleged account. A blank DAF is attached.Please do not hesitate to contact me for further information. Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]
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Please send this document via e-sign or a FREE service. The document sent to me requires a PAYMENT for subscribers.

Good morning, Please accept IQ Data International's attached response with supporting documentation. If you need additional information please contact me directly. Thank you.Holly H[redacted]

July 7, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)....

We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

May 1, 2015Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com, Please accept this as I.Q. Data’s response to theabove-mentioned compliant.  Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided...

by the Revdex.com upon receipt of the complaint. We areprohibited by Federal law to disclose to third parties regarding any allegedaccount.  Please do not hesitate to contact me for furtherinformation.  Sincerely, [redacted]Compliance Assistant

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal...

law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law to...

disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Please accept IQ Data International's attached response.
 
Thank you.
Holly H[redacted]
Regarding complaint for [redacted]
Case# [redacted]
Dear Ms. [redacted],
Thank you for giving us the opportunity to respond to Ms. [redacted]’s complaint.
Upon receipt of this complaint, our office has...

reviewed the account. Please accept this as I.Q. Data International’s response to the complaint.
If I understand Ms. [redacted]’s compliant, she is questioning why she was never contacted by the rental company and why her account had been sent to collections when it was less than 30 days old.  She also is disputing the account as she had paid the property directly.
While I am not employed at the [redacted] I cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client to send vacating residents a statement of deposit within 14 days of vacating the unit, to the last known or forwarding address provided by the resident. 
Our office received Ms. [redacted]’s account from our Client February 19, 2016, at this time the account was in a “Pre-Collect” status.  The “Pre-Collect” status is a courtesy period for consumers to ensure they are aware of an unpaid balance.  Our Client utilized this process to request a delay in collection activity to give the consumer ample time to make arrangements for payment of the outstanding balance. 
Ms. [redacted] disputed the charges with our Collection Specialist and emailed a copy of her personal check that was submitted as payment to the property, the [redacted]. Our office reached out to the property to validate the payment and did not get a response.
It is our responsibility to answer disputes in a timely fashion, that being said, I apologize for the delay in our response to her dispute and validation of payment.  We have opted to accept Ms. [redacted]’s proof of payment as valid and have noted her account as “Assigned in Error.”
I appreciate Ms. [redacted]’s frustration that she was unaware this account had been submitted to a collection agency, her account was “Paid in Full” prior to being submitted to our Agency.  Furthermore, her account has been updated to the Consumer Reporting Agencies to be deleted from her credit report.  We ask for patience as the process to update with the Consumer Reporting Agencies can take 5 to 7 business days. 
Sincerely,
Holly H[redacted]
Assistant Compliance Manager
IQ Data International, Inc.

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by...

Federal law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com, Please accept this as I.Q. Data’s response totheabove-mentioned compliant.  Unfortunately, we are unable to respond to thiscomplaintbecause the consumer has not signed and returnedthe Disclosure AuthorizationForm (DAF) that is provided by...

the Revdex.com uponreceipt of the complaint. We areprohibited by Federal law to disclose to thirdparties regarding any allegedaccount.  Please do not hesitate to contact me for furtherinformation.  Sincerely, Holly H[redacted]Compliance Assistant

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

July 14, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We...

are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

[redacted]DOCUMENT ATTACHED[redacted]
September 7, 2016Revdex.comPO BOX 1000DuPont, WA 98327Regarding complaint for [redacted]Case# [redacted]Dear [redacted],Thank you for giving us the opportunity to respond to [redacted] complaint. Upon receipt of this complaint, our office has reviewed the account. Please accept this as [redacted]s response. If I understand [redacted] compliant correctly, he has disputed the charges for the [redacted] and has not received the requested validation of debt and is still being contacted by our Agency in attempts to collect the amount due.
While I am not employed at the [redacted], I cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client to send vacating residents a statement of deposit within 14 days of vacating the unit, to the last known or forwarding address provided by the resident.  Our office received [redacted] account from our Client January 19, 2016.  The property had gone through an ownership change during the time [redacted] vacated and the account was submitted to our Agency and the documentation for validation had not been transmitted through our electronic process. [redacted] phoned our office and requested validation of the debt January 26, 2016 and was informed our Agency would contact our Client for documents, the account was marked as “disputed” in accordance with the Fair Credit Reporting Act, and a request was submitted for documents.     
[redacted] followed up on the status of his request in March however, our Agency still had not been able to reach our Client.  Our Agency continued with collection activity and spoke with the consumer in August, when he informed the Collection Specialist that he was not going to pay without proof of the debt.  A review of the conversation the collector had with this consumer reflected the collector would greatly benefit from coaching as her attitude was in direct conflict with our culture and the collectors pledge and has since been addressed internally. This office owes an apology and our appreciation to [redacted] in bringing the matter to our attention.It is our responsibility to answer disputes in a timely fashion, that being said, I apologize for the delay in our response to his dispute and validation of the debt. Though we have received the validation from our Client, we have decided to cease collection efforts and have updated the account status as “Assigned in Error.”  That’s not to say the debt is not owed however, our office will not proceed with collection activity.  The updated information has been submitted to the Consumer Reporting Agencies and confirmation that [redacted] is not reporting an account for [redacted] International has been attached. If you need any further information please contact me directly.

Revdex.com[redacted]#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal...

law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal...

law to disclose to third parties regarding any allegedaccount.A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manage

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com, Please accept this as I.Q. Data’s response to theabove-mentioned compliant.  Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is provided by the Revdex.com upon receipt of the complaint. We areprohibited by Federal law to disclose to third parties regarding any allegedaccount.  Please do not hesitate to contact me for furtherinformation.  Sincerely, Holly H[redacted]Compliance Assistant

Regarding complaint for [redacted]
Case# [redacted]
 
Dear Ms. [redacted],
Thank you for giving us the opportunity to respond to Ms. [redacted]’ complaint.
Upon receipt of this complaint, our office has reviewed the account. Please accept this as I.Q. Data International’s response to the complaint.
 
If I understand Ms. [redacted]’ complaint correctly, she feels that she does not owe on this account and it should be removed from her credit report based on her interactions with our office.  In her complaint Ms. [redacted] refers to telephone conversations she had with our Agency several years ago where she feels the Collection Specialists mistreated her and were unwilling to meet her terms of a payment arrangement and processed payments without her approval.
 
In response to the telephone conversations Ms. [redacted] refers to, our records reflect conversations in February of 2012, in which the consumer admitted to the account and requested a payment arrangement.  This arrangement consisted of an agreement to pay $166.00 down payable that day and subsequent payments of $166.00 per month using her prepaid debit card.  That arrangement was cancelled the following month when the payment could not be processed.  Our Agency reached out to the consumer, who supplied us with a new card for payment.  The following month that payment failed to process again and upon reaching the consumer she informed our collection specialist that there were not enough funds on the card due to fees that she was unaware of preventing the payment from processing.  On May 15, 2012 the consumer was informed that the payment arrangement had been broken and was advised if payments were made up we could continue to work with the arrangement unfortunately, no resolution was made on that particular call.  May 17, 2012 a new payment arrangement was agreed upon and payments of $75.00 per month, were secured on a prepaid debit card, the payment arrangement was again
verified by the Collector’s manager.  Some of those subsequent
payments again were unable to be processed and we were
unsuccessful in our attempts to reach the consumer.
 
Ms. [redacted] submitted electronic disputes with the Consumer Reporting Agencies, in January of 2017, stating the information on the account was inaccurate but was not specific as to what information was inaccurate to warrant an investigation of the account.  Prior to this complaint, our last communication with Ms. [redacted] was January 20, 2017, in which she phoned our office requesting a deletion based on the treatment she had previously received in 2012.  Unfortunately, there was no resolution to resolve the balance on this call.   We have no record of Ms. [redacted] requesting validation of the debt however, we have attached a copy of the accounting of the balance for your review.
 
Consumers often contact us with a unilateral decision regarding repayment of debts and we are often faced with the unenviable task of explaining to them that, while anything sent to our office will be applied, that payment arrangements or settlements were not part of the original agreement and that we are under no obligation to accept terms of anything less than the full balance of the defaulted debt.  In this case, payment arrangements were accepted from Ms. [redacted] and she has paid approximately 50% of the original balance of $992.74, but that has not cleared the account. 
 
I apologize if Ms. [redacted]’ interactions were less than she expected.  If she has any documents to refute the charges I encourage her to submit them to our office for review.  Additionally, if she would like to discuss her account in further detail she may contact our collection manager, Dane H[redacted] at 888-248-2509 ext., [redacted]     
 
Please contact me if any further information is needed.
 
 
 
 
Sincerely,
 
 
Holly H[redacted]
Assistant Compliance Manager
IQ Data International, Inc.
 
 
This communication is from a debt collector attempting to collect a debt and any information obtained will be used for that purpose.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]