RentCollect Global

I [redacted] do not live in any of the states listed on DAF blank form.
Complaint: [redacted]
I am rejecting this response because:I [redacted] do not live in any of the states listed on DAF blank form. 
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
Although the debt collection's letter sounds valid, I assure you not only did I not receive any written contact, but according to the collection agency there was no mocking and no rudeness in their phone calls, I disagree. It seems as though they are trained to behave a certain way while on a phone call with a client and I find it unacceptable. I also find the letter posted on Revdex.com.com extremely condescending.  Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have submitted my DAF agreement. Please move forward in resolving this matter.Sincerely,[redacted]

Please accept IQ Data International's attached response with supporting documents.
 
Dear Ms. [redacted],
Thank you for giving us the opportunity to respond to Ms. [redacted]’s complaint.
Upon receipt of this complaint, our office has reviewed the account. Please accept this as I.Q. Data International’s response to the complaint.
If I understand Ms. [redacted]’s compliant, it does not appear to be directly against IQ Data International however, she has expressed her concerns regarding the property, Resort At The Lakes, had not provided her with a bill or detailed explanation of the charges. While I am not employed at the Resort at the Lakes and cannot speak to what transpired prior to the account being referred to our office, it is standard operating procedure for our client, Resort at the Lakes, to send vacating residents a statement of deposit within 14 days of vacating the unit, to the last known or forwarding address provided by the resident. 
Our records reflect we mailed an initial notice to Ms. [redacted] on October 5, 2015.  To date, that notice has not been returned to us and is deemed to be received. 
Our office processed an electronic dispute submitted by Ms. [redacted] through e-Oscar on January 19, 2016 regarding her same issues with our client, Resort at the Lakes, that she did not receive her statement of deposit.  We reached out to our client who validated the balance of the account as correct.
Upon receipt of this complaint, I again reached out to our client and received documentation regarding the balance due.  The documents included a Statement of Deposit dated September 4, 2015 addressed to the Ms. [redacted] and the co-consumer for the account.  I have attached a copy of the statement of deposit that validates the account for her review. In addition, our Agency mailed those documents directly to the consumer at the address provided in this complaint on February 18, 2016.    I appreciate Ms. [redacted]’s frustration that she was unaware this account had been submitted to a collection agency.  Ms. [redacted]’s account has been marked as “Disputed” in accordance with the Fair Credit Reporting Act as well as “Do Not Call” as I believe that to be her wish.  While this account is disputed, our office does believe the account to be validated and will remain in our office until resolved.  If after Ms. [redacted] has had the opportunity to review the account and wishes to dispute the charges she is encouraged to contact our office directly in hopes we can work out an amicable solution for both her and our client.  In addition, if she has any documentation that refutes any of the charges on this account, she may forward it to our office for consideration and reinvestigation.  Sincerely,Holly H[redacted]Assistant Compliance Manager

Complaint: [redacted]I am rejecting this response because:I have attached the form you requested that I filled out. 
Sincerely,[redacted]

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law to...

disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

We appreciate the the opportunity to respond to your dispute. If I understand your dispute correctly it is you disagree with the move out charges assessed by my client Atlantic Plumbing Apartments. In addition, you did not receive an emailed acknowledgement that our office received your dispute. I reviewed our records please accept the as our response. Due to privacy concerns it is not a part of our process to send consumers an electronic or email communication. In addition our office does not send acknowledgements to a consumer their dispute has been received. Our office will however provide information as required regarding the outcome of the dispute once the investigation is finalized. Our office is in receipt of additional separate complaints filed by your and your co tenant through the Revdex.com and the CFBC. While the previous complaints reflected no specific issue you were disputing we did contact our client who in turn validated the account balance they assigned as correct. Based on the email trail you provided in this complaint and a copy of which our office received via your email to our Operation Manager it is your contention that 60 days' notice was not required to provide to the apartment complex and they should not be able to charge you for failing to provide that 60 day notice. Our investigation concluded that my client does not agree with your assessment. They assed that charge based on Page 4 Section 25 paragraph A of your lease. In addition, the e-mail trial you provided us, explained their position and why. You referenced in the email trial you reviewed your lease I attached another copy of the lease to this response for your review. I appreciate your frustration in that you don not agree with my client and as stated in previous responses we marked your account as disputed and it will continue to remain in dispute until resolved. If you have any questions or wish to discuss the account further please do not hesitate to contact my office. I am, very truly , yours, Karen D[redacted]Senior Compliance Manager IQ Data International, inc   If you need further information, please contact me directly. Thank youHolly H[redacted]

Revdex.com Case#: [redacted] RE: [redacted] Dear Revdex.com,   Please accept this as I.Q. Data’s response to the above-mentioned compliant.  Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We are...

prohibited by Federal law to disclose to third parties regarding any alleged account.  A blank DAF is attached.   Please do not hesitate to contact me for further information.    Sincerely, Holly H[redacted] Tell us why here...

Complaint: [redacted]I am rejecting this response because:You did not respond to my complaint, you just sent me copies of invoices. Please review my original complaint. Sincerely,[redacted]

[redacted]Please see attached[redacted]
SUPPORTING DOCUMENTATION REDACTED BY Revdex.com STAFF

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I have never been contacted about this matter for IQ Data Int. for any follow up of sort. If they need me to sign a waiver or release form then I have no problem in doing so. I am not sure why a waiver needs to be signed for me to recieve a proof of payment that I should have already recieved.

June 5, 2017   Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF)....

We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal law...

to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

July 9, 2015Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com, Please accept this as I.Q. Data’s response to theabove-mentioned compliant.  Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF) that is...

provided by the Revdex.com upon receipt of the complaint. We areprohibited by Federal law to disclose to third parties regarding any allegedaccount.  Please do not hesitate to contact me for furtherinformation.  Sincerely, Jasmine K[redacted]Compliance Assistant

Revdex.com:
I have resolved the issue with the business.
Sincerely,
[redacted]

Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant. Unfortunately, we are unable to respond to this complaint because the consumer has not signed and returned the Disclosure Authorization Form (DAF). We are prohibited...

by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Assistant Compliance Manager

Complaint: [redacted]
I am rejecting this response because:
II paid half of the pet fee I paying for black mold that I reported  i dodnt have a checking account I used money orders I would never erite a check for  $1000 and let it bounce I was process of moving my stuff out I paid $1500 before to try to save it I was short $200
Sincerely,
[redacted]

July 03, 2017 Revdex.com Case# [redacted] RE: [redacted] Dear Revdex.com, Please accept this as I.Q. Data’s response to the above-mentioned compliant.Unfortunately, we are unable to respond to this complaint as the consumer did not provide enough information for us to locate his account.  Please...

resubmit with the name of the property or an account number so that we may proceed.  Additionally, we will need the consumer to sign and return the Disclosure Authorization Form (DAF). We are prohibited by Federal law to disclose to third parties regarding any alleged account. A blank DAF is attached. Please do not hesitate to contact me for further information. Sincerely, Holly H[redacted] Compliance Manager

Revdex.comCase#: [redacted]RE: [redacted]Dear Revdex.com,Please accept this as I.Q. Data’s response to theabove-mentioned compliant.
Unfortunately, we are unable to respond to this complaintbecause the consumer has not signed and returned the Disclosure AuthorizationForm (DAF). We are prohibited by Federal...

law to disclose to third parties regarding any allegedaccount.
A blank DAF is attached.Please do not hesitate to contact me for furtherinformation.Sincerely,Holly H[redacted]Assistant Compliance Manager

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]