ResponseLink, LLC

RE Complaint ID [redacted] Dear Sir/Madam, My apologies for any inconvenienceOur records indicate that the card on file was refunded on 11/20/You are more than welcome to contact me at ###-###-#### or at [redacted] @responselink.com with any further questionsThank you! Lydia P [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: when I receive the refund it will then be resolved and I will notify the Revdex.com Regards, [redacted] ***

RE Complaint ID [redacted] Dear Sir/Madam, We have contacted [redacted] regarding his complaint and resolved his issue in his best interestHe will be receiving the requested refund of $if you have any questions or concerns, please contact me at ###-###-####Thank You, Lydia P [redacted] Member Resolutions

Hi [redacted] , Hope you are doing wellI'm just following up with our prior discussion about the refundThe approval has submitted to our accounting department and the check will be issued shortlyPlease feel free to contact me at any time if you have any questions.Thanks, Jennifer J***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if it is followed as we agreedHowever, I have not received the refund that I was told that I would be receivingI was told that everything but the activation fee would be refunded but I have not received anything Regards, [redacted]

To Whom It May Concern, We have discussed with [redacted] and are actively working together to get [redacted] 's refundWe have advised that as soon as we receive tracking information for her unit we will begin processing the refundA return label has been sent to her today so she can send the unit back to usWe appreciate the opportunity to review her concern and bring the situation to a resolutionSincerely,Kristen S [redacted]

[redacted] and I have spokenShe was provided a refund and a resolution was reached Thank you, Lydia P [redacted]

To Whom it May Concern, Refund processing takes between 4-weeks from the date of requestThe request was made 8/19/14, weeks agoWe are doing all that we can to expedite the processSincerely, Kristen

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however, I have still not received a return postage label for the return of the package Without this return label, my refund cannot be processedI am still waiting for a further response from the company Regards, [redacted]

Case has been resolved directly with memberWe have refunded the member $and apologized for the stress and troubles we have brought onto the member

Hi [redacted] , I do apologize for the troubles Alerthas brought onto you this past few monthsA refund for $has been issued and we will get this check sent out to you shortlyThanks, Jennifer J***

To Whom It May Concern, We appreciate you bringing the issue to our attentionWe have discussed the matter with [redacted] and determined that we will not be pursuing payment any furtherI have sent her a confirmation email for her reference [redacted] - thank you for helping us bring this to an amicable resolutionWe appreciate the opportunity to make it right for youThank you for your timeSincerely, Kristen S [redacted] Corporate Development

Thank you for the opportunity to review this complaint and resolve amicably with [redacted] We have made a determination in his favorWe will begin processing his refundThanks again for allowing us to make things right [redacted] , thank you for your understandingSincerely,Kristen S [redacted]

To Whom it May Concern, We have sent [redacted] an email offering him a refund for the $in shipping charges for his new equipmentWe consider the matter resolvedThank you for bringing ***'s concern to our attentionSincerely, Kristen

Dear Sir/Madam, size="3"> We have received the copy of the complaint filed with your office regarding [redacted] reference number [redacted] We have reached out to [redacted] and are resolving this matter internally to reach an amicable solution Please consider this written notice to be filed in compliance within the requested response time Should you have any questions, please contact me at ###-###-####, or by email at [redacted] @responselink.com Thank you, Lydia P [redacted]

To Whom It May Concern, We appreciate the opportunity to review [redacted] 's complaint and bring it to an amicable resolutionWe are happy to report that we have discussed the situation with [redacted] and brought it to a resolutionThank you for your timeSincerely, Kristen On Behalf of Alert

To Whom It May Concern, We were in contact with [redacted] back in February and were able to bring her complaint to a resolution at that timeHer account stated that she owed $90.88, however we determined that as a courtesy we would waive the amount left as a balance on her accountThank you for allowing us the opportunity to look into itSincerely, Kristen S [redacted]

Hi [redacted] , My name is Maile R [redacted] and I work for AlertI apologize for the trouble that Alerthas caused youI want to resolve this issue for youI have tried to contact you via emailPlease respond at your earliest convenience to resolve this issue Looking forward to hearing from you, Maile

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My thanks to the Revdex.com and Kristin @ Alert One for working with me to resolve this issue! Have a wonderful holiday!!! Regards, [redacted]

RE: [redacted] [redacted] Dear Sir/Madam, We have received the complaint regarding the above reference numberWe will contact [redacted] and resolve the complaint internally in his best interestPlease feel free to contact me at ###-###-#### or by email at [redacted] @responselink.com if you have any questions Thank you, Lydia P [redacted]