ResponseLink, LLC

To Whom it May Concern:We apologize for the inconvenience this has caused [redacted] sent the unit back past our day window, so he was not eligible for the full refund, but we have prorated the amount and will be issuing a refund for $I have spoken with [redacted] who found this resolution to be satisfactoryWe consider the matter resolved Thank you for bringing this matter to our attentionWe are happy to bring this to a closeKristen S [redacted] Corporate Development Alert1/ResponseLINK

I started a service plan for my mother for a month long intro plan, which would have taken her coverage to Feb of I ended up having to cancel the plan after months because my mother felt she was "too young" to need or use itShe shipped it back and it arrived back in Alert 1's location apparently two days after what they said they would like the equipment backEven though I had PAID IN FULL for coverage that would have been until Feb of 2016, they wanted my to pay $235! I said I would not be paying for anything else that I already paid for

Dear Sir/Madam, We have received the copy of the complaint filed with your office regarding [redacted] We have resolved this matter with MrBecker in his best interest within our office regarding the refund requestedA refund in the amount of $will be issuedPlease consider this written notice to be filed in compliance within the requested response timeShould you have any questions, please contact me at [redacted] ext***, or by email at [redacted] @responselink.com Lydia Alert& ResponseLINK Medical Alert Systems [redacted] @responselink.com

The medical alert system stopped functioning about months agoIt was supposed to provide an emergency safety net for my mother who suffers from dementiaAlert made two attempts to contact my mother's emergency contact and continued to charge my mother for the service for an additional months even though they knew the system was not workingFor a company and service that is supposed to ensure help and safety around senior and health related issues they take no responsibility for when they don't provide the service and make little effort (beyond messages) to ensure that the service that they sell is functioningThey seemed more invested in making money off my mother than ensuring her safety

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if indeed they follow through with their resolutionI was told per my phone conversation with Kristen from Alert One on March 4,that she would e-mail me with the amount of the refund I have not yet received an e-mailShe also said a refund check would be mailed to me in about two weeksI have not received it yet, however the week time estimate is not upI will update Revdex.com with any further newsThank You for your help with this matter Regards, [redacted]

To Whom it May Concern:We apologize for the inconvenience this has causedWhile we are unable to refund policies that are past our day refund window, we will be refunding [redacted] the promised amount of $I have left a message for [redacted] stating that the refund check will be issued by the end of the weekWe consider the matter resolved Thank you for bringing this matter to our attentionWe are happy to bring this to a closeKristen S [redacted] Corporate Development Alert1/ResponseLINK

Hi [redacted] , My name is Maile R [redacted] and I work for AlertI apologize for the trouble that Alerthas caused youI want to resolve this issue for youI have attempted to contact you over the phone and via email Please respond back at your earliest convenience so I can resolve this issue for you.Thanks, Maile

Thank you for your helpI just heard from Alert One, and they have approved my refundSent from my ***

To Whom it May Concern, [redacted] and I have been in contact and are in the process of resolving the issueDue to company policy we are unable to cancel the services until the unit is received in our facility [redacted] is entitled to a full refund upon receipt of the unit, due to the day money back guarantee Thank you, Kristen

I have now been credited a refund [A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Hi, The check was issued on 3/27/The Check number is ***It was sent to: [redacted] Fairfax, VA [redacted] It was sent through USPS ground mail therefore I'm not sure of the transit timePlease review this information as we will like for this issue to be resolvedThanks, Jennifer J [redacted] @ [redacted]

To Whom it May Concern: We are still in the process of resolving the issue with [redacted] We have informed her that as listed in our terms and conditions, we cannot cancel services until we receive the system back in our facilities or until it has been deemed as lost by the customer, which is why she has continued to be charged [redacted] is currently in search of tracking information of her package so we can come to a resolution more quicklyWe look forward to bringing this matter to an amicable resolution with [redacted] Sincerely, Kristen S [redacted] On Behalf of Alert

RE Complaint [redacted] Dear Sir/Madam, We received the complaint regarding the above reference number on 2/11/and reached out to [redacted] ***We were unable to contact [redacted] ***, but were able to leave a messageOur efforts will continue to resolve his concerns in his best interestWe apologize for all inconveniences causedIf need be, I can be reached at ###-###-#### Thank You, Lydia P [redacted] Member Resolutions

Dear Sir/Madam, size="3"> We have received the copy of the complaint filed with your office regarding [redacted] Complaint # [redacted] We will be resolving this matter internally with [redacted] 's best interest in mind Please consider this written notice to be filed in compliance within the requested response time Should you have any questions, please contact me at ###-###-####, or by email at [redacted] @responselink.com Sincerely, Lydia P [redacted]

Hi ***, My name is Maile R [redacted] and I work for Alert I apologize for the billing trouble Alerthas caused you I have contacted you via email, please reply to me at your earliest convenience to resolve this issueIf you have any questions, please contact me.Thanks, Maile

Hi [redacted] , 0in 0pt;"> Thanks so much for getting back to meI will be processing this request for the refund at this timeThe checks take 4-weeks to receiveThanks, Jennifer

Dear Sir/Madam, size="3"> We have received the copy of the complaint filed with your office regarding [redacted] ***, Complaint # [redacted] We will be resolving this matter internally with [redacted] ' best interest in mind Please consider this written notice to be filed in compliance within the requested response time Should you have any questions, please contact me at ###-###-####, or by email at [redacted] @responselink.com Sincerely, Lydia P [redacted]

We have discussed with [redacted] and revised his refund to $Thanks for the opportunity to bring this to a resolution, ***Thanks!Kristen

RE Complaint [redacted] Dear Sir/Madam, On 2/4/ [redacted] and I spoke regarding her concernsAdvised the invoice she received was sent prior to her filed complaintI had sent her a new invoice regarding the agreed upon amount to be paid of $She indicated she had not received the invoice as of yetAfter speaking with [redacted] , we have resolved her issue and will credit the entire balance to $I also advised her to disregard all invoices she may received from our company in the futureIf you have any questions please call ###-###-#### Thank You, Lydia P [redacted] Member Resolutions

I normally do not give much credit to business or product reviews, but my encounter with Alert One has changed my opinion My years old mother ordered their product sometime in the last two years and August, she had a heart attack My complaint is with the way they handle the cancellation of the item Since she required hour care, I returned the machine She received a bill for $for three months she WILL NOT have nor use the machineWhen I contacted the company about the bill , twice I was told she would have to pay this fee because of the contract terms I asked if they could prorate the bill and was continually told it was the term of the contract THIS IS NOT RIGHT