ResponseLink, LLC

To Whom it May Concern,
We have discussed the issue with *** and determined that she would receive a refund as soon as she gets the unit back in the mail to usWe've sent her a return label so she can return it free of chargeWe appreciate the
opportunity to discuss the issue with Isasbel and bring the matter to a resolutionThanks for your timeSincerely,
Kristen

background- -webkit-text-stroke-width: 0px;">***,
I have
received the copy of the complaint filed with your Revdex.com office regarding *** *** *** accountWe will be resolving this matter internally with ***
best interest in mind
Please
consider this written notice to be filed in compliance within the requested
response time
Should you
have any questions, please contact me at ###-###-####
Andriana

Hello:We received a similar complaint from *** directlyI followed up with her and Alertwe refunded her a prorated amountThe customer was satisfied with this resolution and thanked me for all of my helpWe consider the matter resolved as of July 29, Please see attached
emails for confirmation.Thank you,Kristen S***
Corporate Development Associate
Alert1/Responselink

December 28,Dear Sir/Madam,
We have received the copy of the complaint filed with your office regarding *** *** Complaint # ***We will be resolving this matter internally with *** ***'s best interest in mindPlease consider this written notice to be filed
in compliance within the requested response time.Should you have any questions, please contact me at ###-###-####, or by email at [email protected]
Sincerely,
Lydia P

Dear Sir/Madam, We have received the copy of the complaint filed with your office regarding *** ***We have resolved this matter with Mr*** in his best interest within our office regarding the refund requestedA refund in the amount of $will be
issued. Please consider this written notice to be filed in compliance within the requested response time. Should you have any questions, please contact me at ###-###-####, or by email at *** Lydia Alert& ResponseLINK Medical Alert Systems###-###-#### ***

** ***
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Thanks so much for getting back to me and again I apologize for
the troublesI will be processing this case at this timeAgain, I can’t
guarantee when the check is going to be processed as it normally takes 4-
weeksI can try my best to see if our accounting team can processes it sooner
Thanks,
Jennifer

To Whom it May Concern,
We discussed the issue with *** and determined that we would refund the difference in cost of the fall detection system for yearWe apologized for the inconvenience and are happy to have had the opportunity to bring the issue to a resolutionThank
you for your timeSincerely,
Kristen S***
On Behalf of Alert

Hi ***,
My name is Maile R*** and I work with AlertI apologize for the troubles you experienced receiving a refund.
You may have received my phone call or email recentlyI'd like to to resolve your case and refund you for your
troubles.
Can you please reply to the email or phone call? If there's anything else I can do to help, please let me know.
Thanks,
Maile

Dear Sir/Madam,
size="3">
We have received the copy of the complaint filed with your
office regarding *** *** reference number ***We will resolve this matter internally with *** *** to reach an amicable solution
Please consider this
written notice to be filed in compliance within the requested response time
Should you have any questions, please contact me at
*** ext***, or by email at ***@responselink.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I wish to thank you for your intervention in this matter and I am very appreciative that the company has honored the original agreement. Thank you again
Regards,
*** ***

RE *** *** ***
We have re-reviewed *** ***'s claim and will be providing a refund in the amount of $Thank you,
Lydia P***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: They did not charge me $they charged me $15.95, so where is my other $3.00, and I had the problem again with the new equipment
Regards,
*** ***

To Whom It May Concern,
Thank you for the opportunity to bring this complaint to a resolutionI have reached out twice to Joann and have been unable to reach herI left a message stating that her account balance would be written offThis was a special
circumstance and we were able to make an exception in order to bring it to an amicable resolutionThank you for your timeJoann, if you have any questions please feel free to reach out to me directlyWe consider the matter to be resolvedThanks,
Kristen S***
On Behalf of Alert

To Whom It May Concern,
We appreciate the ability to resolve this situation amicablyWe have offered Kathleen Smith a prorated refund of $for the month of unused service on her planWe now consider the matter to be
closedSincerely,
Kristen S***
On Behalf of Alert

Dear Sir/Madam,
size="3">
We have received the copy of the complaint filed with your
office regarding *** ***We will be resolving this matter internally
with *** ***'s best
interest in mind
Please consider this
written notice to be filed in compliance within the requested response time
Should you have any questions, please contact me at
###-###-####, or by email at ***@responselink.com
Sincerely,
Lydia P***

To Whom it May Concern,We appreciate you alerting us of the issues with *** ***'s accountUnfortunately the person who had promised the refund
is no longer with the company, therefore the progress on the refund had been stalledA refund will be received within 4-weeks. Apologies for any inconvenience.Sincerely,Kristen

RE Complaint #***
Dear Sir/Madam,
We have received the complaint filed by *** *** ***We will be contacting *** *** and handling her complaint internallyIf you have any questions, please contact me at
###-###-####Thank you,
Lydia P***
Member Resolutions

To Whom It May Concern:
Thank you for bringing ***'s complaint to our attentionAfter further discussion on the matter, we have resolved the complaint in favor of ***We appreciate the opportunity to come to an amicable resolution and we are confident that the situation
has been resolvedThank you for your timeSincerely,Kristen

Hi Revdex.com,
I have tried to contact *** via phone and emailI have left
a VM for her to call me back on my direct line to resolve the issueI have also emailed her and stated the following:
Hi ***,
Hope you are doing wellI tried to contact you a moment ago
via phone but I had gotten a voicemail box of ***I understand you have
been having issues with canceling your account and I would like to try to
resolve this issueI will be happy to send you a return label so that you can
send the unit back to usOnce we have the unit back we are able to turn off
the monitoring services, for liability reasons we have to keep the monitoring
services on unit we have the unit in hand to verify that the unit is no longer
neededAs mentioned for liability reasons if someone does press the button
they can still get helpIf you can let me know what the best address to send the
return label to that would be greatI know you were charged for the next year
of service and I will be happy to refund the full amount of $once the
unit has been returnedI look forward to hearing from you so that we can
resolve the issue
Thanks,
Jennifer
J***

January 4, 2016Dear Sir/Madam,
We have received the copy of the complaint filed with your office regarding *** ** ***, Complaint #***We will be resolving this matter internally with *** ***'s best interest in mindPlease consider this written notice to be
filed in compliance within the requested response time.Should you have any questions, please contact me at ###-###-####, or by email at [email protected]
Sincerely,
Lydia P