ResponseLink, LLC

To Whom it May Concern, After researching [redacted] 's account, I have attempted to make contact with her today January 5, I left a message on her answering machineIn order to amicably resolve the issue, I'd like to ask for an extension of the response timePlease let me know if this is a possibilityThank you!Kristen S [redacted] On Behalf of Alert

To Whom it May Concern, We have been in contact with *** [redacted] to resolve the issue From our Terms and Conditions accessible at [redacted] Payments Due Upon Termination Your obligation to make payments under Section following termination pursuant to Section shall continue until the later to occur of (i) if the termination occurs within the first two weeks of the month, the end of the current month; (ii) if the termination occurs within the last two weeks of the month, the end of the succeeding month, and (iii) the end of the month in which your Equipment is returned to and received by the CompanyWe are currently waiting to receive the unit before we can process his full refundThis has been communicated to [redacted] and is my understanding that we will continue to work together to resolve it Thanks, [redacted]

I HAVE BEEN A CUSTOMER WITH ALERT ONE FOR AT LEAST 5 YEARS, WITH SEEMINGLY NO PROBLEMS. FORTUNATELY, I NEVER HAD TO USE THE ALERT. HOWEVER, WHEN I DID CANCEL THE SERVICE THE BEGINNING OF AUGUST, MY NEXT CREDIT CARD STATEMENT SHOWED I HAD BEEN BILLED FOR THE QUARTER ON JULY 30. I ASSUMED...NEVER DO THIS...MY NEXT CREDIT CARD STATEMENT WOULD REFLECT A CREDIT. IT DID NOT. SPOKE TO A REP THIS A.M. AS WELL AS A SUPERVISOR, ONLY TO BE TOLD THERE WOULD BE NO CREDIT ISSUED. I WAS TOLD IT IS LIKE BUYING A PREPAID PHONE CARD...AND ALSO SOME GOBBILY GOOK ABOUT MONTHLY, QUARTERLY OR ANNUAL PAYMENTS...WAS TOLD I SHOULD HAVE READ TERMS OF SERVICE...IN OTHER WORDS, S [redacted] YOU.. I HAVE READ MANY REVIEWS ABOUT THIS COMPANY, AND FIND ISSUING CREDITS SEEM TO BE A PROBLEM...BUYER BEWARE. I HAVE JUST THROWN AWAY OVER $70.00...FOR NOTHING..

Dear Sir/Madam, size="3"> We have received the copy of the complaint filed with your office regarding [redacted] ***, Complaint # [redacted] We will be resolving this matter internally with [redacted] ' best interest in mind Please consider this written notice to be filed in compliance within the requested response time Should you have any questions, please contact me at ###-###-####, or by email at [email protected] Sincerely, Lydia P [redacted]

RE: [redacted] Neu [redacted] Dear Sir/Madam, We have received the complaint regarding the above referenced numberWe will reach out to [redacted] and resolve the issue in his best interestIf you have any questions, you may reach me at ###-###-#### or by email at [redacted] @responselink.comthank you, Lydia P [redacted]

To Whom it may Concern: Our management team contacted [redacted] in order to issue a refund, and [redacted] had stated that she was already disputing the charge with her bank so there was no needWe appreciate the opportunity to review our return/cancellation policies, and hope to avoid problems such as this one in the future If [redacted] has any further issues in receiving her money back, you may provide her with my personal contact informationThank you, Kristen S [redacted] Corporate Development Associate Alert1/Responselink ###-###-#### [redacted]

Hi *** Thank you for talking with me a moment ago and explaining the process we need to follow up with when we receive the complaintsI have attached the letter we received today and as explained we have already resolved this issue directly with [redacted] Here is our closing statement: Issue has been directly resolved with memberWe have issued the member a full refund and we have received their unit back which we were then able to cancel their account Please feel free to contact me at any time if you have any questions as I am always here to helpFor questions about the website please contact: Tracy L [redacted] at [redacted] Thanks, Jennifer J***Client Success ManagerResponseLINK/Alert[redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Sir/Madam, size="3"> We have received the copy of the complaint filed with your office regarding *** [redacted] Complaint number [redacted] . We will be resolving this matter internally with [redacted] best interest in mind. Please consider this written notice to be filed in compliance within the requested response time. Should you have any questions, please contact me at ###-###-####, or by email at [redacted] @responselink.com Sincerely, Lydia P [redacted]

RE Complaint #***
Dear Sir/Madam,
We have received the complaint regarding *** *** ***We apologize for all inconveniences and will contact *** *** to resolve this complaint internally.
Please feel free to
contact me at ###-###-#### if you have any questionsThank you,
Lydia P***
Member Resolutions

To Whom It May Concern,
After discussing the situation with ***, we are going to send her a corrected invoice for payment that reflects the prorated amountWe appreciate the opportunity to bring the situation to an amicable resolution***, if you
have any questions, you're welcome to reach out to me directlyMy contact information is belowThanks,
Kristen S***
###-###-####
***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

To Whom It May Concern,
We have discussed the issue with *** directly and were able to offer him a refund We appreciate the opportunity to review his concerns and bring it to an amicable resolutionThank you for your
timeSincerely,
Kristen
On Behalf of Alert

To Whom It May Concern,
We appreciate the opportunity to address the complaint that *** *** and we are pleased to have been able to correct the issueWe determined in her favor that she would be mailed a check for the remaining balance***, we apologize for the inconvenience and frustrationThank you so much for the opportunity to come to an amicable resolutionThank you for your timeSincerely,
Kristen S***
On Behalf of Alert

Simply, I do not recommend this company in any wayMy sister and I went in on a system for my mom a year agoFor some reason, the system would not work at my mom's locationEither, it would not work all together, or it would detect a fall when no fall occurred and dispatch without the ability for my mom to call it offIn one case, she was able to call off the emergency through Alert1, but the fire department and an ambulance still showed upAfter dealing with alarms and malfunctioning equipment for a couple of months, we decided that we no longer wanted to go through the hassle of trying to make it workWe tried to cancel and get a refund for the part of the year we had not usedThe company stated they would not make any refunds whatsoeverEven though throughout the rest of the year whenever we spoke to the company, we said that we wanted to cancel the service at the end of the term, they still charged me almost $without noticeWhen I called to complain, they said they automatically charge for service if we possess the equipment, even though we had no intention of continuing the serviceI stand by the opinion that as long as we paid for the service for the first year, we should have access to the equipment until the last day of the term and then have the service shut off so that we might send the equipment back and cease our relationshipThe company disagrees and stated that we have to pay for the whole month as long as the equipment is not in their possessionMy point is, if the system works for you, great, but if you have any problem at all, realize that this company cares more about retaining your dollars than retaining good customer serviceMy experience has been expensive and frustrating to say the leastGood luck

Dear Sir/Madam,
We have received the following complaint and will be reaching out to our member to resolve the issue internallyWe will ensure the resolution is in the best interest of our memberThank you,
Lydia P***

As an yr.old female with two replaced hips and one replaced knee, living alone I DEPEND UPON MY BRACELET Never in the house without it on Well last week it broke Called the company the next day (Tues.) and was told a new bracelet would go into the mail that day Here we are ONE WEEK LATER AND NO BRACELETCalled the company and was told the request was never put into the system I was told one would go out today but when I requested over night mail they told me the charge would be $ Am I wrong to be upset?? Since the company records all transactions is it unreasonable for me to expect this mailing with no cost Oh, I have been a customer sinc

RE Complaint #***
Dear Sir/Madam,
We contacted the individuals regarding the above complaintTheir complaint was addressed and resolved during our conversationIf you have any questions, please call me at ###-###-####Thank
You,
Lydia P***
Member Resolutions

Dear Sir/Madam,
We have
received the copy of the complaint filed with your office regarding reference number ***We have contacted ***
*** and will be resolving this matter internally. Please consider this written notice to be
filed in compliance with the requested response time of calendar days of 8/17/
Should you
have any questions, please contact me at ###-###-####, or by email
at ***@responselink.com
Thank you,
Lydia P***

Hi ***,
"Calibri","sans-serif"">
Thanks so much for getting back to me and again I apologize for
the troublesI will be processing this case at this timeAgain, I can’t
guarantee when the check is going to be processed as it normally takes 4-
weeksI can try my best to see if our accounting team can processes it sooner
Thanks,
Jennifer