ResponseLink, LLC

Dear Sir/Madam,
We have received the copy of the complaint filed with your
office regarding ID *** for *** ***.
Roman";">We will be resolving this matter internally with
*** *** best interest in mindPlease consider this
written notice to be filed in compliance within the requested response timeShould you have any questions, please contact me at
###-###-####, or by email at ***@responselink.com
Thank you,
Lydia P***

Sir/Madam,
We received complaint ***, we are going to reach out to *** *** to resolve complaint internallyThank You,
Natalie

RE Complaint ID *** *** ***
Dear Sir/Madam,
Several attempts have been made to *** *** for resolutionOur efforts will continue until *** ***'s satisfaction has been metthank you,
Lydia P***

RE Complaint ID: *** *** ***
Dear Sir/Madam,
We have received the complaint regarding the above reference numberWe will reach out to *** *** to resolve the matter, in his best interest, internallyShould you have
any questions, please call ###-###-#### or email me at ***@responselink.com
Thank you,
Lydia P***

Hi ***,
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I do apologize again for the type of treatment the
representative gave you and lack of compassion during these hard timesI will
make sure to address this with our staff so that it doesn’t happen again
Since we haven’t received the unit back yet would you like me to
send you a return label? Once we receive the unit I can process the refund
which takes about 4-weeks for you to receive the check
Can you also please let me know what the best mailing address
and whom the check should be made out to?
I look forward to hearing from you
Thanks,
Jennifer

RE Complaint #***
Dear Sir/Madam,
We have received the complaint regarding the above referenced complaint ID numberWe apologize for all inconveniences and will be contacting *** *** to resolve the situation internallyIf
you have any questions please contact me at ###-###-####Thank you,
Lydia P***
Member Resolutions

To Whom it May Concern:
We have reached out to *** to inform her that a refund in the amount of $was sent via check on August 25, to the address we had on file for herThis check was not cashed, therefore we will be cancelling that check and issuing a new
one to her current address as provided through her complaintWe appreciate this opportunity to bring this to an amicable resolution, and encourage MsDixon to reach out to us with any concernsThank you for your time.Sincerely,
Kristen

---------- Forwarded message ----------From:
"">Jeremy F* Date: Wed, Jul 23, at 6:PMSubject: RE: *** *** ***To: *** *** ***
***,
For the protection of our members accounts remain active until our equipment is returnedThis is to avoid having someone believe they are protected, press their button only to find out that their account had been cancelledThat is the case in this situation, because the equipment had not been returned the account was not cancelled and service was still being provided to the member
We’ve reached out to Susan and offered a courtesy refund of $for a quarter of service and that we will not be sending her to the collection agency for the remaining balance owed as she showed concern to in her complaint
Thanks,
Jeremy

Hi [redacted],

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Hope you are doing well. I want to apologize for all the
frustration and stress Alert1 has brought upon you this past month. I do
understand your frustration and at this time I will be happy to issue you a
refund for the full amount of $471.35. Can you please email me back with the
correct name that should be on the check and what address you would like the
check to be mailed to.
Once I hear back from you I will be happy to continue to
process this refund.
Thanks,
Jennifer
J[redacted]

Dear Sir/Madam,
 

size="3">
We have received the copy of the complaint filed with your
office regarding [redacted], Complaint #[redacted]. We will be resolving this matter internally
with [redacted]s best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Sincerely,
 
 
Lydia P[redacted]

12/1/2015We have received the copy of the complaint filed with your office regarding [redacted] Complaint Number [redacted]. We will be resolving this matter internally with [redacted]'s best interest in mind.
Please consider this written notice to be filed in...

compliance within the requested response time.Should you have any questions, please contact me at ###-###-####, or by email at [email protected]
Sincerely,Lydia P

To whom it may concern,
We appreciate the opportunity to address this complaint. Although we do not offer refunds for quarterly plans, we have offered [redacted] a $50.00 courtesy refund in the form of a check. We are confident that we have brought this to an...

amicable and satisfactory resolution.
Sincerely,
Kristen 
On Behalf of Alert1

---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Wed, Mar 19, 2014 at 3:27 PM
Subject: Case # [redacted] for member [redacted]
To: "[redacted]" <[redacted]>
Cc: [redacted]...

<[redacted]>
Dear [redacted],
 
Thank you for speaking to me this afternoon regarding case # [redacted].  I left a voice mail for [redacted] and also sent an email to him (see below) today, Wednesday, 3/19/2014, I have not received a response from him.  I have requested that he contact me regarding the refund situation, once he contacts me I will be more than happy to discuss with him the refund which I have approved in the amount of $311.40 to his [redacted] ending in [redacted].  The refund does not include the $19.95 shipping charge as per the phone order he requested rushed shipping vs. free shipping.    The $311.40 refund is contingent on the return of our medical alert system, once the equipment is returned we will be more than happy to refund his credit card.
 
I would also like to express my (our) apology to [redacted] for the non return of a call from management regarding this matter.  An attempt was made on 2/5/2014 to contact [redacted] however the manager was unable to leave a message and did not follow up with him on a different day to assist him in this matter.
 
Please have [redacted] contact our office, preferably me, direct to receive cancellation instructions and a personal apology.  I may be reached at ###-###-#### or ###-###-####.
 
Please feel free to contact me should you need additional information.
 
Thank you
Sincerely,
[redacted]
Administrative Assistant

RE...

Complaint #: [redacted]
Dear Sir/Madam,
We have spoken again with [redacted]. We have reviewed the account and waived the balance in [redacted]'s best interest. She has indicated that her issue is resolved.
Thank you,
Lydia P[redacted]

To Whom It May Concern,
Thank you for the opportunity to review [redacted]'s complaint. We appreciate the issue being brought to our attention in order to review our practices and make improvements.
[redacted]'s account was closed and she no longer owes Alert1...

anything. We spoke with [redacted] and were able to reach an amicable resolution. [redacted], please let this letter serve as a reference that you no longer owe anything on your account.
Thank you for your time.
Sincerely,
Kristen S[redacted]
On Behalf of Alert1

To Whom it May Concern,
We have sent [redacted] an email offering him a refund for the $12.95 in shipping charges for his new equipment. We consider the matter resolved.
Thank you for bringing [redacted]'s concern to our...

attention.
Sincerely,
Kristen

Dear Sir/Madam,
 

size="3">
We have received the copy of the complaint filed with your
office regarding [redacted] reference number [redacted]. We have reached out to [redacted] and are resolving this matter internally to reach an amicable solution.
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Thank you,
 
Lydia P[redacted]

To Whom It May Concern,
We were in contact with [redacted] back in February and were able to bring her complaint to a resolution at that time. Her account stated that she owed $90.88, however we determined that as a courtesy we would waive the amount left as a balance on her...

account.
Thank you for allowing us the opportunity to look into it.
Sincerely,
Kristen S[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[redacted] and I have spoken. She was provided a refund and a resolution was reached. 
Thank you,
Lydia P[redacted]