ResponseLink, LLC

To Whom it May Concern:We apologize for the inconvenience this has caused. While we are unable to refund policies that are past our 30 day refund window, we will be refunding [redacted] the promised amount of $86.85. I have left a message for [redacted] stating that the refund check will...

be issued by the end of the week.
We consider the matter resolved. 
Thank you for bringing this matter to our attention. We are happy to bring this to a close. Kristen S[redacted]
Corporate Development 
Alert1/ResponseLINK

RE Complaint [redacted]
Dear Sir/Madam,
We received the complaint regarding the above reference number on 2/11/2016 and reached out to [redacted]. We were unable to contact [redacted], but were able to leave a message. Our efforts will continue to resolve his...

concerns in his best interest.
We apologize for all inconveniences caused. If need be, I can be reached at ###-###-####
Thank You,
Lydia P[redacted]
Member Resolutions

--------- Forwarded message ----------From: [redacted]<[redacted].com>Date: Fri, Jan 15, 2016 at 3:58 PMSubject: #[redacted] complainTo: [email protected] [redacted] I'm sending this message to Revdex.com because Alert1 has settle the complain I had with them by giving me my credit back to my account. So therefore I will let the Revdex.com close the account for me with you an release Alert1 of the complain. I hope in the future that they will consider contact with customer before there price increase.  Thanks [redacted]

The medical alert system stopped functioning about 12 months ago. It was supposed to provide an emergency safety net for my mother who suffers from dementia. Alert 1 made two attempts to contact my mother's emergency contact and continued to charge my mother for the service for an additional 12 months even though they knew the system was not working.
For a company and service that is supposed to ensure help and safety around senior and health related issues they take no responsibility for when they don't provide the service and make little effort (beyond 2 messages) to ensure that the service that they sell is functioning. They seemed more invested in making money off my mother than ensuring her safety.

To Whom It May Concern,
We have discussed with [redacted] and are actively working together to get [redacted]'s refund. We have advised that as soon as we receive tracking information for her unit we will begin processing the refund. A return label has been sent to her today so she...

can send the unit back to us.
We appreciate the opportunity to review her concern and bring the situation to a resolution.
Sincerely,Kristen S[redacted].

Dear Sir/Madam,
We have received the copy of the complaint filed with your
office regarding [redacted].
1.
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 We have
resolved this matter with [redacted] in her best interest within our office.
  Please consider this
written notice to be filed in compliance within the requested response time.
 Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
Thank you,
Lydia P[redacted]

Dear Sir/Madam,
 

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We have received the copy of the complaint filed with your
office regarding [redacted], Complaint #[redacted]. We will be resolving this matter internally
with [redacted]' best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Sincerely,
 
 
Lydia P[redacted]

Hi [redacted],
 
Hope you are doing well. I'm just following up with our prior discussion about the refund. The approval has submitted to our accounting department and the check will be issued shortly. Please feel free to contact me at any time if you have any...

questions.Thanks,
Jennifer J[redacted]

RE Complaint [redacted]
Dear Sir/Madam,
On 2/4/2016 [redacted] and I spoke regarding her concerns. Advised the invoice she received was sent prior to her filed complaint. I had sent her a new invoice regarding the agreed upon amount to be paid of $39.95. She indicated she had not received the invoice as of yet. After speaking with [redacted], we have resolved her issue and will credit the entire balance to $0. I also advised her to disregard all invoices she may received from our company in the future.
If you have any questions please call ###-###-####
Thank You,
Lydia P[redacted]
Member Resolutions

To Whom it May Concern,
[redacted] and I have been in contact and are in the process of resolving the issue. Due to company policy we are unable to cancel the services until the unit is received in our facility. [redacted] is entitled to a full refund upon receipt of the unit, due to the...

30 day money back guarantee. 
Thank you,
Kristen

Dear Sir/Madam,
 

size="3">
We have received the copy of the complaint filed with your
office regarding [redacted], Complaint #[redacted]. We will be resolving this matter internally
with [redacted]' best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [email protected]
 
Sincerely,
 
 
Lydia P[redacted]

To Whom It May Concern,
We appreciate you bringing the issue to our attention. We have discussed the matter with...

[redacted] and determined that we will not be pursuing payment any further. I have sent her a confirmation email for her reference.
[redacted]- thank you for helping us bring this to an amicable resolution. We appreciate the opportunity to make it right for you.
Thank you for your time.
Sincerely,
Kristen S[redacted]
Corporate Development

To Whom it May Concern,
Refund processing takes between 4-6 weeks from the date of request. The request was made 8/19/14, 4 weeks ago. We are doing all that we can to expedite the process.
Sincerely,
Kristen

I normally do not give much credit to business or product reviews, but my encounter with Alert One has changed my opinion. My 89 years old mother ordered their product sometime in the last two years and August, 2015 she had a heart attack. My complaint is with the way they handle the cancellation of the item. Since she required 24 hour care, I returned the machine. She received a bill for $86.85 for three months she WILL NOT have nor use the machine. When I contacted the company about the bill , twice I was told she would have to pay this fee because of the contract terms. I asked if they could prorate the bill and was continually told it was the term of the contract. THIS IS NOT RIGHT.

Thank you for your help. I just heard from Alert One, and they have approved my refund. Sent from my [redacted]

To Whom It May Concern,
We appreciate the opportunity to review [redacted]'s complaint and bring it to an amicable resolution. We are happy to report that we have discussed the situation with [redacted] and brought it to a resolution.
Thank you for your...

time.
Sincerely,
Kristen
On Behalf of Alert1

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],
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Thanks so much for getting back to me. I will be processing this
request for the refund at this time. The checks take 4-6 weeks to receive.
Thanks,
Jennifer

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Hi [redacted],
My name is Maile R[redacted] and I work for Alert1. I apologize for the trouble that Alert1 has caused you.
I want to resolve this issue for you.
I have attempted to contact you over the phone and via email.
Please respond back at your earliest convenience so I...

can resolve this issue for you.Thanks,
Maile