ResponseLink, LLC

RE Complaint ID [redacted]
Dear Sir/Madam,
My apologies for any inconvenience. Our records indicate that the card on file was refunded on 11/20/2015.
You are more than welcome to contact me at ###-###-#### or at [redacted]@responselink.com with any further questions.
Thank you!
Lydia P[redacted]

Thank you for the opportunity to review this complaint and resolve amicably with [redacted]. We have made a determination in his favor. We will begin processing his refund.
Thanks again for allowing us to make things right. [redacted], thank you for your...

understanding.
Sincerely,Kristen S[redacted]

To Whom it May Concern:I apologize for the delay in my response. We have researched [redacted]'s complaint and we have verified that the refund has been processed. I explained that it is not our intention to delay the process and we apologize for the error on our part.
I...

advised her to let me know if she has any questions directly.
Thank you for the opportunity to resolve this complaint.
Sincerely,
Kristen S[redacted]

Dear Sir/Madam,
Our agreement with our
members indicate their 30 day return policy begins the date the member receives
the device via UPS or USPS at their home. The member received the equipment on
2/4/2015. In order to comply with our terms, the account must be cancelled by
the equipment being returned and received in our office within 30 days of that
date. The equipment was received on 3/31/2015, which is 55 days after the day
it was received by the member and our 30 day return policy was in effect.
The member believed that
the 30 day trial period would begin the day the device was activated. Our
records indicate the device was first activated on 2/14/2015. the member has
confirmed that date. If we were to take into consideration the alleged date,
the equipment was still not received within 30 days; it would have needed to be
returned by 3/16/2015. It was not returned until 3/31/2015.
The member also claims
that our device did not work in time of need. We have
distinct records that on 3/9/2015 an alarm was activated. The customer agrees
this is the date her mother fell and needed help. On the date the alarm was activated for the emergency, The customer had indicated
it was a false alarm. It is not standard protocol for us to dispatch emergency
services when a false alarm comes through.
Though owed, we have agreed to forfeit April's payment in the amount of $35.95. We will provide no further refunds as our company is not of any faults regarding our agreement with the member.

I HAVE BEEN A CUSTOMER WITH ALERT ONE FOR AT LEAST 5 YEARS, WITH SEEMINGLY NO PROBLEMS. FORTUNATELY, I NEVER HAD TO USE THE ALERT.
HOWEVER, WHEN I DID CANCEL THE SERVICE THE BEGINNING OF AUGUST, MY NEXT CREDIT CARD STATEMENT SHOWED I HAD BEEN BILLED FOR THE QUARTER ON JULY 30. I ASSUMED...NEVER DO THIS...MY NEXT CREDIT CARD STATEMENT WOULD REFLECT A CREDIT. IT DID NOT. SPOKE TO A REP THIS A.M. AS WELL AS A SUPERVISOR, ONLY TO BE TOLD THERE WOULD BE NO
CREDIT ISSUED. I WAS TOLD IT IS LIKE BUYING A PREPAID PHONE CARD...AND ALSO SOME GOBBILY GOOK ABOUT MONTHLY, QUARTERLY OR ANNUAL PAYMENTS...WAS TOLD I SHOULD HAVE READ TERMS OF SERVICE...IN OTHER WORDS, S[redacted] YOU..
I HAVE READ MANY REVIEWS ABOUT THIS COMPANY, AND FIND ISSUING CREDITS SEEM TO BE A PROBLEM...BUYER BEWARE. I HAVE JUST THROWN AWAY OVER $70.00...FOR NOTHING..

Dear Sir/Madam,
 

size="3">
We have received the copy of the complaint filed with your
office regarding [redacted] Complaint number [redacted] . We will be resolving this matter internally
with [redacted] best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Sincerely,
 
 
Lydia P[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if it is followed as we agreed. However, I have not received the refund that I was told that I would be receiving. I was told that everything but the activation fee would be refunded but I have not received anything. 
Regards,
[redacted]

To Whom It May Concern,
Thank you for the opportunity to resolve [redacted]'s complaint. We were able to reach an amicable resolution, and determined that [redacted] is entitled to a refund. We will be sending him a check in the mail. We apologize for the inconvenience, [redacted], and are...

happy to have been able to make it right for you.
Thank you for your time.
Sincerely,Kristen

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

To Whom it May Concern:We apologize for the inconvenience this has caused. [redacted] sent the unit back past our 30 day window, so he was not eligible for the full refund, but we have prorated the amount and will be issuing a refund for $309.50. I have spoken with [redacted] who found this resolution...

to be satisfactory.
We consider the matter resolved. 
Thank you for bringing this matter to our attention. We are happy to bring this to a close. Kristen S[redacted]
Corporate Development 
Alert1/ResponseLINK

Hi,
The check was issued on 3/27/2015. The Check number is [redacted]. It was sent to:
[redacted]
Fairfax, VA [redacted]
It was sent through USPS ground mail therefore I'm not sure of the transit time. Please review this information as we will like for this issue to be resolved.
Thanks,
Jennifer J[redacted]
[redacted]@[redacted]
[redacted]

I was traveling and unable to update my complaint and now it has been closed.  I would like to have the complaint updated, if possible, to state that Alert 1 provided a refund and satisfactorily resolved my complaint.  Thank you for your assistance in updating this information.Respectfully,[redacted]@**com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   I am very thankful for your organization and your prompt contact with the business.  I am sure it would not have been resolved without your assistance.  Wow, thanks goodness for the Revdex.com!!!  Many thanks!
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if indeed they follow through with their resolution. I was told per my phone conversation with Kristen from Alert One on March 4,2015 that she would e-mail me with the amount of the refund.  I have not yet received an e-mail. She also said a refund check would be mailed to me in about two weeks. I have not received it yet, however the 2 week time estimate is not up. I will update Revdex.com with any further news. Thank You for your help with this matter.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: when I receive the refund it will then be resolved and I will notify the Revdex.com.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Alert 1 refused to remedy my complaint regarding my dissatisfaction with their monitoring equipment, service, and unjust billing.  sometimes on or about March 16, I informed Ms. Nicole G[redacted], the senior care specialist at Alert 1,  that I am canceling my service, and I returned their equipment. By end of March the account was canceled and the equipment was in their possession.  Still, Alert 1 charged me for the month of April. After my complaint , they offered not to pursue me (by means of collection agency)  to collect the charges for the month of April !  the fact that when my 84 year old mother was calling for help , their equipment didn't work in close range of 15 ft. (vs 1000 ft , as advertised) , was not a concern with Ms. Lydia P[redacted], at Alert 1. She refused to credit me for March, as my compensation. 
Regards,
[redacted]

Dear Sir/Madam,
 

size="3">
We have received the copy of the complaint filed with your
office regarding [redacted] Complaint number [redacted]. We will be resolving this matter internally
with [redacted] best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Sincerely,
 
 
Lydia P[redacted]

RE Complaint ID [redacted]
Dear Sir/Madam,
We have contacted [redacted] regarding his complaint and resolved his issue in his best interest. He will be receiving the requested refund of $168.00.
if you have any questions or...

concerns, please contact me at ###-###-####.
Thank You,
Lydia P[redacted]
Member Resolutions

Dear Sir/Madam,
We have
received the copy of the...

complaint filed with your office regarding reference number [redacted]. We have contacted Ms. [redacted] and will be resolving this matter internally.
 Please consider this written notice to be
filed in compliance with the requested response time of 10 days of 8/13/2015.
Should you
have any questions, please contact me at ###-###-####, or by email
at [redacted]
 
Thank you,
 
Lydia P[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because although something is better than nothing, they did not acknowledge that they never told me I had to return the equipment.  They are making it sound like it is all my fault when I told them the equipment was, in fact, not working so saying it is for the protection of the member is not accurate in this case and my friend at work had the exact same experience with this company.  I am happy to get the $83.00 back but I paid $400.00 for a service that was not working.
Regards,
[redacted]