ResponseLink, LLC

[A default letter is provided here which indicates your acceptance of...

the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

RE: [redacted]
Neue', Arial, sans-serif; line-height: 19.6px; white-space: pre-wrap; background-color: rgb(255, 255, 255);">[redacted] 
Dear Sir/Madam,
We have received the complaint regarding the above referenced number. We will reach out to [redacted] and resolve the issue in his best interest. If you have any questions, you may reach me at ###-###-#### or by email at [redacted]@responselink.com.
thank you,
Lydia P[redacted]

Case has been resolved directly with member. We have refunded the member $57.90 and apologized for the stress and troubles we have brought onto the member.

Hi [redacted],
My name is Maile R[redacted] and I work for Alert1.
I apologize for the billing trouble Alert1 has caused you.
I have contacted you via email, please reply to me at your earliest convenience to resolve this issue.
If you have any questions, please...

contact me.Thanks,
Maile

Dear Sir/Madam,
 

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We have received the copy of the complaint filed with your
office regarding [redacted] Complaint #[redacted]. We will be resolving this matter internally
with [redacted]'s best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [redacted]@responselink.com
 
Sincerely,
 
 
Lydia P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, however, I have still not received a return postage label for the return of the package.  Without this return label, my refund cannot be processed. I am still waiting for a further response from the company.
Regards,
[redacted]

Hi [redacted],
I do apologize for the troubles Alert1 has brought onto you this past few months. A refund for $299.40 has been issued and we will get this check sent out to you shortly.
Thanks,
Jennifer J[redacted]

To Whom it May Concern,
After researching [redacted]'s account, I have attempted to make contact with her today January 5, 2015. I left a message on her answering machine. In order to amicably resolve the issue, I'd like to ask for an extension of the response time. Please let me know...

if this is a possibility.
Thank you!Kristen S[redacted]
On Behalf of Alert1

RE: [redacted] 
background-color: rgb(255, 255, 255);">[redacted]
Dear Sir/Madam,
We have received the complaint regarding the above reference number. We will contact [redacted] and resolve the complaint internally in his best interest. Please feel free to contact me at ###-###-#### or by email at [redacted]@responselink.com if you have any questions.
Thank you,
Lydia P[redacted]

We have discussed with [redacted] and revised his refund to $15.95. Thanks for the opportunity to bring this to a resolution, [redacted].
Thanks!Kristen

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
My thanks to the Revdex.com and Kristin @ Alert One for working with me to resolve this issue!  Have a wonderful holiday!!!
Regards,
[redacted]

Hi [redacted],
My name is Maile R[redacted] and I work for Alert1. I apologize for the trouble that Alert1 has caused you.
I want to resolve this issue for you.
I have tried to contact you via email. Please respond at your earliest convenience to resolve this...

issue. 
Looking forward to hearing from you,
Maile

Hi [redacted] Thank you for talking with me a moment ago and explaining the process we need to follow up with when we receive the complaints. I have attached the letter we received today and as explained we have already resolved this issue directly with [redacted] Here is our closing...

statement: Issue has been directly resolved with member. We have issued the member a full refund and we have received their unit back which we were then able to cancel their account.   Please feel free to contact me at any time if you have any questions as I am always here to help. For questions about the website please contact: Tracy L[redacted] at [redacted] Thanks, Jennifer J[redacted]Client Success ManagerResponseLINK/Alert1[redacted]

RE Complaint: [redacted]
Dear Sir/Madam,
We have received the above referenced complaint. We will reach out to [redacted] to resolve the matter internally.
Should you have any questions, please contact me at...

###-###-#### or by email at [redacted]@responselink.com
Thank you,
Lydia P[redacted]

My son recently ordered an AlertOne system for me. When he explained it required an annual fee I told him to just get me the system that dials directly to 911 and not an operator. Before the AlertOne system arrived my son called them to cancel the service. At first they gave him a hard time, but eventually instructed him to just return the item to the return address. I shipped it back as soon as I received it and now my son has been told he will not receive a refund since I did not take it out of the box and test it. My son did exactly as he was told by a company representative and now he is out $325.00. I believe this company prays on older people and lacks any ethics. This is a horrible company and I hope they go out of business. I understand AlertOne B have an A+ Revdex.com rating on their webpage, and as you can see they only have a B ratting.

To Whom It May Concern,
We've discussed the issue with [redacted] and determined that she would be eligible for a prorated refund. We will be issuing her a check and mailing it in the next two weeks.
We appreciate the opportunity to discuss her concerns and...

bring the issue to a resolution.
We consider the matter closed.
Thank you for your time!Sincerely,
Kristen

Our mother was suffering from a terminal illness and had recently fallen twice while alone at home. After searching the internet for a Medical Alert service with fall protection we found a highly recommended company, Alert - 1. AARP and several other organizations gave high ratings for the Alert -1 fall protection service. One of the selling points on their website and voiced by their salesperson was that if you cancel and return the equipment within the first 30 days you are entitled to a full refund. They also stated that you can cancel the service at any time. Knowing mom was in the final stages of life, this was important in the making the decision to purchase this service. Our assumption was that a partial refund would be made if the service was no longer needed. Don’t assume anything!
Following mom’s death I promptly returned the equipment and requested a partial refund for the unused portion of the 1 year service. I was told that Alert – 1 was under no obligation to make a refund since we utilized the service for more than 30 days. Mom passed away 50 days after purchasing the service. I tried to plead my case but it seemed to fall on deaf ears. They said I should have elected the quarterly or semi-annual payment options instead of the annual plan but because I elected the annual plan they would not refund any money. I thought that was an odd statement since the quarterly or semi-annual payment options were never offered at the time I purchased the service. Do not elect the annual plan and expect a refund should your loved one pass one before the year is up.
Because of Alert -1’s poor customer service policies regarding refunds, I would not recommend them especially to families of the terminally ill.

To Whom it May Concern:
We are still in the process of resolving the issue with [redacted]. We have informed her that as listed in our terms and conditions, we cannot cancel services until we receive the system back in our facilities or until it has been deemed as lost by the...

customer, which is why she has continued to be charged. [redacted] is currently in search of tracking information of her package so we can come to a resolution more quickly.
We look forward to bringing this matter to an amicable resolution with [redacted].
Sincerely,
Kristen S[redacted]
On Behalf of Alert1

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
[redacted] from Revdex.com spoke to consumer 04/01/2015.  Refund has not been received.  Consumer's preference is to receive refund via credit card refund.  Alternatively a check can be issued.  Please let us know if the refund has been processed - if so, when?  If not, when will this be processed?  Thank you.