ResponseLink, LLC

I have now been credited a refund. 
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Dear Sir/Madam,
 

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We have received the copy of the complaint filed with your
office regarding [redacted], Complaint #[redacted]. We will be resolving this matter internally
with [redacted]'s best
interest in mind.
 
Please consider this
written notice to be filed in compliance within the requested response time.
 
Should you have any questions, please contact me at
###-###-####, or by email at [email protected]
 
Sincerely,
 
 
Lydia P[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
They did an excellent job.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Attention Revdex.com:I am writing to notify you that today I received a check from Alert One for the amount we agreed upon.  I am satisfied with the result of my complaint ID [redacted] and consider it to be a closed matter.Thank you for your assistance.[redacted]

I started a service plan for my mother for a 14 month long intro plan, which would have taken her coverage to Feb of 2016. I ended up having to cancel the plan after 12 months because my mother felt she was "too young" to need or use it. She shipped it back and it arrived back in Alert 1's location apparently two days after what they said they would like the equipment back. Even though I had PAID IN FULL for coverage that would have been until Feb of 2016, they wanted my to pay $235! I said I would not be paying for anything else that I already paid for.

To Whom it May Concern,
We have been in contact with [redacted]...

[redacted] to resolve the issue. 
From our Terms and
Conditions accessible at [redacted]
4.4          Payments Due Upon Termination.  Your obligation to make payments under
Section 4.1 following termination pursuant to Section 3.2 shall continue until
the later to occur of (i) if the termination occurs within the first two weeks
of the month, the end of the current month; (ii) if the termination occurs
within the last two weeks of the month, the end of the succeeding month, and
(iii) the end of the month in which your
Equipment is returned to and received by the Company.
We are currently waiting to receive the unit before we can process his full refund. This has been communicated to [redacted] and is my understanding that we will continue to work together to resolve it.
 
Thanks,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, if they follow through with the refund, but that has been promised before and never happened. 
Regards,
[redacted]

Dear Sir/Madam, We have received the copy of the complaint filed with your office regarding [redacted]. We have resolved this matter with Mr. Becker in his best interest within our office regarding the refund requested. A refund in the amount of $35.95 will be...

issued. Please consider this written notice to be filed in compliance within the requested response time. Should you have any questions, please contact me at [redacted] ext. [redacted], or by email at [redacted]@responselink.com  Lydia Alert1 & ResponseLINK Medical Alert Systems[redacted]@responselink.com

Complaint ID [redacted]
Dear Sir/Madam,
We have received the complaint regarding [redacted]. We will contact [redacted] and resolve the issues internally in his best interest. If you have any questions or concerns, please contact me at...

###-###-#### or by email at l[redacted]@responselink.com.
Sincerely,
Lydia P[redacted]

To Whom It May Concern,
[redacted] returned the equipment back to us after her next billing date, however I have received approval to refund her as a courtesy. We appreciate the opportunity to resolve the situation with [redacted] and are glad to have brought it to an amicable...

resolution.
Thank you.
Sincerely,
Kristen S[redacted]

To Whom it may Concern:
Our management team contacted [redacted] in order to issue a refund, and [redacted] had stated that she was already disputing the charge with her bank so there was no need.
We appreciate the opportunity to review our return/cancellation...

policies, and hope to avoid problems such as this one in the future. 
 If [redacted] has any further issues in receiving her money back, you may provide her with my personal contact information.
Thank you,
Kristen S[redacted]
Corporate Development Associate
Alert1/Responselink
###-###-####
[redacted]

Just read reviews, all the complaints seem to be about refunds, I am having the same problem, let the buyer beware, read all the fine print first, they just don't want to give you your money back. Not customer friendly. Do not do business with this company.

To Whom It May Concern,
After discussing the issue with [redacted] and researching further, we have made a determination in [redacted] favor. She received a confirmation email stating such. 
Thank you for the opportunity to review her complaint and resolve the issue...

amicably with her.
Thanks,Kristen S[redacted]

January 13, 2016
Dear Sir/Madam,
We have received the copy of the complaint filed with your office regarding [redacted], Complaint #[redacted]. We will be resolving this matter internally with [redacted]'s best interest in mind.
Please consider this written notice to be filed...

in compliance within the requested response time.Should you have any questions, please contact me at ###-###-####, or by email at [email protected]
Sincerely,
Lydia P

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have spoken to Alert 1 and they have informed me I would receive refund upon cancellation of my contract and their was mis-communication between myself and the representative. Thank you for your help.
Regards,
[redacted]