To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated January 7, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com regarding assistance with locating the eGift Cards credit in his account. For over 10 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On January 8, 2016, one of our customer service specialists, sent an email to Mr. [redacted] providing instructions on how he can locate the credits which were provided in the form of eGift Cards. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, Mr. [redacted] can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Our records show that Mr. [redacted] has redeemed the eGift Cards already. Mr. [redacted] can reach [redacted] one of our customer service specialists, at [redacted] for further assistance. Thank you. Sincerely, [redacted]Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated March 1, 2017. We want to thank Ms. [redacted] for contacting Restaurant.com regarding assistance with her account. For over 15 years, Restaurant.com has been an established online...
marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Ms. [redacted] has two accounts with Restaurant.com. The second account is under email address theda[redacted]@hotmail.com. Ms. [redacted] has already used three certificates and received $75 savings ($25 savings for each meal). Ms. [redacted] paid a total of $10 for those three certificates (and the $75 savings). In addition, Ms. [redacted] has other credits in her accounts. We would be happy to combine the credits to create a larger denomination. Ms. [redacted] can contact [redacted], one of customer service specialists, at [redacted], to combine the credits e.g. two $5 eGift Cards into one $10 eGift Card, or five $5 eGift Cards into one $25 eGift Card. [redacted] can also provide assistance with redeeming the eGift Cards and to answer any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 13, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] in Merced, California. We apologize that you are anything but pleased with our...
service. We have provided a full refund to Ms. [redacted]. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] purchased four certificates for which she paid $8.00 ($2.00 each). Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a full refund of $8.00 to Ms. [redacted] back to the pay method she used for the purchase. Ms. [redacted] can contact [redacted], one of our customer service specialists, at h[redacted]@restaurant.com, if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also appreciate the quickness in resolving the matter. The person that contacted me from the organization was very apologetic and sincere. It sounds like the whole issue came from an outsourced operation that signs people up without their consent.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Ms. [redacted] requested a refund of $35 for a purchase of one of our “specials” offers. Our records show that the refund was issued to Ms. [redacted] on the credit card used for the purchase on...
September 16, 2016. Ms. [redacted] can contact [redacted] a customer service specialist, at [redacted], and [redacted] will be happy to answer any additional questions Ms. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated June 5, 2016, regarding the [redacted] restaurant located in Chicago, Illinois. On June 6, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and...
stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr[redacted] can contact [redacted], at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] dated June 23, 2016, regarding the [redacted] restaurant located in Fleming Island, Florida. On June 24, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our...
website and stopped selling certificates for the restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern: We have received additional correspondence from [redacted]) concerning the redemption of his Retaurant.com eGift Card. Mr. [redacted] states that he received four $25 Restaurant.com eGift Cards. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout. For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption. [redacted] contacted Mr. [redacted] and explained this as well. Mr. [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com
Complaint: [redacted]
I am rejecting this response because: I have not heard back from [redacted] who is supposed to correct my email address and help reset my password so that I can access my account which I have been unable to do since 11/14/15.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i have tried to contact [redacted] and have received no response. I informed her that was my email attached to both my complaint filed through their website and my account which is still active on their website. [email protected] Is the email I was asked to send a copy of the email I received with the promotion from their website.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]) dated October 26, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. [redacted] a customer service specialist, has reached out to Mr. [redacted] to discuss this matter. Mr. [redacted] can contact [redacted] at [redacted], and Abby will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of Maria [redacted] (Revdex.com#10980077)
dated December 4, 2015. We want to thank Ms. Holbert
for contacting Restaurant.com regarding the Sweet Tree Bakery & Café in
Calhoun Georgia. We apologize that you are anything but pleased with...
our
service. For over 15 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends the customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Ms. [redacted] purchased two
certificates each with a face value of $10 (or $20 total face value) for which
she paid $8 (or $4 each). Ms. [redacted] apparently attempted to use a certificate
but the restaurant did not honor it. This is contrary to their
contractual obligations. The Sweet Tree Bakery & Café has been on our
program since February 2015. The
restaurant has accepted numerous other certificates previously. A member of our restaurant service team is
contacting the restaurant.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use
at one of our other participating restaurants. Our website lists over 20 participating restaurants within 40 miles of
her zip code.An eGift Card is equivalent to store credit. The
redemption of the eGift Card for the restaurant specific certificate occurs
electronically on our website. You redeem each $25 eGift Card for a $25
restaurant dining certificate. Here are the instructions on how to redeem
an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Present the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurant. Ms. [redacted] can contact Hina at [email protected], and Hina will
be happy to assist with the exchange and redemption of the eGift Card, and to
answer any additional questions Ms. [redacted] may have. We are confident
that Ms. [redacted] will enjoy her dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,Aaron [redacted]Restaurant.com
Complaint: [redacted]
I am rejecting this response because:
I do not intend to use this website any longer. These $25 certificates are ripoffs bc you can't anything within this price range. Not to mention some restaurants won't honor these certificates without a min purchase. If I'm only dining for myself, I won't purchase over $50 of items. I don't want these certificates unless I'm able to use 3 certificates at one time
Sincerely,
[redacted]
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 12, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the La [redacted] restaurant in Nixa, Missouri. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program for over a year. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You [redacted] each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to [redacted] an eGift Card:To [redacted] your e-Gift card online1. Go to http://[redacted].restaurant.com. Enter the code above to create your shopping cart.2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers.3. Add a restaurant specific Gift Certificate to your cart and check out.4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. [redacted], one of our customer service specialists, has been in contact with Ms. [redacted] about this situation. Ms. [redacted] can contact [redacted] at h[redacted]@restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you.Sincerely,[redacted]Restaurant.com Tell us why here...
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com#[redacted])
dated December 7, 2015. We want to thank Mr. [redacted] for contacting Restaurant.com regarding the Fatafeat
Mediterranean Restaurant in Ft. Collins, Colorado. We apologize
that you are anything...
but pleased with our service. For over 15 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. The service
works like this: A restaurant signs up with one of our restaurant
consultants and Restaurant.com then builds the restaurant a custom website,
hosts copies of the restaurant’s menus, advertises the restaurant throughout
the Internet. Restaurant.com sends the customers into the restaurant by
offering discounted promotional certificates to consumers on behalf of the
restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Please understand that no matter when a
certificate is issued by the restaurant, they are bound by our contract to
accept it. In October 2015, Mr. [redacted] purchased a $10 certificate for
the Fatafeat Mediterranean Restaurant for which he
paid $4. Mr. [redacted] had purchased used
four certificates and saved over $100. The [redacted] Restaurant joined our program
in January 2015 and had previously accepted at least 12 certificates. Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than happy to
exchange the $10 certificate for a $10 Restaurant.com eGfit Card.An eGift Card is equivalent to store credit. Mr. [redacted]
can redeem the eGift Card for a restaurant specific certificate at another
participating restaurant of his choice. The redemption of the eGift Card
for the restaurant specific certificate occurs electronically on our
website. Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Present the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurant. Mr. [redacted] may contact [redacted], a customer service
specialists, at [email protected]. [redacted] will be happy to assist with the exchange
and redemption of the eGift Card, and to answer any additional questions he may
have. We are confident that Mr. [redacted] will enjoy his dining experience
and the savings with using his Restaurant.com certificates. Thank you.Sincerely,[redacted]Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated February 29, 2016, regarding the [redacted] restaurant in [redacted] New York. On February 3, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling...
certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. If Mr. [redacted] would like, we can provide the information to Mr. [redacted] to show authorization to include the restaurant in our program. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The [redacted] complaint(which I did email them about) was taken care of within a couple of hours of filing the complaint, which is why it now shows up in the account. I don't know how much I've "saved" through restaurant.com, but the hassle I've had to deal with over the years is not worth the "savings". In addition to this, there are fewer and fewer restaurants that participate in my area, which has forced me to exchange certificates numerous times, since the business no longer participates. I won't attempt to guess why that is, though I have my suspicions. I will use whatever certificates I have left in my account, and then will close it. I will make one suggestion that would likely avoid many issues that customers are having, re-work the mobile app. The mobile app seems to be the cause of most problems. I believe this frequently causes the certificates to show up as being used, even though they haven't been used. When I print the certificates from the website and use them, there's no issues. Only when I attempt to use the app at the restaurant, will the problems occur. And yes, I have the latest update for the app, and am using a Nexus 6p, so it's running the latest Android OS. I've also had these problems with previous phones, so the cell phones are not the issue. It's the mobile app.In any case, they did correct the errors, so I accept their resolution.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We have exchange the certificate for a Restaurant.com eGift Card. An eGift Card is equivalent to store credit. I have also asked [redacted], a customer specialist specialist, to contact Ms. [redacted] to discuss how we can assist her. Ms. [redacted] can contact Abby at [redacted]. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] dated January 28, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding assistance with locating an eGift Card in her account. For over 10 years, Restaurant.com has...
been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 1, 2016, [redacted] one of our customer service specialists, sent an email to Ms. [redacted] explaining that the eGift Card is located in the “Gift Card” section in her account Ms. [redacted] provided instruction on how Ms. [redacted] can locate the eGift Card and how Ms. [redacted] can redeem the eGift Card for a restaurant specific certificate. It is the restaurant certificate that is used at the restaurant. Ms. [redacted] can reach [redacted] at [redacted] for further assistance. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated January 7, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com regarding assistance with locating the eGift Cards credit in his account. For over 10 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On January 8, 2016, one of our customer service specialists, sent an email to Mr. [redacted] providing instructions on how he can locate the credits which were provided in the form of eGift Cards. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, Mr. [redacted] can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Our records show that Mr. [redacted] has redeemed the eGift Cards already. Mr. [redacted] can reach [redacted] one of our customer service specialists, at [redacted] for further assistance. Thank you. Sincerely, [redacted]Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated March 1, 2017. We want to thank Ms. [redacted] for contacting Restaurant.com regarding assistance with her account. For over 15 years, Restaurant.com has been an established online...
marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Ms. [redacted] has two accounts with Restaurant.com. The second account is under email address theda[redacted]@hotmail.com. Ms. [redacted] has already used three certificates and received $75 savings ($25 savings for each meal). Ms. [redacted] paid a total of $10 for those three certificates (and the $75 savings). In addition, Ms. [redacted] has other credits in her accounts. We would be happy to combine the credits to create a larger denomination. Ms. [redacted] can contact [redacted], one of customer service specialists, at [redacted], to combine the credits e.g. two $5 eGift Cards into one $10 eGift Card, or five $5 eGift Cards into one $25 eGift Card. [redacted] can also provide assistance with redeeming the eGift Cards and to answer any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 13, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] in Merced, California. We apologize that you are anything but pleased with our...
service. We have provided a full refund to Ms. [redacted]. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] purchased four certificates for which she paid $8.00 ($2.00 each). Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a full refund of $8.00 to Ms. [redacted] back to the pay method she used for the purchase. Ms. [redacted] can contact [redacted], one of our customer service specialists, at h[redacted]@restaurant.com, if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I also appreciate the quickness in resolving the matter. The person that contacted me from the organization was very apologetic and sincere. It sounds like the whole issue came from an outsourced operation that signs people up without their consent.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Ms. [redacted] requested a refund of $35 for a purchase of one of our “specials” offers. Our records show that the refund was issued to Ms. [redacted] on the credit card used for the purchase on...
September 16, 2016. Ms. [redacted] can contact [redacted] a customer service specialist, at [redacted], and [redacted] will be happy to answer any additional questions Ms. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated June 5, 2016, regarding the [redacted] restaurant located in Chicago, Illinois. On June 6, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and...
stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr[redacted] can contact [redacted], at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] dated June 23, 2016, regarding the [redacted] restaurant located in Fleming Island, Florida. On June 24, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our...
website and stopped selling certificates for the restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern: We have received additional correspondence from [redacted]) concerning the redemption of his Retaurant.com eGift Card. Mr. [redacted] states that he received four $25 Restaurant.com eGift Cards. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout. For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption. [redacted] contacted Mr. [redacted] and explained this as well. Mr. [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming eGift Cards for restaurant specific certificates, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com
Complaint: [redacted]
I am rejecting this response because: I have not heard back from [redacted] who is supposed to correct my email address and help reset my password so that I can access my account which I have been unable to do since 11/14/15.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:i have tried to contact [redacted] and have received no response. I informed her that was my email attached to both my complaint filed through their website and my account which is still active on their website. [email protected] Is the email I was asked to send a copy of the email I received with the promotion from their website.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]) dated October 26, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. [redacted] a customer service specialist, has reached out to Mr. [redacted] to discuss this matter. Mr. [redacted] can contact [redacted] at [redacted], and Abby will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of Maria [redacted] (Revdex.com#10980077)
dated December 4, 2015. We want to thank Ms. Holbert
for contacting Restaurant.com regarding the Sweet Tree Bakery & Café in
Calhoun Georgia. We apologize that you are anything but pleased with...
our
service. For over 15 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends the customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Ms. [redacted] purchased two
certificates each with a face value of $10 (or $20 total face value) for which
she paid $8 (or $4 each). Ms. [redacted] apparently attempted to use a certificate
but the restaurant did not honor it. This is contrary to their
contractual obligations. The Sweet Tree Bakery & Café has been on our
program since February 2015. The
restaurant has accepted numerous other certificates previously. A member of our restaurant service team is
contacting the restaurant.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use
at one of our other participating restaurants. Our website lists over 20 participating restaurants within 40 miles of
her zip code.An eGift Card is equivalent to store credit. The
redemption of the eGift Card for the restaurant specific certificate occurs
electronically on our website. You redeem each $25 eGift Card for a $25
restaurant dining certificate. Here are the instructions on how to redeem
an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Present the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurant. Ms. [redacted] can contact Hina at [email protected], and Hina will
be happy to assist with the exchange and redemption of the eGift Card, and to
answer any additional questions Ms. [redacted] may have. We are confident
that Ms. [redacted] will enjoy her dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,Aaron [redacted]Restaurant.com
Complaint: [redacted]
I am rejecting this response because:
I do not intend to use this website any longer. These $25 certificates are ripoffs bc you can't anything within this price range. Not to mention some restaurants won't honor these certificates without a min purchase. If I'm only dining for myself, I won't purchase over $50 of items. I don't want these certificates unless I'm able to use 3 certificates at one time
Sincerely,
[redacted]
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 12, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the La [redacted] restaurant in Nixa, Missouri. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program for over a year. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants.Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You [redacted] each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to [redacted] an eGift Card:To [redacted] your e-Gift card online1. Go to http://[redacted].restaurant.com. Enter the code above to create your shopping cart.2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers.3. Add a restaurant specific Gift Certificate to your cart and check out.4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. [redacted], one of our customer service specialists, has been in contact with Ms. [redacted] about this situation. Ms. [redacted] can contact [redacted] at h[redacted]@restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you.Sincerely,[redacted]Restaurant.com Tell us why here...
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com#[redacted])
dated December 7, 2015. We want to thank Mr. [redacted] for contacting Restaurant.com regarding the Fatafeat
Mediterranean Restaurant in Ft. Collins, Colorado. We apologize
that you are anything...
but pleased with our service. For over 15 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. The service
works like this: A restaurant signs up with one of our restaurant
consultants and Restaurant.com then builds the restaurant a custom website,
hosts copies of the restaurant’s menus, advertises the restaurant throughout
the Internet. Restaurant.com sends the customers into the restaurant by
offering discounted promotional certificates to consumers on behalf of the
restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Please understand that no matter when a
certificate is issued by the restaurant, they are bound by our contract to
accept it. In October 2015, Mr. [redacted] purchased a $10 certificate for
the Fatafeat Mediterranean Restaurant for which he
paid $4. Mr. [redacted] had purchased used
four certificates and saved over $100. The [redacted] Restaurant joined our program
in January 2015 and had previously accepted at least 12 certificates. Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than happy to
exchange the $10 certificate for a $10 Restaurant.com eGfit Card.An eGift Card is equivalent to store credit. Mr. [redacted]
can redeem the eGift Card for a restaurant specific certificate at another
participating restaurant of his choice. The redemption of the eGift Card
for the restaurant specific certificate occurs electronically on our
website. Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Present the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurant. Mr. [redacted] may contact [redacted], a customer service
specialists, at [email protected]. [redacted] will be happy to assist with the exchange
and redemption of the eGift Card, and to answer any additional questions he may
have. We are confident that Mr. [redacted] will enjoy his dining experience
and the savings with using his Restaurant.com certificates. Thank you.Sincerely,[redacted]Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated February 29, 2016, regarding the [redacted] restaurant in [redacted] New York. On February 3, 2016, per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling...
certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. If Mr. [redacted] would like, we can provide the information to Mr. [redacted] to show authorization to include the restaurant in our program. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The [redacted] complaint(which I did email them about) was taken care of within a couple of hours of filing the complaint, which is why it now shows up in the account. I don't know how much I've "saved" through restaurant.com, but the hassle I've had to deal with over the years is not worth the "savings". In addition to this, there are fewer and fewer restaurants that participate in my area, which has forced me to exchange certificates numerous times, since the business no longer participates. I won't attempt to guess why that is, though I have my suspicions. I will use whatever certificates I have left in my account, and then will close it. I will make one suggestion that would likely avoid many issues that customers are having, re-work the mobile app. The mobile app seems to be the cause of most problems. I believe this frequently causes the certificates to show up as being used, even though they haven't been used. When I print the certificates from the website and use them, there's no issues. Only when I attempt to use the app at the restaurant, will the problems occur. And yes, I have the latest update for the app, and am using a Nexus 6p, so it's running the latest Android OS. I've also had these problems with previous phones, so the cell phones are not the issue. It's the mobile app.In any case, they did correct the errors, so I accept their resolution.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We have exchange the certificate for a Restaurant.com eGift Card. An eGift Card is equivalent to store credit. I have also asked [redacted], a customer specialist specialist, to contact Ms. [redacted] to discuss how we can assist her. Ms. [redacted] can contact Abby at [redacted]. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] dated January 28, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding assistance with locating an eGift Card in her account. For over 10 years, Restaurant.com has...
been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 1, 2016, [redacted] one of our customer service specialists, sent an email to Ms. [redacted] explaining that the eGift Card is located in the “Gift Card” section in her account Ms. [redacted] provided instruction on how Ms. [redacted] can locate the eGift Card and how Ms. [redacted] can redeem the eGift Card for a restaurant specific certificate. It is the restaurant certificate that is used at the restaurant. Ms. [redacted] can reach [redacted] at [redacted] for further assistance. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...