To Whom It May Concern:We have received the complaint of [redacted] dated December 10, 2015. In the letter, [redacted] has questions about
how to redeem and then use his Retaurant.com eGift Cards. For over 10 years, Restaurant.com has been an established
online...
marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. [redacted] previously used three restaurant certificates
each with a face value of $25 (or $75 total savings). An eGift Card is equivalent to store
credit. A customer cannot use an eGift Card at the restaurant.
Instead, [redacted] can redeem the eGift Card at our website for a restaurant
specific certificate. It is the restaurant specific certificate that is
used at the restaurant. [redacted] can redeem the eGift Card at one of
our thousands of participating restaurants nationwide. [redacted] redeemed an eGift Card with a face value of
$25. The redemption is done on a value
for value basis, i.e. a $25 eGift Card is used to obtain a $25 restaurant
specific certificate. [redacted] received the discount off the purchase
price at the time of purchase. The face
values can also be combined such that two $25 eGift Cards can be combined into
a $50 eGift Card and then redeemed for a $50 restaurant certificate. One of our customer service representatives
contacted [redacted] on December 10, 2015 and explained this as well.The eGift Card redemption for the restaurant specific
certificate occurs electronically on our website. Here are the
instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://[redacted] Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Print the gift certificate from
your computer and take it to the restaurant. Our website lists over 40
participating restaurants within 15 miles of Mr. Merriman’ zip code. Restaurant.com is
committed to customer service and wants our consumers to be pleased with our
services. [redacted] may contact Hina, one of our customer service specialists, at [redacted] for assistance
in redeeming eGift Cards for restaurant specific certificates, and to
answer any additional questions he may have. Sincerely,
[redacted]Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted]Revdex.com#[redacted]) dated August 28, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com...
has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] previously used two certificates and saved over $40 on his meals. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for aRestaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] can contact [redacted] a customer specialist specialist, at [redacted], and [redacted]y will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern:We have received additional correspondence from [redacted] regarding the [redacted] restaurant in New York, New
York. Based on the additional information [redacted] provided, we
have been able to identify the outside agency that contacted her. We have specifically instructed that agency to
not contact [redacted] restaurant. We also
informed this agency that we will request that individual agents not perform
services on our behalf where they do not follow the program instructions,
including instructions relating to not contacting restaurants.Per [redacted] request, we also removed the restaurant
from our internal list of potential leads, and contacted the other external
companies we use and informed them not to contact the [redacted] restaurant. [redacted] can contact [redacted], director of
restaurant marketing, at [redacted]
if she has any further questions. Thank you.Very truly yours,[redacted]Restaurant.comTell us why here...
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated February 2, 2017, regarding the [redacted] Café and Grill restaurant in Chicago, Illinois. [redacted], a specialist on our restaurant team, has spoken with Mr. [redacted]. Mr. [redacted]...
asked [redacted] tol contact the restaurant’s marketing person about staying on the program. [redacted] is following up. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of Shelby [redacted] (Revdex.com# [redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but there was a problem with the restaurant honoring it. We note that the restaurant had honored a certificate three days prior to the situation here. We have been in contact with the restaurant and there are no issues with their participation. Ms. [redacted] has used 12 certificates and received savings of over $200 off of her meals. Restaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. In order to provide over the top customer service, we want to offer Ms. [redacted] an additional $25 Restaurant.com eGift Card (which is equivalent to store credit). Ms. [redacted] can redeem the eGift Card for a restaurant specific certificate at any of our thousands of participating restaurants across the country. [redacted] Lanham, one of our customer service specialists, has been in contact with Ms. [redacted] about her account. Ms. [redacted] can contact [redacted] at [redacted]@restaurant.com. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Ms. [redacted] has used 20 certificates and received savings of over $250 off of her meals. Restaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted] about her account. Ms. [redacted] can contact [redacted] at [redacted]@restaurant.com. [redacted] has provided Ms. [redacted] with the current status of each restaurant for which she has a certificate. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated February 16, 2016. In the letter, Mr. [redacted] states that he inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for...
the restaurant certificate. We are providing Mr. [redacted] a $25 Restaurant.com eGift Card as a replacement. We apologize that you are anything but pleased with our service. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr. [redacted] paid $6 for a restaurant certificate with a face value of $15 at the [redacted] Eatery. Mr. [redacted] used the certificate and received the $15 discount on February 14, 2016. Mr. [redacted] has Restaurant.com credit which he could have redeemed to obtain the restaurant certificate. We are providing Mr. [redacted] with a $25 Restaurant.com eGift Card to replace the $15 certificate he purchased. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, Mr. [redacted] can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Mr. [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.e. for each $25 restaurant specific certificate obtained, the value of the eGift Card is reduced by $25. The eGift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr. [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the eGift Cards, and to answer any additional questions he may have. Sincerely,
[redacted] Restaurant.com Tell us why here...
To Whom It May Concern:We have received the complaint of [redacted] dated December 10, 2015. In the letter, [redacted] has questions about
how to redeem and then use his Retaurant.com eGift Cards. For over 10 years, Restaurant.com has been an established
online...
marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. [redacted] previously used three restaurant certificates
each with a face value of $25 (or $75 total savings). An eGift Card is equivalent to store
credit. A customer cannot use an eGift Card at the restaurant.
Instead, [redacted] can redeem the eGift Card at our website for a restaurant
specific certificate. It is the restaurant specific certificate that is
used at the restaurant. [redacted] can redeem the eGift Card at one of
our thousands of participating restaurants nationwide. [redacted] redeemed an eGift Card with a face value of
$25. The redemption is done on a value
for value basis, i.e. a $25 eGift Card is used to obtain a $25 restaurant
specific certificate. [redacted] received the discount off the purchase
price at the time of purchase. The face
values can also be combined such that two $25 eGift Cards can be combined into
a $50 eGift Card and then redeemed for a $50 restaurant certificate. One of our customer service representatives
contacted [redacted] on December 10, 2015 and explained this as well.The eGift Card redemption for the restaurant specific
certificate occurs electronically on our website. Here are the
instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://[redacted] Enter the code above to
create your shopping cart.2. Search for restaurants in your
area by zip code or state - there are thousands to choose from nationwide. Or
you may select from exciting products and services offered through quality
online retailers.3. Add a restaurant specific Gift
Certificate to your cart and check out.4. Print the gift certificate from
your computer and take it to the restaurant. Our website lists over 40
participating restaurants within 15 miles of Mr. Merriman’ zip code. Restaurant.com is
committed to customer service and wants our consumers to be pleased with our
services. [redacted] may contact Hina, one of our customer service specialists, at [redacted] for assistance
in redeeming eGift Cards for restaurant specific certificates, and to
answer any additional questions he may have. Sincerely,
[redacted]Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted]Revdex.com#[redacted]) dated August 28, 2016. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com...
has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] previously used two certificates and saved over $40 on his meals. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for aRestaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] can contact [redacted] a customer specialist specialist, at [redacted], and [redacted]y will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern:We have received additional correspondence from [redacted] regarding the [redacted] restaurant in New York, New
York. Based on the additional information [redacted] provided, we
have been able to identify the outside agency that contacted her. We have specifically instructed that agency to
not contact [redacted] restaurant. We also
informed this agency that we will request that individual agents not perform
services on our behalf where they do not follow the program instructions,
including instructions relating to not contacting restaurants.Per [redacted] request, we also removed the restaurant
from our internal list of potential leads, and contacted the other external
companies we use and informed them not to contact the [redacted] restaurant. [redacted] can contact [redacted], director of
restaurant marketing, at [redacted]
if she has any further questions. Thank you.Very truly yours,[redacted]Restaurant.comTell us why here...
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) dated February 2, 2017, regarding the [redacted] Café and Grill restaurant in Chicago, Illinois. [redacted], a specialist on our restaurant team, has spoken with Mr. [redacted]. Mr. [redacted]...
asked [redacted] tol contact the restaurant’s marketing person about staying on the program. [redacted] is following up. Mr. [redacted] can contact [redacted] at [redacted] if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of Shelby [redacted] (Revdex.com# [redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but there was a problem with the restaurant honoring it. We note that the restaurant had honored a certificate three days prior to the situation here. We have been in contact with the restaurant and there are no issues with their participation. Ms. [redacted] has used 12 certificates and received savings of over $200 off of her meals. Restaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. In order to provide over the top customer service, we want to offer Ms. [redacted] an additional $25 Restaurant.com eGift Card (which is equivalent to store credit). Ms. [redacted] can redeem the eGift Card for a restaurant specific certificate at any of our thousands of participating restaurants across the country. [redacted] Lanham, one of our customer service specialists, has been in contact with Ms. [redacted] about her account. Ms. [redacted] can contact [redacted] at [redacted]@restaurant.com. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an...
established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Ms. [redacted] has used 20 certificates and received savings of over $250 off of her meals. Restaurant.com is deeply disappointed by the restaurant’s actions here and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted] about her account. Ms. [redacted] can contact [redacted] at [redacted]@restaurant.com. [redacted] has provided Ms. [redacted] with the current status of each restaurant for which she has a certificate. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated February 16, 2016. In the letter, Mr. [redacted] states that he inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for...
the restaurant certificate. We are providing Mr. [redacted] a $25 Restaurant.com eGift Card as a replacement. We apologize that you are anything but pleased with our service. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr. [redacted] paid $6 for a restaurant certificate with a face value of $15 at the [redacted] Eatery. Mr. [redacted] used the certificate and received the $15 discount on February 14, 2016. Mr. [redacted] has Restaurant.com credit which he could have redeemed to obtain the restaurant certificate. We are providing Mr. [redacted] with a $25 Restaurant.com eGift Card to replace the $15 certificate he purchased. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, Mr. [redacted] can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Mr. [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.e. for each $25 restaurant specific certificate obtained, the value of the eGift Card is reduced by $25. The eGift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr. [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the eGift Cards, and to answer any additional questions he may have. Sincerely,
[redacted] Restaurant.com Tell us why here...