Complaint: [redacted]
I am rejecting this response because:I no longer have the email address you are asking me to reply to that was 5 years ago I am contacting you from my current email address [redacted] at this point I do not wish to exchange the gift card for another I went to the location of the card I had they refused to honor it so I had to pay out of pocket $35 which is unacceptable you said they have to honor it but they didn't additionally I contacted you 5 times via email and you refuse to reply until I file a Revdex.com complaint. I already paid 35 out of pocket for my meal at [redacted] I want a full refund of $35 issued to me at [redacted] this is the only acceptable resolution as I already paid you 25 for the certificate I was not allowed to use and additionally you cost me $35 at [redacted] when I had to pay for my meal that should have been taken care of by the certificate your so called program has already cost me money out of my pocket and you refuse to make it right I do not want another certificate that may or may not work again leaving me with yet another bill I want my $35 back!
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] dated January 12, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. On January 12, 2016 (the same...
day as the complaint), we provided a full refund to Ms. [redacted]. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms. [redacted] purchased 2 certificates for the [redacted] restaurant. We have issued a full refund to Ms. [redacted]. Ms. [redacted] can contact [redacted], one of our customer service specialists, at [redacted] if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted]. Ms. [redacted] purchased 4 eGift Cards each with a face value of $25 (a total face value of $100). In the letter, Ms. [redacted] requests that the eGift Cards be exchanged for physical gift cards. On March 4, 2016, per Ms. [redacted] request, Restaurant.com exchanged the eGift Cards for physical gift cards and sent the physical gift cards to her address via UPS standard delivery. On March 22, 2016, Ms. [redacted] reported that she had not received the four gift cards that we sent. That same day, on March 22, 2016, we resent the four gift cards via UPS expedited delivery. We would expect that Ms. [redacted] has received the gift cards. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms. [redacted] may contact Lauren Noel at [redacted] for assistance in redeeming the Gift Cards for restaurant specific certificates, and to answer any additional questions she may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. The primary identifier in our database for our...
customers is their email address. The email Mr. [redacted] provided in the Revdex.com Complaint is not in our database. [redacted], one of our customer service specialists, contacted Mr. [redacted] to request additional information (such as the number of the gift card) so that we could look into this matter. Mr. [redacted] can contact [redacted] at [redacted]@restaurant.com. I am confident that [redacted] will be able to resolve this matter with Mr. [redacted] directly. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory if they never call again!
Sincerely,
[redacted]
To Whom It May Concern:We have received the complaint of [redacted] dated October 19,
2015. We want to thank [redacted] for contacting Restaurant.com
regarding issues with accessing his account. For over 10 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. [redacted] says that on October 19, 2015 he attempted to
purchase a certificate for a restaurant but was unable to do so. On that date, Restaurant.com was having
technical issues which impacted some customers.
[redacted] contacted our customer service department. As an apology for the inconvenience,
Restaurant.com provided [redacted] with a free $25 Restaurant.com eGift
Card. [redacted] can
redeem that eGift Card for a corresponding restaurant certificate at one of
thousands of participating restaurants.
[redacted] can contact [redacted] one of our customer service
specialists, at [redacted] if he has any further problems or other questions. Thank you.Sincerely,[redacted]Restaurant.com
Complaint: [redacted]
I am rejecting this response because: I clearly indicated I wanted gift card worth since several attempts at the restaurant were made to use card with no avail, several attempts were made to contact restaurant.com to no avail, and it was only after I contacted the Revdex.com did I get a response. Now restaurant.com is being manipulative by indicating on the Revdex.com site that I will get a refund that I requested, but personally emailed me to say it's only $12. That's against the law.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/03) */
To Whom It May Concern:
We have received the complaint of [redacted] (Revdex.com #XXXXXXXX) dated May 29, 2015. In her letter, Ms. [redacted] has questions about the use of a Retaurant.com certificate. Per her request, Restaurant.com has issued a...
full refund to Ms. [redacted].
For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Restaurant.com sells consumers dining certificates at a substantial discount. Restaurant.com clearly explains the terms and conditions prior to any purchase. Our site works like this: The consumer can search for participating restaurants in the area. This first page of restaurant listings includes the name and address of the restaurant, a one sentence description, the price of the certificate, and the minimum purchase amount. For example, for the $25 dining certificate, the only term shown is: "Minimum purchase of $50."
Should a consumer choose to purchase a certificate, you first see a summary of your order and are prompted to enter billing information. Before the consumer has the opportunity to check out, the consumer must click a box that certifies you have read and agrees to our site terms, the general terms of the certificate and the specific restrictions on the certificate. The consumer need only click the link and they will appear. All consumers accept these terms, including restaurant restrictions, in order to check out. For example, the Terms provide: "The redemption of a Restaurant-Specific Gift Certificate requires additional consideration paid to the restaurant. Restaurant-Specific Gift Certificates have no value without additional consideration."
We have put multiple measures in place to ensure that our consumers understand our product before purchasing. Nonetheless, we regret that you were not pleased with our product, as it represents a compelling opportunity for consumers to dine at a significant discount.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. As noted, we have fully refunded Ms. [redacted] to the credit card she used for the purchase. The refund should appear in her credit card account within 3-5 business days. Ms. [redacted] can contact [redacted], one of our customer services specialists, at [redacted]@restaurant.com for any further assistance. Thank you.
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) regarding the [redacted] restaurant in Nashville, Tennessee. Per Mr. [redacted] request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our...
program. He has removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the restaurant. Mr. [redacted] can contact [redacted], director of restaurant marketing, at [redacted]@restaurant.com, if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Restaurant.com just gave me the same response exactly like last response, so I am going to reject it just the same as last rejection.I think Restaurant.com is in serious problem because the same thing happened when I tried to use the certificate at the restaurant [redacted] Cusine. ([redacted])on Feb 18, 2016. The manager explained to us that the restaurant is no longer has contract with Restaurant.com but Restaurant.com still advertise the deal for the restaurant. The manager told us we should be careful with this RESTARUANT.COM because it is not doing business in good faith.As I said, the past successful experience does not warrant restaurant.com to rip off repeated customers. I now demand to have a full refund of all my unused certificates in cash so I do't have to deal with refusal from the restaurants I bought the deals. It was a humiliating and embarrassing experience.
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com regarding assistance with gift cards that were lost. On December 23, 2016, [redacted] one of our customer service...
specialists, sent replacement gift cards. [redacted] sent an email to [redacted] with this information. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. [redacted] may contact [redacted] at [redacted] for assistance, and to answer any additional questions. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated July 26, 2016. We want to thank Mr[redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Santa Ana, California. We apologize that you are anything but...
pleased with our service. We have provided a refund to Mr[redacted] for the amount he paid for the certificate. We have issued Mr[redacted] an additional free $25 eGift Card for his inconvenience. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a refund to Mr. [redacted]. We have also issued a free $25 eGift Card to Mr. [redacted]. Mr[redacted] can contact [redacted], one of our customer service specialists, at [redacted], if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. Mr. [redacted] and [redacted], one of our customer service specialists, have been in contact regarding this matter. I am confident that this matter can be resolved through direct communication between Mr. [redacted] and [redacted]. Mr. [redacted] states that he received one $25 Restaurant.com eGift Card for free from a promotion through one of our marketing partners. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate. An eGift Card is not used to “purchase” a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Redemption of the eGift Card is done on a value for value basis, i.e. a $25 eGift Card is used to obtain a $25 restaurant specific certificate. In other words, an eGift Card can be redeemed towards a restaurant certificate of the same face value. The savings Mr. [redacted] sees on the website is to purchase a certificate or gift card. The discount is off the purchase price, e.g. Mr. [redacted] could pay $10 and receive a $25 Restaurant.com eGift Card. The eGift Card is not used towards a purchase, but towards a redemption for a restaurant specific certificate. Mr. [redacted] received the eGift Card for free. Mr. [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming the eGift Card for a restaurant specific certificate, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to point out that in my original complaint, I mentioned that in the past year I had contacted restaurant.com customer service via telephone. At that time, I requested restaurant.com to close my account. I was told by the restaurant.com representative that restaurant.com could not close my account because the [redacted] requires them to keep my account open for 7 years. I am disappointed, but not surprised, that the business did not address what occurred during this telephone call to their customer service. Had restaurant.com fulfilled my request during this telephone conversation, my subsequent complaint would have been completely unnecessary.
[redacted]
To Whom It May Concern:We have received the complaint of Sweene [redacted] (Revdex.com#10887391)
dated October 26, 2015. We want to thank Ms. [redacted]
for contacting Restaurant.com. We apologize that you are anything but
pleased with our service. On November 2, 2015, we provided a...
refund
to Ms. [redacted].For over 10 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends the customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The
restaurant’s primary obligation under the contract is to honor the certificates
when customers present them. Despite their obligations, the
restaurant stated that they would not honor here. Restaurant.com is deeply
disappointed by the restaurant’s actions and the discomfort those actions have
caused you. Restaurant.com is committed to customer service and
wants our consumers to be pleased with their purchases. Ms. [redacted] purchased a certificate with a face value of $25 for
the [redacted] restaurant for which she paid $3.00. Hina Shaikh, one of our customer
service specialists, has been in contact with Ms. [redacted]. On November 2, 2015, we issued a $3 refund to
Ms. [redacted] for the purchase of this certificate.Ms. [redacted] can contact Hina, at [email protected], if she has any
further questions. Thank you. Sincerely,Aaron [redacted]Restaurant.comSincerely,Aaron [redacted]Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] dated March 23, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding a restaurant in the [redacted] area. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Ms. [redacted] has used over 40 dining certificates saving over $1,000 off of her meals. She most recently used a certificate in January 2016. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. Ms. [redacted] did not identify the restaurant where this occurred. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted], about this matter. After Ms. [redacted] identifies the restaurant, [redacted] may be able to suggest alternate solutions. At a minimum, [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established...
online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. [redacted], one of our customer service representatives, has been in contact with Mr. [redacted]. Upon receiving information from Mr. [redacted], [redacted] can exchange the certificate for use at another participating restaurant, will follow up with the specific restaurant. Mr. [redacted] can contact [redacted] at [redacted]@restaurant.com, and [redacted] will be happy to assist Mr. [redacted], and answer any additional questions Mr. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted]) dated November 8, 2016. We want to thank Ms. ** for contacting Restaurant. We apologize that you are anything but pleased with our service. The primary identifier in our database...
for our customers is their email address. The email Ms. ** provided in the Revdex.com Complaint ([redacted] is not in our database. We request that Ms. ** provide another email address, an order number, or the number shown on the certificate or eGift Card, so that we can research her complaint more fully. [redacted], one of our customer service specialists, reached out to Ms. ** to obtain additional information. Ms. ** may contact [redacted] at [redacted] with the information. I am confident that [redacted] will be able to assist Ms. [redacted] Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Complaint[redacted]
I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to me. 1. NONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and 2. I honored those people's coupons as a gesture of good will and being cordial to them. Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!?
Sincerely,
[redacted]
Revdex.com[redacted]
Re: ID # [redacted]
*
Dear [redacted]:
Thank you for your cooperation in responding to the above consumer's complaint.
We forwarded your response to [redacted] . Unfortunately, the consumer notified our office they are not satisfied. Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
The text of your response may be publicly posted on Revdex.com’s website. Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
F: 312-595-9760
E: [email protected]
MESSAGE:
Complaint: [redacted]
I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to me. 1. NONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and 2. I honored those people's coupons as a gesture of good will and being cordial to them. Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!?
Sincerely,
[redacted]
*
Revdex.com[redacted]
Dear [redacted]
This message is regarding Complaint ID # [redacted]- Restaurant.com
Thank you for following up with Revdex.com regarding your position in the above-mentioned dispute.
We understand you are NOT satisfied with the business’s response, and have noted your dissatisfaction in our files. While we regret we were unable to reach your desired resolution, the business has provided Revdex.com with its position. This matter is now closed in Revdex.com files, and will appear in the company’s Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
Please note, the text of your response may be publicly posted on Revdex.com’s website. Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
We appreciate the opportunity to be of service, and sincerely hope you will contact us for pre-purchase information.
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Ms. [redacted] requested a refund of for a purchase of two “Dinner and a Movie” packages. Our records show that the refund was issued to Ms. [redacted] on the credit card used for both...
purchases. Ms. [redacted] can contact [redacted], a customer service specialist, at [redacted], and [redacted] will be happy to answer any additional questions Ms. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com
Complaint: [redacted]
I am rejecting this response because:I no longer have the email address you are asking me to reply to that was 5 years ago I am contacting you from my current email address [redacted] at this point I do not wish to exchange the gift card for another I went to the location of the card I had they refused to honor it so I had to pay out of pocket $35 which is unacceptable you said they have to honor it but they didn't additionally I contacted you 5 times via email and you refuse to reply until I file a Revdex.com complaint. I already paid 35 out of pocket for my meal at [redacted] I want a full refund of $35 issued to me at [redacted] this is the only acceptable resolution as I already paid you 25 for the certificate I was not allowed to use and additionally you cost me $35 at [redacted] when I had to pay for my meal that should have been taken care of by the certificate your so called program has already cost me money out of my pocket and you refuse to make it right I do not want another certificate that may or may not work again leaving me with yet another bill I want my $35 back!
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] dated January 12, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. On January 12, 2016 (the same...
day as the complaint), we provided a full refund to Ms. [redacted]. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms. [redacted] purchased 2 certificates for the [redacted] restaurant. We have issued a full refund to Ms. [redacted]. Ms. [redacted] can contact [redacted], one of our customer service specialists, at [redacted] if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted]. Ms. [redacted] purchased 4 eGift Cards each with a face value of $25 (a total face value of $100). In the letter, Ms. [redacted] requests that the eGift Cards be exchanged for physical gift cards. On March 4, 2016, per Ms. [redacted] request, Restaurant.com exchanged the eGift Cards for physical gift cards and sent the physical gift cards to her address via UPS standard delivery. On March 22, 2016, Ms. [redacted] reported that she had not received the four gift cards that we sent. That same day, on March 22, 2016, we resent the four gift cards via UPS expedited delivery. We would expect that Ms. [redacted] has received the gift cards. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms. [redacted] may contact Lauren Noel at [redacted] for assistance in redeeming the Gift Cards for restaurant specific certificates, and to answer any additional questions she may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. The primary identifier in our database for our...
customers is their email address. The email Mr. [redacted] provided in the Revdex.com Complaint is not in our database. [redacted], one of our customer service specialists, contacted Mr. [redacted] to request additional information (such as the number of the gift card) so that we could look into this matter. Mr. [redacted] can contact [redacted] at [redacted]@restaurant.com. I am confident that [redacted] will be able to resolve this matter with Mr. [redacted] directly. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution satisfactory if they never call again!
Sincerely,
[redacted]
To Whom It May Concern:We have received the complaint of [redacted] dated October 19,
2015. We want to thank [redacted] for contacting Restaurant.com
regarding issues with accessing his account. For over 10 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. [redacted] says that on October 19, 2015 he attempted to
purchase a certificate for a restaurant but was unable to do so. On that date, Restaurant.com was having
technical issues which impacted some customers.
[redacted] contacted our customer service department. As an apology for the inconvenience,
Restaurant.com provided [redacted] with a free $25 Restaurant.com eGift
Card. [redacted] can
redeem that eGift Card for a corresponding restaurant certificate at one of
thousands of participating restaurants.
[redacted] can contact [redacted] one of our customer service
specialists, at [redacted] if he has any further problems or other questions. Thank you.Sincerely,[redacted]Restaurant.com
Complaint: [redacted]
I am rejecting this response because: I clearly indicated I wanted gift card worth since several attempts at the restaurant were made to use card with no avail, several attempts were made to contact restaurant.com to no avail, and it was only after I contacted the Revdex.com did I get a response. Now restaurant.com is being manipulative by indicating on the Revdex.com site that I will get a refund that I requested, but personally emailed me to say it's only $12. That's against the law.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2015/06/03) */
To Whom It May Concern:
We have received the complaint of [redacted] (Revdex.com #XXXXXXXX) dated May 29, 2015. In her letter, Ms. [redacted] has questions about the use of a Retaurant.com certificate. Per her request, Restaurant.com has issued a...
full refund to Ms. [redacted].
For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly.
Restaurant.com sells consumers dining certificates at a substantial discount. Restaurant.com clearly explains the terms and conditions prior to any purchase. Our site works like this: The consumer can search for participating restaurants in the area. This first page of restaurant listings includes the name and address of the restaurant, a one sentence description, the price of the certificate, and the minimum purchase amount. For example, for the $25 dining certificate, the only term shown is: "Minimum purchase of $50."
Should a consumer choose to purchase a certificate, you first see a summary of your order and are prompted to enter billing information. Before the consumer has the opportunity to check out, the consumer must click a box that certifies you have read and agrees to our site terms, the general terms of the certificate and the specific restrictions on the certificate. The consumer need only click the link and they will appear. All consumers accept these terms, including restaurant restrictions, in order to check out. For example, the Terms provide: "The redemption of a Restaurant-Specific Gift Certificate requires additional consideration paid to the restaurant. Restaurant-Specific Gift Certificates have no value without additional consideration."
We have put multiple measures in place to ensure that our consumers understand our product before purchasing. Nonetheless, we regret that you were not pleased with our product, as it represents a compelling opportunity for consumers to dine at a significant discount.
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. As noted, we have fully refunded Ms. [redacted] to the credit card she used for the purchase. The refund should appear in her credit card account within 3-5 business days. Ms. [redacted] can contact [redacted], one of our customer services specialists, at [redacted]@restaurant.com for any further assistance. Thank you.
Sincerely,
[redacted]
Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com#[redacted]) regarding the [redacted] restaurant in Nashville, Tennessee. Per Mr. [redacted] request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our...
program. He has removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the restaurant. Mr. [redacted] can contact [redacted], director of restaurant marketing, at [redacted]@restaurant.com, if he has any further questions. Thank you. Very truly yours, [redacted] Restaurant.com Tell us why here...
Complaint: [redacted]
I am rejecting this response because:Restaurant.com just gave me the same response exactly like last response, so I am going to reject it just the same as last rejection.I think Restaurant.com is in serious problem because the same thing happened when I tried to use the certificate at the restaurant [redacted] Cusine. ([redacted])on Feb 18, 2016. The manager explained to us that the restaurant is no longer has contract with Restaurant.com but Restaurant.com still advertise the deal for the restaurant. The manager told us we should be careful with this RESTARUANT.COM because it is not doing business in good faith.As I said, the past successful experience does not warrant restaurant.com to rip off repeated customers. I now demand to have a full refund of all my unused certificates in cash so I do't have to deal with refusal from the restaurants I bought the deals. It was a humiliating and embarrassing experience.
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com regarding assistance with gift cards that were lost. On December 23, 2016, [redacted] one of our customer service...
specialists, sent replacement gift cards. [redacted] sent an email to [redacted] with this information. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. [redacted] may contact [redacted] at [redacted] for assistance, and to answer any additional questions. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated July 26, 2016. We want to thank Mr[redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Santa Ana, California. We apologize that you are anything but...
pleased with our service. We have provided a refund to Mr[redacted] for the amount he paid for the certificate. We have issued Mr[redacted] an additional free $25 eGift Card for his inconvenience. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a refund to Mr. [redacted]. We have also issued a free $25 eGift Card to Mr. [redacted]. Mr[redacted] can contact [redacted], one of our customer service specialists, at [redacted], if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. Mr. [redacted] and [redacted], one of our customer service specialists, have been in contact regarding this matter. I am confident that this matter can be resolved through direct communication between Mr. [redacted] and [redacted]. Mr. [redacted] states that he received one $25 Restaurant.com eGift Card for free from a promotion through one of our marketing partners. An eGift Card is equivalent to store credit. A customer cannot use an eGift Card at the restaurant. Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate. An eGift Card is not used to “purchase” a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Redemption of the eGift Card is done on a value for value basis, i.e. a $25 eGift Card is used to obtain a $25 restaurant specific certificate. In other words, an eGift Card can be redeemed towards a restaurant certificate of the same face value. The savings Mr. [redacted] sees on the website is to purchase a certificate or gift card. The discount is off the purchase price, e.g. Mr. [redacted] could pay $10 and receive a $25 Restaurant.com eGift Card. The eGift Card is not used towards a purchase, but towards a redemption for a restaurant specific certificate. Mr. [redacted] received the eGift Card for free. Mr. [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming the eGift Card for a restaurant specific certificate, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I would like to point out that in my original complaint, I mentioned that in the past year I had contacted restaurant.com customer service via telephone. At that time, I requested restaurant.com to close my account. I was told by the restaurant.com representative that restaurant.com could not close my account because the [redacted] requires them to keep my account open for 7 years. I am disappointed, but not surprised, that the business did not address what occurred during this telephone call to their customer service. Had restaurant.com fulfilled my request during this telephone conversation, my subsequent complaint would have been completely unnecessary.
[redacted]
To Whom It May Concern:We have received the complaint of Sweene [redacted] (Revdex.com#10887391)
dated October 26, 2015. We want to thank Ms. [redacted]
for contacting Restaurant.com. We apologize that you are anything but
pleased with our service. On November 2, 2015, we provided a...
refund
to Ms. [redacted].For over 10 years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends the customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The
restaurant’s primary obligation under the contract is to honor the certificates
when customers present them. Despite their obligations, the
restaurant stated that they would not honor here. Restaurant.com is deeply
disappointed by the restaurant’s actions and the discomfort those actions have
caused you. Restaurant.com is committed to customer service and
wants our consumers to be pleased with their purchases. Ms. [redacted] purchased a certificate with a face value of $25 for
the [redacted] restaurant for which she paid $3.00. Hina Shaikh, one of our customer
service specialists, has been in contact with Ms. [redacted]. On November 2, 2015, we issued a $3 refund to
Ms. [redacted] for the purchase of this certificate.Ms. [redacted] can contact Hina, at [email protected], if she has any
further questions. Thank you. Sincerely,Aaron [redacted]Restaurant.comSincerely,Aaron [redacted]Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] dated March 23, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding a restaurant in the [redacted] area. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Ms. [redacted] has used over 40 dining certificates saving over $1,000 off of her meals. She most recently used a certificate in January 2016. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. Ms. [redacted] did not identify the restaurant where this occurred. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted], about this matter. After Ms. [redacted] identifies the restaurant, [redacted] may be able to suggest alternate solutions. At a minimum, [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established...
online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. [redacted], one of our customer service representatives, has been in contact with Mr. [redacted]. Upon receiving information from Mr. [redacted], [redacted] can exchange the certificate for use at another participating restaurant, will follow up with the specific restaurant. Mr. [redacted] can contact [redacted] at [redacted]@restaurant.com, and [redacted] will be happy to assist Mr. [redacted], and answer any additional questions Mr. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted]) dated November 8, 2016. We want to thank Ms. ** for contacting Restaurant. We apologize that you are anything but pleased with our service. The primary identifier in our database...
for our customers is their email address. The email Ms. ** provided in the Revdex.com Complaint ([redacted] is not in our database. We request that Ms. ** provide another email address, an order number, or the number shown on the certificate or eGift Card, so that we can research her complaint more fully. [redacted], one of our customer service specialists, reached out to Ms. ** to obtain additional information. Ms. ** may contact [redacted] at [redacted] with the information. I am confident that [redacted] will be able to assist Ms. [redacted] Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Complaint[redacted]
I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to me. 1. NONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and 2. I honored those people's coupons as a gesture of good will and being cordial to them. Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!?
Sincerely,
[redacted]
Revdex.com[redacted]
Re: ID # [redacted]
*
Dear [redacted]:
Thank you for your cooperation in responding to the above consumer's complaint.
We forwarded your response to [redacted] . Unfortunately, the consumer notified our office they are not satisfied. Revdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files. This matter will appear in your Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
The text of your response may be publicly posted on Revdex.com’s website. Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language. In the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer.
We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future.
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
F: 312-595-9760
E: [email protected]
MESSAGE:
Complaint: [redacted]
I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to me. 1. NONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and 2. I honored those people's coupons as a gesture of good will and being cordial to them. Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!?
Sincerely,
[redacted]
*
Revdex.com[redacted]
Dear [redacted]
This message is regarding Complaint ID # [redacted]- Restaurant.com
Thank you for following up with Revdex.com regarding your position in the above-mentioned dispute.
We understand you are NOT satisfied with the business’s response, and have noted your dissatisfaction in our files. While we regret we were unable to reach your desired resolution, the business has provided Revdex.com with its position. This matter is now closed in Revdex.com files, and will appear in the company’s Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.”
Please note, the text of your response may be publicly posted on Revdex.com’s website. Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language.
We appreciate the opportunity to be of service, and sincerely hope you will contact us for pre-purchase information.
Sincerely,
Your Revdex.com Customer Relations Advocate
Revdex.com Serving Chicago and Northern Illinois
P: 312-245-2510
E: [email protected]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Ms. [redacted] requested a refund of for a purchase of two “Dinner and a Movie” packages. Our records show that the refund was issued to Ms. [redacted] on the credit card used for both...
purchases. Ms. [redacted] can contact [redacted], a customer service specialist, at [redacted], and [redacted] will be happy to answer any additional questions Ms. [redacted] may have. Thank you. Sincerely, [redacted] Restaurant.com