Complaint: 1***
I am rejecting this response because:Your response is patheticIt explains why you are such a poor companyIt was YOUR WEBSITE that caused the problem to begin with and YOUR COMPANY that failed to have any customer service when neededAny DECENT COMPANY would have taken care of the issue I had on the next business day - when I calledI had to go through *** to fix the problem that Restaurant.com caused and they thought it was ludicrous as to how I was treatedIn fact, they gave me my money back instantly after hearing what happened.Restaurant.com needs to change their pathetic practices or risk a class-action lawsuit and severe bad publicity
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated April 19, 2017. We want to thank Ms***for contacting Restaurant.com regarding assistance with accessing their account. On Tuesday April 18, 2017, we had a
technical issue which impacted the ability of some customers to view their accounts for a few hours. That issue was resolved within a few hours. *** ***, one of our customer service specialists, contacted Ms***, explained the circumstances and confirmed that all certificates are still in her account Ms*** can reach *** at ***@restaurant.com if she has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I would like to include the response I sent to ***, as it reflects the continued deception used by Restaurant.com to avoid negative attention.Hi ***,Thank you for your emailI would like a refund, as I have very little trust in Restaurant.com or its legitimacy.For the record, I did respond directly to my first inquiry five days after I had not received a response, on January 6thI also responded directly to the correspondence I received from Restaurant.com on January 12th, with all requested informationHowever, when I had not heard back again-- after seven days-- I submitted a new inquiry because it seemed pretty clear that the business end of things was a disasterI believe, in fact, that I'm only hearing from you now because you've received my Revdex.com complaintAdditionally, I did forewarn Restaurant.com that I intended to file a complaint on January 26th, a full FIFTEEN days before hearing from you. Thank you for following upI do wish you and your business well, for your sake and for the sake of those who purchase from Restaurant.com
Sincerely,
*** ***
To Whom It May Concern: We have received additional correspondence from *** *** (Revdex.com# ***). We want to thank Ms*** for contacting Restaurant.com regarding the ** *** *** *** *** restaurant in Allen, TexasWe apologize that you are anything but pleased with our service. For her inconvenience, we would like to provide Ms*** with an additional $Restaurant.com eGift Card for free. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Between March and January 2016, Ms*** used certificates each with a face value of $(a total savings of $275). Ms*** purchased a certificate with a face value of $for the ** *** restaurant for which she paid $10. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. As of February 12, 2016, we have stopped including the ** *** Greek and Mediterranean restaurant on our website. We have also provided customers who had a certificate for ** *** *** *** *** restaurant with instructions on how they can ex***ge the certificate for use at another participating restaurant. Ms*** can contact *** ***, one of our customer service specialists, at *** and *** will be happy to assist with providing the additional free $eGift Card, the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely,
*** ***Restaurant.com
Complaint: ***
I am rejecting this response because: This is not happening just with one Restaurant, it is about almost all the Restaurants.I know how to redeem a certificate, I am an Engineer
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** *** regarding the *** *** restaurant in Atlanta, Georgia. Per *** *** request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our program. He has
removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the *** *** restaurant*** *** can contact *** ***, director of restaurant marketing, at *** if he has any further questions. *** is working on a lead to identify the phone number of the person who may be contacting *** ***Thank youVery truly yours, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received additional correspondence from Josephine *** (Revdex.com#***). Since the purchases occurred over two years ago, we are unable to refund the money to Ms*** through the credit card she used for the purchaseWe are issuing a check to Ms*** for the refund. Ms*** can contact *** *** one of our customer service specialists, at ***@restaurant.com, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern:We have received a complaint from *** *** (Revdex.com#***
dated December 4, regarding the *** restaurant in New York, New York.
Per *** *** request, I provided a copy of her complaint to the Director
responsible for bringing new
restaurants on our program. He has removed
the restaurant from our internal list of potential leads. He has also
contacted the external companies we use and informed them not to contact the *** restaurant.*** *** can contact *** *** director of
restaurant marketing, at ***
if she has any further questions. Thank you.Very truly yours,*** ***Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated February 3, 2017. We want to thank *** *** for contacting Restaurant.com regarding assistance with an order. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. *** *** placed an order but it did not apparently show in the account. *** *** one of our customer service specialists, located the order and has directly communicated with *** ***. *** offered *** *** an eGift Card or to issue a refund. *** is waiting to hear back. *** *** may contact ***, at ***. Thank you Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com ***). We want to thank Mr***for contacting Restaurant.com regarding assistance with his use of two certificates for the *** Café that had inadvertently been marked as validated in and
thus could not be used at a restaurant. Restaurant.com has provided Mr*** with an eGift Card that can be redeemed for a restaurant certificateWe note that Mr*** had previously used certificates and received over $in discounts off of those meals For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. *** ***, one of our customer service specialists, sent an email to Mr*** explaining that our system shows that two certificates had been “validation” (i.emarked as used) within three minutes of each other. These two certificates were originally purchased in 2015. In addition, *** also responded that Restaurant.com has not received any complaints regarding the *** restaurant, the certificate is shown as available, and Mr*** should be able to use the certificate he has for the *** restaurant. Ms*** can reach *** at ***@restaurant.com if he has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of Eric *** (Revdex.com #***) dated July 17, 2016. Mr*** inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate. It
appears that Mr*** received a Restaurant.com gift card for free. Our records do not show that Mr*** redeemed (or attempted to redeem) a gift card. We have issued a full refund to Mr***We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr*** states that he had a $gift card that he attempted to redeem for a restaurant certificate. Somehow, Mr*** ended up on the purchase path rather than the redemption path. Restaurant.com has issued a full refund to Mr***. Here is a description of a Restaurant.com Gift Card and how a customer redeems it. A Gift Card is equivalent to store credit. A customer cannot use a Gift Card at the restaurant. Instead, Mr*** can redeem the Gift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Mr*** can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $ The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr*** may contact *** *** one of customer services specialists, at *** for assistance in using the Gift Card, and to answer any additional questions he may have. Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of Paris *** (Revdex.com#*** dated January 14, 2016. We want to thank Ms*** for contacting Restaurant.com regarding *** *** *** *** in Birmingham, Alabama. We apologize that you are anything but pleased with our service. Ms*** purchased two certificates for which she paid $7.80. One was a $certificate for *** *** *** for which she paid $6.00. *** *** *** joined our program in September and had honored over certificates including several in January 2016. In January 2016, Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have stopped selling certificates for *** *** *** in order to protect consumers Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are issuing a refund totaling $for the two certificates she purchased. Ms*** may contact *** *** a customer service specialists, at *** *** will be happy answer any additional questions she may have. Thank youSincerely,
*** *** Restaurant.com
Initial Business Response /* (1000, 5, 2015/08/03) */
To Whom It May Concern:
We have received the complaint of *** *** (Revdex.com #XXXXXXXX) dated July 20, We want to thank Ms*** for contacting Restaurant.com regarding assistance with her account
For over years,
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front costRestaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly
On July 27, 2015, one of our customer service representatives was in contact with Ms*** regarding her accountFor her inconvenience, the representative issued Ms*** a $eGift Card freeThe free $eGift Card is in Ms***'s account
Ms*** may contact *** *** one of our customer service specialists, at ***@restaurant.com, for assistance with redeeming the eGift Card and to answer any further questionsThank you
Sincerely,
*** ***
Restaurant.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied the complaint has been resolved because they did credit my account for the $that had disappeared due to a computer glitch when I was trying to exchange two certificates, for $and $15, respectively
The response from Restaurant.com says they credited me with a "free" $gift card for "my inconvenience." It was not "free," nor was "inconvenience" the issueI am not at all happy with their customer service and their refusal to acknowledge that the $was already in my account and was owed to me because it disappeared from my account when I tried to exchange the certificatesThis is not a company I would do business with again
I have over $of credits in my Restaurant.com accountwhen I have used up those credits, I will not do any further business with this company, nor would I recommend it to others
However, they did credit my account for the $that was lost, so I am satisfied that the issue is resolved
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated April 16, 2016. We want to thank Ms*** for contacting Restaurant. We apologize that you are anything but pleased with our service. The primary identifier in our database for
our customers is their email address. The email Ms*** provided in the Revdex.com Complaint ***) is not in our database. We request that Ms*** provide another email address, an order number, or the number shown on the certificate or eGift Card, so that we can research her complaint more fully. *** *** one of our customer service specialists, reached out to Ms*** to obtain additional information. Ms*** may contact *** at *** with the information. I am confident that *** will be able to assist Ms***. Thank youSincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** *** *** dated January 5, 2016. We want to thank *** *** contacting Restaurant.com regarding assistance with accessing their account. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On January 7, 2016, *** *** one of our customer service specialists, sent an email to *** *** resetting their password. This will enable *** *** to access their account and the certificates. *** ***can reach *** at *** if they has any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated March 13, 2016. Ms*** purchased eGift Cards each with a face value of $(a total face value of $100). In the letter, Ms*** requests that the eGift Cards be exchanged
for physical gift cards. On March 4, 2016, per Ms***’s request, Restaurant.com exchanged the eGift Cards for physical gift cards and sent the physical gift cards to her address. We would expect that Ms*** has received the gift cardsA gift card is equivalent to store credit. A customer cannot use the Gift Card at the restaurant. Instead, Ms*** can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Ms*** can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $25. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms*** may contact *** at *** for assistance if she has not yet received the physical gift cards, for assisting in redeeming the eGift Cards for restaurant specific certificates, and to answer any additional questions she may have. Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received a complaint from Andrea *** (Revdex.com#***) dated Februjary 13, regarding her restaurant in Atlanta, Georgia. Per Ms***’s request, I provided a copy of her complaint to the Director responsible for bringing new
restaurants on our program. He has removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the *** and *** Restaurant Ms*** can contact Phil ***, director of restaurant marketing, at p***@restaurant.com, if she has any further questions. Thank you Very truly yours, Aaron *** Restaurant.com Tell us why here
To Whom It May Concern:
We
have received the complaint of *** *** (Revdex.com #***)
dated April 30, 2017. In his letter, Mr*** has questions about the use
of a Retaurant.com certificate and the terms and conditions. Mr*** purchased four certificates
for purchases at connamombakery.com. On May 5, 2017, Mr*** states that he did
not notice that only one certificate can be used for each purchase. Restaurant.com has issued a total refund to
Mr***.
For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly.
We have put multiple measures in place to ensure that our
consumers understand our product before purchasing. Nonetheless, we
regret that you were not pleased with our product, as it represents a
compelling opportunity for consumers to dine at a significant discount.
Restaurant.com is committed to customer service and wants
our consumers to be pleased with their purchases. As noted, on May 5,
2017, we have issued a total refund to Mr***. Mr*** can contact *** ***, one of
our customer services specialists, at ***@restaurant.com
for any further assistance. Thank you
Sincerely,
*** ***
Restaurant.com
Complaint: 1***
I am rejecting this response because:Your response is patheticIt explains why you are such a poor companyIt was YOUR WEBSITE that caused the problem to begin with and YOUR COMPANY that failed to have any customer service when neededAny DECENT COMPANY would have taken care of the issue I had on the next business day - when I calledI had to go through *** to fix the problem that Restaurant.com caused and they thought it was ludicrous as to how I was treatedIn fact, they gave me my money back instantly after hearing what happened.Restaurant.com needs to change their pathetic practices or risk a class-action lawsuit and severe bad publicity
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated April 19, 2017. We want to thank Ms***for contacting Restaurant.com regarding assistance with accessing their account. On Tuesday April 18, 2017, we had a
technical issue which impacted the ability of some customers to view their accounts for a few hours. That issue was resolved within a few hours. *** ***, one of our customer service specialists, contacted Ms***, explained the circumstances and confirmed that all certificates are still in her account Ms*** can reach *** at ***@restaurant.com if she has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I would like to include the response I sent to ***, as it reflects the continued deception used by Restaurant.com to avoid negative attention.Hi ***,Thank you for your emailI would like a refund, as I have very little trust in Restaurant.com or its legitimacy.For the record, I did respond directly to my first inquiry five days after I had not received a response, on January 6thI also responded directly to the correspondence I received from Restaurant.com on January 12th, with all requested informationHowever, when I had not heard back again-- after seven days-- I submitted a new inquiry because it seemed pretty clear that the business end of things was a disasterI believe, in fact, that I'm only hearing from you now because you've received my Revdex.com complaintAdditionally, I did forewarn Restaurant.com that I intended to file a complaint on January 26th, a full FIFTEEN days before hearing from you. Thank you for following upI do wish you and your business well, for your sake and for the sake of those who purchase from Restaurant.com
Sincerely,
*** ***
To Whom It May Concern: We have received additional correspondence from *** *** (Revdex.com# ***). We want to thank Ms*** for contacting Restaurant.com regarding the ** *** *** *** *** restaurant in Allen, TexasWe apologize that you are anything but pleased with our service. For her inconvenience, we would like to provide Ms*** with an additional $Restaurant.com eGift Card for free. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Between March and January 2016, Ms*** used certificates each with a face value of $(a total savings of $275). Ms*** purchased a certificate with a face value of $for the ** *** restaurant for which she paid $10. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. As of February 12, 2016, we have stopped including the ** *** Greek and Mediterranean restaurant on our website. We have also provided customers who had a certificate for ** *** *** *** *** restaurant with instructions on how they can ex***ge the certificate for use at another participating restaurant. Ms*** can contact *** ***, one of our customer service specialists, at *** and *** will be happy to assist with providing the additional free $eGift Card, the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely,
*** ***Restaurant.com
Complaint: ***
I am rejecting this response because: This is not happening just with one Restaurant, it is about almost all the Restaurants.I know how to redeem a certificate, I am an Engineer
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** *** regarding the *** *** restaurant in Atlanta, Georgia. Per *** *** request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our program. He has
removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the *** *** restaurant*** *** can contact *** ***, director of restaurant marketing, at *** if he has any further questions. *** is working on a lead to identify the phone number of the person who may be contacting *** ***Thank youVery truly yours, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received additional correspondence from Josephine *** (Revdex.com#***). Since the purchases occurred over two years ago, we are unable to refund the money to Ms*** through the credit card she used for the purchaseWe are issuing a check to Ms*** for the refund. Ms*** can contact *** *** one of our customer service specialists, at ***@restaurant.com, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern:We have received a complaint from *** *** (Revdex.com#***
dated December 4, regarding the *** restaurant in New York, New York.
Per *** *** request, I provided a copy of her complaint to the Director
responsible for bringing new
restaurants on our program. He has removed
the restaurant from our internal list of potential leads. He has also
contacted the external companies we use and informed them not to contact the *** restaurant.*** *** can contact *** *** director of
restaurant marketing, at ***
if she has any further questions. Thank you.Very truly yours,*** ***Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated February 3, 2017. We want to thank *** *** for contacting Restaurant.com regarding assistance with an order. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. *** *** placed an order but it did not apparently show in the account. *** *** one of our customer service specialists, located the order and has directly communicated with *** ***. *** offered *** *** an eGift Card or to issue a refund. *** is waiting to hear back. *** *** may contact ***, at ***. Thank you Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com ***). We want to thank Mr***for contacting Restaurant.com regarding assistance with his use of two certificates for the *** Café that had inadvertently been marked as validated in and
thus could not be used at a restaurant. Restaurant.com has provided Mr*** with an eGift Card that can be redeemed for a restaurant certificateWe note that Mr*** had previously used certificates and received over $in discounts off of those meals For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. *** ***, one of our customer service specialists, sent an email to Mr*** explaining that our system shows that two certificates had been “validation” (i.emarked as used) within three minutes of each other. These two certificates were originally purchased in 2015. In addition, *** also responded that Restaurant.com has not received any complaints regarding the *** restaurant, the certificate is shown as available, and Mr*** should be able to use the certificate he has for the *** restaurant. Ms*** can reach *** at ***@restaurant.com if he has any further questions. Thank you Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of Eric *** (Revdex.com #***) dated July 17, 2016. Mr*** inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate. It
appears that Mr*** received a Restaurant.com gift card for free. Our records do not show that Mr*** redeemed (or attempted to redeem) a gift card. We have issued a full refund to Mr***We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr*** states that he had a $gift card that he attempted to redeem for a restaurant certificate. Somehow, Mr*** ended up on the purchase path rather than the redemption path. Restaurant.com has issued a full refund to Mr***. Here is a description of a Restaurant.com Gift Card and how a customer redeems it. A Gift Card is equivalent to store credit. A customer cannot use a Gift Card at the restaurant. Instead, Mr*** can redeem the Gift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Mr*** can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $ The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr*** may contact *** *** one of customer services specialists, at *** for assistance in using the Gift Card, and to answer any additional questions he may have. Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of Paris *** (Revdex.com#*** dated January 14, 2016. We want to thank Ms*** for contacting Restaurant.com regarding *** *** *** *** in Birmingham, Alabama. We apologize that you are anything but pleased with our service. Ms*** purchased two certificates for which she paid $7.80. One was a $certificate for *** *** *** for which she paid $6.00. *** *** *** joined our program in September and had honored over certificates including several in January 2016. In January 2016, Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have stopped selling certificates for *** *** *** in order to protect consumers Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are issuing a refund totaling $for the two certificates she purchased. Ms*** may contact *** *** a customer service specialists, at *** *** will be happy answer any additional questions she may have. Thank youSincerely,
*** *** Restaurant.com
Initial Business Response /* (1000, 5, 2015/08/03) */
To Whom It May Concern:
We have received the complaint of *** *** (Revdex.com #XXXXXXXX) dated July 20, We want to thank Ms*** for contacting Restaurant.com regarding assistance with her account
For over years,
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front costRestaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly
On July 27, 2015, one of our customer service representatives was in contact with Ms*** regarding her accountFor her inconvenience, the representative issued Ms*** a $eGift Card freeThe free $eGift Card is in Ms***'s account
Ms*** may contact *** *** one of our customer service specialists, at ***@restaurant.com, for assistance with redeeming the eGift Card and to answer any further questionsThank you
Sincerely,
*** ***
Restaurant.com
Initial Consumer Rebuttal /* (2000, 7, 2015/08/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm satisfied the complaint has been resolved because they did credit my account for the $that had disappeared due to a computer glitch when I was trying to exchange two certificates, for $and $15, respectively
The response from Restaurant.com says they credited me with a "free" $gift card for "my inconvenience." It was not "free," nor was "inconvenience" the issueI am not at all happy with their customer service and their refusal to acknowledge that the $was already in my account and was owed to me because it disappeared from my account when I tried to exchange the certificatesThis is not a company I would do business with again
I have over $of credits in my Restaurant.com accountwhen I have used up those credits, I will not do any further business with this company, nor would I recommend it to others
However, they did credit my account for the $that was lost, so I am satisfied that the issue is resolved
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated April 16, 2016. We want to thank Ms*** for contacting Restaurant. We apologize that you are anything but pleased with our service. The primary identifier in our database for
our customers is their email address. The email Ms*** provided in the Revdex.com Complaint ***) is not in our database. We request that Ms*** provide another email address, an order number, or the number shown on the certificate or eGift Card, so that we can research her complaint more fully. *** *** one of our customer service specialists, reached out to Ms*** to obtain additional information. Ms*** may contact *** at *** with the information. I am confident that *** will be able to assist Ms***. Thank youSincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** *** *** dated January 5, 2016. We want to thank *** *** contacting Restaurant.com regarding assistance with accessing their account. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On January 7, 2016, *** *** one of our customer service specialists, sent an email to *** *** resetting their password. This will enable *** *** to access their account and the certificates. *** ***can reach *** at *** if they has any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com # ***) dated March 13, 2016. Ms*** purchased eGift Cards each with a face value of $(a total face value of $100). In the letter, Ms*** requests that the eGift Cards be exchanged
for physical gift cards. On March 4, 2016, per Ms***’s request, Restaurant.com exchanged the eGift Cards for physical gift cards and sent the physical gift cards to her address. We would expect that Ms*** has received the gift cardsA gift card is equivalent to store credit. A customer cannot use the Gift Card at the restaurant. Instead, Ms*** can redeem the eGift Card at our website for a restaurant specific certificate. It is the restaurant specific certificate that is used at the restaurant. Ms*** can redeem the eGift Card at one of our thousands of participating restaurants nationwide. The redemption is done on a value for value basis, i.efor each $restaurant specific certificate obtained, the value of the eGift Card is reduced by $25. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms*** may contact *** at *** for assistance if she has not yet received the physical gift cards, for assisting in redeeming the eGift Cards for restaurant specific certificates, and to answer any additional questions she may have. Sincerely, *** *** Restaurant.com Tell us why here
To Whom It May Concern: We have received a complaint from Andrea *** (Revdex.com#***) dated Februjary 13, regarding her restaurant in Atlanta, Georgia. Per Ms***’s request, I provided a copy of her complaint to the Director responsible for bringing new
restaurants on our program. He has removed the restaurant from our internal list of potential leads. He has also contacted the external companies we use and informed them not to contact the *** and *** Restaurant Ms*** can contact Phil ***, director of restaurant marketing, at p***@restaurant.com, if she has any further questions. Thank you Very truly yours, Aaron *** Restaurant.com Tell us why here
To Whom It May Concern:
We
have received the complaint of *** *** (Revdex.com #***)
dated April 30, 2017. In his letter, Mr*** has questions about the use
of a Retaurant.com certificate and the terms and conditions. Mr*** purchased four certificates
for purchases at connamombakery.com. On May 5, 2017, Mr*** states that he did
not notice that only one certificate can be used for each purchase. Restaurant.com has issued a total refund to
Mr***.
For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost. Restaurant.com
sends customers into the restaurant by offering discounted promotional
certificates to consumers on behalf of the restaurant, for which the consumer
pays Restaurant.com directly.
We have put multiple measures in place to ensure that our
consumers understand our product before purchasing. Nonetheless, we
regret that you were not pleased with our product, as it represents a
compelling opportunity for consumers to dine at a significant discount.
Restaurant.com is committed to customer service and wants
our consumers to be pleased with their purchases. As noted, on May 5,
2017, we have issued a total refund to Mr***. Mr*** can contact *** ***, one of
our customer services specialists, at ***@restaurant.com
for any further assistance. Thank you
Sincerely,
*** ***
Restaurant.com