To Whom It May Concern: We have received the complaint of [redacted] dated March 23, We want to thank Ms [redacted] for contacting Restaurant.com regarding a restaurant in the [redacted] areaWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them To date, Ms [redacted] has used over dining certificates saving over $1,off of her meals She most recently used a certificate in January Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it Ms [redacted] did not identify the restaurant where this occurredThis is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate can be exchanged for a $Restaurant.com eGift Card An eGift Card is equivalent to store credit Ms [redacted] can contact [redacted] one of our customer service specialists, at [redacted] , about this matter After Ms [redacted] identifies the restaurant, [redacted] may be able to suggest alternate solutions At a minimum, [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank youSincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also appreciate the quickness in resolving the matter The person that contacted me from the organization was very apologetic and sincere It sounds like the whole issue came from an outsourced operation that signs people up without their consent Sincerely, [redacted] ***
To Whom It May Concern:We have received the complaint of [redacted] [redacted] dated October 19, We want to thank [redacted] for contacting Restaurant.com regarding issues with accessing his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] says that on October 19, he attempted to purchase a certificate for a restaurant but was unable to do so On that date, Restaurant.com was having technical issues which impacted some customers [redacted] contacted our customer service department As an apology for the inconvenience, Restaurant.com provided [redacted] with a free $Restaurant.com eGift Card [redacted] can redeem that eGift Card for a corresponding restaurant certificate at one of thousands of participating restaurants [redacted] can contact [redacted] one of our customer service specialists, at [redacted] if he has any further problems or other questions Thank you.Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 1, We want to thank Ms [redacted] for contacting Restaurant.com regarding assistance with her account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Ms [redacted] has two accounts with Restaurant.com The second account is under email address theda [redacted] @hotmail.com Ms [redacted] has already used three certificates and received $savings ($savings for each meal) Ms [redacted] paid a total of $for those three certificates (and the $savings) In addition, Ms [redacted] has other credits in her accounts We would be happy to combine the credits to create a larger denomination Ms [redacted] can contact [redacted] , one of customer service specialists, at [redacted] , to combine the credits e.gtwo $eGift Cards into one $eGift Card, or five $eGift Cards into one $eGift Card [redacted] can also provide assistance with redeeming the eGift Cards and to answer any further questions Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com # [redacted] dated November 20, [redacted] purchased $in Restaurant.com credit in the form of a Restaurant.com eGift Card In the letter, [redacted] has questions about how to redeem and then use his Retaurant.com eGift Card For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, [redacted] *an redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The redemption of an eGift Card is done on a value for value basis, i.ea $Restaurant.com eGift Card is redeemed for a $restaurant specific certificate The discounts that Restaurant.com provides for the certificates is done at the time the certificate is purchased, not at the time the certificate is redeemed For example, a certificate with a face value of $can be purchased for $ That face value cannot be used as “cash” to purchase additional certificates.The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption.Before the consumer has the opportunity to check out, the consumer must agree that you have read and agrees to our site terms, the general terms of the certificate and the specific restrictions on the certificate The consumer need only click the link and they will appear All consumers accept these terms, including restaurant restrictions, in order to check out The eGift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:/ [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services In an effort to provide over the top customer service, we have already provided [redacted] a free $Restaurant.com eGift Card [redacted] may contact [redacted] one of our customer specialists, at [redacted] for any assistance, and to answer any additional questions he may have Sincerely, [redacted] Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated July 21, We want to thank Mr [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service The primary identifier in our database for our customers is their email address The email Mr [redacted] provided in the Revdex.com Complaint is not in our database [redacted] one of our customer service specialists, contacted Mr [redacted] to request additional information (such as the email address registered with Restaurant.com) so that we could look into this matter Mr [redacted] can contact [redacted] at [email protected] I am confident that [redacted] will be able to resolve this matter with Mr [redacted] directly Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received a complaint from [redacted] (Revdex.com# [redacted] ) regarding the [redacted] restaurant in Atlanta, Georgia [We attempted to respond to this complaint last week but there were issues with the Revdex.com servers.]Per Mr***’s request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our program He has removed the restaurant from our internal list of potential leads He has also contacted the external companies we use and informed them not to contact the [redacted] restaurant In our meetings with the external companies, we have made a special notice that they must not contact this restaurant Mr [redacted] can contact [redacted] director of restaurant marketing, at [redacted] @restaurant.com, if he has any further questions Thank you.Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] dated June 26, We want to thank Mr [redacted] contacting Restaurant.com regarding assistance with his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The primary identifier in our database for our customers is their email address The email Mr [redacted] original provided when he created his account was [redacted] In 2011, Mr [redacted] redeemed Restaurant.com credit for a restaurant certificate using that email address In June 2016, Restaurant.com sent an email to Mr [redacted] using that email address to inform him that the restaurant for which he had his certificate may not honor the certificate and provided instructions on how he could exchange the certificate for use at another participating restaurant Upon receiving the email, Mr [redacted] exchanged the certificate and changed his email address to [redacted] Restaurant.com sent an email confirmation for the exchanged certificate at that time Two weeks later, Restaurant.com sent a follow up email to Mr [redacted] to remind him that he had a certificate which our system showed had not been used Restaurant.com sent that reminder email to both email addresses to be sure that Mr [redacted] received it In his letter, Mr [redacted] states that he, in fact, used the certificate, and the reminder email he received was not accurate As noted above, our system did not show that certificate as being used We will update the account to show that the certificate was used We will also remove the email addresses from the account, and effectively close the account Mr [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] if he has any further questionsThank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] received a certificate for free through T-Mobile, one of our marketing partners Ms [redacted] redeemed the certificate for use at an Edible Arrangement restaurant located in San Jose, California Restaurant.com has over Edible Arrangement restaurants which participate in our program We have been in contact with Edible Arrangement corporate headquarters regarding this incident [redacted] one of our customer service specialists, has contacted Ms** We have issued an additional $eGift Card to Ms [redacted] for her inconvenience Ms [redacted] can contact Ashley, at [redacted] @restaurant.com, if she has any further questions Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated August 19, In the letter, Ms [redacted] states that she inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate We are providing Mr [redacted] a $Restaurant.com eGift Card as a replacement We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] one of our service specialists, has been in contact with Ms [redacted] to resolve this matter We issued a refund of $to Ms [redacted] Per her request, we also combined your credit and redeemed for the two certificates which are now located in your Restaurant.com accountIn her response, [redacted] attached screenshots of the steps she took for redemption so that Ms [redacted] should not encounter this problem in the future Restaurant.com is committed to customer service and wants our consumers to be pleased with our services Ms [redacted] may contact [redacted] for assistance in using the eGift Cards, and to answer any additional questions she may have Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to point out that in my original complaint, I mentioned that in the past year I had contacted restaurant.com customer service via telephoneAt that time, I requested restaurant.com to close my accountI was told by the restaurant.com representative that restaurant.com could not close my account because the [redacted] requires them to keep my account open for yearsI am disappointed, but not surprised, that the business did not address what occurred during this telephone call to their customer serviceHad restaurant.com fulfilled my request during this telephone conversation, my subsequent complaint would have been completely unnecessary [redacted]
Complaint [redacted] I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to meNONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and I honored those people's coupons as a gesture of good will and being cordial to them Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!? Sincerely, [redacted] Revdex.com [redacted] Re: ID # [redacted] Dear [redacted] : Thank you for your cooperation in responding to the above consumer's complaint We forwarded your response to [redacted] Unfortunately, the consumer notified our office they are not satisfiedRevdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files This matter will appear in your Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future Sincerely, Your Revdex.com Customer Relations Advocate Revdex.com Serving Chicago and Northern Illinois P: 312-245- F: 312-595- E: [email protected] MESSAGE: Complaint: [redacted] I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to meNONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and I honored those people's coupons as a gesture of good will and being cordial to them Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!? Sincerely, [redacted] Revdex.com [redacted] Dear [redacted] This message is regarding Complaint ID # [redacted] - Restaurant.com Thank you for following up with Revdex.com regarding your position in the above-mentioned dispute We understand you are NOT satisfied with the business’s response, and have noted your dissatisfaction in our files While we regret we were unable to reach your desired resolution, the business has provided Revdex.com with its position This matter is now closed in Revdex.com files, and will appear in the company’s Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.” Please note, the text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language We appreciate the opportunity to be of service, and sincerely hope you will contact us for pre-purchase information Sincerely, Your Revdex.com Customer Relations Advocate Revdex.com Serving Chicago and Northern Illinois P: 312-245- E: [email protected]
To Whom It May Concern:We have received the complaint of Sweene [redacted] (Revdex.com#10887391) dated October 26, We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service On November 2, 2015, we provided a refund to Ms***.For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases Ms [redacted] purchased a certificate with a face value of $for the [redacted] restaurant for which she paid $ Hina Shaikh, one of our customer service specialists, has been in contact with Ms*** On November 2, 2015, we issued a $refund to Ms [redacted] for the purchase of this certificate.Ms [redacted] can contact Hina, at [email protected], if she has any further questions Thank you Sincerely,Aaron [redacted] Restaurant.comSincerely,Aaron [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated October 26, We want to thank Mr [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Mr [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $restaurant dining certificate Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] a customer service specialist, has reached out to Mr [redacted] to discuss this matter Mr [redacted] can contact [redacted] at [redacted] , and Abby will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr [redacted] may have We are confident that Mr [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated July 26, We want to thank Mr [redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Santa Ana, California We apologize that you are anything but pleased with our service We have provided a refund to Mr [redacted] for the amount he paid for the certificate We have issued Mr [redacted] an additional free $eGift Card for his inconvenience For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a refund to Mr [redacted] We have also issued a free $eGift Card to Mr [redacted] Mr [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] , if he has any further questions Thank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though for no reason they refunded cents less than they charged me The whole purpose of this complaint was to make sure Restaurant.com realize that issuing restaurant certificate to consumers without restaurant permission is not ethical and it is embarrassment to consumers and restaurant.com Also, I want this complaint to be recorded with Revdex.com so Restaurant.com be more careful next time by offering restaurant's certificate.At the end I would like to thank Revdex.com for their outstanding job to resolve big and small issues regarding consumers satisfaction Happy Holidays and a Happy New Years to all of Revdex.com staffs Sincerely, [redacted]
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.com Mr [redacted] and [redacted] , one of our customer service specialists, have been in contact regarding this matter I am confident that this matter can be resolved through direct communication between Mr [redacted] and [redacted] Mr [redacted] states that he received one $Restaurant.com eGift Card for free from a promotion through one of our marketing partners An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate An eGift Card is not used to “purchase” a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Redemption of the eGift Card is done on a value for value basis, i.ea $eGift Card is used to obtain a $restaurant specific certificate In other words, an eGift Card can be redeemed towards a restaurant certificate of the same face value The savings Mr [redacted] sees on the website is to purchase a certificate or gift card The discount is off the purchase price, e.gMr [redacted] could pay $and receive a $Restaurant.com eGift Card The eGift Card is not used towards a purchase, but towards a redemption for a restaurant specific certificateMr [redacted] received the eGift Card for free Mr [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Mr [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming the eGift Card for a restaurant specific certificate, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] dated June 10, 2016, regarding the [redacted] restaurant in Houston, Texas The restaurant began participating in the Restaurant.com program in October On June 17, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurantWe have also notified customers who had purchased a certificate for the restaurant with instructions on how they can exchange for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-efctive way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by of**ring discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Mr [redacted] can contact [redacted] , at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of Amira Saatchi (Revdex.com# [redacted] dated November 7, We want to thank [redacted] for contacting Restaurant.com regarding her purchase of a certificate for the [redacted] Foods restaurant in San Diego, California We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themIn January (almost six years ago), [redacted] purchased a $certificate for [redacted] Foods restaurant [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service We would be more than happy to exchange the certificate for a $eGift Card.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:// [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] will be happy to assist with the redemption of the eGift Card, and to answer any additional questions [redacted] may have Our records show that the email address [redacted] used for the purchase in is different than the email address used here Email address is a key indicator in our database for assisting customers When contacting [redacted] should use [redacted] We are confident that [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] dated June 23, 2016, regarding the [redacted] restaurant located in Fleming Island, Florida On June 24, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant Mr [redacted] can contact [redacted] at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] dated March 23, We want to thank Ms [redacted] for contacting Restaurant.com regarding a restaurant in the [redacted] areaWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them To date, Ms [redacted] has used over dining certificates saving over $1,off of her meals She most recently used a certificate in January Ms [redacted] apparently attempted to use a certificate but the restaurant did not honor it Ms [redacted] did not identify the restaurant where this occurredThis is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate can be exchanged for a $Restaurant.com eGift Card An eGift Card is equivalent to store credit Ms [redacted] can contact [redacted] one of our customer service specialists, at [redacted] , about this matter After Ms [redacted] identifies the restaurant, [redacted] may be able to suggest alternate solutions At a minimum, [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms [redacted] may have We are confident that Ms [redacted] will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank youSincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI also appreciate the quickness in resolving the matter The person that contacted me from the organization was very apologetic and sincere It sounds like the whole issue came from an outsourced operation that signs people up without their consent Sincerely, [redacted] ***
To Whom It May Concern:We have received the complaint of [redacted] [redacted] dated October 19, We want to thank [redacted] for contacting Restaurant.com regarding issues with accessing his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] says that on October 19, he attempted to purchase a certificate for a restaurant but was unable to do so On that date, Restaurant.com was having technical issues which impacted some customers [redacted] contacted our customer service department As an apology for the inconvenience, Restaurant.com provided [redacted] with a free $Restaurant.com eGift Card [redacted] can redeem that eGift Card for a corresponding restaurant certificate at one of thousands of participating restaurants [redacted] can contact [redacted] one of our customer service specialists, at [redacted] if he has any further problems or other questions Thank you.Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated March 1, We want to thank Ms [redacted] for contacting Restaurant.com regarding assistance with her account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Ms [redacted] has two accounts with Restaurant.com The second account is under email address theda [redacted] @hotmail.com Ms [redacted] has already used three certificates and received $savings ($savings for each meal) Ms [redacted] paid a total of $for those three certificates (and the $savings) In addition, Ms [redacted] has other credits in her accounts We would be happy to combine the credits to create a larger denomination Ms [redacted] can contact [redacted] , one of customer service specialists, at [redacted] , to combine the credits e.gtwo $eGift Cards into one $eGift Card, or five $eGift Cards into one $eGift Card [redacted] can also provide assistance with redeeming the eGift Cards and to answer any further questions Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of [redacted] (Revdex.com # [redacted] dated November 20, [redacted] purchased $in Restaurant.com credit in the form of a Restaurant.com eGift Card In the letter, [redacted] has questions about how to redeem and then use his Retaurant.com eGift Card For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, [redacted] *an redeem the eGift Card at our website for a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The redemption of an eGift Card is done on a value for value basis, i.ea $Restaurant.com eGift Card is redeemed for a $restaurant specific certificate The discounts that Restaurant.com provides for the certificates is done at the time the certificate is purchased, not at the time the certificate is redeemed For example, a certificate with a face value of $can be purchased for $ That face value cannot be used as “cash” to purchase additional certificates.The redemption value of the eGift Card is clearly explained in the terms and conditions which the customer must accept prior to checkout For example, one of the terms for Restaurant.com eGift Cards provides: Restaurant.com Gift Cards may be redeemed at the Site identified on the Gift Card for the specified face value amount of a Restaurant Specific Certificate or Merchant Certificate that Restaurant.com may offer for redemption at the time of redemption.Before the consumer has the opportunity to check out, the consumer must agree that you have read and agrees to our site terms, the general terms of the certificate and the specific restrictions on the certificate The consumer need only click the link and they will appear All consumers accept these terms, including restaurant restrictions, in order to check out The eGift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:/ [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurantRestaurant.com is committed to customer service and wants our consumers to be pleased with our services In an effort to provide over the top customer service, we have already provided [redacted] a free $Restaurant.com eGift Card [redacted] may contact [redacted] one of our customer specialists, at [redacted] for any assistance, and to answer any additional questions he may have Sincerely, [redacted] Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated July 21, We want to thank Mr [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service The primary identifier in our database for our customers is their email address The email Mr [redacted] provided in the Revdex.com Complaint is not in our database [redacted] one of our customer service specialists, contacted Mr [redacted] to request additional information (such as the email address registered with Restaurant.com) so that we could look into this matter Mr [redacted] can contact [redacted] at [email protected] I am confident that [redacted] will be able to resolve this matter with Mr [redacted] directly Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern:We have received a complaint from [redacted] (Revdex.com# [redacted] ) regarding the [redacted] restaurant in Atlanta, Georgia [We attempted to respond to this complaint last week but there were issues with the Revdex.com servers.]Per Mr***’s request, I provided a copy of his complaint to the Director responsible for bringing new restaurants on our program He has removed the restaurant from our internal list of potential leads He has also contacted the external companies we use and informed them not to contact the [redacted] restaurant In our meetings with the external companies, we have made a special notice that they must not contact this restaurant Mr [redacted] can contact [redacted] director of restaurant marketing, at [redacted] @restaurant.com, if he has any further questions Thank you.Very truly yours, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] dated June 26, We want to thank Mr [redacted] contacting Restaurant.com regarding assistance with his account For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The primary identifier in our database for our customers is their email address The email Mr [redacted] original provided when he created his account was [redacted] In 2011, Mr [redacted] redeemed Restaurant.com credit for a restaurant certificate using that email address In June 2016, Restaurant.com sent an email to Mr [redacted] using that email address to inform him that the restaurant for which he had his certificate may not honor the certificate and provided instructions on how he could exchange the certificate for use at another participating restaurant Upon receiving the email, Mr [redacted] exchanged the certificate and changed his email address to [redacted] Restaurant.com sent an email confirmation for the exchanged certificate at that time Two weeks later, Restaurant.com sent a follow up email to Mr [redacted] to remind him that he had a certificate which our system showed had not been used Restaurant.com sent that reminder email to both email addresses to be sure that Mr [redacted] received it In his letter, Mr [redacted] states that he, in fact, used the certificate, and the reminder email he received was not accurate As noted above, our system did not show that certificate as being used We will update the account to show that the certificate was used We will also remove the email addresses from the account, and effectively close the account Mr [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] if he has any further questionsThank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Ms [redacted] received a certificate for free through T-Mobile, one of our marketing partners Ms [redacted] redeemed the certificate for use at an Edible Arrangement restaurant located in San Jose, California Restaurant.com has over Edible Arrangement restaurants which participate in our program We have been in contact with Edible Arrangement corporate headquarters regarding this incident [redacted] one of our customer service specialists, has contacted Ms** We have issued an additional $eGift Card to Ms [redacted] for her inconvenience Ms [redacted] can contact Ashley, at [redacted] @restaurant.com, if she has any further questions Thank you Sincerely, [redacted] Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted] ) dated August 19, In the letter, Ms [redacted] states that she inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate We are providing Mr [redacted] a $Restaurant.com eGift Card as a replacement We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly [redacted] one of our service specialists, has been in contact with Ms [redacted] to resolve this matter We issued a refund of $to Ms [redacted] Per her request, we also combined your credit and redeemed for the two certificates which are now located in your Restaurant.com accountIn her response, [redacted] attached screenshots of the steps she took for redemption so that Ms [redacted] should not encounter this problem in the future Restaurant.com is committed to customer service and wants our consumers to be pleased with our services Ms [redacted] may contact [redacted] for assistance in using the eGift Cards, and to answer any additional questions she may have Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would like to point out that in my original complaint, I mentioned that in the past year I had contacted restaurant.com customer service via telephoneAt that time, I requested restaurant.com to close my accountI was told by the restaurant.com representative that restaurant.com could not close my account because the [redacted] requires them to keep my account open for yearsI am disappointed, but not surprised, that the business did not address what occurred during this telephone call to their customer serviceHad restaurant.com fulfilled my request during this telephone conversation, my subsequent complaint would have been completely unnecessary [redacted]
Complaint [redacted] I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to meNONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and I honored those people's coupons as a gesture of good will and being cordial to them Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!? Sincerely, [redacted] Revdex.com [redacted] Re: ID # [redacted] Dear [redacted] : Thank you for your cooperation in responding to the above consumer's complaint We forwarded your response to [redacted] Unfortunately, the consumer notified our office they are not satisfiedRevdex.com has determined your company has addressed the issues within the complaint; therefore we have closed this case in our files This matter will appear in your Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.” The text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate languageIn the event the consumer contacts Revdex.com again regarding this issue, we may reach out to you to review any new or additional information we've received from the consumer We appreciate your cooperation in addressing this matter and hope we can be of service to you in the future Sincerely, Your Revdex.com Customer Relations Advocate Revdex.com Serving Chicago and Northern Illinois P: 312-245- F: 312-595- E: [email protected] MESSAGE: Complaint: [redacted] I am rejecting this response because: He is making blunt lies!!! As I stated in the initial complaint immediately after "participation" I wrote them on various dates(see the initial complaint summary) asking for immediate cancellation of the so-called agreement; they simply ignored my directives.The money is rightfully owed to meNONE of those customers ever came back; asserting my point that to give food away at 50% discount is simply STUPID and makes no sense, and I honored those people's coupons as a gesture of good will and being cordial to them Again I WROTE them numerous times to remove from their program but they NEVER called to resolve the issue but FALSELY email me saying, "we have been trying to get hold of you!!!" What a JERK!? Sincerely, [redacted] Revdex.com [redacted] Dear [redacted] This message is regarding Complaint ID # [redacted] - Restaurant.com Thank you for following up with Revdex.com regarding your position in the above-mentioned dispute We understand you are NOT satisfied with the business’s response, and have noted your dissatisfaction in our files While we regret we were unable to reach your desired resolution, the business has provided Revdex.com with its position This matter is now closed in Revdex.com files, and will appear in the company’s Revdex.com Business Review as: “Answered - the business addressed the issues within the complaint, but the consumer remains dissatisfied.” Please note, the text of your response may be publicly posted on Revdex.com’s website Revdex.com reserves the right to not post in accordance with Revdex.com policy, and we may edit your response to protect privacy rights and to remove inappropriate language We appreciate the opportunity to be of service, and sincerely hope you will contact us for pre-purchase information Sincerely, Your Revdex.com Customer Relations Advocate Revdex.com Serving Chicago and Northern Illinois P: 312-245- E: [email protected]
To Whom It May Concern:We have received the complaint of Sweene [redacted] (Revdex.com#10887391) dated October 26, We want to thank Ms [redacted] for contacting Restaurant.com We apologize that you are anything but pleased with our service On November 2, 2015, we provided a refund to Ms***.For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases Ms [redacted] purchased a certificate with a face value of $for the [redacted] restaurant for which she paid $ Hina Shaikh, one of our customer service specialists, has been in contact with Ms*** On November 2, 2015, we issued a $refund to Ms [redacted] for the purchase of this certificate.Ms [redacted] can contact Hina, at [email protected], if she has any further questions Thank you Sincerely,Aaron [redacted] Restaurant.comSincerely,Aaron [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated October 26, We want to thank Mr [redacted] for contacting Restaurant.comWe apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Mr [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $restaurant dining certificate Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] a customer service specialist, has reached out to Mr [redacted] to discuss this matter Mr [redacted] can contact [redacted] at [redacted] , and Abby will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr [redacted] may have We are confident that Mr [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates Thank you Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted] ) dated July 26, We want to thank Mr [redacted] for contacting Restaurant.com regarding the [redacted] restaurant in Santa Ana, California We apologize that you are anything but pleased with our service We have provided a refund to Mr [redacted] for the amount he paid for the certificate We have issued Mr [redacted] an additional free $eGift Card for his inconvenience For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present them Despite their obligations, the restaurant stated that they would not honor here Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesWe have issued a refund to Mr [redacted] We have also issued a free $eGift Card to Mr [redacted] Mr [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] , if he has any further questions Thank you Sincerely, [redacted] Restaurant.com Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me even though for no reason they refunded cents less than they charged me The whole purpose of this complaint was to make sure Restaurant.com realize that issuing restaurant certificate to consumers without restaurant permission is not ethical and it is embarrassment to consumers and restaurant.com Also, I want this complaint to be recorded with Revdex.com so Restaurant.com be more careful next time by offering restaurant's certificate.At the end I would like to thank Revdex.com for their outstanding job to resolve big and small issues regarding consumers satisfaction Happy Holidays and a Happy New Years to all of Revdex.com staffs Sincerely, [redacted]
To Whom It May Concern: We have received additional correspondence from [redacted] (Revdex.com # [redacted] ) We want to thank Mr [redacted] for contacting Restaurant.com Mr [redacted] and [redacted] , one of our customer service specialists, have been in contact regarding this matter I am confident that this matter can be resolved through direct communication between Mr [redacted] and [redacted] Mr [redacted] states that he received one $Restaurant.com eGift Card for free from a promotion through one of our marketing partners An eGift Card is equivalent to store credit A customer cannot use an eGift Card at the restaurant Instead, a customer redeems the eGift Card at our website for a restaurant specific certificate An eGift Card is not used to “purchase” a restaurant specific certificate It is the restaurant specific certificate that is used at the restaurant Redemption of the eGift Card is done on a value for value basis, i.ea $eGift Card is used to obtain a $restaurant specific certificate In other words, an eGift Card can be redeemed towards a restaurant certificate of the same face value The savings Mr [redacted] sees on the website is to purchase a certificate or gift card The discount is off the purchase price, e.gMr [redacted] could pay $and receive a $Restaurant.com eGift Card The eGift Card is not used towards a purchase, but towards a redemption for a restaurant specific certificateMr [redacted] received the eGift Card for free Mr [redacted] can redeem the eGift Card at one of our thousands of participating restaurants nationwide The Gift Card redemption for the restaurant specific certificate occurs electronically on our website Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPrint the gift certificate from your computer and take it to the restaurant Mr [redacted] may contact [redacted] at [redacted] for any further assistance in redeeming the eGift Card for a restaurant specific certificate, and to answer any additional questions he may have Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] (Revdex.com# [redacted] dated June 10, 2016, regarding the [redacted] restaurant in Houston, Texas The restaurant began participating in the Restaurant.com program in October On June 17, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurantWe have also notified customers who had purchased a certificate for the restaurant with instructions on how they can exchange for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-ef
ctive way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by of**ring discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Mr [redacted] can contact [redacted] , at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com
To Whom It May Concern:We have received the complaint of Amira Saatchi (Revdex.com# [redacted] dated November 7, We want to thank [redacted] for contacting Restaurant.com regarding her purchase of a certificate for the [redacted] Foods restaurant in San Diego, California We apologize that you are anything but pleased with our service For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant The restaurant’s primary obligation under the contract is to honor the certificates when customers present themIn January (almost six years ago), [redacted] purchased a $certificate for [redacted] Foods restaurant [redacted] apparently attempted to use a certificate but the restaurant did not honor it This is contrary to their contractual obligations Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you We are committed to outstanding customer service We would be more than happy to exchange the certificate for a $eGift Card.An eGift Card is equivalent to store credit The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website You redeem each $eGift Card for a $ restaurant dining certificate Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card onlineGo to http:// [redacted] Enter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant [redacted] can contact [redacted] , one of our customer service specialists, at [redacted] will be happy to assist with the redemption of the eGift Card, and to answer any additional questions [redacted] may have Our records show that the email address [redacted] used for the purchase in is different than the email address used here Email address is a key indicator in our database for assisting customers When contacting [redacted] should use [redacted] We are confident that [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates Thank you.Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from [redacted] dated June 23, 2016, regarding the [redacted] restaurant located in Fleming Island, Florida On June 24, 2016, per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly Per Mr [redacted] request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant Mr [redacted] can contact [redacted] at [redacted] if he has any further questions Thank you Very truly yours, [redacted] Restaurant.com Tell us why here