To Whom It May Concern: We have received a complaint from *** *** *** regarding the *** Restaurant & Deli restaurant in StPaul, Minnesota. Per Mr*** request, I provided a copy of his complaint to the Director responsible for bringing new
restaurants on our program. He has removed the restaurant from our internal list of potential leads, and specifically informed the representative who contacted the restaurant not to make any further attempts. He has also contacted the external companies we use and informed them not to contact the restaurant Mr*** can contact Randy Fiorito, director of restaurant marketing, at ***@restaurant.com, if he has any further questions. Thank you Aaron Horowitz Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated August 14, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance the placing of an order. *** ***, one of our customer service specialists, re-processed the
order and placed the certificates in your account. *** sent an email to Mr*** with this information. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr*** may contact *** at *** for assistance, and to answer any additional questions. Sincerely, *** ***Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated July 7, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance with his account. For over years, Restaurant.com has been an established online
marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On July 12, 2016, *** *** one of our customer service specialists, was in contact with Mr*** regarding his account. Per Mr***’s request, *** combined several of his credits into a larger denomination eGift Card, e.gtwo $eGift Cards and one $eGift Card into a $eGift Card. Mr*** may contact *** at ***, for assistance with redeeming the eGift Cards and to answer any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern:We have received the complaint of *** *** ***
dated December 13, 2015. We want to thank *** *** for contacting Restaurant.com regarding
the *** *** *** *** *** in Waterbury, Connecticut.
We apologize that you are anything
but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends the customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. In November 2015, *** ***purchased two certificates each with a face value of
$(or $total face value) for a payment of $(or $each)*** ***apparently attempted to use a certificate but the
restaurant did not honor it. This is contrary to their contractual
obligations*** *** *** *** *** Restaurant has been on our
program since October 2014, and has been accepting certificates, including in
December 2015. We will be more than
willing to contact the restaurant on your behalf to confirm their acceptance
for you.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use at one of our other
participating restaurants. Our website lists over participating
restaurants within miles of the zip code.*** *** can contact *** a customer service specialist,
at *** and Hina
will be happy to assist with the exchange and redemption of the eGift Card, and
to answer any additional questions *** *** may have. We are confident
that *** *** will enjoy the dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,*** ***Restaurant.com
Revdex.com:I had sent several emails to the Revdex.com, in fact on the same day as I filed the complain, in effort to withdrawal my complaint It is obvious that they were not acted upon, even though I had received a response after my first attempt *** *** is correct in that I was provided a complimentary gift certificate, in fact, as soon as that occurred is when I attempted to withdrawal my complaint I am disappointed that this complaint remained opened The individual who assisted me, *** *** was very helpful and gracious and I was very thankful for her efforts to explain to me what occurred and her effort to assuage my concern
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#*** dated August 26, 2016. We want to thank Ms*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years,
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMs*** apparently attempted to use a certificate but a restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. I have requested that *** *** one of our customer service specialists, look into her complaint. Ms*** can contact *** at *** regarding this matter and to answer any additional questions she may have. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com# *** dated February 9, 2016. We want to thank Ms*** for contacting Restaurant.com regarding restaurants in the Chula Vista, California area. We apologize that you are anything but pleased
with our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Our records show that Ms*** received the Restaurant.com credits in her account for free as part of promotions from third party companies. Those credits are in the form of eGift Cards. Ms*** did not pay for the eGift Cards. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have an entire department responsible for interacting with restaurants who participate in our program. For example, the Barrio *** restaurant was on our program from February through October 2015. We informed customer that the Barrio *** may not honor the certificates and exchanged them for credits Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. As noted, we have exchanged the certificates into eGift Cards. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Our website lists over participating restaurants within miles of her zip code Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Hina *** one of our customer service specialists, has been in contact with Ms*** about this. Ms*** can contact Hina at *** and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant and confirm their continued participating in the program, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated August 12, 2016, regarding the *** *** restaurant located in Kaunakakai, Hawaii. On August 11, (before Mr*** submitted this complaint), per Mr*** request, Restaurant.com has
removed the restaurant from our website and stopped selling certificates for the restaurant. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr*** request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr*** can contact *** ***, at *** if he has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received additional information from *** *** (Revdex.com#***). We want to thank Mr*** for contacting Restaurant.com regarding the *** *** *** ** *** *** ***. We apologize that you are anything but pleased with our service. In October 2015, Mr*** purchased a $certificate for the *** *** Restaurant for which he paid $4. Mr*** had purchased used four certificates and saved over $100. The *** *** Restaurant joined our program in January and had previously accepted at least certificates.*** *** one of our customer service specialists, contacted Mr*** to address his concerns. Based on their communication, *** processed a full refund of $to Mr*** to his Paypal account (which is the pay method Mr*** used to purchase the certificates).Mr*** can contact *** at ***, if he has any further questions. Thank you.Sincerely,*** ***Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of Michael *** (Revdex.com # 11130702) dated February 11, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance with his account. For over years, Restaurant.com has been an established online marketing
service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 12, 2016, Hina ***, one of our customer service specialists, was in contact with Mr*** regarding his account. Per Mr***’s request, Hina combined several of his credits into larger denomination eGift Cards, e.g$eGift Cards into a $eGift Card and a $eGift Card. Mr*** may contact Hina, at ***@restaurant.com, for assistance with redeeming the eGift Cards and to answer any further questions. Thank youSincerely, Aaron *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10944956, and find that this resolution is satisfactory to me
Sincerely,
Tara ***
Complaint: ***
I am rejecting this response because:I bought the coupons on restaurant.comThey are responsible for selling coupons that they are not valid
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated June 11, 2016, regarding the *** *** restaurant in Topeka, Kansas. On June 17, 2016, per Ms*** request, Restaurant.com has removed the restaurant from our website and stopped
selling certificates for the restaurant. We have also notified customers who had purchased a certificate for the restaurant with instructions on how they can exchange for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Ms*** can contact *** *** at *** if she has any further questions Thank you Very truly yours, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so very much for the timely responseContacting the Revdex.com has been a great experience for me
To Whom It May Concern: We have received a complaint from *** *** *** dated July 18, 2017, regarding the *** Barbeque Pit restaurant in *** ***, Louisiana. On November 18, 2017, the restaurant was removed from our website and we stopped selling certificates for
the restaurant. One of our restaurant partner service representatives has spoken to Ms***. The representative confirmed with Ms*** of the signed agreement through the corporate offices of *** Barbeque Pit Ms*** can contact *** *** at ***@restaurant.com if she has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***). We want to thank Ms* *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. A restaurant informed Ms* *** that they would not honor. This is contrary to their obligations. We note that Ms* *** previously used a certificate at *** Mexican Food restaurant and the restaurant honored the discount Ms* *** purchased her certificates through one of our marketing partners named Next Jump. Ms* *** paid Next Jump for the certificates and not Restaurant.com. We provided Ms* *** with the contact information at Next Jump so that she can contact them directly about a refund Ms* *** can contact *** ***, one of our customer service specialists, at ***, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of Julie *** (Revdex.com#***) dated February 12, 2016. We want to thank Ms*** for contacting Restaurant.com regarding a restaurant in the Kalispell, Montana areaWe apologize that you are anything but pleased with
our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. Ms*** did not identify the restaurant where this occurredThis is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Ms*** should contact Hina ***, one of our customer service specialists, at h***@restaurant.com, about this matter. After Ms*** identifies the restaurant, Hina may be able to suggest alternate solutions. At a minimum, Hina will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, Aaron *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated December 7, 2016. We want to thank Mr*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years, Restaurant.com
has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. In November 2016, Mr*** used a certificate (and received the savings) at a different restaurant Mr*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Mr*** can contact *** ***, a customer service specialist at ***, and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr*** may have. We are confident that Mr*** will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking with the rep, we realized that their paperwork was sent to us along with another company's forms that we did sign up with. We filled out the Restaurant.com information, but did not select any offers to be given. This is where the misunderstanding was. They promptly removed the offers and assured us that any customers who did purchase it would be given the opportunity to exchange for another restaurant.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of Brandon [redacted] (Revdex.com# [redacted]) dated June 29, 2017. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. In October 2010, Mr. [redacted] purchased 10 Restaurant.com certificates each with a face value of $25 (a total face value of $250) for which he paid a total of $20 (or $2 for each certificate). In November 2010 and May 2012, Mr. [redacted] used a certificate and received the $25 discount at each restaurant. In June 2017, Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Our website lists over 25 participating restaurants within 20 miles of his zip code. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] can contact [redacted] one of our customer service representatives, at [redacted]@restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, exchanging any of the other certificates, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** *** regarding the *** Restaurant & Deli restaurant in StPaul, Minnesota. Per Mr*** request, I provided a copy of his complaint to the Director responsible for bringing new
restaurants on our program. He has removed the restaurant from our internal list of potential leads, and specifically informed the representative who contacted the restaurant not to make any further attempts. He has also contacted the external companies we use and informed them not to contact the restaurant Mr*** can contact Randy Fiorito, director of restaurant marketing, at ***@restaurant.com, if he has any further questions. Thank you Aaron Horowitz Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated August 14, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance the placing of an order. *** ***, one of our customer service specialists, re-processed the
order and placed the certificates in your account. *** sent an email to Mr*** with this information. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr*** may contact *** at *** for assistance, and to answer any additional questions. Sincerely, *** ***Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated July 7, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance with his account. For over years, Restaurant.com has been an established online
marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On July 12, 2016, *** *** one of our customer service specialists, was in contact with Mr*** regarding his account. Per Mr***’s request, *** combined several of his credits into a larger denomination eGift Card, e.gtwo $eGift Cards and one $eGift Card into a $eGift Card. Mr*** may contact *** at ***, for assistance with redeeming the eGift Cards and to answer any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern:We have received the complaint of *** *** ***
dated December 13, 2015. We want to thank *** *** for contacting Restaurant.com regarding
the *** *** *** *** *** in Waterbury, Connecticut.
We apologize that you are anything
but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends the customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. In November 2015, *** ***purchased two certificates each with a face value of
$(or $total face value) for a payment of $(or $each)*** ***apparently attempted to use a certificate but the
restaurant did not honor it. This is contrary to their contractual
obligations*** *** *** *** *** Restaurant has been on our
program since October 2014, and has been accepting certificates, including in
December 2015. We will be more than
willing to contact the restaurant on your behalf to confirm their acceptance
for you.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use at one of our other
participating restaurants. Our website lists over participating
restaurants within miles of the zip code.*** *** can contact *** a customer service specialist,
at *** and Hina
will be happy to assist with the exchange and redemption of the eGift Card, and
to answer any additional questions *** *** may have. We are confident
that *** *** will enjoy the dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,*** ***Restaurant.com
Revdex.com:I had sent several emails to the Revdex.com, in fact on the same day as I filed the complain, in effort to withdrawal my complaint It is obvious that they were not acted upon, even though I had received a response after my first attempt *** *** is correct in that I was provided a complimentary gift certificate, in fact, as soon as that occurred is when I attempted to withdrawal my complaint I am disappointed that this complaint remained opened The individual who assisted me, *** *** was very helpful and gracious and I was very thankful for her efforts to explain to me what occurred and her effort to assuage my concern
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#*** dated August 26, 2016. We want to thank Ms*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years,
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present themMs*** apparently attempted to use a certificate but a restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. I have requested that *** *** one of our customer service specialists, look into her complaint. Ms*** can contact *** at *** regarding this matter and to answer any additional questions she may have. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com# *** dated February 9, 2016. We want to thank Ms*** for contacting Restaurant.com regarding restaurants in the Chula Vista, California area. We apologize that you are anything but pleased
with our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Our records show that Ms*** received the Restaurant.com credits in her account for free as part of promotions from third party companies. Those credits are in the form of eGift Cards. Ms*** did not pay for the eGift Cards. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have an entire department responsible for interacting with restaurants who participate in our program. For example, the Barrio *** restaurant was on our program from February through October 2015. We informed customer that the Barrio *** may not honor the certificates and exchanged them for credits Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. As noted, we have exchanged the certificates into eGift Cards. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Our website lists over participating restaurants within miles of her zip code Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Hina *** one of our customer service specialists, has been in contact with Ms*** about this. Ms*** can contact Hina at *** and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant and confirm their continued participating in the program, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated August 12, 2016, regarding the *** *** restaurant located in Kaunakakai, Hawaii. On August 11, (before Mr*** submitted this complaint), per Mr*** request, Restaurant.com has
removed the restaurant from our website and stopped selling certificates for the restaurant. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr*** request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Mr*** can contact *** ***, at *** if he has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received additional information from *** *** (Revdex.com#***). We want to thank Mr*** for contacting Restaurant.com regarding the *** *** *** ** *** *** ***. We apologize that you are anything but pleased with our service. In October 2015, Mr*** purchased a $certificate for the *** *** Restaurant for which he paid $4. Mr*** had purchased used four certificates and saved over $100. The *** *** Restaurant joined our program in January and had previously accepted at least certificates.*** *** one of our customer service specialists, contacted Mr*** to address his concerns. Based on their communication, *** processed a full refund of $to Mr*** to his Paypal account (which is the pay method Mr*** used to purchase the certificates).Mr*** can contact *** at ***, if he has any further questions. Thank you.Sincerely,*** ***Restaurant.com Tell us why here
To Whom It May Concern: We have received the complaint of Michael *** (Revdex.com # 11130702) dated February 11, 2016. We want to thank Mr*** for contacting Restaurant.com regarding assistance with his account. For over years, Restaurant.com has been an established online marketing
service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 12, 2016, Hina ***, one of our customer service specialists, was in contact with Mr*** regarding his account. Per Mr***’s request, Hina combined several of his credits into larger denomination eGift Cards, e.g$eGift Cards into a $eGift Card and a $eGift Card. Mr*** may contact Hina, at ***@restaurant.com, for assistance with redeeming the eGift Cards and to answer any further questions. Thank youSincerely, Aaron *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10944956, and find that this resolution is satisfactory to me
Sincerely,
Tara ***
Complaint: ***
I am rejecting this response because:I bought the coupons on restaurant.comThey are responsible for selling coupons that they are not valid
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated June 11, 2016, regarding the *** *** restaurant in Topeka, Kansas. On June 17, 2016, per Ms*** request, Restaurant.com has removed the restaurant from our website and stopped
selling certificates for the restaurant. We have also notified customers who had purchased a certificate for the restaurant with instructions on how they can exchange for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Ms*** can contact *** *** at *** if she has any further questions Thank you Very truly yours, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***Thank you so very much for the timely responseContacting the Revdex.com has been a great experience for me
To Whom It May Concern: We have received a complaint from *** *** *** dated July 18, 2017, regarding the *** Barbeque Pit restaurant in *** ***, Louisiana. On November 18, 2017, the restaurant was removed from our website and we stopped selling certificates for
the restaurant. One of our restaurant partner service representatives has spoken to Ms***. The representative confirmed with Ms*** of the signed agreement through the corporate offices of *** Barbeque Pit Ms*** can contact *** *** at ***@restaurant.com if she has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***). We want to thank Ms* *** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an
established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. A restaurant informed Ms* *** that they would not honor. This is contrary to their obligations. We note that Ms* *** previously used a certificate at *** Mexican Food restaurant and the restaurant honored the discount Ms* *** purchased her certificates through one of our marketing partners named Next Jump. Ms* *** paid Next Jump for the certificates and not Restaurant.com. We provided Ms* *** with the contact information at Next Jump so that she can contact them directly about a refund Ms* *** can contact *** ***, one of our customer service specialists, at ***, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of Julie *** (Revdex.com#***) dated February 12, 2016. We want to thank Ms*** for contacting Restaurant.com regarding a restaurant in the Kalispell, Montana areaWe apologize that you are anything but pleased with
our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms*** apparently attempted to use a certificate but the restaurant did not honor it. Ms*** did not identify the restaurant where this occurredThis is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Ms*** should contact Hina ***, one of our customer service specialists, at h***@restaurant.com, about this matter. After Ms*** identifies the restaurant, Hina may be able to suggest alternate solutions. At a minimum, Hina will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Ms*** may have. We are confident that Ms*** will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, Aaron *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated December 7, 2016. We want to thank Mr*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years, Restaurant.com
has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. In November 2016, Mr*** used a certificate (and received the savings) at a different restaurant Mr*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Mr*** can contact *** ***, a customer service specialist at ***, and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr*** may have. We are confident that Mr*** will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. After speaking with the rep, we realized that their paperwork was sent to us along with another company's forms that we did sign up with. We filled out the Restaurant.com information, but did not select any offers to be given. This is where the misunderstanding was. They promptly removed the offers and assured us that any customers who did purchase it would be given the opportunity to exchange for another restaurant.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of Brandon [redacted] (Revdex.com# [redacted]) dated June 29, 2017. We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. In October 2010, Mr. [redacted] purchased 10 Restaurant.com certificates each with a face value of $25 (a total face value of $250) for which he paid a total of $20 (or $2 for each certificate). In November 2010 and May 2012, Mr. [redacted] used a certificate and received the $25 discount at each restaurant. In June 2017, Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Our website lists over 25 participating restaurants within 20 miles of his zip code. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Mr. [redacted] can contact [redacted] one of our customer service representatives, at [redacted]@restaurant.com, and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, exchanging any of the other certificates, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com