To Whom It May Concern: We have received the complaint of [redacted]) dated January 27, 2016. We want to thank [redacted] for contacting Restaurant.com regarding assistance with locating the certificates in her account. For over 10 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 1, 2016, [redacted], one of our customer service specialists, sent an email to Ms. [redacted] explaining that the email address provided with her complaint did not have any activity. However, Ms. [redacted] located another email address for [redacted] in which her certificates were located. Ms. [redacted] reset the password for [redacted] and provided instruction on how Ms. [redacted] can locate the certificates, or exchange them for use at another participating restaurant. Ms. [redacted] can reach [redacted] at [redacted] for further assistance. Thank you. Sincerely, [redacted]Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated August 19, 2016. In the letter, Ms. [redacted] states that she inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the...
restaurant certificate. We are providing Mr. [redacted] a $25 Restaurant.com eGift Card as a replacement. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. [redacted] one of our service specialists, has been in contact with Ms. [redacted] to resolve this matter. We issued a refund of $10 to Ms. [redacted]. Per her request, we also combined your credit and redeemed for the two certificates which are now located in your Restaurant.com account. In her response, [redacted] attached screenshots of the steps she took for redemption so that Ms. [redacted] should not encounter this problem in the future. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms. [redacted] may contact [redacted] for assistance in using the eGift Cards, and to answer any additional questions she may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted] dated June 26, 2016. We want to thank Mr. [redacted] contacting Restaurant.com regarding assistance with his account. For over 15 years, Restaurant.com has been an established...
online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The primary identifier in our database for our customers is their email address. The email Mr. [redacted] original provided when he created his account was [redacted] In 2011, Mr. [redacted] redeemed Restaurant.com credit for a restaurant certificate using that email address. In June 2016, Restaurant.com sent an email to Mr. [redacted] using that email address to inform him that the restaurant for which he had his certificate may not honor the certificate and provided instructions on how he could exchange the certificate for use at another participating restaurant. Upon receiving the email, Mr. [redacted] exchanged the certificate and changed his email address to [redacted] Restaurant.com sent an email confirmation for the exchanged certificate at that time. Two weeks later, Restaurant.com sent a follow up email to Mr. [redacted] to remind him that he had a certificate which our system showed had not been used. Restaurant.com sent that reminder email to both email addresses to be sure that Mr. [redacted] received it. In his letter, Mr. [redacted] states that he, in fact, used the certificate, and the reminder email he received was not accurate. As noted above, our system did not show that certificate as being used. We will update the account to show that the certificate was used. We will also remove the email addresses from the account, and effectively close the account. Mr. [redacted] can contact [redacted], one of our customer service specialists, at [redacted] if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]) dated February 23, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. Ms. [redacted] had previously used one...
certificate at this restaurant to receive her discount. We have provided a full refund to Ms. [redacted] for the certificates she has not been able to use. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Mr. [redacted] purchased three certificates for the [redacted] Lounge. In September 2015, she purchased two certificates with a face value of $25 (a total value of $50) for which she paid $6 ($3 each). In February 2016, she purchased the third certificate which had a face value of $100 for which she paid $40. On October 9, 2015, Ms. [redacted] used one of the $25 certificates for the [redacted] Lounge and received the full discount off of her meal. Ms. [redacted] apparently attempted to use another certificate for the [redacted] Lounge, but the restaurant did not honor the certificate. We are contacting the restaurant to understand the circumstances why they previously honored certificates but may no longer be doing so. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a $40 refund to the credit card used for the February 2016 purchase. We are sending a check for $3.00 for the additional certificate. Ms. [redacted] can contact [redacted], one of our customer service specialists, at [redacted], if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated March 14, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the Quito’s restaurant in Bristol, Rhode Island. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to properly honor the certificates when customers present them. Ms. [redacted] dined at the restaurant and presented the certificate. However, Ms. [redacted] states that while the restaurant honored the certificate, the restaurant did not properly follow the program. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted]. [redacted] has forwarded the information Ms. [redacted] provided to our restaurant service department to follow up with the restaurant. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. For Ms. [redacted]’ inconvenience, we have issued her a free $25 Restaurant.com [redacted] Card. An [redacted] Card is equivalent to store credit. The redemption of the [redacted] Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 [redacted] Card for a $25 restaurant dining certificate. Our website lists over 60 participating restaurants within 10 miles of her zip code. Here are the instructions on how to redeem an [redacted] Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] at [redacted] and [redacted] will be happy to assist with the redemption of the [redacted] Card, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am not happy with your reply. I would like a full refund! The restaurants that I purchased coupons for did not sign a contract with Restaurant.com. I am a frequent customer of The [redacted] Cafe and I had a personal in depth conversation with the owner and she stated that she was never a participant of Restaurant.com, in fact she stated that the company constantly called her and she began to hang up on them.I do not trust this company and I would like my money back I did not receive the product or the customer service that I paid for.
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted]) dated March 29, 2016. We want to thank Ms. [redacted] for contacting Restaurant. The primary identifier in our database for our customers is their email address. The email Ms. [redacted]...
provided in the Revdex.com Complaint is not in our database. We request that Ms. [redacted] provide another email address, an order number, or the number shown on the certificate or eGift Card, or even the restaurant, so that we can research her complaint more fully. Nevertheless, I wanted to provide a general answer regarding the Restaurant.com program. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. We do not list restaurants who have agreed to participate. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Once we receive the information from Ms. [redacted], we will be able to contact the restaurant to resolve the apparent misunderstanding. Nevertheless, as Ms. [redacted] stated, the restaurant honored the certificate and Ms. [redacted] received the discount off of her meal. Ms. [redacted] may contact [redacted] one of our customer service specialists, at [redacted] with the information. I am confident that Laurent will be able to assist Ms. [redacted], and answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received a complaint from Rene [redacted] (Revdex.com#11107917) dated January 27, 2016, regarding the Green Light Kitchen restaurant in Beaumont, Texas. On January 27, 2016, per Mr. [redacted]’s request, Restaurant.com has removed the restaurant from our website and...
stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted]’s request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. We are also in the process of proving the information to Mr. [redacted] to show authorization to include the restaurant in our program. Mr. [redacted] can contact Phil Inserra, at [email protected] or call our restaurant service department at [redacted] if he has any further questions. Thank you. Very truly yours, Aaron [redacted]Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I don't know how I will get the money back though? Please indicated how that works.
Sincerely,
[redacted]
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com#[redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. Mr. [redacted] did not identify the restaurant where this occurred. We have a restaurant partner team to address issues such as this. Mr. [redacted] noted that his first contact with Restaurant.com about an issue occurred on November 18, 2016. Our records show that Mr. [redacted] purchased a certificate for the [redacted] International Bakery on November 16, 2016. The certificate for the [redacted] International Bakery was honored at the restaurant on November 20, 2016. Our records also show that Mr. [redacted] used a certificate at the [redacted] Ristorante on December 19, 2016. Any failure of a restaurant to honor a certificate is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. Mr. [redacted] can contact [redacted], a customer service specialist at [redacted], and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Mr. [redacted] purchased two packages consisting of a voucher to [redacted] Hotels, a [redacted] gift card, and a Restaurant.com eGift Card. The price for each package was $65. Mr. [redacted] paid a total of...
$130 for the two packages. Mr. [redacted] states that he is having problems with redeeming the voucher, gift card and eGift Card. As stated in the offer, a customer must separately redeem the voucher, gift card and eGift Card before using it. Our records show that Mr. [redacted] has not followed the process to redeem either of the three products. Once Mr. [redacted] follows the redemption process, he will obtain the savings and discounts. Mr. [redacted] can contact [redacted] one of customer service specialists, at [redacted], for assistance with redeeming the three products and if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of Paris [redacted] (Revdex.com#11086624) dated January 14, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding [redacted] in Birmingham, Alabama. We apologize that you are anything but...
pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] purchased a $50 certificate for [redacted] for which she paid $6.00. [redacted] joined our program in September 2015 and had honored over 20 certificates including several in January 2015. In January 2016, Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have stopped selling certificates for [redacted] in order to protect consumers. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the $50 certificate for a $50 eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $50 eGift Card for a $50 restaurant dining certificate. You can also split the $50 eGift Cards in smaller denominations, e.g. two $25 certificates. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] Shaikh, one of our customer service specialists, at [redacted] and [redacted] will be happy to assist with the exchange and redemption of the eGift Card, and to answer any additional questions Ms. [redacted] may have. [redacted] could also contact [redacted] directly about Ms. [redacted] using a certificate at a future date. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated August 26, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. I have requested that [redacted]...
one of our customer service specialists, look into her complaint. Ms. [redacted] can contact [redacted] at [redacted], regarding this matter and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Ion [redacted]The gas card never arrived, and the hotel discount is not redeemable because it appears to have a zero balance the first time I tried to redeem it.
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 17, 2017. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has...
been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program for over a year. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Ms. [redacted] purchased three packages through our Specials offers (e.g. Dinner & a Movie), each of which included a Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart.2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers.3. Add a restaurant specific Gift Certificate to your cart and check out.4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. The primary identifier in our customer service system is a customer’s email address. We did not show any restaurant specific certificates under the email address Ms. [redacted] provided here. We request that Ms. [redacted] provide additional details such as the restaurant specific certificate number or an alternate email address so that we can further review this matter. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted] about this situation. Ms. [redacted] can contact [redacted] at [redacted], with the requested information. [redacted] will also be to assist with the redemption of the eGift Cards, assist with locating a restaurant, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted]Restaurant.com ell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated June 11, 2016. Ms. [redacted] purchased two theater packages which contained two tickets to an [redacted] concert and two $50 Restaurant.com gift cards. The price for the...
theater package is $89.99 each. In total, Ms. [redacted] paid $188.98 (which also included shipping and handling charges). Ms. [redacted] has a question about the advertised price. The advertised value represents that box office ticket price for the seat provided to Ms. [redacted]. The price stated on the ticket represents a lower price we were able to obtain by the group rate and incentive pricing available to us. The group rate/incentive pricing is not available to an individual purchaser, and is not available without the combination with the Restaurant.com gift card purchase. The terms and conditions of the promotion specifically stated this pricing: “Face value of the ticket will reflect the prevailing group rate for the performance selected.” In addition to the [redacted] ticket, Ms. [redacted] also received a $50 Restaurant.com gift card. Thus, the total value of the promotion is $144.35. That there may be other promotions available does not reduce the value of the theater package. In sum, the advertised value represents that box office ticket price for the seat provided to Ms. [redacted]. The price stated on the ticket represents a lower price we were able to obtain through the group rate and incentive pricing available to us. The group rate/incentive pricing is not available to an individual purchaser, and is not available without the combination with the Restaurant.com gift card purchase. We expect that Ms. [redacted] enjoyed the show and the discount on dinner by using the Restaurant.com gift cards. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from Eric [redacted] ([redacted]. Mr. [redacted] inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate. Our records do not show that Mr. [redacted] redeemed (or attempted to redeem) a gift card. We have issued a full refund to Mr. [redacted]. Restaurant.com has two paths for obtaining a restaurant certificate. A customer can pay for a certificate or a customer can redeem credit (either a gift card or egift card). Each one has a separate path on our website. It appears that Mr. [redacted] inadvertently used the purchase path rather than the redemption path. As noted above, Restaurant.com has issued a full refund to Mr. [redacted]’s credit card for the purchase. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr. [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the Gift Card, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] at the [redacted] Atlanta Airport. We apologize that you are anything but pleased with our service. ...
For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program since 2009. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the certificate for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted] for assistance with the exchange to the eGift Card, in redeeming the Gift Card for a restaurant specific certificate, and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted]) dated January 27, 2016. We want to thank [redacted] for contacting Restaurant.com regarding assistance with locating the certificates in her account. For over 10 years,...
Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. On February 1, 2016, [redacted], one of our customer service specialists, sent an email to Ms. [redacted] explaining that the email address provided with her complaint did not have any activity. However, Ms. [redacted] located another email address for [redacted] in which her certificates were located. Ms. [redacted] reset the password for [redacted] and provided instruction on how Ms. [redacted] can locate the certificates, or exchange them for use at another participating restaurant. Ms. [redacted] can reach [redacted] at [redacted] for further assistance. Thank you. Sincerely, [redacted]Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated August 19, 2016. In the letter, Ms. [redacted] states that she inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the...
restaurant certificate. We are providing Mr. [redacted] a $25 Restaurant.com eGift Card as a replacement. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. [redacted] one of our service specialists, has been in contact with Ms. [redacted] to resolve this matter. We issued a refund of $10 to Ms. [redacted]. Per her request, we also combined your credit and redeemed for the two certificates which are now located in your Restaurant.com account. In her response, [redacted] attached screenshots of the steps she took for redemption so that Ms. [redacted] should not encounter this problem in the future. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Ms. [redacted] may contact [redacted] for assistance in using the eGift Cards, and to answer any additional questions she may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted] dated June 26, 2016. We want to thank Mr. [redacted] contacting Restaurant.com regarding assistance with his account. For over 15 years, Restaurant.com has been an established...
online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The primary identifier in our database for our customers is their email address. The email Mr. [redacted] original provided when he created his account was [redacted] In 2011, Mr. [redacted] redeemed Restaurant.com credit for a restaurant certificate using that email address. In June 2016, Restaurant.com sent an email to Mr. [redacted] using that email address to inform him that the restaurant for which he had his certificate may not honor the certificate and provided instructions on how he could exchange the certificate for use at another participating restaurant. Upon receiving the email, Mr. [redacted] exchanged the certificate and changed his email address to [redacted] Restaurant.com sent an email confirmation for the exchanged certificate at that time. Two weeks later, Restaurant.com sent a follow up email to Mr. [redacted] to remind him that he had a certificate which our system showed had not been used. Restaurant.com sent that reminder email to both email addresses to be sure that Mr. [redacted] received it. In his letter, Mr. [redacted] states that he, in fact, used the certificate, and the reminder email he received was not accurate. As noted above, our system did not show that certificate as being used. We will update the account to show that the certificate was used. We will also remove the email addresses from the account, and effectively close the account. Mr. [redacted] can contact [redacted], one of our customer service specialists, at [redacted] if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com# [redacted]) dated February 23, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. Ms. [redacted] had previously used one...
certificate at this restaurant to receive her discount. We have provided a full refund to Ms. [redacted] for the certificates she has not been able to use. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Mr. [redacted] purchased three certificates for the [redacted] Lounge. In September 2015, she purchased two certificates with a face value of $25 (a total value of $50) for which she paid $6 ($3 each). In February 2016, she purchased the third certificate which had a face value of $100 for which she paid $40. On October 9, 2015, Ms. [redacted] used one of the $25 certificates for the [redacted] Lounge and received the full discount off of her meal. Ms. [redacted] apparently attempted to use another certificate for the [redacted] Lounge, but the restaurant did not honor the certificate. We are contacting the restaurant to understand the circumstances why they previously honored certificates but may no longer be doing so. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. We have issued a $40 refund to the credit card used for the February 2016 purchase. We are sending a check for $3.00 for the additional certificate. Ms. [redacted] can contact [redacted], one of our customer service specialists, at [redacted], if she has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated March 14, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding the Quito’s restaurant in Bristol, Rhode Island. We apologize that you are anything but pleased with our...
service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to properly honor the certificates when customers present them. Ms. [redacted] dined at the restaurant and presented the certificate. However, Ms. [redacted] states that while the restaurant honored the certificate, the restaurant did not properly follow the program. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted]. [redacted] has forwarded the information Ms. [redacted] provided to our restaurant service department to follow up with the restaurant. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. For Ms. [redacted]’ inconvenience, we have issued her a free $25 Restaurant.com [redacted] Card. An [redacted] Card is equivalent to store credit. The redemption of the [redacted] Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 [redacted] Card for a $25 restaurant dining certificate. Our website lists over 60 participating restaurants within 10 miles of her zip code. Here are the instructions on how to redeem an [redacted] Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] at [redacted] and [redacted] will be happy to assist with the redemption of the [redacted] Card, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted] I am not happy with your reply. I would like a full refund! The restaurants that I purchased coupons for did not sign a contract with Restaurant.com. I am a frequent customer of The [redacted] Cafe and I had a personal in depth conversation with the owner and she stated that she was never a participant of Restaurant.com, in fact she stated that the company constantly called her and she began to hang up on them.I do not trust this company and I would like my money back I did not receive the product or the customer service that I paid for.
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com # [redacted]) dated March 29, 2016. We want to thank Ms. [redacted] for contacting Restaurant. The primary identifier in our database for our customers is their email address. The email Ms. [redacted]...
provided in the Revdex.com Complaint is not in our database. We request that Ms. [redacted] provide another email address, an order number, or the number shown on the certificate or eGift Card, or even the restaurant, so that we can research her complaint more fully. Nevertheless, I wanted to provide a general answer regarding the Restaurant.com program. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. We do not list restaurants who have agreed to participate. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Once we receive the information from Ms. [redacted], we will be able to contact the restaurant to resolve the apparent misunderstanding. Nevertheless, as Ms. [redacted] stated, the restaurant honored the certificate and Ms. [redacted] received the discount off of her meal. Ms. [redacted] may contact [redacted] one of our customer service specialists, at [redacted] with the information. I am confident that Laurent will be able to assist Ms. [redacted], and answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received a complaint from Rene [redacted] (Revdex.com#11107917) dated January 27, 2016, regarding the Green Light Kitchen restaurant in Beaumont, Texas. On January 27, 2016, per Mr. [redacted]’s request, Restaurant.com has removed the restaurant from our website and...
stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant. For over 10 years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,000 independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Mr. [redacted]’s request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. We are also in the process of proving the information to Mr. [redacted] to show authorization to include the restaurant in our program. Mr. [redacted] can contact Phil Inserra, at [email protected] or call our restaurant service department at [redacted] if he has any further questions. Thank you. Very truly yours, Aaron [redacted]Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. I don't know how I will get the money back though? Please indicated how that works.
Sincerely,
[redacted]
To Whom It May Concern: We have received the additional correspondence from [redacted] (Revdex.com#[redacted]). We want to thank Mr. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Mr. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. Mr. [redacted] did not identify the restaurant where this occurred. We have a restaurant partner team to address issues such as this. Mr. [redacted] noted that his first contact with Restaurant.com about an issue occurred on November 18, 2016. Our records show that Mr. [redacted] purchased a certificate for the [redacted] International Bakery on November 16, 2016. The certificate for the [redacted] International Bakery was honored at the restaurant on November 20, 2016. Our records also show that Mr. [redacted] used a certificate at the [redacted] Ristorante on December 19, 2016. Any failure of a restaurant to honor a certificate is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. Mr. [redacted] can contact [redacted], a customer service specialist at [redacted], and [redacted] will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, and to answer any additional questions Mr. [redacted] may have. We are confident that Mr. [redacted] will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]). Mr. [redacted] purchased two packages consisting of a voucher to [redacted] Hotels, a [redacted] gift card, and a Restaurant.com eGift Card. The price for each package was $65. Mr. [redacted] paid a total of...
$130 for the two packages. Mr. [redacted] states that he is having problems with redeeming the voucher, gift card and eGift Card. As stated in the offer, a customer must separately redeem the voucher, gift card and eGift Card before using it. Our records show that Mr. [redacted] has not followed the process to redeem either of the three products. Once Mr. [redacted] follows the redemption process, he will obtain the savings and discounts. Mr. [redacted] can contact [redacted] one of customer service specialists, at [redacted], for assistance with redeeming the three products and if he has any further questions. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of Paris [redacted] (Revdex.com#11086624) dated January 14, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com regarding [redacted] in Birmingham, Alabama. We apologize that you are anything but...
pleased with our service. For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Ms. [redacted] purchased a $50 certificate for [redacted] for which she paid $6.00. [redacted] joined our program in September 2015 and had honored over 20 certificates including several in January 2015. In January 2016, Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have stopped selling certificates for [redacted] in order to protect consumers. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the $50 certificate for a $50 eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $50 eGift Card for a $50 restaurant dining certificate. You can also split the $50 eGift Cards in smaller denominations, e.g. two $25 certificates. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] Shaikh, one of our customer service specialists, at [redacted] and [redacted] will be happy to assist with the exchange and redemption of the eGift Card, and to answer any additional questions Ms. [redacted] may have. [redacted] could also contact [redacted] directly about Ms. [redacted] using a certificate at a future date. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated August 26, 2016. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. I have requested that [redacted]...
one of our customer service specialists, look into her complaint. Ms. [redacted] can contact [redacted] at [redacted], regarding this matter and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Ion [redacted]The gas card never arrived, and the hotel discount is not redeemable because it appears to have a zero balance the first time I tried to redeem it.
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]) dated February 17, 2017. We want to thank Ms. [redacted] for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over 15 years, Restaurant.com has...
been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses.Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program for over a year. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Ms. [redacted] purchased three packages through our Specials offers (e.g. Dinner & a Movie), each of which included a Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card:To Redeem your e-Gift card online1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart.2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers.3. Add a restaurant specific Gift Certificate to your cart and check out.4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. The primary identifier in our customer service system is a customer’s email address. We did not show any restaurant specific certificates under the email address Ms. [redacted] provided here. We request that Ms. [redacted] provide additional details such as the restaurant specific certificate number or an alternate email address so that we can further review this matter. [redacted] one of our customer service specialists, has been in contact with Ms. [redacted] about this situation. Ms. [redacted] can contact [redacted] at [redacted], with the requested information. [redacted] will also be to assist with the redemption of the eGift Cards, assist with locating a restaurant, and to answer any additional questions Ms. [redacted] may have. We are confident that Ms. [redacted] will enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you. Sincerely, [redacted]Restaurant.com ell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com #[redacted]) dated June 11, 2016. Ms. [redacted] purchased two theater packages which contained two tickets to an [redacted] concert and two $50 Restaurant.com gift cards. The price for the...
theater package is $89.99 each. In total, Ms. [redacted] paid $188.98 (which also included shipping and handling charges). Ms. [redacted] has a question about the advertised price. The advertised value represents that box office ticket price for the seat provided to Ms. [redacted]. The price stated on the ticket represents a lower price we were able to obtain by the group rate and incentive pricing available to us. The group rate/incentive pricing is not available to an individual purchaser, and is not available without the combination with the Restaurant.com gift card purchase. The terms and conditions of the promotion specifically stated this pricing: “Face value of the ticket will reflect the prevailing group rate for the performance selected.” In addition to the [redacted] ticket, Ms. [redacted] also received a $50 Restaurant.com gift card. Thus, the total value of the promotion is $144.35. That there may be other promotions available does not reduce the value of the theater package. In sum, the advertised value represents that box office ticket price for the seat provided to Ms. [redacted]. The price stated on the ticket represents a lower price we were able to obtain through the group rate and incentive pricing available to us. The group rate/incentive pricing is not available to an individual purchaser, and is not available without the combination with the Restaurant.com gift card purchase. We expect that Ms. [redacted] enjoyed the show and the discount on dinner by using the Restaurant.com gift cards. Thank you. Sincerely, [redacted] Restaurant.com
To Whom It May Concern: We have received additional correspondence from Eric [redacted] ([redacted]. Mr. [redacted] inadvertently paid for a restaurant certificate using his credit card, rather than redeeming a Restaurant.com eGift Card for the restaurant certificate. Our records do not show that Mr. [redacted] redeemed (or attempted to redeem) a gift card. We have issued a full refund to Mr. [redacted]. Restaurant.com has two paths for obtaining a restaurant certificate. A customer can pay for a certificate or a customer can redeem credit (either a gift card or egift card). Each one has a separate path on our website. It appears that Mr. [redacted] inadvertently used the purchase path rather than the redemption path. As noted above, Restaurant.com has issued a full refund to Mr. [redacted]’s credit card for the purchase. The Gift Card redemption for the restaurant specific certificate occurs electronically on our website. Here are the instructions on how to redeem an Gift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Print the gift certificate from your computer and take it to the restaurant. Restaurant.com is committed to customer service and wants our consumers to be pleased with our services. Mr. [redacted] may contact [redacted] one of customer services specialists, at [redacted] for assistance in using the Gift Card, and to answer any additional questions he may have. Sincerely, [redacted] Restaurant.com Tell us why here...
To Whom It May Concern: We have received the complaint of [redacted] (Revdex.com#[redacted]). We want to thank Ms. [redacted] for contacting Restaurant.com regarding the [redacted] at the [redacted] Atlanta Airport. We apologize that you are anything but pleased with our service. ...
For over 15 years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. This restaurant has participated on our program since 2009. Ms. [redacted] apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. We have reported this incident to the restaurant service department responsible for following up with restaurants. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. We would like to exchange the certificate for a $25 Restaurant.com eGift Card. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $25 eGift Card for a $25 restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online 1. Go to http://redeem.restaurant.com. Enter the code above to create your shopping cart. 2. Search for restaurants in your area by zip code or state - there are thousands to choose from nationwide. Or you may select from exciting products and services offered through quality online retailers. 3. Add a restaurant specific Gift Certificate to your cart and check out. 4. Present the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant. Ms. [redacted] can contact [redacted] one of our customer service specialists, at [redacted] for assistance with the exchange to the eGift Card, in redeeming the Gift Card for a restaurant specific certificate, and to answer any additional questions she may have. Thank you. Sincerely, [redacted] Restaurant.com