To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated June 7, 2016. We want to thank Ms*** for contacting Restaurant.com regarding a restaurant in the Saddle Brook, New Jersey areaWe apologize that you are anything but pleased with
our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Ms*** has used over dining certificates saving over $off of her meals. She most recently used a certificate in May Ms*** apparently attempted to use a certificate but the restaurant did not honor it. Ms*** did not identify the restaurant where this occurredThis is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $Restaurant.com eGift Card. An eGift Card is equivalent to store credit. Our website lists over participating restaurants within miles of her zip code and over participating restaurants within miles of her zip code Ms*** can contact *** *** one of our customer service specialists, at ***, about this matter. After Ms*** identifies the restaurant, *** may be able to suggest alternate solutions. At a minimum, *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms*** may have. We are confident that Ms*** will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
Complaint: ***
I am rejecting this response because: I still feel that it should be posted more clearly that if you are using a restaurant.com gift card when ordering on the site the promo discount prices do not apply thus you receive the gift card face value where as if you purchase on your own no gift card you receive a promoprice
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: First of all, they have none of the facts correct. I have never been in Montana. My complaint is about restaurant.com and not the restaurant, but pertains to restaurants in the StLouis area and not Montana. Secondly, I did identify the restaurant that is the most recent to refuse one of the certificates that I purchased. That restaurant was Alumni in StLouis. I also said that they finally did honor the certificate but only after I was humiliated in front of their customers and the waitress when the manager said that I could have dishonestly made a copy of the certificate and used it repeatedly. It was my understanding that restaurant.com insured that the certificates could only be used once and the manager at Alumni says that isn't true. I do not want to be part of a product for which I have to plead my innocence in order to use it. I have had a similar experience at *** *** in Columbia Illinois, *** *** in southern Missouri, *** *** in Columbia IL, etc. Restaurant.com sent me an email saying that I should call the restaurant before going to make sure they are still accepting the certificates. That was not part of the bargain when I purchased them. I bought them with the understanding that they never expire and that I could give them as gifts. If I give them as gifts, I cannot know when my gift recipient is going to use them, so I cannot call ahead to verify that the restaurant is still accepting them. Restaurant.com has not held up their end of the purchase. I understand that a restaurant may go out of business and therefore the certificate is no longer valid. Previously, when this happened, Restaurant.com would notify me in my account after I log on that I would need to exchange my certificate. They no longer do this and my remaining certificate for Alumni was still showing as valid and printable after my experience there where I was told they were no longer participating. If restaurant.com is no longer indicating that certificates are invalid or if they have no way of letting me know that the certificates that I have already paid money for will not be welcomed (and apparently neither will I) then I want my money back. Their solution of offering an exchange for a certificate to another restaurant is first of all, nothing new, as that option is always available to everyone but I have no way of knowing if the restaurant that I exchange for will willingly accept the certificate either. Whether or not I have enjoyed past purchases with them is irrelevant now.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated April 13, 2016, regarding the *** Home Cooking restaurant in Gainesville, Georgia. Our records show in October 2016, the *** Home Cooking restaurant was removed from our website
and we stopped selling certificates for the restaurant. One of our restaurant partner service representatives has reached out to Mr*** to address any remaining questions. Mr*** can contact *** *** at ***@restaurant.com if he has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***). We want to thank Mr*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Mr*** has used five certificates for which he received over $in savings off of those meals. In September 2017, Mr*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. We have also issued Mr*** an additional $Restaurant.com eGift Card for his inconvenience. Our website lists over participating restaurants within miles of Mr***’s zip code Mr*** can contact *** ***, one of our customer service representatives, at ***@restaurant.com, and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, exchanging any of the other certificates, and to answer any additional questions Mr*** may have. We are confident that Mr*** will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated May 10, 2016, regarding the *** *** restaurant in Marfa, Texas. On May 12, 2016, per Mr*** request, Restaurant.com has removed the restaurant from our website and stopped selling
certificates for the restaurant. Our records show that only three certificates were soldFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr*** can contact *** *** at *** if he has any further questionsThank youVery truly yours, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I was credited by me Credit Card Company The Gift Card WAS NEVER SENT EVER
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10980077. I will contact [email protected] to see if they actually follow thru with their promise. I also want to be assured that the business Sweet Tree's has been contacted. I was told that Sweet Tree's never agreed to Restaurant.com and receive no money from them. Sweet Tree's has tried many times to have someone call them and no one has ever called them back. If the business does not want to be part of restaurant.com they should be removed from the list.
Sincerely, Maria ***
Initial Business Response /* (1000, 5, 2015/07/21) */
To Whom It May Concern:
We have received the complaint of *** *** (Revdex.com#XXXXXXXX) dated July 13, We want to thank Mr*** for contacting Restaurant.com regarding the *** ** in Ft*** *** We apologize that you
are anything but pleased with our serviceWe are providing a full refund to Mr***
For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front costThe service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant's menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurantRestaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurantThe restaurant's primary obligation under the contract is to honor the certificates when customers present themUnfortunately, the *** ** restaurant was not open on Father's Day when Mr*** intended to use the certificate he purchased
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesOur records show that Mr*** purchased a $certificate for which he paid $We have issued a $credit to the credit card Mr*** used for the purchase
Mr*** can contact *** *** one of our customer service specialists, at ***@restaurant.com, if he has any further questionsThank you
Sincerely,
*** ***
Restaurant.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my moneyIt took longer than I'd hoped, it required a great deal of effort on my part, but they did what was right in the end
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** ***
*To Whom It May Concern: We have received the complaint of *** *** (Revdex.com ***. Ms***
requested a refund for a purchase of two ticket packages. On December 15, 2017, a refund was issued to Ms*** for the total amount she paid of $*** ***, one of our customer service specialists, sent an email to Ms*** advising her of the refund at that time. Ms*** can contact *** at ***@***, and *** will be happy to answer any additional questions Ms. *** may have. Thank you. Sincerely, *** ***
*** *** ***General Counsel***, Inc.*** *** *** ***Arlington Heights, IL 60004*** *** ***
*** *** *** This e-mail and its attachments are confidential and and may contain attorney work product or be subject to the attorney-client privilege. The unauthorized use, disclosure or copying of this transmission is strictly prohibited and may be unlawfulIf you are not the intended recipient of this message, please immediately delete this message and contact me at ahorowitz@***. PPlease consider the environment before printing this e-mail. Get Better Business Cards Here *** - Best DealEvery Meal. *** is the trusted and valued source connecting diners, restaurants, businesses and communities since The company offers savings at more than 62,restaurants and providers nationwideThe *** Independent Consultant program offers thousands of self-employment opportunities to individuals that want to earn money while helping *** to expand to more restaurants, businesses and communities nationwideTo date, *** customers have saved more than $billion, filling more than million tables annually. *** is a pioneer in the deal space and is headquartered in Arlington Heights, IL. Smartphone and iPad users: download our app - iPhone, iPad and Android Learn more about *** Find deals near you Make money with ***
Complaint: ***
I am rejecting this response because:The business Restaurant.com is advertizing business that deny this service.For several ocasions the business said that they do not understand why Restaurant.com is advertizing them.It is a information and at the meantime we spend our money. I DO NOT ACCEPT THIS EXPLANATION
Sincerely,
*** ***
To Whom It May Concern:We have received the complaint of Megan *** (Revdex.com#***)
dated December 10, 2015. We want to thank Ms*** for contacting Restaurant.com regarding the Gemma
Love Authentic Jamaican Cuisine Restaurant in Austin, Texas. We apologize
that you are anything
but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends the customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Ms*** purchased two certificates each with a face value of $
(or $total face value) for which she paid $(or $each)Ms*** apparently attempted to use a certificate but the
restaurant did not honor it. This is contrary to their contractual
obligationsThe Gemma Love Authentic Jamaican Cuisine Restaurant had been on
our program since February 2015. The restaurant has accepted other
certificates previously. We have cancelled the restaurant and removed
them from our program. We also sent an
email to customers who had a certificate for the restaurant and provided
instructions on how they can exchange for use at another participating
restaurant.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use at one of our other
participating restaurants. Our website lists over participating
restaurants within miles of her zip code.An eGift Card is equivalent to store credit. The
redemption of the eGift Card for the restaurant specific certificate occurs
electronically on our website. You redeem each $eGift Card for a $
restaurant dining certificate. Here are the instructions on how to redeem
an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem.restaurant.comEnter the code above to
create your shopping cartSearch for restaurants in your
area by zip code or state - there are thousands to choose from nationwideOr
you may select from exciting products and services offered through quality
online retailersAdd a restaurant specific Gift
Certificate to your cart and check outPresent the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurantMs*** can contact Hina, a customer service specialist,
at ***@restaurant.com, and Hina
will be happy to assist with the exchange and redemption of the eGift Card, and
to answer any additional questions Ms*** may have. We are confident
that Ms*** will enjoy her dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,Aaron ***Restaurant.com
To Whom It May Concern:We have received the complaint of Ibahim *** (Revdex.com #10887391) dated October 19,
2015. We want to thank Mr*** for contacting Restaurant.com
regarding issues with accessing his account. For over years, Restaurant.com has been an
established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Mr*** says that on October 19, he attempted to
purchase a certificate for a restaurant but was unable to do so. On that date, Restaurant.com was having
technical issues which impacted some customers.
Mr*** contacted our customer service department. As an apology for the inconvenience,
Restaurant.com provided Mr*** with a free $Restaurant.com eGift
Card. Mr*** can
redeem that eGift Card for a corresponding restaurant certificate at one of
thousands of participating restaurants.
Mr*** can contact Hina ***, one of our customer service
specialists, at h***@restaurant.com if he has any further problems or other questions. Thank you.Sincerely,Aaron ***Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated. We want to thank Ms*** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been
an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms*** placed two orders with Restaurant.com: one in and one in 2017. Restaurant.com has fully refunded to Ms*** the amount paid in 2017. We have also exchanged the certificates purchased in for eGift Cards of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Our website lists over participating restaurants within miles of her zip code. Ms*** can contact *** *** one of our customer service specialists, at ***, for assistance with redeeming the eGift Cards, and for any other questions she may have. Thank you Sincerely, *** *** Restaurant.com
Initial Business Response /* (1000, 5, 2015/06/30) */
To Whom It May Concern:
We have received a complaint from Erin *** (***) dated June 19, regarding her restaurant in Indianapolis, IndianaPer Ms***' request, I provided a copy of his complaint to the Director responsible
for bringing new restaurants on our programMs*** did not provide the name of the restaurant, the address or other informationOn June 26, 2015, a representative sent an email to Ms*** requesting the information
Once we receive the information, we are ready to remove the restaurant from our internal list of potential leadsWe will also contact the external companies we use and informed them not to contact the restaurant
Ms*** can contact Phil ***, director of restaurant marketing, at [email protected], if she has any further questionsThank you
Very truly yours,
Aaron ***
Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated November 17, 2016, regarding the *** *** Soul Food restaurant in Brooklyn, New York. On November 17, 2016, per Ms*** request, Restaurant.com has removed the restaurant from our
website and stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Ms*** request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Ms*** can contact *** ***, at *** if she has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated April 19, 2017. We want to thank Mr***for contacting Restaurant.com regarding assistance with accessing their account. On Tuesday April 18, 2017, we had a technical
issue which impacted the ability of some customers to view their accounts for a few hours. That issue was resolved within a few hours. *** ***, one of our customer service specialists, contacted Mr***, explained the circumstances and confirmed that all certificates are still in his account Mr*** can reach *** at ***@restaurant.com if he has any further questions. Thank you Sincerely, *** *** Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated January 16, 2017. We want to thank Ms*** ** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. We are providing a full refund
to Ms***e for the amount she paid for the certificates For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms*** can contact *** ***, one of our customer service specialists, at ***, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated June 7, 2016. We want to thank Ms*** for contacting Restaurant.com regarding a restaurant in the Saddle Brook, New Jersey areaWe apologize that you are anything but pleased with
our service. For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Ms*** has used over dining certificates saving over $off of her meals. She most recently used a certificate in May Ms*** apparently attempted to use a certificate but the restaurant did not honor it. Ms*** did not identify the restaurant where this occurredThis is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate can be exchanged for a $Restaurant.com eGift Card. An eGift Card is equivalent to store credit. Our website lists over participating restaurants within miles of her zip code and over participating restaurants within miles of her zip code Ms*** can contact *** *** one of our customer service specialists, at ***, about this matter. After Ms*** identifies the restaurant, *** may be able to suggest alternate solutions. At a minimum, *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, confirm that the restaurant will honor the certificate, and to answer any additional questions Ms*** may have. We are confident that Ms*** will continue to enjoy her dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
Complaint: ***
I am rejecting this response because: I still feel that it should be posted more clearly that if you are using a restaurant.com gift card when ordering on the site the promo discount prices do not apply thus you receive the gift card face value where as if you purchase on your own no gift card you receive a promoprice
Sincerely,
*** ***
Complaint: ***
I am rejecting this response because: First of all, they have none of the facts correct. I have never been in Montana. My complaint is about restaurant.com and not the restaurant, but pertains to restaurants in the StLouis area and not Montana. Secondly, I did identify the restaurant that is the most recent to refuse one of the certificates that I purchased. That restaurant was Alumni in StLouis. I also said that they finally did honor the certificate but only after I was humiliated in front of their customers and the waitress when the manager said that I could have dishonestly made a copy of the certificate and used it repeatedly. It was my understanding that restaurant.com insured that the certificates could only be used once and the manager at Alumni says that isn't true. I do not want to be part of a product for which I have to plead my innocence in order to use it. I have had a similar experience at *** *** in Columbia Illinois, *** *** in southern Missouri, *** *** in Columbia IL, etc. Restaurant.com sent me an email saying that I should call the restaurant before going to make sure they are still accepting the certificates. That was not part of the bargain when I purchased them. I bought them with the understanding that they never expire and that I could give them as gifts. If I give them as gifts, I cannot know when my gift recipient is going to use them, so I cannot call ahead to verify that the restaurant is still accepting them. Restaurant.com has not held up their end of the purchase. I understand that a restaurant may go out of business and therefore the certificate is no longer valid. Previously, when this happened, Restaurant.com would notify me in my account after I log on that I would need to exchange my certificate. They no longer do this and my remaining certificate for Alumni was still showing as valid and printable after my experience there where I was told they were no longer participating. If restaurant.com is no longer indicating that certificates are invalid or if they have no way of letting me know that the certificates that I have already paid money for will not be welcomed (and apparently neither will I) then I want my money back. Their solution of offering an exchange for a certificate to another restaurant is first of all, nothing new, as that option is always available to everyone but I have no way of knowing if the restaurant that I exchange for will willingly accept the certificate either. Whether or not I have enjoyed past purchases with them is irrelevant now.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated April 13, 2016, regarding the *** Home Cooking restaurant in Gainesville, Georgia. Our records show in October 2016, the *** Home Cooking restaurant was removed from our website
and we stopped selling certificates for the restaurant. One of our restaurant partner service representatives has reached out to Mr*** to address any remaining questions. Mr*** can contact *** *** at ***@restaurant.com if he has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***). We want to thank Mr*** for contacting Restaurant.comWe apologize that you are anything but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of restaurant operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. To date, Mr*** has used five certificates for which he received over $in savings off of those meals. In September 2017, Mr*** apparently attempted to use a certificate but the restaurant did not honor it. This is contrary to their contractual obligations. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. We are committed to outstanding customer service. That certificate has been exchanged for a Restaurant.com eGift Card of equivalent value. We have also issued Mr*** an additional $Restaurant.com eGift Card for his inconvenience. Our website lists over participating restaurants within miles of Mr***’s zip code Mr*** can contact *** ***, one of our customer service representatives, at ***@restaurant.com, and *** will be happy to assist with the redemption of the eGift Card, assist with locating a restaurant, exchanging any of the other certificates, and to answer any additional questions Mr*** may have. We are confident that Mr*** will enjoy his dining experiences and the savings with using the Restaurant.com certificates. Thank you Sincerely, *** *** Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated May 10, 2016, regarding the *** *** restaurant in Marfa, Texas. On May 12, 2016, per Mr*** request, Restaurant.com has removed the restaurant from our website and stopped selling
certificates for the restaurant. Our records show that only three certificates were soldFor over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Mr*** can contact *** *** at *** if he has any further questionsThank youVery truly yours, *** *** Restaurant.com Tell us why here
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I was credited by me Credit Card Company The Gift Card WAS NEVER SENT EVER
Sincerely,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10980077. I will contact [email protected] to see if they actually follow thru with their promise. I also want to be assured that the business Sweet Tree's has been contacted. I was told that Sweet Tree's never agreed to Restaurant.com and receive no money from them. Sweet Tree's has tried many times to have someone call them and no one has ever called them back. If the business does not want to be part of restaurant.com they should be removed from the list.
Sincerely, Maria ***
Initial Business Response /* (1000, 5, 2015/07/21) */
To Whom It May Concern:
We have received the complaint of *** *** (Revdex.com#XXXXXXXX) dated July 13, We want to thank Mr*** for contacting Restaurant.com regarding the *** ** in Ft*** *** We apologize that you
are anything but pleased with our serviceWe are providing a full refund to Mr***
For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businessesOur service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front costThe service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant's menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurantRestaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly
Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurantThe restaurant's primary obligation under the contract is to honor the certificates when customers present themUnfortunately, the *** ** restaurant was not open on Father's Day when Mr*** intended to use the certificate he purchased
Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchasesOur records show that Mr*** purchased a $certificate for which he paid $We have issued a $credit to the credit card Mr*** used for the purchase
Mr*** can contact *** *** one of our customer service specialists, at ***@restaurant.com, if he has any further questionsThank you
Sincerely,
*** ***
Restaurant.com
Initial Consumer Rebuttal /* (2000, 7, 2015/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They refunded my moneyIt took longer than I'd hoped, it required a great deal of effort on my part, but they did what was right in the end
*** *** *** ***
*** *** *** *** *** *** **
*** *** ***
*** *** *** *** * *** ***
*To Whom It May Concern: We have received the complaint of *** *** (Revdex.com ***. Ms***
requested a refund for a purchase of two ticket packages. On December 15, 2017, a refund was issued to Ms*** for the total amount she paid of $*** ***, one of our customer service specialists, sent an email to Ms*** advising her of the refund at that time. Ms*** can contact *** at ***@***, and *** will be happy to answer any additional questions Ms. *** may have. Thank you. Sincerely, *** ***
*** *** ***General Counsel***, Inc.*** *** *** ***Arlington Heights, IL 60004*** *** ***
*** *** *** This e-mail and its attachments are confidential and and may contain attorney work product or be subject to the attorney-client privilege. The unauthorized use, disclosure or copying of this transmission is strictly prohibited and may be unlawfulIf you are not the intended recipient of this message, please immediately delete this message and contact me at ahorowitz@***. PPlease consider the environment before printing this e-mail. Get Better Business Cards Here *** - Best DealEvery Meal. *** is the trusted and valued source connecting diners, restaurants, businesses and communities since The company offers savings at more than 62,restaurants and providers nationwideThe *** Independent Consultant program offers thousands of self-employment opportunities to individuals that want to earn money while helping *** to expand to more restaurants, businesses and communities nationwideTo date, *** customers have saved more than $billion, filling more than million tables annually. *** is a pioneer in the deal space and is headquartered in Arlington Heights, IL. Smartphone and iPad users: download our app - iPhone, iPad and Android Learn more about *** Find deals near you Make money with ***
Complaint: ***
I am rejecting this response because:The business Restaurant.com is advertizing business that deny this service.For several ocasions the business said that they do not understand why Restaurant.com is advertizing them.It is a information and at the meantime we spend our money. I DO NOT ACCEPT THIS EXPLANATION
Sincerely,
*** ***
To Whom It May Concern:We have received the complaint of Megan *** (Revdex.com#***)
dated December 10, 2015. We want to thank Ms*** for contacting Restaurant.com regarding the Gemma
Love Authentic Jamaican Cuisine Restaurant in Austin, Texas. We apologize
that you are anything
but pleased with our service. For over years, Restaurant.com has been an established
online marketing service for restaurants, currently working with thousands of
restaurant operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends the customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Each of the restaurants on our
program enters into a binding contract with Restaurant.com, requesting
that we offer certificates on behalf of the restaurant. The restaurant’s
primary obligation under the contract is to honor the certificates when
customers present them. Ms*** purchased two certificates each with a face value of $
(or $total face value) for which she paid $(or $each)Ms*** apparently attempted to use a certificate but the
restaurant did not honor it. This is contrary to their contractual
obligationsThe Gemma Love Authentic Jamaican Cuisine Restaurant had been on
our program since February 2015. The restaurant has accepted other
certificates previously. We have cancelled the restaurant and removed
them from our program. We also sent an
email to customers who had a certificate for the restaurant and provided
instructions on how they can exchange for use at another participating
restaurant.Restaurant.com is deeply disappointed by the restaurant’s
actions and the discomfort those actions have caused you. We are
committed to outstanding customer service. We would be more than willing
to exchange the certificates for equal value in a Restaurant.com eGift
Card. The credit can be redeemed for use at one of our other
participating restaurants. Our website lists over participating
restaurants within miles of her zip code.An eGift Card is equivalent to store credit. The
redemption of the eGift Card for the restaurant specific certificate occurs
electronically on our website. You redeem each $eGift Card for a $
restaurant dining certificate. Here are the instructions on how to redeem
an eGift Card:To Redeem your e-Gift card onlineGo to http://redeem.restaurant.comEnter the code above to
create your shopping cartSearch for restaurants in your
area by zip code or state - there are thousands to choose from nationwideOr
you may select from exciting products and services offered through quality
online retailersAdd a restaurant specific Gift
Certificate to your cart and check outPresent the certificate using
your mobile device, or print the gift certificate from your computer and take
it to the restaurantMs*** can contact Hina, a customer service specialist,
at ***@restaurant.com, and Hina
will be happy to assist with the exchange and redemption of the eGift Card, and
to answer any additional questions Ms*** may have. We are confident
that Ms*** will enjoy her dining experiences and the savings with using
the Restaurant.com certificates. Thank you.Sincerely,Aaron ***Restaurant.com
To Whom It May Concern:We have received the complaint of Ibahim *** (Revdex.com #10887391) dated October 19,
2015. We want to thank Mr*** for contacting Restaurant.com
regarding issues with accessing his account. For over years, Restaurant.com has been an
established
online marketing service for restaurants, currently working with thousands of
independent operators across the country to grow their businesses.
Our service is an innovative and cost-effective way for restaurant owners to
advertise and market their restaurants at no up-front cost.
Restaurant.com sends customers into the restaurant by offering discounted
promotional certificates to consumers on behalf of the restaurant, for which
the consumer pays Restaurant.com directly. Mr*** says that on October 19, he attempted to
purchase a certificate for a restaurant but was unable to do so. On that date, Restaurant.com was having
technical issues which impacted some customers.
Mr*** contacted our customer service department. As an apology for the inconvenience,
Restaurant.com provided Mr*** with a free $Restaurant.com eGift
Card. Mr*** can
redeem that eGift Card for a corresponding restaurant certificate at one of
thousands of participating restaurants.
Mr*** can contact Hina ***, one of our customer service
specialists, at h***@restaurant.com if he has any further problems or other questions. Thank you.Sincerely,Aaron ***Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated. We want to thank Ms*** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. For over years, Restaurant.com has been
an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms*** placed two orders with Restaurant.com: one in and one in 2017. Restaurant.com has fully refunded to Ms*** the amount paid in 2017. We have also exchanged the certificates purchased in for eGift Cards of equivalent value. An eGift Card is equivalent to store credit. The redemption of the eGift Card for the restaurant specific certificate occurs electronically on our website. You redeem each $eGift Card for a $restaurant dining certificate. Here are the instructions on how to redeem an eGift Card: To Redeem your e-Gift card online Go to http://redeem.restaurant.comEnter the code above to create your shopping cartSearch for restaurants in your area by zip code or state - there are thousands to choose from nationwideOr you may select from exciting products and services offered through quality online retailersAdd a restaurant specific Gift Certificate to your cart and check outPresent the certificate using your mobile device, or print the gift certificate from your computer and take it to the restaurant Our website lists over participating restaurants within miles of her zip code. Ms*** can contact *** *** one of our customer service specialists, at ***, for assistance with redeeming the eGift Cards, and for any other questions she may have. Thank you Sincerely, *** *** Restaurant.com
Initial Business Response /* (1000, 5, 2015/06/30) */
To Whom It May Concern:
We have received a complaint from Erin *** (***) dated June 19, regarding her restaurant in Indianapolis, IndianaPer Ms***' request, I provided a copy of his complaint to the Director responsible
for bringing new restaurants on our programMs*** did not provide the name of the restaurant, the address or other informationOn June 26, 2015, a representative sent an email to Ms*** requesting the information
Once we receive the information, we are ready to remove the restaurant from our internal list of potential leadsWe will also contact the external companies we use and informed them not to contact the restaurant
Ms*** can contact Phil ***, director of restaurant marketing, at [email protected], if she has any further questionsThank you
Very truly yours,
Aaron ***
Restaurant.com
To Whom It May Concern: We have received a complaint from *** *** (Revdex.com#***) dated November 17, 2016, regarding the *** *** Soul Food restaurant in Brooklyn, New York. On November 17, 2016, per Ms*** request, Restaurant.com has removed the restaurant from our
website and stopped selling certificates for the restaurant. We have also sent an email to customer who purchased a certificate for this restaurant and provided instructions on how they can exchange the certificate for use at another participating restaurant For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with over 20,independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. The service works like this: A restaurant signs up with one of our restaurant consultants and Restaurant.com then builds the restaurant a custom website, hosts copies of the restaurant’s menus and pictures of the restaurant, provides a reservation service, advertises the restaurant throughout the Internet through search engine marketing and through partnerships with major corporations and portals, sends out surveys on the Internet and physically sends customers through the doors of the restaurant. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Per Ms*** request, Restaurant.com has removed the restaurant from our website and stopped selling certificates for the restaurant. Ms*** can contact *** ***, at *** if she has any further questions Thank you Very truly yours, *** *** Restaurant.com
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com #***) dated April 19, 2017. We want to thank Mr***for contacting Restaurant.com regarding assistance with accessing their account. On Tuesday April 18, 2017, we had a technical
issue which impacted the ability of some customers to view their accounts for a few hours. That issue was resolved within a few hours. *** ***, one of our customer service specialists, contacted Mr***, explained the circumstances and confirmed that all certificates are still in his account Mr*** can reach *** at ***@restaurant.com if he has any further questions. Thank you Sincerely, *** *** Restaurant.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***
To Whom It May Concern: We have received the complaint of *** *** (Revdex.com#***) dated January 16, 2017. We want to thank Ms*** ** for contacting Restaurant.com. We apologize that you are anything but pleased with our service. We are providing a full refund
to Ms***e for the amount she paid for the certificates For over years, Restaurant.com has been an established online marketing service for restaurants, currently working with thousands of independent operators across the country to grow their businesses. Our service is an innovative and cost-effective way for restaurant owners to advertise and market their restaurants at no up-front cost. Restaurant.com sends the customers into the restaurant by offering discounted promotional certificates to consumers on behalf of the restaurant, for which the consumer pays Restaurant.com directly. Each of the restaurants on our program enters into a binding contract with Restaurant.com, requesting that we offer certificates on behalf of the restaurant. The restaurant’s primary obligation under the contract is to honor the certificates when customers present them. Despite their obligations, the restaurant stated that they would not honor here. Restaurant.com is deeply disappointed by the restaurant’s actions and the discomfort those actions have caused you. Restaurant.com is committed to customer service and wants our consumers to be pleased with their purchases. Ms*** can contact *** ***, one of our customer service specialists, at ***, if she has any further questions. Thank you Sincerely, *** *** Restaurant.com