Revita Eye

Hello,
The customer is currently in the process of a chargeback.  At this time, we are unable to refund the client until the chargeback is cleared or completely processed.
Sincerely,
Revita Eye.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refused the delivery of all of your products and sent them all back in the original and unopened packages.  Since refusing the products, I have requested to speak with management.  In response to this request,  I have been told a member of the management team would be in contact with me within forty eight hours. However, forty eight hours has passed without any contact.   I am requesting full refund as all of the product has been returned in full and unopened.  I have proof of return including pictures of the packaging advising refuse of delivery. 
Forward legal address of business to begin summons and civil litigation against the company for refund and other expenses accrued during this process.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This is not the order I am talking about.  I was only refunded one time for 85.95 , they charged another 89.95. that is the one I am talking about. They know this and are playing games.  I was told it was too late for an RMA on this second product of theirs. They did issue me an RMA but just for one -the eye cream-not the second product for 89.95, I recieved on the 8th I called on the 14th. That is hardly 14 days. I never checked a terms and conditions box. I never saw anything about the price.  An agent called me because the cell phone I was using locked up. I have disputed the 89.95 with my bank.  I was only refunded 13 dollars/.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of  Ms.
Jennifer [redacted].  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $85.95  on 2/4/2015. 
Please allow up to 10...

business days for the credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-0628

Hello,
We are in receipt of you complaint on behalf of  the customer.  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $5.95 on 3/6/2015. 
Please allow up to 10 business days for...

the credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $5.95 on 3/6/2015.  Please allow up to 10
business days for the credit to show.  Also,...

please be aware that it was
stated in the terms and conditions that the customer would be charged for the
full 30 days for the trial bottle if they didn't cancel before the 14 days was
over. The system does not and will not allow the client to proceed to the
checkout section to complete the purchase unless he acknowledges the terms and
condition of the product.  The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. 
After the customer finishes their 30 day supply of the product, they will be
charged on the card on file for a 30 day supply plus shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. 
Nevertheless, the customer account has been cancelled and will no longer be
receiving anymore products or be charged. It was stated in the terms and
conditions every customer agrees to before proceeding to check out. The customer
must call in and cancel their account before the 14 day trial is over. If the
customer fails to cancel their account, they will be charged for the trial
product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company is negligent in, not only its reckless practices, but also from accepting responsibility for it's unsafe practices.  This isn't one complaint, from one person.  This is also from many, many individuals that have posted reviews online and through the Revdex.com.  The companies practices are detrimental to the well being and safety of it's consumers.  All potential consumers beware!  The company is very correct in their response that I don't want money.  My safety has been compromised and I want to make all potential consumers of this vile company aware of their unethical practices.
Regards,[redacted]

Hello, 
 
Customers cannot order our product by mail. They can only order products through our online website where they must agree with our terms and conditions in order to proceed to checkout. It was stated in the terms and conditions that the customer
would be charged...

$85.95 for the trial bottle if they didn't cancel before the
14 days was over. The customer is automatically signed onto our monthly
subscription until they call in and ask to cancel the product. After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file a total of $91.90 for the bottle and shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. This is recommended before the customer is charged a second time for the next subscription bottle. We have refunded a total of $362.70 for both products and charges on the account. Her account has been cancelled and will no longer be receiving anymore
products or be charged.
 
Revita Eye
www.revitaeye.com
[email protected]
###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. I was not aware of the conditions of accepting the offer.  I would not have ordered the product if I had known about the automatic monthly charges and product shipments.  I have no product and the company has $91.90.   I will not be satisfied until they refund the entire disputed amount.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 on 4/29/2015.  Please allow up to 10
business days for the credit to show from...

the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

This company is a scam, as well as its sister "Beau Derma". Their offer was for a free trial for 14 days. It caused redness, so I threw the product away, since it had been "free."
After hassling with BeauDerma on the phone for more than half an hour, I then hunted for a way to cancel Revitaeye, steeling myself for more of the same, since they both came from the same offer and have the same address.
I finally hunted for their website and found a "quick cancel option and was charged $42.75! This is outrageous for what was promoted as a "free" trial sample. I request a full refund, and will definitely call my credit card company about this, to augment this Revdex.com complaint.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a  refund of $25.79 on 3/22/2015 and an additional $60.16  on 3/30/15.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to...

complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   My credit card company has dropped the dispute so they are not in the process of a charge back. I was advised that I would need to get a refund from the company.
Regards,
[redacted]

Hello, 
 
Unfortunately, we are unable to refund the customer due to the disputes she requested from her credit card company. She must contact them for further inquires about her charges. Her credit card company has taken the funds out of our accounts; therefore, they are...

the ones she must speak to. Every customer must agree to our terms and conditions before proceeding to check out. The customer claims that we changed our website and enlarged the terms and conditions. This does not mean that the agreement was not there. It was and is still there. Our terms and conditions states that the customer must call in and cancel before the 14 day trial is over in order to avoid further charges. The bottle is purchased for the price of shipping and handling for 14 days. After the 14 days, the trial is over; therefore, the customer was charged for that bottle. If the customer does not call in and cancel, they are then subscribed to our monthly shipments of the product. The card on file will be charged accordingly. 
 
Revita Eye
www.revitaeye.com/
[redacted]
(888) 206-0628

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I requested a full refund of the additional product that was sent to me. Your customer service department was only willing to offer a refund of the product I received in June. I also requested a refund of the trial offer product and the subsequent shipment in April. I will gladly ship the product back to the company-the product from April is still sealed. Also, burying your 14 day trial cancellation and auto fill requirements in the fine print in the middle of your Terms & Conditions is deceptive and unethical. Obviously by the number of complaints this company has had, I am not the only person to have been misled by your advertising. It's deeply disappointing to me that you count on people not reading the fine print in order for you to make money-how about being up front about it and actually selling a worthwhile product?
 
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of  [redacted].  We understand the customer frustrations and have responded
to the complaint by looking into the system to provide a refund if there were any due.  According to our system on...

2/2/2015 the charge amount of $85.95 was declined, so there was no charge. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Revita Eye
www.revitaeye.com
[email protected]
###-###-####

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,[redacted]
The credit card has been closed. They need to send me something in writing. The other part of their company refunded their part before the card was closed out. Any transactions on the card number will be rejected.
Thank you

Hello,
It was stated in the terms and conditions that the
customer would be charged $89.95 for the trial bottle if they didn't...

cancel
before the 14 days was over. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After
the customer finishes their 30 day supply of the product, they will be charged
on the card on file a total of $94.90 for the bottle and shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund.  However,  we have refunded the client  a total of $85.95 on 12/19/2014.  
Revita Eye
www.revitaeye.com
[redacted]
(888) 206-0628

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]