Revita Eye

Hello, We have provided the client with a full month refund on our endClient is requesting money from [redacted] *** Please have the client contact [redacted] directlySincerely, Revita Eye www.revitaeye.com [email protected] (888) 206-

Dear Sir, Please close my complaint . They refunded my money. Thanks RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Regards, [redacted]

Hello,
We are unable to refund the client at this time because we are in a middle of a charge back processSincerely,
Revita Eye

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolvedI note that on 3/I received an email from the company indicating that my account would be credited but this has not yet happened day laterI will consider it resolved when I see my account creditedRegards,
*** ***

I ordered what I thought were samples from Revita Youth and was charged after placing the order for the samples shipping costs of $for the eye serum and $for the face creamdays later I was billed $and $respectively for these full size products that I received instead of samples I feel the advertising is misleading and did not realize that I would be billed and sent full size productsCustomer service would only offer my a 50% discount on the face cream since I told them I didn't even open the product, which is true, but had to pay full price on the eye serum since I had tried itWhat a scam! After doing more research, I had found many complaints on Revita Youth Shame on me for not researching first

Hello,
The client have been refunded their $42.98 on 1/14/ We do apologize for the typo the word was NOW, but was mistakenly typed down as NOT Please allow up to business day from 1-14-for the credit to show
Sincerely,
Revita Eye
www.revitaeye.com
***
*** ***

Hello,
While signing up for our trial, the customer must cancel their monthly subscription with us before the day trial is upAfter the day trial, the customer is charged $for the product they received during their trialBecause the trial is a day
trial once the trial is over, they are charged for the productIt is stated in our terms and conditions every customer agrees to before proceeding to check outWe have refunded $back to the customerIt will be 3-business days until the amount is received.
Revita Eye
www.revitaeye.com
***revitaeye.com
(888) 206-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello,
We are in receipt of you complaint on behalf of Mr
*** ***. We understand the customer frustrations and have responded
to the complaint by providing a full refund of $on 2/4/2015.
Please allow up to business days for the
credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have responded
to the complaint by providing a refund of $on 2/2/and an additional $on 2/13/totaling $
Please allow up to business days for the credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
In regards to Beau Derma, please inquire with them directly
Sincerely,
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Hello,
All terms and conditions were clearly stated throughout the website We have provided the client a courtesy month refund totaling $ As we have stated before, the system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product
Sincerely,
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 4/4/2015. Please allow up to
business days for the credit to show
from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye

Hello, We have already provided the customer a courtesy one full month refund Please be aware that it was stated in the terms and conditions that the customer would be charged for the full days for the trial bottle if they didn't cancel before the days was overThe customer is automatically signed onto our monthly subscription until they call in and ask to cancel the productAfter the customer finishes their day supply of the product, they will be charged on the card on file for a day supply plus shipping and handlingUsually, the customer must receive and RMA number from the customer service department to return the product and they will then receive a refund. Nevertheless, the customer account has been cancelled and will no longer be receiving anymore products or be chargedIt was stated in the terms and conditions every customer agrees to before proceeding to check outThe customer must call in and cancel their account before the day trial is overIf the customer fails to cancel their account, they will be charged for the trial product and be subscribed onto our monthly subscription. Thank you, Revita Eye

Hello,
We do understand why the customer has rejected the offer, but at this time, the customer is going through chargeback process which will result to a refund We are unable to refund the customer back at this timeSincerely,
Revita Eye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond in this space ONLY]
Regards,
*** ***
There has been 'two' separate disputes with my credit card company and Revita Eye. The first has been settled in the amount of $85.95. I am payingThe second in the amount of $is still in dispute, and I will be finding out whether it is settled on Tues., 10/7/thru my credit card company. The second dispute will not be resolved in my estimation as was the first, as both the product was sent and billing was done "after" I had cancelled with this company. The product was returned unopened, and "refused" the very day I received it. Should there be any idea that they will still be paid, will be a problem
Due to this unsatisfactory resolution, I will no longer be purchasing merchandise online. They state their 'terms & conditions' were 'still there', and stated that I could not have ordered had I not
checked this box. I disagree! They admit they have changed their online screen from the date I ordered, and this tells me, they were at fault, and sadly, not having visible proof of this is to my dis-
advantage
All I wish now to do, is get these disputes settled, and will no longer 'ever' deal with this company in the future!

Hello,
We have refunded the amount of $which should be posted within 3-business daysAll accounts have been cancelledThe customer will no longer be charged or be receiving anymore products from us unless she calls in to reactivate her
account
Revita Eye
www.revitaeye.com
***
*** ***

Hello,
We are in receipt of you complaint on behalf of the client. We understand the customer frustrations and have responded
to the complaint by providing a refund of $on 1/27/and an additional $on 2/24/totaling $91.90.
Please allow up to
business days for the credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye
***
***
*** ***

Hello,
His/ Her account has
been
cancelled and will no longer be receiving anymore products or be charged
It was stated in the terms and conditions every customer agrees to before
proceeding to check outThe customer must call in and cancel their account before
the day trial is overIf the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscriptionNevertheless, the client have been refunding for the amount of $ Please allow 3-business days for credit to show In regards to her request for a refund from skin enhance, we are not affiliated with that company, so the customer must file with themSincerely,
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
As I first stated, I ordered products and was charged $on Decand $on Dec I received an email from Revita Eye saying they are going to credit my account for $ I replied back as to the charge of $and asked if it was going to be credited also Revita Eye replied back and said I would have to talk to this other company *** *** I replied back and said *** *** has the same address and Revita Eye and how could I contact them? I received an answer saying to contact them at *** I have emailed them but have received no reply as of 2/19/ I think something is fishy with these companies as this advertisement was made together for the products I don't know what else to do Thanks for your help!
*** ***

I orders these products as a free trial if you pay shippingno where did the advertisement sad I would pay $and $if I did not return the product in daysThen my credit card statement states these transactions are an auto-subscriptionI called the company to enquire how to return the products for refund, the representative sad that I was outside the day limit to cancelI asked him to remove me from the auto subscriptionI did not see anywhere that I selected an auto subscriptionI also did not see anywhere on the advertisement that I would pay $and $for these products if I did not return them in days