Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations, but unfortunately the client has already received credits to their account and we will no longer provide them further refunds Also, please
be
aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye

Hello,
We have have no problem refunding the customer, but at this time they are going through a charge-back process We will have to wait until everything clearsSincerely,
Revita Eye

Hello,
Our records indicated that you received a refund amount of $on 12-22- According to the Terms and Condition of
the product, the customer would be charged $for the trial bottle if they
didn't cancel before the days was overThe customer is automatically signed
onto our monthly subscription until they call in and ask to cancel the productUsually, the customer must receive and RMA
number from the customer service department to return the product and they will
then receive a refund. Nevertheless, we have refunded the client for
the total amount of $and have cancelled his/her subscription within our
databasePlease note that it will take up to 3-business days for the credit of $to show up
Sincerely,

Ms***,
As stated previously, we have provided you with a full,
immediate refund of $and requested you send the product back after
providing you with a RMA numberTo date we have not received your product
back, and we have already issued a full, immediate refund We will assume the product is in the mailYou
were advised both in the terms of the offer and the cancelation confirmation
email that you would have days from the date of cancelation for us to
receive the return package
We hope the immediate refund we have issued as well as
cancelling the account from all future shipments and charges will fulfill your
request
Thank you,
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 2/14/and an additional $on 4/14/totaling $91.90.
Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I refused the delivery of all of your products and sent them all back in the original and unopened packages. Since refusing the products, I have requested to speak with management. In response to this request, I have been told a member of the management team would be in contact with me within forty eight hoursHowever, forty eight hours has passed without any contact. I am requesting full refund as all of the product has been returned in full and unopened. I have proof of return including pictures of the packaging advising refuse of delivery. Forward legal address of business to begin summons and civil litigation against the company for refund and other expenses accrued during this process.Regards,
*** ***

Hello,
We refunded the amount of $on 9/16/which should have posted within -business daysThis was the original dispute"Full refund of the August 8, charge ($85.95) for product never received by me." The customer did not request a refund for the 9/chargeWe just refunded the customer $for 9/and $for 9/We are unable to refund the amount of $because that amount was not withdrawn from the customer's account from us.
Revita Eye
www.revitaeye.com
**@revitaeye.com
(888) 206-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Re: Revita
Eye
WMcFadden AveB
Santa Ana, CA
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not
resolve my complaint. For your reference, details of the offer I reviewed
appear below
Trial products were received by me AFTER Revita Eye trial period ended thus
making it impossible to comply with their hidden terms, conditions and
advertised “free day trial of their products for a $shipping charge”.
I immediately called Revita Eye to
cancel and receive a refund because I did not agree to nor want any type of
subscription Customer service was
unresponsive. They said I would be
charged $for product because what they sent me was a 30-day supplyI
ordered a free sample; not a day supplyI told them I was not paying for
the product I did not order. This is advertisement. They did not cancel my subscription and I
received another 30-day supply in September but this time for $94.90. Payment was taken from my charge card without authorization.
I called Revita Eye yet again and this time was given a return authorization number
for a merchandise credit but ONLY for the first supply and then was told I
would have to pay for shipping to return the productAs of 09/17/2014, there is a pending refund of $but not for the Septcharge of $plus $which I also dispute
Following is the breakdown for what will be
acceptable closure of this complaint by me:
Refund of 8/11/charge to credit card: $ (pending)
Refund of 9/8/charge to credit card: $
Shipping and handling of returned product: $
Total refund to charge card: $
Thank you
Regards,
*** ***

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 4/14/and an additional $
4/28/totaling $91.90. Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
In regards to Beau Derma Please send the company an email in regards to the dispute
Sincerely,
Revita Eye

Online order of trial product 8/28/ My bank account shows multiple unapproved charges as follows: $on 8/&; 8/30; $on 8/& 8/30;
$twice on 8/31; $twice on 9/14; and $twice on 10/ To avoid an alert from my bank, the amounts were charged by two different company names: *** *** ***E I tried to resolve this double billing over the phone, but was told my account number
did not exist in their database I also tried to email a complaint, but the email was returned "UNDELIVERABLE" Revita *** is running a scam on
unsuspecting people

Hello,
The customer ordered the product on 8/19/and was charged $On the 14th day on 9/2/2014, the customer was charged for the no longer trial bottle for $We have records that the customer called on 9/4/and no further records for any incoming calls before 9/ Please read the terms and conditions that the customer agrees to before proceeding to check out.
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $on 3/18/2015. Please allow up to
business days for the credit to show from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer.
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95on 4/9/2015. Please allow up to
business days for the credit to show
from the refunded date. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
Sincerely,
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer. We understand the customer frustrations and have responded
to the complaint by providing a a courtesy full month refund of $on 2/09/2015.
Please allow up to business
days for the credit to show. Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full days for the trial bottle if they didn't cancel
before the days was overThe system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product. After the customer finishes their day supply of
the product, they will be charged on the card on file for a day supply plus
shipping and handlingUsually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund. Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be chargedIt was stated
in the terms and conditions every customer agrees to before proceeding to check
outThe customer must call in and cancel their account before the day trial
is overIf the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.
In regards to Beau Derma, Please inquire their company for the refund
Sincerely,
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Ms***,
"background:white">
We
recently received your complaint ID *** from the Revdex.com
regarding your account with Revita Eye
We take complaints very seriously and we
hope this response will provide you with additional informationWe received
your order on February 6,
We have provided you
with a full, immediate refund of $and requested you send the product back
after providing you with an RMA numberWe
also issued you a partial refund on your previous charge in the amount of $
as a courtesyYou accepted this offer
Your return was
received within the return deadline dateAs stated in our purchase terms you
may only return the most recent shipment for a refund
So, in summary, we
have issued you a refund for $+ $equaling $but your account
is not eligible for any further refundsYour account remains canceled and you
will not receive any further shipments or charges
Thank you,
*** ***
Revita Eye

Hello,
"margin-bottom: 0.0001pt;">His/ Her account has
been cancelled and will no longer be receiving anymore products or be charged
It was stated in the terms and conditions every customer agrees to before
proceeding to check outThe customer must call in and cancel their account before
the day trial is overIf the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscriptionNevertheless the client was refunded an amount of $on 1/12/and we will not refund the client $which totals $
Sincerely,
Revita Eye
www.revitaeye.com
[redacted]

Hello,
"margin-bottom: 0.0001pt;">His/ Her account has
been cancelled and will no longer be receiving anymore products or be charged
It was stated in the terms and conditions every customer agrees to before
proceeding to check outThe customer must call in and cancel their account before
the day trial is overIf the customer fails to cancel their account, they
will be charged for the trial product and be subscribed onto our monthly
subscriptionNevertheless, the client was refunded a total of $on 1/16/ Please allow up to business days for the credit to showSincerely,
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Ms. [redacted],  We recently received your complaint ID [redacted] from the Better BusinessBureau regarding your account with Revita Eye. We take complaints very seriously and we hope this response will provideyou with additional information. We received your order on March 25, 2015.The terms of the offer that you agreed to at the time of your orderclearly state that you were to have a two week trial period starting fromthe date of your order processing in which you could cancel your accountto avoid further charges. On your order page you were provided with thefollowing information: We are confident you will see the benefits of using our Revita Eye Productwithin our 14 day shipping trial program. You are taking the next steptoward a more confident you! Upon signing up for your trial offer, yourcredit card provided will be charged a One-time Shipping & Handling fee of$5.95. If you contact customer service to terminate your trial enrollmentwithin 14 day of the date that you enroll in the Program, you will notreceive any additional product and you will not be charged anything else.Your enrollment date is the date that you submit your order for the trialproduct. All orders are shipped within 2-3 business days. If you do not cancel within 14 day of the date that you enroll in theProgram, we will charge the same card you provided at enrollment themonthly membership fee of $85.95. Then, beginning about 30 days afterenrollment in membership program we will send you a fresh monthly shipmentof the product and charge your card $91.90 when each supply ships. You cancancel monthly shipments and avoid further Monthly Charges at any time bycontacting customer service at 24 hours a day, 7 Days a week.These terms were presented to you in multiple places on our website whenyou ordered our product. If there was any confusion with the terms youcould have called our customer service team and they would have been happyto assist you. Since we did not hear from you during your trial period, you were charged$85.95 on April 8, 2015. You were then enrolled into our monthly shipmentprogram and received two additional package at the cost of $85.95.The first time we heard from you regarding the cancellation of your accountwas on June 11, 2015. Your account was immediately canceled and you havenot received any shipments or charges since then.  Our representative made every effort to assist you with a refund. We haveprovided you with a full, immediate refund of $85.95 and requested yousend the product back.Your return was received within the return deadline date and a refund of$85.95 was already issued back to you on June 11, 2015. That is the fullproduct price of the June shipment. As stated in our purchase terms you may only return the most recentshipment for a refund. Your account remains canceled and you will not receive any furthershipments or charges. Sincerely, Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations, but unfortunately the client has already received credits to their account and we will no longer provide them further refunds.  Also, please
be aware that it was stated in...

the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription.  Sincerely, Revita Eye