Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.9 on 2/18/2015.  Please allow up to 10
business days for the credit to...

show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
Revita Eye

Hello,
The customer has already been offered a 1 month courtesy refund of 85.95 on 4/7/15 additionally on 4/14/15 an additional refund of $5.95 was provided totaling $91.90.  Please allow up to 10 business days for the credit to show
from the refunded date.  Also, please be...

aware that it was stated in the
terms and conditions that the customer would be charged for the full 30 days
for the trial bottle if they didn't cancel before the 14 days was over. The
system does not and will not allow the client to proceed to the checkout
section to complete the purchase unless he acknowledges the terms and condition
of the product.  The customer is automatically signed onto our monthly
subscription until they call in and ask to cancel the product.  After the
customer finishes their 30 day supply of the product, they will be charged on
the card on file for a 30 day supply plus shipping and handling. Usually, the
customer must receive and RMA number from the customer service department to
return the product and they will then receive a refund.  Nevertheless, the
customer account has been cancelled and will no longer be receiving anymore
products or be charged. It was stated in the terms and conditions every
customer agrees to before proceeding to check out. The customer must call in
and cancel their account before the 14 day trial is over. If the customer fails
to cancel their account, they will be charged for the trial product and be
subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Hello, 
 
Yes. The customer is correct. She must contact her credit card company in order to receive more information about her dispute. Although it might not be settled into her account yet, it in in the process of getting disputed. Her accounts have been cancelled and she will no longer be receiving anymore products.
 
Revita Eye
www.revitaeye.com
[redacted]
(888) 206-0628

Ms. [redacted],  
We recently received your complaint ID [redacted] from the RevDex.com regarding your account with Revita Eye. 
We take complaints very seriously and we hope this response will provide
you with additional information. We received your order on March 25, 2015.
The terms of the offer that you agreed to at the time of your order
clearly state that you were to have a two week trial period starting from
the date of your order processing in which you could cancel your account
to avoid further charges. On your order page you were provided with the
following information: 
We are confident you will see the benefits of using our Revita Eye Product
within our 14 day shipping trial program. You are taking the next step
toward a more confident you! Upon signing up for your trial offer, your
credit card provided will be charged a One-time Shipping & Handling fee of
$5.95. If you contact customer service to terminate your trial enrollment
within 14 day of the date that you enroll in the Program, you will not
receive any additional product and you will not be charged anything else.
Your enrollment date is the date that you submit your order for the trial
product. All orders are shipped within 2-3 business days. 
If you do not cancel within 14 day of the date that you enroll in the
Program, we will charge the same card you provided at enrollment the
monthly membership fee of $85.95. Then, beginning about 30 days after
enrollment in membership program we will send you a fresh monthly shipment
of the product and charge your card $91.90 when each supply ships. You can
cancel monthly shipments and avoid further Monthly Charges at any time by
contacting customer service at 24 hours a day, 7 Days a week.
These terms were presented to you in multiple places on our website when
you ordered our product. If there was any confusion with the terms you
could have called our customer service team and they would have been happy
to assist you. 
Since we did not hear from you during your trial period, you were charged
$85.95 on April 8, 2015. You were then enrolled into our monthly shipment
program and received two additional package at the cost of $85.95.
The first time we heard from you regarding the cancellation of your account
was on June 11, 2015. Your account was immediately canceled and you have
not received any shipments or charges since then.  
Our representative made every effort to assist you with a refund. We have
provided you with a full, immediate refund of $85.95 and requested you
send the product back.
Your return was received within the return deadline date and a refund of
$85.95 was already issued back to you on June 11, 2015. That is the full
product price of the June shipment. 
As stated in our purchase terms you may only return the most recent
shipment for a refund. 
Your account remains canceled and you will not receive any further
shipments or charges.
 
Sincerely, 
Revita Eye

Hello,
We are in receipt of you complaint on behalf of  [redacted].  We understand the customer frustrations and have responded
to the complaint by providing a full refund of $42.98 on 1/29/2015 and on 2/4/2015 an additional refund was provided in the amount...

of  $42.97 totaling $85.95. 
Please allow up to 10 business days for the credit to show.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
 
Sincerely,
 
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-0628

Hello, 
 
We have refunded the customer $48.92 on 10/21 and $48.98 was refunded on 10/16. Please allow 3-5 business days for the amounts to be posted. We apologize for your poor customer service experience. It is that we do allow the customer to return the product for a...

refund. We are working with our representatives to fix this issue immediately. Thank you for letting us know. Your account has been cancelled and will no longer be charged or be receiving anymore products. 
 
Revita Eye
www.revitaeye.com
[email protected]
(8###-###-####

Hello,
 
We have refunded a total of $175.90 on 9/19/2014. This should be posted within 3-5 business days. It was stated in the terms and conditions. 
 
Revita Eye
www.revitaeye.com
**@revitaeye.com
(888)...

206-0628

Hello,
The customer is in the process of a chargeback.  At this time, we are unable to refund the client.
Sincerely,
Revita Eye

We have already refunded this customer on 7/12/14. Please allow 3-5 business days. Thank you.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $42.98 on /15/2015 and an additional $48.92 on 4/22/15 totaling $91.90 .  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 on 3/23/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Hello,
We have refunded the customer for the left over requested amount of $5.95 on 4/14/15.  Please allow up to 10 business days for the credit to show.  Please be aware that we do read the complaint and we do refund the client accordingly.  If you have any questions in regards to the outline of the Terms and conditions, please revisit the website and DO NOT click on the "I agree to terms and condition" box.  The terms and conditions have been outlined in 12 point font for any customer who wishes to review before purchasing the product and or trial.
Sincerely,
Revita Eye.

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a refund of $85.95 on 3/18/2015 and an additional $5.95 on 3/18/15 totaling $9.190.  Please...

allow up to 10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he/she acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Revita Eye

Hello,
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 on 3/28/2015.  Please allow up to 10
business days for the credit to show from the...

refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
Revita Eye

Hello, 
 
It states in our terms and conditions that the customer must cancel their 14 day trial before the 14 days are over. After the 14 day trial is over and the customer does not cancel, she will be charged for the product that is no longer on trial. Every customer...

agrees to our terms and conditions before they proceed to check out. We have refunded the customer a total of $175.90 on 10/20/2014. The total dollar credit will be posted within 3-5 business days.
 
Revita Eye
www.revitaeye.com
[redacted]
(888) 206-0628

Hello, 
It was stated in the terms and conditions every customer agrees to
before proceeding to check out. The customer must call in and cancel their
account before the 14 day trial is...

over. If the customer fails to cancel their
account, they will be charged for the trial product and be subscribed onto our
monthly subscription. Her account has been cancelled and will no longer be receiving anymore
products or be charged. We have refunded a total of $132.66 on 12/4/2014. Credit should be posted in 3-5 business days. 
Revita Eye
www.revitaeye.com
[email protected]
(888) 206-0628

Hello, 
It was stated in the terms and conditions that the
customer would be charged $89.95 for the trial bottle if they...

didn't cancel
before the 14 days was over. The 14 days starts when the product is ordered. The customer is automatically signed onto our
monthly subscription until they call in and ask to cancel the product. After
the customer finishes their 30 day supply of the product, they will be charged
on the card on file a total of $94.90 for the bottle and shipping and handling.
Usually, the customer must receive and RMA number from the customer service
department to return the product and they will then receive a refund. Her account has been marked as a chargeback; therefore, she is getting the amount disputed with her card company. Her account has been cancelled and will no longer be receiving anymore
products or be charged. At this time, we are unable to process a refund because the customer filed a dispute. She must contact her credit card company or bank in order to receive an update on the $85.95 charge. 
Revita Eye
www.revitaeye.com
[redacted]
 
(888) 206-0628

The charge back has been complete for...

weeks. The only reason we even had one is because they wouldn't allow me to return the product refund me. Found several websites/blogs that are loaded with people saying the same thing about this scam company. Charged even know trial was cancelled in time and then refused to refund!

Hello, 
We are in receipt of you complaint on behalf of the customer. 
We understand the customer frustrations and have responded to the complaint by
providing a full refund of $85.95 on 3/30/2015.  Please allow up to...

10
business days for the credit to show from the refunded date.  Also, please
be aware that it was stated in the terms and conditions that the customer would
be charged for the full 30 days for the trial bottle if they didn't cancel
before the 14 days was over. The system does not and will not allow the client
to proceed to the checkout section to complete the purchase unless he
acknowledges the terms and condition of the product.  The customer is
automatically signed onto our monthly subscription until they call in and ask
to cancel the product.  After the customer finishes their 30 day supply of
the product, they will be charged on the card on file for a 30 day supply plus
shipping and handling. Usually, the customer must receive and RMA number from
the customer service department to return the product and they will then
receive a refund.  Nevertheless, the customer account has been cancelled
and will no longer be receiving anymore products or be charged. It was stated
in the terms and conditions every customer agrees to before proceeding to check
out. The customer must call in and cancel their account before the 14 day trial
is over. If the customer fails to cancel their account, they will be charged
for the trial product and be subscribed onto our monthly subscription. 
Sincerely,
 
Revita Eye