Revolution Laboratories

I did receive the refundI know it was a lot to readIt does say that somewhere in my notesI just wanted you to know the full story of the hassle it took to get it Thank you!

Hello [redacted] , We're sorry that the way our trial works was not clear to you However, the terms and conditions explaining exactly how it works were presented to you times before you would have payed for anything other than shipping - before you placed your order, you were required to check a box saying "I have read and under stand the terms and conditions" They were also in the confirmation emails we sent you, as well as on the side of the box on a sticker once it arrives [redacted] *** to review the terms you agreed toIn essence, the terms and conditions state that you get a day trial that begins the date you place your order, if you do not like the product or do not feel it is worth the price, you can opt out by simply calling customer service, or responding to the confirmation emails we sent you within the days and you will not be charged anything beyond the initial shipping charges It's only if you want to continue receiving the bottles on the monthly subscription, then there is no need to contact us or do anything to your account It appears that you did not read the terms and conditions that you agreed to That being said, we understand your frustration with being charged for the additional bottles you have received Out of good faith, we have gone ahead and issued refunds for the Garcinia Cambogia and refunds for the Revolutionary Cleanse, totaling $ Those will be back in your account within the next to business daysWe are not [redacted] , that is a separate business entity Here is telephone number we found on their website: ( [redacted] ) 1- [redacted] If you would like to try our products in the future, we do have options outside of the autoship program They truly are amazing products, and as everyone's body chemistry is different, not everyone will see results within the first days Here is our customer service line if you would like to try more in the future: [redacted] Thanks and have a great day, RevLabs Support Team

Hello ***, We're sorry the way our trial works was not clear to your son However, you CAN NOT place on order with us before stating you have read and agree to the terms and conditions and are AT LEAST years old, or older [redacted] *** if you would like to review the contract your son agreed toThat being said, you HAVE NOT been charged twice for $from us We have charged you $and $(plus the shipping and handling to get the products out to him) If you have been charged $twice, that is not from us Obviously, not knowing what he may have signed up for, it is difficult to speculate what those may be for, but you can contact your credit card company and they should be able to figure that out for youWe have gone ahead and refunded the charges of $and $out of good faith The total refund you should be receiving from us will amount to $179.21, and those will be back in your account within to business daysThanks and have a great day, RevLabs Support Team

Hi [redacted] First off, we'd like to apologize for not getting to your email faster, as we've had a high amount of orders lately, currently, we're a little behind on emailsAs far as the bottle goes, this is clearly a case of fraud if you did not order it We've already processed a refund for the charge of $for shipping, that will be back in your bank account with in 3-business days So in this case, you just keep the bottle, there is no need to send it back and your account with us is closedThanks and have a great day, RevLabs Support Team

Ms [redacted] ,We had the chance to review your complaint and account You were being billed for the New Body Rewards programThis was a program you chose to sign up and try when you spoke to representative in our company on 11/4/ You were signed up for a day trial and it was never canceled The monthly billing for this program costs $ This program gives you access to a website filled with workout videos, diet guides, and a whole plethora of wellness programs You also get to pick a product monthly that gets shipped to you at no cost and get a $online coupon that can be used for more products as wellWe were able to see that you never logged into the website and utilized the program thus you are entitled to the full refund you are requesting You have been refunded $as of today We saw that you spoke to representative this morning so the refunds were already issued Depending on your financial institution it typically takes 3-days before the refund reflects in your account.Thank you,Support Team

Mr***,It appears you were confused as to how our day product trial works Before signing up to receive one of our products on the day trial period you must acknowledge, by clicking a box prior to ordering, that you have read, understand, and agree to the terms and conditions of the trial Once the order is placed you are sent a confirmation email for each product order that also contains the terms and conditions of the trial Also once the product is physically delivered each product box has a terms and conditions card placed visibly on the side This card states the terms as well as the customer service number to call if you want to cancel your account Please feel free to go back and review the terms.You initially purchased a trial to MuscleRev Extreme for the shipping cost of $and the Revtest for the initial shipping cost of $off our website on 7/20/ On 7/21/you were contacted by a representative from our company that reviewed your order to ensure it was correct, they reviewed the terms of the trial with you on the call, and also offered you a day trial to our RevFuel rewards program which included a day supply of our ProRev protein powder for the shipping cost of $2.95, which you accepted All of our phone calls are recorded thus your call was reviewed and you did accept and stated you understood the terms of the agreement.We apologize that you had trouble finding the customer service number but that is why we place the number right on the terms card that is on the product, include it in the confirmation email, and have our representatives give it out in the phone call That being said, your accounts with our company have been canceled At this point you haven't been charged anything other than shipping and handling fees which totals the $you are requesting back Unfortunately we cannot refund you We do not refund shipping and handling charges as it states in our terms You currently have a day supply of MuscleRev Extreme, RevTest, and our ProRev Please feel free to keep those bottles If you like our products but don't want to receive them on a subscription basis you can order them directly through our website.Thank you,Support Team

Hi ***,Your account has been refunded in full On 5/we refunded your account $89.47, the transaction id for this refund is [redacted] We also refunded $to your account on 5/4, the transaction id for this refund is After reviewing your account you were sent one additional product and billed for it prior to canceling We have gone ahead and refunded that charge as of today (5/21) in the amount of $89.74, the transaction id for this refund is [redacted] Refunds typically take 3-business days to appear in your account depending on the bank you use All refunds were applied to the card in which you used for the original trial purchase So the total amount you have been refunded is $ We are unable to refund the original shipping and handling costs due to the cost of sending you the product which is outlined in our terms You will not incur any charges moving forward and your information will be removed from our system.Thank you,Support Team

Ms [redacted] ,We are sorry to hear you did not have a clear understanding of how the trial works for our products Prior to making a purchase you must click a box stating you have read, understand, and agree to the terms of the trial Once an order is placed an confirmation email is sent out, for each product ordered, which contains links to the terms Lastly to ensure our customer have a clear understanding of the trial, a terms and conditions card is placed on the physical product box for each product This card outlines the terms of the trial as well as contains a customer service number to call.We have gone ahead and reviewed your account In regards to the Revolutionary Cleanse, the day you placed the order 8/12/you also called in to cancel and the representative did so This product was cancelled and the $shipping charge was voided In regards to the Garcinia Cambogia, you placed the order on 8/12/and were charged $for the shipping and handling The reason why you were charged $is because it was the option you chose in the automated system on 8/12/ Instead of choosing the option to cancel your account and not receive the current bottle, you chose the option where you keep the first bottle at a discounted rate and cancel any future orders This would also be the reason why the bottle was shipped the next day.That being said we will gladly refund you the $because it appears you chose that cancellation option as a mistake Please allow 3-business days from 8/24/for the refund to show in your account We do not refund shipping and handling fees as it is stated in the terms of the trial But we do not charge a restocking fee Please feel free to keep the bottle you currently have Thank you,Support Team

Hello ***, We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscriptionOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever we have gone ahead and issued a 100% off refund on both of the bottles to help you out; bringing the total of the refund to $You have been sent an email confirmation of the refundsPlease allow 3-business days for the refunds to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

[redacted] ,We have gone ahead and reviewed your account Based on the notes it appears that you were a victim of fraud We saw that you have contacted our Customer Service Department with your bank representative to verify you did not place this order We are sorry to hear that you were a victim of fraudulent activity on your credit card It appears that whomever was using it placed the order on our website We have gone ahead and refunded you the initial shipping charges that were placed on your card in the amount of $and $ Please allow 3-business days for this to reflect in your account We have fully stopped the account and you should not receive anymore products or charges from our company.If you still have the bottles of product feel free to keep them and possibly give them to a friend or family member.Thank you,Support Team

Hi Mr [redacted] ,We are sorry that you feel that way We have fulfilled all your requests in reference to your account At this point in time we are unable to service your account further Your account is closed an you will not be billed in the future.Thank you,Support Team

[redacted] ***, We had the opportunity to review your account Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service number.In accordance to the terms and conditions once you complete the trial, which was days for both products, you are billed the full amount for each product you had received Then you are placed on a day subscription cycle Our contact information is located in the terms and conditions its also located on the side of the products bottles as well as on the terms and conditions card that was placed on the delivery box We didn't received a phone call nor and email from you But mistakes can get made and it appears that you don't want to continue to receive our products That is why we offer a trial to make sure our customers are informed before being placed on subscription or canceling.As of today we have refunded your account in fullThe total amount of the refund is $ You had requested to be refunded in the amount of $ But the total amount of money charged by our company was $ Here is the break down For the Garcinia Cambogia you paid $shipping and handling, when you were billed after the trial you were charged $ For the Revolutionary Cleanse you paid $shipping and handling, when you were billed after the trial you were charged $ Also you had signed up for the New Body Rewards program and were charged $ All of your accounts are closed with the company Typically refunds process in 3-days depending on your financial institution.Thank you,Support Team

We are very sorry the way our program offered was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the service you do not need to do anythingIf you do not cancel within your trial period you are put on a monthly subscriptionIt looks like you signed up for our Revfuel Rewards ProgramOur Terms and Conditions are available to you three times when signing up for our services because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returns; which is why [redacted] was not able to do eitherHowever we have gone ahead and issued a full refund on your account to help you outYou have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be partially satisfactory to me Revolution Labs debited my credit card for two months (four payments all up), yet are only offering to refund the initial two paymentsThe two debited payments in March did not come with any product being shippedI would therefore respectfully request they refund all four paymentsI will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Mr [redacted] ,We are sorry to hear you have had a poor experience with regards to our trials You did acknowledge that you didn't read the terms and conditions of the purchase prior to ordering You must click a box acknowledging that you have read the terms and conditions prior to the system allowing you to sign up After signing up you do receive confirmation emails for each product purchased that also states the terms of the trial Also you stated you did receive your first order in the mail, those products also have the terms and conditions of the trial on each product box We do this to ensure our customers know how the trial works.You also state that you did not receive any products besides the original orderAll products were shipped to the same address we have on file and the tracking numbers on file are showing delivered This is the only information we can use to verify that a product was delivered to the specified location.The reason why your account was never canceled until a later date is because you never canceled it Once you contacted your credit card company and started the charge back process our system automatically stopped your accountWe do want to ensure all of our customers are satisfied That being said we have gone ahead and refunded your account $today Please allow 3-business days for this refund to process to your accountYou do not need to send any bottles back, please keep them.Thank you,Support Team

[redacted] ***,We had the opportunity to review your account Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service number.The day trial that you had signed up for is on a hour cycle, the minute the order is placed the trial starts So you were billed properly as the days had expired The original purchase date was 2/23/and you were charged on 3/8/ It appears you spoke to our customer service team on multiple occasions We did review the phone calls The language you had used on the phone towards our representatives was rather abrasive, as they were only trying to assist you They never had the opportunity to provide with all the options regarding refundsWe do understand mistakes, regarding the cancellation of trials, can be made and we try to provide our customers with the best service possible That being said we have gone ahead and refunded the amount you have requested $ Depending on your financial institution it typically takes 3-business days before the refund will reflect in your account At this point all of your account have been stopped, you not incur future shipments or billing Please keep the remaining supplements you currently have.Thank you,Support Team

Hello [redacted] We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our Green Coffee Bean Extract productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returns; which is why [redacted] was not able to do eitherHowever we have gone ahead and issued a full refund on the bottle to help you out; bringing the total of the refund to $You have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I ordered on Facebook & there were no option boxes to check & no explanation of a day trialIt went directly to colon Clense being added on & chargedI cancelled colon Clense immediately and cancelled the entire order same day before shippedThere was no information about subscriptionThe refund should be $as I followed directions & cancelled same day before shipmentCheck your Facebook programIf the terms are beded and not asking for a response you are misleading your customers Regards, [redacted]

I will never ever order this company againthey are full of ***i could never reach anyone I cancelled through thier automated phone linethey said that I couldn't be refunded because it was past the time periodbut I could'nt speak with a live agentso they will never get my business or anyone that I know that might want to buy from them!!!!!!

Hello ***, We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our Green Coffee Bean Extract productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever we have gone ahead and issued a 100% off refund on the bottle to help you out; bringing the total of the refunds to $You have been sent email confirmations of the refundsPlease allow 3-business days for the refunds to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team