Revolution Laboratories

Review: I was told I would receive a 14 day trial of the product. I never received the product. They billed my credit card and will not refund the money. They say its my responsibility for mail that I did not receive. The refuse to provide me with a person to speak to other than their "customer service" people. They say they can't give me the name, number or contact information of anyone higher up the chain than the person I spoke with at customer service. I think this is a bogus practice. The should send registered mail if they are going to make you responsible for something you never received.Desired Settlement: I would like my money back or I would like this bogus company shut down before they steal anyone else's money. Thank you.

Business

Response:

Hello [redacted],

Review: Signed up for Trial sample, cancelled week before it was over and was still charged. I called and was told to wait until I received product and call them back I called and 5 times they have hung up on me and didnt respond to emails sent.Desired Settlement: I want them to take their product back and return my money

Business

Response:

Hi [redacted],

We're sorry the way our

trial works was not clear to you. We've included a link to the

terms and conditions you agreed to [redacted]. Put

simply, they explain that you get a 14 day trial that begins

the date you placed your order. If you do not like the product, all you

have to do is call or email us before your trial period ends, otherwise you will

be billed for the initial 30 day supply bottle you received, then be placed on

an autoshipment program where you would receive another bottle every 30 days.

You have gone beyond

your 14 day trial, which is the reason you were charged and have not received

more product yet, as you were charged for the initial bottle.

As a sign of good faith,

we've reversed those charges to help you out ($18.53, $89.74 and $18.53).

Those refunds will take approximately 3-5 business days to process back

into your account.

If you would like to try

our products in the future, they truly are amazing. As everyone's body

chemistry is different, not everyone will see results within the first 14 days.

For some people, it will take up to 6 weeks.

Thanks and have a great

day,

Support Team

Review: I found this company while scrolling through Twitter, as they were claiming that a popular boxer took their supplements and increased his performance. Their offer of $5.00 for a free trial interested me, so I followed the link on my iPhone and made the purchase (May 3, 2015). 31 days later I received a charge of over $80 on my credit card from the same company. I called that same day and spoke with a gentleman that advised that is was a membership based trial offer - and I had 30 days to cancel - all of which were listed in the terms of agreement - and he would stop my second bottle shipment. I advised I did not receive any "terms of agreement" nor was it listed on the web optimized link I clicked back on 5/3. He put me on hold, and came back advising he would issue a courtesy refund, which I should receive within 10 business days. I called this business again today - as I had not seen the refund and spoke with a woman. After asking me some preliminary questions - she asked if I received my 2nd shipment. I told her "no, I called about a month ago and the guy stopped shipment - and advised I should receive a refund for the $80+ charge incurred on 6/5. She vehemently denied that the guy I spoke with would offer such a thing - basically calling me a liar. This conversation went round and round - and finally she told me that she was not issuing me any refund at all - and she was hanging up. This company is basically offering bait and switch business practices - and someone needs to stop this from happening. I would like my money back.Desired Settlement: At this point I would take 75% of what was charged. It is not the financial aspect - it is the shifty practices under which this company operates.

Business

Response:

Mr. [redacted],It appears their has been some confusion on your order. The date you originally sign up for our 14 day trial of MuscleRev Extreme was May 11, 2015 which cost $4.95 for shipping/handling. Due to a system error you trail was actually extended to June 4, 2015. Prior to signing up to a trail offer you must click a box that states you have read and agree to the terms of the purchase which clearly outlines how the trail works. Once the order is placed a confirmation email is sent that also contains the terms and conditions of the purchase. Lastly the terms and conditions are on a card that is on the actual shipping box the product is sent in.After reviewing your account it appears that you did cancel through the automated system on June 5, 2015 and chose the option of keeping the bottle you currently have and not to receive any future orders. At this point your account was stopped. Once you canceled through this system you did call and speak to one of our representatives who explained that we could not offer you a refund based on the terms of what you had signed up for. You did not speak to a representative at our company that stated the trial is 30 days and we will be issuing a refund, all of our calls are recorded. That being said we do want all of our customers to be happy and realize sometimes people don't read the terms they agree to before making a purchase. We have gone ahead and refunded your account in the amount of $89.74. As previous stated your account has been stopped since June 5, 2015. Please feel free to keep the bottle you currently have.Thank you,Support Team