Revolution Laboratories

Hello [redacted] , We are unable to locate the account due to not having the correct account informationPlease resubmit the customers information so we are able to look into the claimThank you Regards, Support Team

[redacted] We had the chance to review your account and complaint Unfortunately at this point we are unable to assist you further You have filed a chargeback with your financial institution Your financial institution should have informed you of how this process works Typically your financial institution will determine if this was a case of fraud If they decide these were fraudulent transactions typically they reimburse you in full If they determine it wasn't fraud you typically are responsible for the charges Thank you, Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I have received reimbursements for both disputed amountsthank you so much for your help

Customers desired settlement: Full refund of $ arial;">***Please see attachment to confirm account has been refunded desired settlement Regards, [redacted] Revlabs Sorrento Valley San Diego, CA

[redacted] ,We had the opportunity to review your account Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service numberIn total you have been shipped bottles of the MuscleRev Xtreme and bottles of RevTest Each was under a separate day trial when you originally signed up on 2/27/ After the days are over you are billed for the bottle if you don't cancel and want to continue to receive them every days Which is explained very clearly in the terms You didn't contact our company until 4/17/15, we do track all information when contacted by a customer It was explained to you that if full bottles are returned to the company we would issue you a full refund Up to this date we have received full bottle of MuscleRev Xtreme and bottles of Revtest We have sent you two refunds in the form of a company check and the other two refunds were issued back to the card used to place the order In reference to the checks, one was in the amount of $for MuscleRev and we verified that you cashed it on 6/1/2015, check number The other refund check we sent you was in the amount of $for Revtest and that was cashed on 6/18/2015, check number Now in reference to the refunds issued on your card On 4/27/we refunded the card on file for one of unopened bottles of Revtest in the amount of $ We received the last unopened bottle of MuscleRev Xtreme on 12/29/and the refund was issuedAt this point the only thing you haven't been refunded for is for one full bottle of MuscleRev Xtreme at $as well as the original shipping costs of both products The orginal cost of shipping for MuscleRev was $and $for the Revtest Based on the good faith that you did not fully understand how the trial/subscription process worked we will go ahead and send you a check in the amount of $as we are unable to issue the refund back to the card originally used All of your accounts with our company are closed and FULLY refunded Thank you, Support Team

[redacted] ***,We had the opportunity to review your account Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service numberIn accordance to the terms and conditions once you complete the trial, which was days for both products, you are billed the full amount for each product you had received Then you are placed on a day subscription cycle Our contact information is located in the terms and conditions its also located on the side of the products bottles as well as on the terms and conditions card that was placed on the delivery box We didn't received a phone call nor and email from you But mistakes can get made and it appears that you don't want to continue to receive our products That is why we offer a trial to make sure our customers are informed before being placed on subscription or cancelingAs of today we have refunded your account in fullThe total amount of the refund is $ You had requested to be refunded in the amount of $ But the total amount of money charged by our company was $ Here is the break down For the Garcinia Cambogia you paid $shipping and handling, when you were billed after the trial you were charged $ For the Revolutionary Cleanse you paid $shipping and handling, when you were billed after the trial you were charged $ Also you had signed up for the New Body Rewards program and were charged $ All of your accounts are closed with the company Typically refunds process in 3-days depending on your financial institutionThank you, Support Team

Mr [redacted] ,First off we would like to apologize for the poor connection issues you were having when contacting our Customer Service Department We always strive to provide the best service to each of our customers Before signing up for one of our trials a customer must acknowledge, by clicking a box, that they have read, understand, and agree to the terms/conditions of the trial Once an order is placed a confirmation email is sent that also contains the terms/conditions of the trial Lastly we physically place a card on the side of each product box that contains the terms/conditions of the trail Based on your complaint it would appear that you didn't fully read and understand the terms of the trial Please feel free to go back and review the terms Essentially you have days to try out each product your ordered Within those days you must contact our company via email or phone call to let us know if you to continue to receive the product on a monthly basis or if you would like to cancel your account.Your original order for MuscleRev Xtreme and Revtest was placed on 3/ You called an canceled your subscription for MuscleRev Xtreme on 5/28/through our automated system You also called on 6/22/to cancel the subscription to Revtest with one of our representatives That representative also explained that if you send us back the unopened product we would fully refund you for those boxes On 7/13/we did receive one bottle of MuscleRev Xtreme and one bottle of RevTest unopened At this point your account was refunded $(for the MuscleRev) and $(for the Revtest) We did not receive the unopened boxes you are claiming to have sent.That being said it is possible that the other boxes were lost in the mail We will go ahead and refund you $(for the bottle of MuscleRev) and $(for the RevTest) Your total refund today is $ Please allow 3-business days for the refund to show in your account You have now been refunded for all bottles that were in question All sports supplements are considered nutritional supplements, not food or drugs, and therefore do not get approval from the FDA Thank you, Support Team

Mr [redacted] ,Your son originally signed up for our 18-day trial of our supplements If you like our supplements and do not cancel within your trial period you will be on an active subscription With this active subscription we send you out a day supply of our supplements every days so you don't have any downtime This is all explained in our terms that you must agree to before signed up and purchasing the trail Once you make the initial purchase we send you a copy of the terms in your confirmation emails and the terms are also on the box when you receive the product In reference to your son's account it has been stopped since 6/16/which means you will not be shipped anymore products or receive further billing The last bottles you received were shipped prior to canceling.We do understand your frustration in this matter as your son apparently signed up for something without reading how it works We have gone ahead and refunded the charges of $and $for the last bottles you received The total amount of your refund is $which has been processed today (6/23/15) Please allow 3-business days for the refund to process and show in your account Also you do not need to send us those bottles back Feel free to keep them as we do not want you to incur further charges to ship them back.Thank you,Support Team

Hello [redacted] We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our MuscleRev Xtreme productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever when your bank called on 08/04/ at 09:03am we came to a mutual agreement that you would drop the dispute and accept a partial refunded 50%; bringing the total of the refund to $You have been sent an email confirmation of the refund to [redacted] Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Hello ***, We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our MuscleRev Xtreme and RevTest productsOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever we have gone ahead and issued a full refund on the bottles to help you out; bringing the total of the refund to $You have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

S*a K ***,We reviewed [redacted] ***'s account Based on the information you provided to us this would be your son Please feel free to send us the unopened bottle he received and we will gladly provide you with a full refund When we receive the bottle on our end we will refund his account in the amount of $ Once the refund has been issued it typically takes hours for it to process on our end ***'s account has been canceled as of 9/24/and will receive no further products or billing moving forward.Thank you,Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi [redacted] , We're sorry to hear about your experience with our outsourced call centerHowever, if you did not place the order for this product, we would be more than happy to refund you any money that may have been fraudulently charged That being said, we've gone ahead and refunded your account the $shipping charge, so that should be in your account within 3-business days There is no need to send the bottle back, you may keep it on us Your account with us is closed and there will be no further charges Thanks and have a great day, RevLabs Support Team

Hello***, We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our MuscleRev Xtreme productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever we have gone ahead and issued 100% refund on both bottles to help you out; bringing the total of the refund to $You have been sent an email confirmation of the refundsPlease allow 3-business days for the refunds to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Mr [redacted] ,The advertisement for the products you signed up for requires customers to click a box acknowledging they have read, understand, and agree to the terms and conditions of the day trial Once the order is made a confirmation emails, for each product ordered, are sent out which also contain links to the terms of how the trial works Lastly, when the actual product arrives we also have sticker on the side of each product box which clearly states the terms of the trail Most customer like the subscription based program we offer with our supplements as it prevents them from having to physically drive to a store once a month That being said, we want all of our customers to be happy and we are sorry to hear you had a poor experience After reviewing your account you were billed $89.74, for MuscleRev, on 6/2/and this account was stopped on 6/12/because you filed a charge back with your financial institution With the second product, RevTest, the last billing took place on 5/21/in the amount of $and this account was stopped on 5/29/because you filed a charge back with your financial institution You were not billed on 7/6/or 7/13/from our company What most likely took place is your financial institution temporarily refunded you the amount of $and $when you filed the charge back But after completing the chargeback process you were most likely found responsible for those charges, hence why the charges would reappear on your statement on 7/6/and 7/13/ This is just our guess as to what happened based on a review of your account You may want to follow up with your financial institution for further explanation.But as stated previously we want all or our customer to be happy so we have gone ahead and refunded you $and $for a grand total of $ Typically refunds will show in your account in 3-business days depending on your financial institution.Thank you,Support Team

[redacted] ,We reviewed your account and you had signed up for trials with two of our products, Revolutionary Cleanse and Garcinia Cambogia When you spoke to the customer service representative to cancel Garcinia Cambogia you didn't tell the representative that you wanted to cancel your subscription of the Revolutionary Cleanse as well Based on your complaint it would appear that you wanted both products canceled That being said we have gone ahead and refunded you the $for the bottle of the Revolutionary Cleanse that you did not want It typically take 3-business days before the refund will show in your account Please feel free to contact us with any other questions or concerns At this point all of your accounts with our company are stopped so you will not received any other shipments or billing Also we do not want you to incur any shipping costs to return out product so feel free to keep the bottle you currently have on us.Thank you,Support Team

[redacted] , We had the opportunity to read your complaint and review your accountPrior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service number The terms and conditions are not hidden nor are they printed in a font that is illegible You chose to click the box stating you read, understood, and agree to the terms and conditions for the trial without reading it And you chose not to read the terms in the email or on the boxesThe reason why we have out products on a trial basis is so customers can make and informed decision before making the commitment to purchase a full bottle and continue on a subscription basis The majority of our customers and potential customers prefer to test products this way rather than commit to purchasing a full bottle up front with the risk of not liking the supplement and no means of getting their money backThat being said we do pride ourselves on good customer service We understand that you are frustrated and would like to resolve this issue It appears that Garcinia Cambogia was already refunded in full yesterday (4/5/16) in the amount of $ We have gone ahead today and refunded you in full for the Revolutionary Colon Cleanse in the amount of $ Depending on your financial institution refunds typically take 3-business days before reflecting back on the account At this point in time all of your account have been stopped and refunded Please keep the remaining supplements you have as we do not want you to incur any charges to ship it back Thank you, Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] you have taken another payment of £and I have incurred further charges you said you had stopped further debits

[redacted] ,We had a chance to review your account and complaint Just to clarify the trial you signed up for a day trial (not day) of MuscleRev Xtreme and paid the shipping price of $(not $9.95) You placed your original order on 3/28/and canceled through the automated system on 4/5/ The option you chose when canceling was to pay $and keep the remaining portion of the bottle and not be on a subscription Being that you were within you day trial period you could have chose the option to just cancel And you a correct in stating we do not require you to ship back the remaining portion of the bottle You chose a cancel option that you didn't want We fully understand that this was a mistake and being that you canceled within the trial period we will go ahead and refund you the $today Depending on your financial institution it typically takes 3-business days before the refund will reflect in your account At this point in time all your accounts with our company have been stopped You will incur no further billing or product shipments Also please keep the remaining portion of the bottle.Thank you,Support Team

Hello ***, We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our MuscleRev Xtreme and RevTest productOur Terms and Conditions are available to you three times when signing up for our products because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returns; which is why [redacted] was not able to do eitherHowever we have gone ahead and issued a 50% off refund on one of the bottles to help you out; bringing the total of the refund to $We checked all call recordings regarding your account and our representatives that you spoke with were nothing but professional and informativeNeither one of our representatives cut you or your wife off when speaking Our product are really amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team