Revolution Laboratories

Hello ***, auto;">We apologize for the system errorOur records indicate that your account was charged on the 14th day instead of the 18th dayYou did cancel within your trial period and we have reversed both outstanding chargesPlease allow 3-business days for the transactions to processYou will be receiving a total refund of $In addition to the refunds you will be receiving two confirmation emails of the refunds at your email address [redacted] @bellsouth.netThank youOur product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great dayRegards, Revolution Laboratories Support Team

I ordered a free trial for Green Coffee Bean ExtractI was aware that they would charge $for shippingI was surprised that I was charged $because I did not authorize itWhen I called, they stated that I had days from when I ordered it to cancel itAfter reading the reviews regarding this company, clearly I am not the only person that feels deceived by he companyWhen I called, they stated that if they do not hear back from you in days, they assume that you are satisfied with the product and will continue to supply the product as well as charge your account monthlyLets be honest, by the time I received the product, I had only days to decide if I liked the product or notEven though I never opened the product, they would only give me 15% refund since I called days after I received the product, but it was over the days from the order dateIf your company truly believes in your product you would not be so scandalous about hiding the disclosure informationHad I known that I was going to be charged monthly, I would not have ordered the productI just can't stand companies that try to trick peopleI guess this is a learning experienceNEVER TRUST THIS COMPANY!

Hello [redacted] We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our RevTest and MuscleRev Xtreme productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever we have gone ahead and issued a 100% refunds on both of the bottles to help you out; bringing the total of the refunds to $You have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our products are really amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refunds make you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

I didn’t see the message of 9/ Sy I didn’t respond sooner I am happy that I am getting a refund I appreciate your help in this matter I still think that the business (Revolution Laboratories, LLC) has dishonest practices going on and should be monitored closely I asked on the phone for a full refund and was told that I could only get 50% of my money back Only when I involved Revdex.com did my issue get resolved I have sent the product back for a full refund Thanks again! [redacted] ***

[redacted] ,We had the opportunity to review your account You stated that you were unaware of the terms before purchasing our products on trial Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service number We do realize that mistakes can be made and the terms can get overlooked Therefore we have gone ahead and issued you a refund for your most recent shipments A refund of $will be provided for the Garcinia Cambogia and a refund of $for the Revolutionary Green Coffee Bean Please allow 3-days for the refund to reflect on your account At this point all of your accounts with the company are closed You will not be shipped or billed for any more product If you have any other questions or concerns please feel free to contact the support team at [email protected] you,Support Team

Hello [redacted] We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our Green Coffee Bean Extract productOur Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returnsHowever it does look like [redacted] processed a 100% refund on the bottle to help you out on May 16thWe have gone ahead and refunded the $Shipping and Handling as well, bringing the total of the refunds to $You have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Hello [redacted] , We are very sorry the way our trial works was unclear to you. We do offer a trial that is free for 14 days; like many trials if you decide to continue with the product you do not need to do anything. The bottle is a full month supply so after the 14 days you are charged the full price of the bottle and put on a monthly subscription. It looks like you ordered our Green Coffee Bean product. Our Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up for. The customer has to agree to have read the Terms and Conditions when inputting their form of payment. You are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the email. When the product is received we include our return policy attached to the package. Our company policy is after 14 days we do not issue full refunds or accept returns; which is why [redacted] was not able to do either. However we have gone ahead and issued a full refund back on the bottle to help you out; bringing the total of the refund to $84.63. You have been sent an email confirmation of the refund. Please allow 3-5 business days for the refund to process back to your account. Our product really is amazing and every body is different so the result time is going to be different. We have had customers see the results within the trial period as well as customers who need to give it up to 6 weeks to start seeing the results they desire. The two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimen. Again we are very sorry for the confusion and we hope the full refund makes you a satisfied customer. Have a great day. Thanks, Revolution Laboratories Support Team

To whom it may concern, We do apologize for the miscommunicationWe never require our ambassadors/sponsored athletes to purchase anything from us in order to become apart of our teamAfter speaking to the gentleman, we have decided to cut him a check in the amount that directly correlates to the price that was spent purchasing our products ($68.46US)If there is anything else needed from us at Revlabs, please let us know Sincerely, Support Team

[redacted] ,We had the opportunity to review your account Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service number.You were billed properly for both the Garcinia Cambogia and Revolutionary Cleanse trials, according to the policy in which you signed up for We understand mistakes can be made and it would appear you didn't take the time to read the terms before making the purchase That being said we have gone ahead and refunded you in full for both products A refund was issued in the amount of $for the Garcinia Cambogia and a 2nd refund was issued in the amount of $for the Revolutionary Cleanse The total amount refunded today was $ Depending on your financial institution refunds typically take 3-business days before reflecting in your account All of your accounts with the company are canceled out and you will incur no further shipments or billing Feel free to keep the bottle in which you have received Thank you, Support Team

Hi ***,We do understand your frustration that you did not have a clear understanding of how our 14-day trial works As you stated you were unaware of the terms on the trail When you sign up online you must check a box stating you have read and understand the terms and agree to them Also the terms of the trails are included in your confirmation emails when you make the purchase Lastly we place the terms and conditions card on the product we send to you We don't want to have unsatisfied customers, that being said in good faith we have gone ahead refunded both products We were able to process the refund of $on the card you had provided for the original purchase Please allow 3-business days for the banks to process the refund Unfortunately our system would not allow a refund of $to be applied to the card so we have gone ahead and mailed you a refund check to the address we have on file This will make the total amount refunded to you $ At this point in time we are not asking you to send back any product in which you have received Feel free to use the remaining product for yourself.Thank you,Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedThanks to all parties regarding the solution to the matter Regards, [redacted]

Dear [redacted] , We are very sorry the way our trial works was unclear to youWe do offer a trial that is free for days; like many trials if you decide to continue with the product you do not need to do anythingThe bottle is a full month supply so after the days you are charged the full price of the bottle and put on a monthly subscription It looks like you ordered our Green Coffee Bean Extract product on 8/11/Our Terms and Conditions are available to you three times when signing up for our product because we want our customers to have an understanding of what they are signing up forThe customer has to agree to have read the Terms and Conditions when inputting their form of paymentYou are sent an email confirmation of your order after it is processed and there is a Terms and Conditions link located in the emailWhen the product is received we include our return policy attached to the packageOur company policy is after days we do not issue full refunds or accept returns; which is why Aiza was only able to give you a partial refund in the amount of $which you had agreed to on 10/2/However we have gone ahead and issued a full refund on the bottles to help you out; bringing the total of the refund to $You have been sent an email confirmation of the refundPlease allow 3-business days for the refund to process back to your account Our product really is amazing and every body is different so the result time is going to be differentWe have had customers see the results within the trial period as well as customers who need to give it up to weeks to start seeing the results they desireThe two week trial time is more to see how the product reacts with you or if you need to take the product to a Doctor before you start your regimenAgain we are very sorry for the confusion and we hope the full refund makes you a satisfied customerHave a great day Thanks, Revolution Laboratories Support Team

Hello, The charges that had occurred are due to the fact that no cancellation had been made within the customer's trial periodThe terms and conditions are fully disclosed and must be agreed to before the order can be placedAdditionally, the advertisement does not at any point claim the product is freeThe trial period is explained and provided to the customer twice within the ordering processWe have since cancelled his account and have issued a reimbursement on the chargesPlease allow 5-business days for the transaction to processIf you have any other questions or concerns please inquire further Regards,Support Team

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Mr [redacted] ,We reviewed your account The original orders you placed were on 9/25/15, not 9/29/ So you were billed properly Now we do believe you may have been confused and thought the trial started the day you received your order Unfortunately we are unable to link up to the USPS system to know the exact date our product is delivered, thus the trial starts when the order is placed This is explained in the terms and conditions.We strive to ensure all of our customers are satisfied You were requesting a refund in the amount of $for the RevTest you purchased You also purchased our MuscleRev product and were billed $ We have gone ahead and refunded the full amount of both products Your total refund is in the amount of $ Refunds typically post back to your account in 3-business days Also, please keep the bottles of product that you currently have At this point all your accounts with our company are canceled You will receive no further billing or shipments of product.Thank you,Support Team

[redacted] ***, We had the chance to review your account and complaintPrior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read, understand, and agree to the terms and conditions of the trial If you do not click this box you are unable to make a purchase The terms are clearly explained in a font size Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial Lastly we place a terms and conditions card on each product box that is sent to our customers The card explains the terms and conditions of the trial as well as provides a customer service numberYou did accept the terms of the trials or the website would not allow you to make the purchase But it would appear as though you chose not to read over the terms of the trail before placing your order The terms are not hidden by any means, they are presented to you multiple times through multiple mediums and are legible We understand mistakes can be made and would like to make sure our customers are informed and happy You already spoke to a customer service representative who gave you partial refunds on the products you ordered A refund in the amount of $was provided on 4/7/for the MuscleRev Extreme A refund in the amount of $was provided on 4/7/for the RevTest We have gone ahead and refunded the remaining amounts you were charged for the product today A refund in the amount of $was issued for the MuscleRev Extreme and a refund in the amount of $was issued for the RevTest Depending on your financial institution refunds typically post to the account within 3-business days The total amount of your refunds after today amounts to $179.21, the amount you had requestedAll of your accounts with the company are cancelled, you will incur no further billing or product shipments Please keep the remaining portion of the bottlesThank you, Support Team

[redacted] ,It would appear as if you didn't familiarize yourself with the terms and conditions of how the trails on our products work Before placing an order for any of our products you must click a box on the website stating you have read, understand, and accept the terms and conditions of the trial Once an order is placed a confirmation email is sent for each product which also contains links to the terms and conditions Also we place a terms and conditions card on the side of the physical product box you receive If you didn't want further product outside of your day trial period you could have called to cancel or sent and email We did not hear back from you thus is the reason why more product was sent and further billing took place.At this point all of your accounts with our company have been cancelled out You will not receive any further shipments or billing We also want to go ahead and extend a full refund of $for the last bottle of the Revolutionary Cleanse sent to you as we feel you did not want the bottle and just forgot to cancel Please keep the bottle of Revolutionary Cleanse if you would like, we do not request that you send it back Please allow 3-business days for the refund to show back on your account Please feel free to contact us with any further questions.Thank you,Support Team

Hi ***, Roman""> We're sorry the way our trial works was not clear to you We've included a link to the terms and conditions you agreed to *** Put simply, they explain that you get a day trial that begins the date you placed your order If you do not like the product, all you have to do is call or email us before your trial period ends, otherwise you will be billed for the initial day supply bottle you received, then be placed on an autoshipment program where you would receive another bottle every days You have gone beyond your day trial, which is the reason you were charged and have not received more product yet, as you were charged for the initial bottle As a sign of good faith, we've reversed those charges to help you out ($18.53, $and $18.53) Those refunds will take approximately 3-business days to process back into your account If you would like to try our products in the future, they truly are amazing As everyone's body chemistry is different, not everyone will see results within the first days For some people, it will take up to weeks Thanks and have a great day, Support Team

Hello [redacted] , We have gone ahead and stopped your account from all future shipments and chargesWe are sorry our trial was unclear to you and have issued full refunds back to your accountPlease allow 3-business days for the transactions to post back into your bank accountYou will receive a confirmation email in the next 5-minutesWe appreciate your business and thank you for your time Regards, Support Team

[redacted] ,It would appear as if you didn't familiarize yourself with the terms and conditions of how the trails on our products work Before placing an order for any of our products you must click a box on the website stating you have read, understand, and accept the terms and conditions of the trial Once an order is placed a confirmation email is sent for each product which also contains links to the terms and conditions Also we place a terms and conditions card on the side of the physical product box you receive If you didn't want further product outside of your day trial period you could have called to cancel or sent and email We did not hear back from you thus is the reason why more product was sent and further billing took place.At this point all of your accounts with our company have been cancelled out You will not receive any further shipments or billing We also want to go ahead and extend a full refund of $for the last bottle of the Revolutionary Cleanse sent to you as we feel you did not want the bottle and just forgot to cancel Please keep the bottle of Revolutionary Cleanse if you would like, we do not request that you send it back Please allow 3-business days for the refund to show back on your account Please feel free to contact us with any further questions.Thank you,Support Team