Revolution Laboratories

*** ***,We had the chance to review your account Each product you ordered was on an independent trial You did call and cancel the Garcinia Cambogia product on 5/26/through our automated system and chose the option to keep the remainder of the bottle for a discounted price of
$ And you received and email stating that your Garcinia Cambogia account was canceled that same day (5/26/15) You didn't contact the company again until 1/8/to cancel your subscription of the Revolutionary Cleanse In that conversation it was agreed that a supervisor would contact you within 24-hours Per the notes on your account a supervisor attempted to contact you but was unable to reach you via telephone You called in on 1/19/and stated you wanted a full refund for all the bottles sent to you, the rep informed you that wasn't possible and gave you a refund for the most recent shipment in the amount of $89.47.In total you were shipped bottles of the Revolutionary Cleanse You shipped back unopened bottles and thus were refunded for bottles since you were already refunded for one bottle on 1/19/ We did not receive unopened bottles as you statedThe total refund you had received was $268.41, for the bottles. That still leaves you with bottles of the Revolutionary Cleanse that were received according to USPS trackingWe will go ahead and refund you for those bottles today, each at a cost of $89.47, totaling $ Four of the refunds were issued to your credit card that was used to place the original order Unfortunately were weren't able to refund the 5th transaction on your card, due to a processing error, so we will be sending you a check in the amount of $ We cannot refund the amount you are requesting because that isn't the amount that you paid for the product Depending on your financial institution it typically takes 3-business days before you should see the refund in your account At this point your account has been fully refunded for the Revolutionary Cleanse minus the original shipping and handling cost of $ Thank you,Support Team

*** ***We had the chance to review your account and complaint Unfortunately at this point we are unable to assist you further You have filed a chargeback with your financial institution Your financial institution should have informed you of how this process works Typically your financial institution will determine if this was a case of fraud If they decide these were fraudulent transactions typically they reimburse you in full If they determine it wasn't fraud you typically are responsible for the charges Thank you,Support Team

*** ***,We had the opportunity to review your account. Prior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial. If you do not click this box you are unable
to make a purchase. Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial. Lastly we place a terms and conditions card on each product
box that is sent to our customers. The card explains the terms and
conditions of the trial as well as provides a customer service numberBased on the nature of your complaint it would be safe to assume that you didn't read the terms and conditions. If you didn't want any product outside of the trial all you needed to do was contact our company, with the telephone number provided on the terms card, and cancel. You were not charged any amount of money that you did not authorize to be taken. Please contact us if you would like the charges explained in detailAlso up to this point in time you have never contacted our company to cancel any of your orders or ask what your options were moving forward
We do realize mistakes can get made and we will refund your account based on good faith. We have refunded the requested amount of $289.16. Please allow 3-business days to reflect in your account depending on the financial institution you use. You may also keep the bottle of product we have sent you so you don't incur any shipping costs to get it back to us. At this point all of your accounts with the company have been canceled you will receive no further orders or billingThank you,
Support Team

I placed an order on 03/03/for two products from this company I checked and double checked the fine print It wasn't until I finished placing the order that they disclosed that instead of just agreeing to the $and $free trial of each product, I was also agreeing to an $additional charge for each of the items every month I cancelled the two orders within minutes and requested a cancellation notice I received two cancellation notices and expected that to be the end Until the next day, I was charged the $and $ I have written to them requesting the charges be reversed I contacted my bank and they told me that this company is on their scam list and immediately reversed the charges But, I had to cancel the charge account in order to stop future charges which would most certainly be coming every month This company makes a lot of money by consumers not pushing back on them

I called and couldn't speak with anyoneI was sent to a prompt that asked if I would like to cancel I hit the button for yes, It said " your future orders are now canceledmonth's later it is still coming out of my account!!! WTH? I'm thinking of putting a law suite togetherI have the bottles they sent and will collect them to take to courtEverytime I call the same number, it says your account was cancelledI am very madI'm a diabled vet and need my money very badly

Hello ***
normal;">We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Green Coffee Bean product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returnsOur representative *** tried contacting you regarding you account on 7/30/via phone and left a voicemail. However we have gone ahead and
issued a full on the
bottle to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

","serif">Hi ***,
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme and RevTest products. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read and understand the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the products are received we include our return policy
attached to the packagesOur company policy is after days we do not issue
full refunds or accept returns; which is why *** was not able to do it eitherHowever we have gone ahead and
issued additional 50% off refunds in the amounts of $and $on top of the 50% refunds you were given previously; bringing the total of the refunds to $and $You have been sent email
confirmations of the refundsPlease allow 3-business days for the refunds to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refunds makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meIN a separate email to me this is what they said:
We've
responded to the Revdex.com complaint you have filed against our company and issued a
full refund on your orderYour account was stopped from all future shipments
and charges on 07/30/at 08:07am By *** ***CSR)You should have
received a confirmation email of the cancellation at the email address *** In addition to the
cancellation email you should have also received a confirmation email of the
refundI've listed the refund information below with the transaction IDPlease
allow 3-business days for the refund to processOur office working hours and
Monday-Friday 8:00am-5:00pm PST
We
appreciate your business and thank you for your time 08/01/
11:30am By *** ** - Refunded - $Trans-ID: ***
However, be advised I have received neither of these emails they claim to have sent to me, and will respond back to them telling them this If and when the business actually refunds the money , I will consider this complaint resolvedI will inform you of all future correspondence I have with themThanks you for your assistance.
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I accept that they have waived their hidden stipulations that the account would be reactivated if the product was not returned and that they would resume charging However, this company does not seem to learn that their practices are not clear, transparent, or ethical The number of complaints and comments on the internet has not swayed them I have reported their practices to the Federal Trade Commission Until this company changes its practices and is fined by the FTC for taking consumers money and wasting their time, I will not accept their response
Regards,
*** ***

Hello ***,
Our records indicate that you have not been billed for anything besides the shipping and handling fee to get the bottles to youYour account was stopped through our voice automated system within your trial period and we received both of our returns at our warehouseThank
you.
Regards,
Support Team

Dear ***
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product
you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme product. Our Terms and Conditions are
available to you three times when signing up for our product because we want
our customers to have an understanding of what they are signing up forThe
customer has to agree to have read the Terms and Conditions when inputting
their form of paymentYou are sent an email confirmation of your order after
it is processed and there is a Terms and Conditions link located in the email
When the product is received we include our return policy attached to the
packageOur company policy is after days we do not issue full refunds or
accept returns; which is why Mateo was not able to do eitherHowever we have
gone ahead and issued a 100% refund
on the bottle to help you out including the shipping charge; bringing the total
of the refund to $You have
been sent an email confirmation of the refundsPlease allow 3-business days
for the refunds to process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

This company is a scam! Sent items we didn't orderOrdered one supplement they sent and charged me for 2! NEVER stated it was a day trial offerOn day charged me dollars twice for the supplements! I called to cancel after seeing charges to my bank and they wouldn't refund me the money! And it was day when I called! Which the website states they will refund for days! Another lie! They told me it was to late! Please be aware if this company!! They will get you!

---------- Forwarded message ----------
12.8000001907349px">From: *** *** Date: Sat, Apr 18, at 1:PMSubject: Re: You have a new message from the Revdex.comTo: "[email protected]" THEY TOOK MORE MONEY OUT!!! $

This is an addendum to a review I posted just a few minutes ago I received four bottles and returned three They told me they could not refund my money on the first two charges of $which were supposed to be freight only charges for the trial As I mentioned in my previous post, buried somewhere the terms supposedly say I would be charged for the product if I didn't cancel the during the trial period Chelsea stated I would be credited for the third and fourth bottles of product as soon as they receive it Now that I have read some of the reviews I have serious doubts that this will happen I feel that they owe me a refund of $($x 4) Is there any chance your agency would be able to get me a refund for all or at least part of the amount This is pure and simple a scam to the nth degree, I apologize for doing this in two parts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have received reimbursements for both disputed amountsthank you so much for your help

Hello,
We apologize that you did not have a good experience with our companyWe have gone ahead and issued full refunds back to your accountPlease allow 3-business days for the transactions to processOur hours of operation are Monday-Friday 8:00am-5:00pm PSTThank
you.
Regards,
Support Team

Dear ***,
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the
product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme and RevTest
product. Our Terms and Conditions are available to you three times when
signing up for our product because we want our customers to have an
understanding of what they are signing up forThe customer has to agree to
have read the Terms and Conditions when inputting their form of paymentYou
are sent an email confirmation of your order after it is processed and there is
a Terms and Conditions link located in the emailWhen the product is received
we include our return policy attached to the packageOur company policy is
after days we do not issue full refunds or accept returnsHowever a full refund was issued on the shipment
of the bottles to help you outThe MuscleRev Xtreme was $and the RevTest
was $Bringing the total of the refund to $You have been sent an email confirmation of the refunds
Please allow 3-business days for the refunds to process.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again I am very sorry for the confusion and
I hope the full refunds make you a satisfied customer.
Thanks,
Revolution
Laboratories Support Team