Revolution Laboratories

[redacted] , We had a chance to review your account and complaint Just to clarify the trial you signed up for a day trial (not day) of MuscleRev Xtreme and paid the shipping price of $(not $9.95) You placed your original order on 3/28/and canceled through the automated system on 4/5/ The option you chose when canceling was to pay $and keep the remaining portion of the bottle and not be on a subscription Being that you were within you day trial period you could have chose the option to just cancel And you a correct in stating we do not require you to ship back the remaining portion of the bottle You chose a cancel option that you didn't want We fully understand that this was a mistake and being that you canceled within the trial period we will go ahead and refund you the $today Depending on your financial institution it typically takes 3-business days before the refund will reflect in your account At this point in time all your accounts with our company have been stopped You will incur no further billing or product shipments Also please keep the remaining portion of the bottleThank you, Support Team

Ordered products online, used a credit card with auto-renewal and auto-billingCalled to cancel product auto-renewal and auto-billingThe next month, I was billed againCalled them and was told that I had only cancelled one product, not bothAbsolutely, positively this was not what I didIt was crystal clear when I finished the call that I no longer wished to receive any products at all, and to stop all auto-renewal and auto-billingCustomer service rep was not willing to reverse charges, only offered to refund 50% of chargesSince it was obviously the best deal I was going to get without a lot more complaining, I agreed
This sure seemed like a well-thought out and rehearsed scheme to meI don't have a problem paying for products/services that I ordered, but this was an extremely poor customer service interaction at best, and a scam at worst

Hello ***,
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the
product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Green Coffee Bean Extract
product. Our Terms and Conditions are available to you three times when
signing up for our product because we want our customers to have an
understanding of what they are signing up forThe customer has to agree to
have read the Terms and Conditions when inputting their form of paymentYou
are sent an email confirmation of your order after it is processed and there is
a Terms and Conditions link located in the emailWhen the product is received
we include our return policy attached to the packageOur company policy is
after days we do not issue full refunds or accept returnsHowever our
company did try to reach you and was not able toWe have gone ahead and issued
a full refund on the bottle to help
you out; bringing the total of the refund to $You have been sent an email confirmation of the refund
Please allow 3-business days for the refund to process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,It appears their has been some confusion on your order. The date you originally sign up for our day trial of MuscleRev Extreme was May 11, which cost $for shipping/handling. Due to a system error you trail was actually extended to June 4, 2015. Prior
to signing up to a trail offer you must click a box that states you have read and agree to the terms of the purchase which clearly outlines how the trail works. Once the order is placed a confirmation email is sent that also contains the terms and conditions of the purchase. Lastly the terms and conditions are on a card that is on the actual shipping box the product is sent in.After reviewing your account it appears that you did cancel through the automated system on June 5, and chose the option of keeping the bottle you currently have and not to receive any future orders. At this point your account was stopped. Once you canceled through this system you did call and speak to one of our representatives who explained that we could not offer you a refund based on the terms of what you had signed up for. You did not speak to a representative at our company that stated the trial is days and we will be issuing a refund, all of our calls are recorded. That being said we do want all of our customers to be happy and realize sometimes people don't read the terms they agree to before making a purchase. We have gone ahead and refunded your account in the amount of $89.74. As previous stated your account has been stopped since June 5, 2015. Please feel free to keep the bottle you currently have.Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I'm certainly glad to have my money returned, however there is something shady when a company is hiding membership services in a free trial web page.I worked for a company accused of this and destroyed by state attorney generals'So, I thought this practice was bannedmaybe not.Regards,
*** ***

Complaint: I am making this complaint because of a few thingsThis company does not provide a full trial period on the product, they start the trial as soon as you purchase online, even though it takes days for the product to arrive, so that day trial is only daysThey bait you into a club membership with a confusing phone call after you order online and charge you additional on top of the trial amountWhen I went online and cancelled the membership on day after ordering online, I immediately saw additional charges appear on my bank account from GetRevTes.com for $and MuscleRevExtreme $I immediately found the number for rev labs and calledThey agent said I failed to read the terms of the agreement and I explained that I was within my rights to cancel the agreement as it was still within the trial period - I had only had the product in my possession for days when I went online and cancelled the membership and then called to cancel everything else'sI was informed that they would not refund the money and I at that point I threatened to contact authorities as what they did was in fact against California lawHe then offered to refund port of the MoneyWhen nothing was ever done and I've called twice since and cannot get anyone to call me back to discuss this situationIn my opinion this is a scam that is selling snake oil as the products do nothing they claim and they do not provide the trial period they state and fail to refund money they took when I tried to cancel
Desired Settlement: To receive a refund for the amounts charged on 04/15/in the amounts of $and $for a total of $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Mr***,It appears you were confused as to how our day product trial works. Before signing up to receive one of our products on the day trial period you must acknowledge, by clicking a box prior to ordering, that you have read, understand, and agree to the terms and conditions of the
trial. Once the order is placed you are sent a confirmation email for each product order that also contains the terms and conditions of the trial. Also once the product is physically delivered each product box has a terms and conditions card placed visibly on the side. This card states the terms as well as the customer service number to call if you want to cancel your account. Please feel free to go back and review the terms.You initially purchased a trial to MuscleRev Extreme for the shipping cost of $and the Revtest for the initial shipping cost of $off our website on 7/20/15. On 7/21/you were contacted by a representative from our company that reviewed your order to ensure it was correct, they reviewed the terms of the trial with you on the call, and also offered you a day trial to our RevFuel rewards program which included a day supply of our ProRev protein powder for the shipping cost of $2.95, which you accepted. All of our phone calls are recorded thus your call was reviewed and you did accept and stated you understood the terms of the agreement.We apologize that you had trouble finding the customer service number but that is why we place the number right on the terms card that is on the product, include it in the confirmation email, and have our representatives give it out in the phone call. That being said, your accounts with our company have been canceled. At this point you haven't been charged anything other than shipping and handling fees which totals the $you are requesting back. Unfortunately we cannot refund you. We do not refund shipping and handling charges as it states in our terms. You currently have a day supply of MuscleRev Extreme, RevTest, and our ProRev. Please feel free to keep those bottles. If you like our products but don't want to receive them on a subscription basis you can order them directly through our website.Thank you,Support Team

*** ***,We had the opportunity to review your account. You stated that you were unaware of the terms before
purchasing our products on trial. Prior to making any purchase of our
products, that are on trial, you must click a box on the website stating that
you have read,
understand, and agree to the terms and conditions of the
trial. If you do not click this box you are unable to make a
purchase. Once the order is placed you are sent a confirmation email for
each product, which also contains links to the terms and conditions of the
trial. Lastly we place a terms and conditions card on each product box
that is sent to our customers. The card explains the terms and conditions
of the trial as well as provides a customer service number
We do realize that mistakes can be made and the terms can get overlooked. Therefore we have gone ahead and issued you a refund for your most recent shipments. A refund of $will be provided for the Garcinia Cambogia and a refund of $for the Revolutionary Green Coffee Bean. Please allow 3-days for the refund to reflect on your account. At this point all of your accounts with the company are closed. You will not be shipped or billed for any more product. If you have any other questions or concerns please feel free to contact the support team at [email protected] you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

This company is horrible Free trial is not free Like a fish hook was able to talk with a person easily when signing up but now can not talk to anyone since I thought I cancelled the account over the only phone number I can find which is automated Emailed multiple times even messaged facebook still no response They keep withdrawing money from my account and no product is arriving This company should be closed down Do NOT do business with this "company" NO MATTER WHAT

*** ***
We had the opportunity to review your account and complaint You stated you order our product from a T.Vad, we do not advertise our products on T.V Our products are sold online, via telephone, and through retail stores Through your account we were
able to see you placed your order for Garcinia Cambogia trial online on 9/8/ You were contacted by a sales representative on 9/8/who sold you a second trial of the Revolutionary Colon Cleanse All of our phone calls are recorded and we took the opportunity to review the phone call The representative explained how the trails worked that your ordered, explained how long the trials are, and also explained that if you don't cancel your account you will be placed on a subscription You understood and agreed to the terms of the trail on the phone call In regards to the trial you originally signed up for online, prior to making any purchase of our products, that are on
trial, you must click a box on the website stating that you have read,
understand, and agree to the terms and conditions of the trial. If you do
not click this box you are unable to make a purchase. Once the order is
placed you are sent a confirmation email for each product, which also contains
links to the terms and conditions of the trial. Lastly we place a terms
and conditions card on each product box that is sent to our customers.
The card explains the terms and conditions of the trial as well as provides a
customer service numberOn 9/23/you canceled your Garcinia Cambogia subscription via telephone through the automated cancellation system In your compliant you state that on March 11th you contacted our company on a way call with *** ***, we have no record of this call ever taking place And as stated before ALL calls are recorded You didn't contact our company until 4/10/ Once again we reviewed this phone call This was a way call with your bank representative, in this call you stated that a credit should be applied to your account, it was explained that we have no record of any previous contact with the company and the refund policy was explained At this point you became agitated and your bank representative disconnected the phone callWe are willing to work with you in regards to getting your money back You were only billed for product that was shipped to you We request that you ship us back the unopened product that you did not want and we will provide full refunds for each bottle we receive back At this point to show good faith we will give you a partial refund of 50% on each bottle of Revolutionary Cleanse today, the total refund today will be $ Depending on your financial institution please allow 3-business days before the refund reflects on your account Again once we receive unopened bottles you will receive the other half of your refund
Thank you,
Support Team

Ms. ***,We understand you made a mistake when canceling through the automated
system and this is the reason you incurred the shipping/handling charge so we have gone ahead and refunded the $in question. Please allow 3-business days for the refund to process. Your account has been fully refunded to the original amount you requested, $34.66. Also as stated previously you may keep the bottle you received as we do not want you to incur any other shipping charges.Thank you, Support Team

*** ***,We reviewed your account and you had signed up for trials with two of our products, Revolutionary Cleanse and Garcinia Cambogia. When you spoke to the customer service representative to cancel Garcinia Cambogia you didn't tell the representative that you wanted to cancel
your subscription of the Revolutionary Cleanse as well. Based on your complaint it would appear that you wanted both products canceled. That being said we have gone ahead and refunded you the $for the bottle of the Revolutionary Cleanse that you did not want. It typically take 3-business days before the refund will show in your account. Please feel free to contact us with any other questions or concerns. At this point all of your accounts with our company are stopped so you will not received any other shipments or billing. Also we do not want you to incur any shipping costs to return out product so feel free to keep the bottle you currently have on us.Thank you,Support Team

Hello ***,
We are sorry our trial was unclear to youYour account has been refunded in full and you will not receive any additional products or charges from our company unless you choose to reactive your accountOur records indicate that you did indeed place your order on
April 4th, which is a SaturdayOur hours of operation are Monday-Friday 8:00am-5:00pm PST which is why your products took a couple extra days to get to youIt does state in our terms that if ordering your products on the weekends that your shipment will be sent out the following MondayIt also states that you may call and extend your trial at any time prior to the trial period expiringPlease allow 3-business days for the remainder of your refunds to post back into your bank account. Thank you.
Regards,
Support Team

*** * ***,We had the opportunity to read your complaint and review your accountPrior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial. If you do
not click this box you are unable
to make a purchase. Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial. Lastly we place a terms and conditions card on each product
box that is sent to our customers. The card explains the terms and
conditions of the trial as well as provides a customer service number The terms and conditions are not hidden nor are they printed in a font that is illegible You chose to click the box stating you read, understood, and agree to the terms and conditions for the trial without reading it And you chose not to read the terms in the email or on the boxes.The reason why we have out products on a trial basis is so customers can make and informed decision before making the commitment to purchase a full bottle and continue on a subscription basis The majority of our customers and potential customers prefer to test products this way rather than commit to purchasing a full bottle up front with the risk of not liking the supplement and no means of getting their money back.That being said we do pride ourselves on good customer service We understand that you are frustrated and would like to resolve this issue It appears that Garcinia Cambogia was already refunded in full yesterday (4/5/16) in the amount of $ We have gone ahead today and refunded you in full for the Revolutionary Colon Cleanse in the amount of $ Depending on your financial institution refunds typically take 3-business days before reflecting back on the account At this point in time all of your account have been stopped and refunded Please keep the remaining supplements you have as we do not want you to incur any charges to ship it back Thank you,Support Team

*** ***,We had the opportunity to review your account. You stated that you were unaware of the terms before purchasing our products on trial. Prior to making any purchase of our products, that are on trial, you must click a box on the website stating that you have read,
understand, and agree to the terms and conditions of the trial. If you do not click this box you are unable to make a purchase. Once the order is placed you are sent a confirmation email for each product, which also contains links to the terms and conditions of the trial. Lastly we place a terms and conditions card on each product box that is sent to our customers. The card explains the terms and conditions of the trial as well as provides a customer service number.That being said we do not feel as if we have been negligent in anyway in providing you with the terms of how the trail works and the billing associated with it. We do however understand that mistakes can be make and things can get overlooked. Therefore we will provide you with a full refund for both products that you purchased As of today we have refunded $for the Garcinia Cambogia and $for the Revolutionary Green Coffee Bean. It typically take 3-business days for the refund to reflect in your account depending on your financial institution. All of your accounts are closed. Moving forward you will not receive any further billing or product from our company. If you have any questions or concerns please feel free to contact usThank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I ordered on Facebook & there were no option boxes to check & no explanation of a day trialIt went directly to colon Clense being added on & chargedI cancelled colon Clense immediately and cancelled the entire order same day before shippedThere was no information about subscriptionThe refund should be $as I followed directions & cancelled same day before shipmentCheck your Facebook programIf the terms are beded and not asking for a response you are misleading your customers.
Regards,
*** ***

*** ***,
We had the opportunity to review your account.
Prior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial. If you do not click this box you are unable
to make a purchase. Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial. Lastly we place a terms and conditions card on each product
box that is sent to our customers. The card explains the terms and
conditions of the trial as well as provides a customer service number.In total you have been shipped bottles of the MuscleRev Xtreme and bottles of RevTest. Each was under a separate day trial when you originally signed up on 2/27/15. After the days are over you are billed for the bottle if you don't cancel and want to continue to receive them every days. Which is explained very clearly in the terms. You didn't contact our company until 4/17/15, we do track all information when contacted by a customer. It was explained to you that if full bottles are returned to the company we would issue you a full refund. Up to this date we have received full bottle of MuscleRev Xtreme and bottles of Revtest. We have sent you two refunds in the form of a company check and the other two refunds were issued back to the card used to place the order. In reference to the checks, one was in the amount of $for MuscleRev and we verified that you cashed it on 6/1/2015, check number 1418. The other refund check we sent you was in the amount of $for Revtest and that was cashed on 6/18/2015, check number 1703. Now in reference to the refunds issued on your card. On 4/27/we refunded the card on file for one of unopened bottles of Revtest in the amount of $89.47. We received the last unopened bottle of MuscleRev Xtreme on 12/29/and the refund was issued.At this point the only thing you haven't been refunded for is for one full bottle of MuscleRev Xtreme at $as well as the original shipping costs of both products. The orginal cost of shipping for MuscleRev was $and $for the Revtest. Based on the good faith that you did not fully understand how the trial/subscription process worked we will go ahead and send you a check in the amount of $as we are unable to issue the refund back to the card originally used. All of your accounts with our company are closed and FULLY refunded. Thank you,Support Team