Revolution Laboratories

Hi ***,After reviewing your account it appears that you had not cancelled within your day trial period thus you were charged an placed on subscription as was stated in the terms of the sale. But we want all of our customers to be happy and if this is something you didn't want, we
will take care of you. Please keep the product you have received and we will issue you a full refund. We are sending you a refund check in the mail due to a processing error that will not allow us to digitally refund your accountThe total amount of the refund will be $179.48. The check is being sent from the United States so please allow some time for shipping. Your account is stopped in full and you will not receive any charges or products from us in the future. Thank you,Support Team

*** ***
We had the chance to review your account and complaint Unfortunately at this point we are unable to assist you further You have filed a chargeback with your financial institution Your financial institution should have informed you of how this process works Typically your financial institution will determine if this was a case of fraud If they decide these were fraudulent transactions typically they reimburse you in full If they determine it wasn't fraud you typically are responsible for the charges
Thank you,
Support Team

*** ***We had the chance to review your account and complaint Unfortunately at this point we are unable to assist you further You have filed a chargeback with your financial institution Your financial institution should have informed you of how this process works
Typically your financial institution will determine if this was a case of fraud If they decide these were fraudulent transactions typically they reimburse you in full If they determine it wasn't fraud you typically are responsible for the charges Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

I didn’t see the message of 9/28. Sy I didn’t respond sooner. I am happy that I am getting a refund. I appreciate your help in this matter. I still think that the business (Revolution Laboratories, LLC) has dishonest practices going on and should be monitored closely. I asked on the phone for a full refund and was told that I could only get 50% of my money back. Only when I involved Revdex.com did my issue get resolved. I have sent the product back for a full refund. Thanks again! *** ***

*** ***,
We had the opportunity to review your account. Prior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the
trial. If you do not click this box you are unable
to make a purchase. Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial. Lastly we place a terms and conditions card on each product
box that is sent to our customers. The card explains the terms and
conditions of the trial as well as provides a customer service numberYou were billed properly for both the Garcinia Cambogia and Revolutionary Cleanse trials, according to the policy in which you signed up for We understand mistakes can be made and it would appear you didn't take the time to read the terms before making the purchase That being said we have gone ahead and refunded you in full for both products A refund was issued in the amount of $for the Garcinia Cambogia and a 2nd refund was issued in the amount of $for the Revolutionary Cleanse The total amount refunded today was $ Depending on your financial institution refunds typically take 3-business days before reflecting in your account All of your accounts with the company are canceled out and you will incur no further shipments or billing Feel free to keep the bottle in which you have received
Thank you,
Support Team

Hi ***,Your account has been refunded in full. On 5/we refunded your account $89.47, the transaction id for this refund is ***. We also refunded $to your account on 5/4, the transaction id for this refund is 393572995. After reviewing your account you were sent one
additional product and billed for it prior to canceling. We have gone ahead and refunded that charge as of today (5/21) in the amount of $89.74, the transaction id for this refund is ***. Refunds typically take 3-business days to appear in your account depending on the bank you use. All refunds were applied to the card in which you used for the original trial purchase. So the total amount you have been refunded is $268.95. We are unable to refund the original shipping and handling costs due to the cost of sending you the product which is outlined in our terms. You will not incur any charges moving forward and your information will be removed from our system.Thank you,Support Team

Hi ***,
Roman"">
We're sorry the way our
terms and conditions was not clear to you We've included a link to the
terms and conditions you agreed to here Put
simply, they explain that you get a day trial for each product that begins
the date you placed your order If you do not like the products, all you
have to do is call or email before your trial period ends, otherwise you will
be billed for the initial day supply bottles you received, then be placed on
an autoshipment program where you would receive another bottle every days
You have gone beyond
your day trial, which is the reason you were charged and have not received
more product yet, as you were charged for the initial bottles
As a sign of good faith,
we've reversed those charges to help you out ($18.53, $and $[US currency])
Those refunds will take approximately 3-business days to process back
into your account
If you would like to try
our products in the future, they truly are amazing As everyone's body
chemistry is different, not everyone will see results within the first days
For some people, it will take up to weeks
Thanks and have a great
day,
Support Team

Hello ***,
"">
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered ourGreen Coffee Bean product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returnsHowever we have issued full refunds bringing the refund amount to a total of $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your accountOne refund of $will be sent via usps mail to *** *** *** *** ** ***
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Hi ***,We reviewed your account again and are not showing any further charges from our company. Your account has been fully closed since 3/25/15. The total amount charged for the products you received was $179.48. As stated in our previous response, we have issued you a refund check in the amount of $179.48. Once again please allow time to receive the check as it is being sent from the United States. In regards to the charge you are claiming is from our company we ask you to please double check your financial institutions statement to determine where the charge is coming from.Thank you,Support Team

Hello ***,
Our company has fully refunded your account the $charge on May as well as the $charge on May 21st; bringing the total to $Please contact your bank and/or credit card company and let them know that there should be two refunds on the Visa ending in ***The refunds have been processed on our endWe are very sorry for the inconvenience and hope you have a great day!
Thanks,
Support

Mr. ***,First off we would like to apologize for the poor connection issues you were having when contacting our Customer Service Department. We always strive to provide the best service to each of our customers. Before signing up for one of our trials a customer
must acknowledge, by clicking a box, that they have read, understand, and agree to the terms/conditions of the trial. Once an order is placed a confirmation email is sent that also contains the terms/conditions of the trial. Lastly we physically place a card on the side of each product box that contains the terms/conditions of the trail. Based on your complaint it would appear that you didn't fully read and understand the terms of the trial. Please feel free to go back and review the terms. Essentially you have days to try out each product your ordered. Within those days you must contact our company via email or phone call to let us know if you to continue to receive the product on a monthly basis or if you would like to cancel your account.Your original order for MuscleRev Xtreme and Revtest was placed on 3/1. You called an canceled your subscription for MuscleRev Xtreme on 5/28/through our automated system. You also called on 6/22/to cancel the subscription to Revtest with one of our representatives. That representative also explained that if you send us back the unopened product we would fully refund you for those boxes. On 7/13/we did receive one bottle of MuscleRev Xtreme and one bottle of RevTest unopened. At this point your account was refunded $(for the MuscleRev) and $(for the Revtest). We did not receive the unopened boxes you are claiming to have sent.That being said it is possible that the other boxes were lost in the mail. We will go ahead and refund you $(for the bottle of MuscleRev) and $(for the RevTest). Your total refund today is $179.21. Please allow 3-business days for the refund to show in your account. You have now been refunded for all bottles that were in question. All sports supplements are considered nutritional supplements, not food or drugs, and therefore do not get approval from the FDA. Thank you, Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello ***,
Our records indicate that your account has already been refunded for the transactions that occurred in MarchYou were issued a total refund of $on 3/31/All refunds take 3-business days to processThe only other charges you have inquired from our company are the shipping and handling fees which come to a total of $As stated in our terms and conditions all sipping and handling costs are non-refundable due to the funds being used to get the bottle to you through uspsPlease verify that you have not been charged additionally from a different company, as our records indicate that you have been refunded in fullThank you
Regards,
Revlabs Support Team

UI";">Hello ***,
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Garcinia Cambogia and Colon Cleanse. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your orders after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns; which is why *** was not able to do eitherHowever we have gone ahead and
issued a full refund on both products to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundsPlease allow 3-business days for the refunds to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Hello ***,Segoe UI";">We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Garcinia Cambogia, Green Coffee Bean, and Revolutionary Cleanse product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns; which is why Sophia was not able to do eitherHowever we have gone ahead and
issued the refunds as promised via telephone on 4/14/with one of our representatives. Please allow 3-business days for the transactions to process into your accountThank youOur product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
dayThanks,
Support Team

Hello [redacted],
"">
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns, however we have gone ahead and
issued full refunds for both
bottle to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Hello [redacted],
"">We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme and RevTest products. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returnsHowever we have gone ahead and
issued a full refund on the
bottles to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Hello [redacted]
"">
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our MuscleRev Xtreme product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returnsHowever when your bank called on 08/04/2014 at 09:03am we came to a mutual agreement that you would drop the dispute and accept a partial refunded 50%; bringing the total of the refund to $You have been sent an email
confirmation of the refund to [redacted]
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Hello [redacted]
"">
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Green Coffee Bean Extract product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns; which is why [redacted] was not able to do eitherHowever we have gone ahead and
issued a full refund on the
bottle to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team