Revolution Laboratories

Hello [redacted],
"">
We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Green Coffee Bean product. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns; which is why [redacted] was not able to do eitherHowever we have gone ahead and
issued a full refund back on the
bottle to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

[redacted],It appears that you did have the opportunity to go back and read the terms and conditions of the trial.  Prior to you making the original trial purchase you must click a box stating that you have read, understand, and agree to the terms and conditions of the trail.  If...

you do not acknowledge nor accept the terms you would not be able to place your order.  The terms describe exactly how the trial works and all the billing associated with it if you choose not to cancel.  Once the order is placed you receive and email that contains a link to the terms and conditions.  Lastly we place a terms and conditions card on the physical product box customers receive.  The card contains the terms and conditions of the trial as well as the customer service number to call with any questions.Upon review of your account the representative that you spoke with on 11/3/15 offer you a 65% discount when you did not accept the representative stated she would void the order.  Because the transaction of $89.74 had not finished processing, it was still a pending transaction, the order was voided.  On your bank statement you should find the charge of $89.74 was never processed or it would show as a debit of $89.74 and then a credit of $89.74.  If this is not what is reflected on your bank statement please contact us with your bank representative to confirm.  As of 11/3/15 your account has been closed and the only charge you should have on your account for our company is the original shipping prices.Thank you,Support Team

Dear [redacted],
"">We are very sorry the way our trial works was unclear to youWe
do offer a trial that is free for days; like many trials if you decide to
continue with the product you do not need to do anythingThe bottle is a full
month supply so after the days you are charged the full price of the bottle
and put on a monthly subscription. It looks like you ordered our Green Coffee Bean Extract product on 8/11/2013. Our
Terms and Conditions are available to you three times when signing up for our
product because we want our customers to have an understanding of what they are
signing up forThe customer has to agree to have read the Terms and Conditions
when inputting their form of paymentYou are sent an email confirmation of
your order after it is processed and there is a Terms and Conditions link
located in the emailWhen the product is received we include our return policy
attached to the packageOur company policy is after days we do not issue
full refunds or accept returns; which is why Aiza was only able to give you a partial refund in the amount of $55.00 which you had agreed to on 10/2/However we have gone ahead and
issued a full refund on the
bottles to help you out; bringing the total of the refund to $You have been sent an email
confirmation of the refundPlease allow 3-business days for the refund to
process back to your account.
Our product really is amazing and every body is different so the
result time is going to be differentWe have had customers see the results
within the trial period as well as customers who need to give it up to weeks
to start seeing the results they desireThe two week trial time is more to see
how the product reacts with you or if you need to take the product to a Doctor
before you start your regimen. Again we are very sorry for the confusion
and we hope the full refund makes you a satisfied customer. Have a great
day
Thanks,
Revolution
Laboratories Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Just to clarify again, the product was never received at my home.
Regards,
[redacted]

[redacted],

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We had the opportunity to review your account. ...

Prior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial.  If you do not click this box you are unable
to make a purchase.  Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial.  Lastly we place a terms and conditions card on each product
box that is sent to our customers.  The card explains the terms and
conditions of the trial as well as provides a customer service number.In accordance to the terms and conditions once you complete the trial, which was 18 days for both products, you are billed the full amount for each product you had received.  Then you are placed on a 30 day subscription cycle.  Our contact information is located in the terms and conditions its also located on the side of the products bottles as well as on the terms and conditions card that was placed on the delivery box.  We didn't received a phone call nor and email from you.  But mistakes can get made and it appears that you don't want to continue to receive our products.  That is why we offer a trial to make sure our customers are informed before being placed on subscription or canceling.As of today we have refunded your account in full. The total amount of the refund is $193.01.  You had requested to be refunded in the amount of $261.07.  But the total amount of money charged by our company was $193.01.  Here is the break down.  For the Garcinia Cambogia you paid $5.95 shipping and handling, when you were billed after the trial you were charged $89.74.  For the Revolutionary Cleanse you paid $5.90 shipping and handling, when you were billed after the trial you were charged $89.47.  Also you had signed up for the New Body Rewards program and were charged $1.95.  All of your accounts are closed with the company.  Typically refunds process in 3-5 days depending on your financial institution.Thank you,Support Team

Mr. [redacted],Based on your complaint and after reviewing your account it would appear that you did not read or understand the terms and conditions of the trials you signed up for.  Before you are able to order any products off of the website you must click a box stating that you have read,...

understand, and agree to the terms of the trial.  Once an order is placed an confirmation email is sent out ,for each product ordered, that contains the terms and conditions of the trial.  And we also include a card, on the side of the physical product you order, that contains the terms of the trial as well as the customer service telephone number to contact.  Please feel free to go back and review the terms.You signed up for a 14 day trail for MuscleRev Xtreme and Revtest.  Once the trial expired you were charged for the bottles.  The MuscleRev was $89.74 and the RevTest was $89.47.  On 8/5/15 you contacted the customer service department who stopped your account and out of good faith refunded you $89.74 for the MuscleRev and $89.47 for the RevTest.  Your total refund on 8/5/15 was $179.21 and you were able to keep the bottles of product.  Based on your complaint we are unable to refund you further on these products since a refund has already been issued.  And as it states in the terms and conditions we are unable to refund the shipping and handling fees.When you ordered our products we sent you a promotional email offering you a chance to preview the RevFuel Rewards program for 7 days in which you could use a $100 e-gift card toward products for $1.95, this email also contains all the terms and conditions of how the 7 day preview works.  You chose to sign up for this program and pay the $1.95.  When the 7 days ended you did not cancel and were charged $18.53.  This is the monthly cost of the program which give you access to the website/resources as well as $100 e-gift card.   Out of good faith we have gone ahead and refunded you the $18.53 as of today.  It typically takes 3-5 days for a refund to show on your account depending on your financial institution.All your accounts have been canceled and refunded at this point in time.Thank you,Support Team

Mr.  [redacted],First off we would like to apologize for the poor connection issues you were having when contacting our Customer Service Department.  We always strive to provide the best service to each of our customers.  Before signing up for one of our trials a customer must...

acknowledge, by clicking a box, that they have read, understand, and agree to the terms/conditions of the trial.  Once an order is placed a confirmation email is sent that also contains the terms/conditions of the trial.  Lastly we physically place a card on the side of each product box that contains the terms/conditions of the trail.  Based on your complaint it would appear that you didn't fully read and understand the terms of the trial.  Please feel free to go back and review the terms.  Essentially you have 14 days to try out each product your ordered.  Within those 14 days you must contact our company via email or phone call to let us know if you to continue to receive the product on a monthly basis or if you would like to cancel your account.Your original order for MuscleRev Xtreme and Revtest was placed on 3/1.  You called an canceled your subscription for MuscleRev Xtreme on 5/28/15 through our automated system.  You also called on 6/22/15 to cancel the subscription to Revtest with one of our representatives.  That representative also explained that if you send us back the unopened product we would fully refund you for those boxes.  On 7/13/15 we did receive one bottle of MuscleRev Xtreme and one bottle of RevTest unopened.  At this point your account was refunded $89.74 (for the MuscleRev) and $89.47 (for the Revtest).  We did not receive the 4 unopened boxes you are claiming to have sent.That being said it is possible that the other boxes were lost in the mail.  We will go ahead and refund you $89.74 (for the bottle of MuscleRev) and $89.47 (for the RevTest).  Your total refund today is $179.21.  Please allow 3-5 business days for the refund to show in your account.  You have now been refunded for all 4 bottles that were in question.  All sports supplements are considered nutritional supplements, not food or drugs, and therefore do not get approval from the FDA.  Thank you, Support Team

Hi [redacted],
We are sorry our product was not to your liking....

 The 2 charges of $29.71 you have are the early cancel price to keep the remainder of the bottles you were trying out, which is the option YOU selected through the automated system.  The 2 charges of $4.90 are none refundable as those are the shipping costs to ship the products out to you, and as we did send them, we will not be able to refund those charges.  However, we have gone ahead and issued refund for the 2 charges of $29.71, to help you out.  We have also included a link to the terms and conditions which you stated you read and understood before placing your order.
If you would like to try our products in the future, they truly are great products.  As everyone's body is different, not everyone will see results within the first two weeks of their trial, for some people it will take up to six weeks before seeing results.
Have a great day!
Thanks,
Support Team

[redacted],We had the opportunity to review your account.  Prior
to making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial.  If you do not click this box...

you are unable
to make a purchase.  Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial.  Lastly we place a terms and conditions card on each product
box that is sent to our customers.  The card explains the terms and
conditions of the trial as well as provides a customer service number.You were billed properly for both the Garcinia Cambogia and Revolutionary Cleanse trials, according to the policy in which you signed up for.  We understand mistakes can be made and it would appear you didn't take the time to read the terms before making the purchase.  That being said we have gone ahead and refunded you in full for both products.  A refund was issued in the amount of $89.74 for the Garcinia Cambogia and a 2nd refund was issued in the amount of $89.47 for the Revolutionary Cleanse.  The total amount refunded today was $179.21.  Depending on your financial institution refunds typically take 3-5 business days before reflecting in your account.  All of your accounts with the company are canceled out and you will incur no further shipments or billing.  Feel free to keep the bottle in which you have received.  Thank you, Support Team

Ms. [redacted],We are sorry to hear you did not have a clear understanding of how the 14 trial works for our products.  Prior to making a purchase you must click a box stating you have read, understand, and agree to the terms of the trial.  Once an order is placed an confirmation email is...

sent out, for each product ordered, which contains links to the terms.  Lastly to ensure our customer have a clear understanding of the trial, a terms and conditions card is placed on the physical product box for each product.  This card outlines the terms of the trial as well as contains a customer service number to call.We have gone ahead and reviewed your account.  In regards to the Revolutionary Cleanse, the day you placed the order 8/12/15 you also called in to cancel and the representative did so.  This product was cancelled and the $4.90 shipping charge was voided.  In regards to the Garcinia Cambogia, you placed the order on 8/12/15 and were charged $4.95 for the shipping and handling.  The reason why you were charged $29.71 is because it was the option you chose in the automated system on 8/12/15.  Instead of choosing the option to cancel your account and not receive the current bottle, you chose the option where you keep the first bottle at a discounted rate and cancel any future orders.  This would also be the reason why the bottle was shipped the next day.That being said we will gladly refund you the $29.71 because it appears you chose that cancellation option as a mistake.  Please allow 3-5 business days from 8/24/15 for the refund to show in your account.  We do not refund shipping and handling fees as it is stated in the terms of the trial.  But we do not charge a restocking fee.  Please feel free to keep the bottle you currently have.  Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
I'm certainly glad to have my money returned, however there is something shady when a company is hiding membership services in a free trial web page.
I worked for a company accused of this and destroyed by state attorney generals'. So, I thought this practice was banned. maybe not.
Regards,
[redacted]

Ms. [redacted],We had the chance to review your complaint and account.  You were being billed for the New Body Rewards program. This was a program you chose to sign up and try when you spoke to representative in our company on 11/4/2015.  You were signed up for a 7 day trial and it...

was never canceled.  The monthly billing for this program costs $31.63.  This program gives you access to a website filled with workout videos, diet guides, and a whole plethora of wellness programs.  You also get to pick a product monthly that gets shipped to you at no cost and get a $100 online coupon that can be used for more products as well. We were able to see that you never logged into the website and utilized the program thus you are entitled to the full refund you are requesting.  You have been refunded $126.52 as of today.  We saw that you spoke to representative this morning so the refunds were already issued.  Depending on your financial institution it typically takes 3-5 days before the refund reflects in your account.Thank you,Support Team

[redacted],We had a chance to review your account and complaint.  Just to clarify the trial you signed up for a 14 day trial (not 10 day) of MuscleRev Xtreme and paid the shipping price of $4.95 (not $9.95).  You placed your original order on 3/28/16 and canceled through the automated...

system on 4/5/16.  The option you chose when canceling was to pay $38.71 and keep the remaining portion of the bottle and not be on a subscription.  Being that you were within you 14 day trial period you could have chose the option to just cancel.  And you a correct in stating we do not require you to ship back the remaining portion of the bottle.  You chose a cancel option that you didn't want.  We fully understand that this was a mistake and being that you canceled within the trial period we will go ahead and refund you the $38.71 today.  Depending on your financial institution it typically takes 3-5 business days before the refund will reflect in your account.  At this point in time all your accounts with our company have been stopped.  You will incur no further billing or product shipments.  Also please keep the remaining portion of the bottle.Thank you,Support Team

[redacted],

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We had the opportunity to review your account.  Prior
to...

making any purchase of our products, that are on trial, you must click a box
on the website stating that you have read, understand, and agree to the terms
and conditions of the trial.  If you do not click this box you are unable
to make a purchase.  Once the order is placed you are sent a confirmation
email for each product, which also contains links to the terms and conditions
of the trial.  Lastly we place a terms and conditions card on each product
box that is sent to our customers.  The card explains the terms and
conditions of the trial as well as provides a customer service number.Based on the nature of your complaint it would be safe to assume that you didn't read the terms and conditions.  If you didn't want any product outside of the trial all you needed to do was contact our company, with the telephone number provided on the terms card, and cancel.  You were not charged any amount of money that you did not authorize to be taken.  Please contact us if you would like the charges explained in detail. Also up to this point in time you have never contacted our company to cancel any of your orders or ask what your options were moving forward. We do realize mistakes can get made and we will refund your account based on good faith.  We have refunded the requested amount of $289.16.  Please allow 3-5 business days to reflect in your account depending on the financial institution you use.  You may also keep the bottle of product we have sent you so you don't incur any shipping costs to get it back to us.  At this point all of your accounts with the company have been canceled you will receive no further orders or billing.Thank you,Support Team

[redacted],We reviewed your account and you had signed up for trials with two of our products, Revolutionary Cleanse and Garcinia Cambogia.  When you spoke to the customer service representative to cancel Garcinia Cambogia you didn't tell the representative that you wanted to cancel your...

subscription of the Revolutionary Cleanse as well.  Based on your complaint it would appear that you wanted both products canceled.  That being said we have gone ahead and refunded you the $89.47 for the bottle of the Revolutionary Cleanse that you did not want.  It typically take 3-5 business days before the refund will show in your account.  Please feel free to contact us with any other questions or concerns.  At this point all of your accounts with our company are stopped so you will not received any other shipments or billing.  Also we do not want you to incur any shipping costs to return out product so feel free to keep the bottle you currently have on us.Thank you,Support Team

Hi [redacted],
We're sorry the way our trial works was confusing to you.  However, you stated you read the terms and conditions on how the trials works before signing up.  We are not sure what exactly you saw, as our terms and conditions are the same no matter where you see them,...

but to clear that up, we are providing a link to them here.  These are provided to you upon signing up, they are also provided in your confirmation emails, as well as on a peel off sticker on the side of the box once it arrives to you.  In essence, they state that you get 14 days to try out the product from the day you place the order.  If you do not like the product, all you have to do is give us a call within you 14 days to let us know you don't want any more, and we will cancel your account.  If you do not cancel, you will be billed for the initial 30 day supply you received at the full price of $89.74.
You went outside of your trial time, and you were charged for the initial 30 day supply.  Our terms and conditions state that if you go outside of the 14 day trial, we do not issue full refunds, which is why Sophia was not able to issue you a full refund.  We have gone ahead and issued a refund of the remaining 50% to help you out.  
In your complaint, you said that you had not received the initial 50% back yet.  We do want to let you know that the refunds can take 3-5 business days to appear back in your account, so those should be back in your account shortly.
In the future, if you are interested in trying in trying out our products, they truly are great products, but as all people are different, not everyone will see results in the first 14 days, some people will take up to 6 weeks to see results.
Thanks and have a great day,
Support Team

Hi [redacted],
We're sorry the way our
trial works was confusing to you.  However, the terms and conditions you must agree to before signing up are presented to you in 3...

placed before you'd be charged for anything - once before entering payment information, once in your confirmation email, and on a peel off sticker on the side of the box once it arrives.  We are providing a link to the terms and conditions you agreed to [redacted].  In essence, they
state that you get 14 days to try out the product from the day you place the
order.  If you do not like the product, all you have to do is give us a
call within you 14 days to let us know you don't want any more, and we will
cancel your account.  If you do not cancel, you will be billed for the
initial 30 day supply you received at the full price of $89.74.
 
You went outside of your
trial time, and you were charged for the initial 30 day supplies you ordered.  Our terms
and conditions state that if you go outside of the 14 day trial, we do not
issue full refunds, which is why our customer service representative was not able to issue you a full
refund.  Out of good faith, we have issued you full refunds for the remaining amount of what you were charged in the amount of $152.29.  We do want to
let you know that the refunds can take 3-5 business days to appear back in your
account, so those should be back in your account shortly.
 
In the future, if you
are interested in trying in trying out our products, they truly are great
products, but as all people are different, not everyone will see results in the
first 14 days, some people will take up to 6 weeks to see results.
 
Thanks and have a great
day,
 
Support Team

Hello [redacted],
We're sorry that the way our trial works was not clear to you.  However, the terms and conditions explaining exactly how it works were presented to you 3 times before you would have payed for anything other than shipping - before you placed your order, you were...

required to check a box saying "I have read and under stand the terms and conditions".  They were also in the confirmation emails we sent you, as well as on the side of the box on a sticker once it arrives.  [redacted] to review the terms you agreed to.
In essence, the terms and conditions state that you get a 14 day trial that begins the date you place your order, if you do not like the product or do not feel it is worth the price, you can opt out by simply calling customer service, or responding to the confirmation emails we sent you within the 14 days and you will not be charged anything beyond the initial shipping charges.  It's only if you want to continue receiving the bottles on the monthly subscription, then there is no need to contact us or do anything to your account.  
It appears that you did not read the terms and conditions that you agreed to.  That being said, we understand your frustration with being charged for the additional bottles you have received.  Out of good faith, we have gone ahead and issued 2 refunds for the Garcinia Cambogia and 2 refunds for the Revolutionary Cleanse, totaling $358.42.  Those will be back in your account within the next 3 to 5 business days.
We are not [redacted], that is a separate business entity.  Here is telephone number we found on their website: ([redacted]) 1-[redacted].
If you would like to try our products in the future, we do have options outside of the autoship program.  They truly are amazing products, and as everyone's body chemistry is different, not everyone will see results within the first 14 days.  Here is our customer service line if you would like to try more in the future: [redacted].
Thanks and have a great day,
RevLabs Support Team

Hi [redacted],
We're sorry to hear about your experience with our outsourced call center.
However, if you did not place the order for this product, we would be more than happy to refund you any money that may have been fraudulently charged.  That being said,...

we've gone ahead and refunded your account the $4.95 shipping charge, so that should be in your account within 3-5 business days.  There is no need to send the bottle back, you may keep it on us.  Your account with us is closed and there will be no further charges.  
Thanks and have a great day,
RevLabs Support Team

Sh[redacted]a K [redacted],We reviewed [redacted]'s account.  Based on the information you provided to us this would be your son.  Please feel free to send us the unopened bottle he received and we will gladly provide you with a full refund.  When we receive the bottle on our end we will refund his...

account in the amount of $89.74.  Once the refund has been issued it typically takes 24 hours for it to process on our end.  [redacted]'s account has been canceled as of 9/24/15 and will receive no further products or billing moving forward.Thank you,Support Team