Rite Aid Corporation

This matter was forwarded to our Leadership Team to address A member of our Leadership Team will reach out to the customer via phone within 1-business days regarding this matter

The field leaders were notified and worked with the store managerThe store manager reached out to the customer to personally apologize and has coached his staffWe greatly apologize that this happened and are working to ensure it does not happen againThank you for notifying us so we could resolve this issue

We have spoken to [redacted] and have identified where his number was listed with another customer who must have had that number previouslyThe number has been removed from that other customer's account and we greatly apologize for the inconvenience this has caused

Hello, This customer's concern was sent to the management team of the rewards company we are dealing with for this specific rewardThey have contacted him to offer the reward he was looking forThe customer has emailed me directly letting me know he has been in contact with someone and they are processing the rewardIt will just take 2-weeks for the process to completeIf there is anything else needed please feel free to contact me backThank you, Elizabeth C [redacted] @riteaid.com

Thank you, it looks like it's been resolvedA bad experience but the manager sounds like he knows what he's doingThank you Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] **

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This case has been resolved and closed as of 7/7/Per the case comments, the funds have been loaded to the card the following day

This case has been closed as of 3/30/With the information provided, the District Manager has called multiple times and left messages for the customer, with no response

Hello ***- We do apologize for the inconvenience and confusion this may have causedWith the information provided, you had online account created appropriately with the [redacted] card [redacted] - The other online accounts were not created properlyWe have revoked those online accounts to avoid further confusionPlease continue to log in with the username [redacted] , associated with the email address [redacted] @***.comWe have sent a reset password link to your inbox, if you do not recall the passwordThank you!

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] I will accept the additional gift card however anyon**ho called someone that bad la guage should have been terminated and I am disappointed in Rite Aid thinking and [redacted] [redacted] the gift card should be mailed to [redacted] [redacted] Rockland Maine ***Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear [redacted] , We are so sorry to hear of this situation and how long this has been on-goingWe do want to ensure you that the Attorney General has reached out to us wellTo reiterate what we have advised the Attorney Generals Office, your concern has been forwarded to our Risk Management Department for investigationOnce the investigation is complete Risk Management will reach out to you directlyWe hope to have this resolved for you quickly Sincerely, Rite Aid Customer Care

Hello,We have reached out to the customer via email, the email information is attached aboveWe did apologize for the inconvenience and any confusionOur Wellness savings card program does list certain items in the store for better sales depending on what type of customer they may beWe also reported their feedback to our management to make them aware so they can look back into the program if neededIf there is anything else we may provide please let me know.Thank you, [redacted]

Hello,We filed a case with the District Manager being this customer has already spoken to the store's management teamThe customer has tried to get passport sized photos at a 4'x6' photo sized pricedThe store manager did refund the customer as a one time courtesy but noted that was our policy The District Manager did apologize for the inconvenience but also reiterated our store policy on thisThe photo price for a passport photo is $I will forward this information to our management team as well to investigate and place on the site if neededIf there is anything else I may provide please let me know.Thank you, [redacted]

In researching the District Manager has been in contact with [redacted] and has helped to resolve the issue we hope to [redacted] ***'s satisfactionWe are so sorry this has happened and the District Manager has coached the Store Associate on their improper behaviorsWe appreciate you taking the time to bring this to our attention so it could be addressedAgain please accept our apologies and thank you for being a Rite Aid customer as we value your business

Hello, We have forwarded this customer's concerns to our management team regarding their dislike of our programA customer service agent contacted the customer back on 12/31/to go over the concern, review the program, and let them know we have forwarded their comments to our leadership teamCx was happy we had contacted her backPlease feel free to contact us back if neededThank you, Elizabeth C [redacted] @riteaid.com

Hello, We had filed a case regarding the customer's concern so our upper management team could be made aware and have it addressedThe Pharmacy District Manager was made aware of the associate and the pharmacy manager contacted the customer backThe case was closed on 12/14/stating the associate will be addressed appropriately.If there is anything else we may provide please let me knowThank you, Elizabeth C [redacted] Rite Aid Customer Care

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me., so long as they refund the funds into the right accountI have since closed the debit card used for this transaction; please see the attachment for a reference (for new card)Card #: [redacted] *** Regards, [redacted] ***

This case has been closed as of 11/13/The Leadership team has tried contacting the customer numerous times, with no responsePer the case notes, Leadership team has priced mod item at customer request and apologized for the inconvenience

The missing items were originally shipped via USPS on 02/18/(Tracking# [redacted] ) It appears the package was lost and/or was not delivered A replacement (for the missing items) were reshipped on 03/02/via [redacted] (Tracking# [redacted] ) Per ***, this package will be delivered on 03/06/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because I've been told that line of crap beforeI expected a call from their corporate office and an apology for their continued abuse of my phone number Every time they tell me they have removed my number I get another callUNACCEPTABLECan't keep doing the same thing and expect a different resultsTired of their lip service Regards, [redacted] ***