Rite Aid Corporation

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: The location of your Rite Aid store is in *** ***, CalifThe clerk's name was ***I want to be assured other customer's are not subject to her abuse
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This case has been closed as of 11/22/Per the
case comments, the Store Manager has spoke to *** *** at 5:PM, CTHe has explained to her about how the situation should be handle and explained to her that her business was very important and this is not our policy to treat our customers this way

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] I hear all the excuses that RiteAid is making but the issue Still Remains that the FTC in the Revdex.com need to look into these numerous business ethics violations violate all business laws the fact is that I was logged in and still and put the promotion code in there and still it said I want to know people and that happened times not once twice or three times 12x and that needs to be reported to the Revdex.com in the FTC because that is the name that is a violation of business practices in the United States and should be held accountable
Complaint: ***
I am rejecting this response because:
Regards,
*** ***

This case has been resolved and closed as of 5/3/Supervisor Andrea has reached out to the customer to resolve concerns and provided telephone number for future assistance

Our records indicate that the survey was only 80% complete. Unfortunately since it was not 100% completed the transmission did not include her in the list of recipients for the $+Up. We called the customer and left a message explaining this and issued her a $gift card as an
apology. There may have been a system error or glitch that the survey only showed 80% complete. We sincerely apology for the miscommunication

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your
complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:They barred me from shopping at Rite Aid, despite my actions being provoked and instigated by their employees almost every single time there was conflict. And furthermore, I know for a fact that Rite Aid didn't properly discipline their employees for how poorly they treated me, because their employees lied and exaggerated about how bad my actions were. So I reject this response, due to a gross lack of responsibility being placed on their employees, and most of it being placed on me
Regards,
*** ***

Thank you for providing the requested informationPer the original Revdex.com complaint you have provided a different telephone number, other than ###-###-#### that was attached to a *** cardThis is why the associate saw an account and we did not, as you have provided ###-###-####However, we have reached out to *** to have *** card *** cancelledShould you need further assistance, please feel free to reach out to us

The Store Manager, ***, reached out to *** *** to personally apologize for this situation*** will be coaching and taking the necessary actions with *** to ensure the proper customer service is offered going forwardWe are very sorry that this happened but also appreciative that you were willing to take the time to bring this to our attention so we could resolve the issue*** is waiting for *** *** to come back into the store so she can provide him with a refund and another apology in personThank you again

I placed my order on October 31st morning, and was waiting to get the order shippedas per the order confirmation, the order was about to ship in daystoday is November 10, there is no update when my order will be shippedwhenever I reach out to RiteAid customer care via email or via phone, I get the same reply that they are shipping my order in 24/hoursThey are horrible and just know how to do robotic replythey don't understand that the customer had already contacted them time and still they talking about the bt that the order will be shipped in 24/hourthere is no number or email to reach out to a manager or someone to know this is how they are running there businessRiteAid is Bull***, a c***

The letter the customer received is from the Rite Aid pharmacy informing the customer that Rite Aid Pharmacy is now ***. The customer's profile (name) was pulled from the pharmacy database which is not accessible through Rite Aid's Customer Care Center. The customer would need to
contact the pharmacy directly to update her information and/or the spelling of her name. Rite Aid's Customer Care center can only update information pertaining to Rite Aid's discount card, not information that is attached to customer's pharmacy records or profile

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer has been barred from Rite Aid

Hello,
We have reached out to the customer via email, the email information is attached aboveWe did apologize for the inconvenience and any confusionOur Wellness savings card program does list certain items in the store for better sales depending on what type of customer they may beWe
also reported their feedback to our management to make them aware so they can look back into the program if neededIf there is anything else we may provide please let me knowThank you,
***

Hello,
I reached out to *** and the customer was contacted by Annette, who left a detailed message including her direct contact information. They did receive the customer's Registration Form and her booking code was emailed on January 30th. They are having it resent on Monday
morning by their fulfillment department.
Carrie F**
Rite Aid Corporate

Hello,
This concern was sent to the store's management team to be addressed and looked intoThe Regional Manager has closed the case as they have finally received the information needed in order to do the refundThey will be providing a refund to the customerIf there is anything
else we may provide please let us know.Thank you,
Elizabeth C***
Rite Aid Customer Care

This case has been resolved as of 11/1/Leadership has tried reaching out to the customer several times and has left voicemails

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
*** *** ***
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution is satisfactory. Thank you for your help.
*** ***
*** ***

We do apologize for any inconvenience this has causedHowever, as long as the customer is logged into a Rite Aid online account that is associated with a ***+ *** card and the promotional code is not expired, it will apply to the purchasePlease note the additional percentage off will not apply if the product is BOGO Free or if the product is on sale for greater than the promotional codeIf the customer needs assistance they are more then welcome to contact the Online Store at ###-###-#### and a representative will be able to further assist them in placing the order