Rite Aid Corporation

Hello,We have reached out to the customer via email, the email information is attached above. We did apologize for the inconvenience and any confusion. Our Wellness savings card program does list certain items in the store for better sales depending on what type of customer they may be. We also...

reported their feedback to our management to make them aware so they can look back into the program if needed. If there is anything else we may provide please let me know.Thank you,[redacted]

This case has been resolved as of 9/27/16. With the information provided the customer does not have a [redacted] card linked to an original Wellness card. Leadership has reached out to [redacted], and have been informed the customer does not have a [redacted] account with the information provided to us. The...

customer only has an original Wellness card.

This concern has been resolved as of 10/6/16. We have added 2,000 Plenti points to the customers account. These points will be available to use tomorrow, 10/7/16 after 6 AM. The Rake in the Points offer was spend $50.00 earn $20 (2,000 Plenti points) in savings. This offer was reset each week...

(Sunday to Saturday).

Good Afternoon,This case [redacted], has  been resolved as of 2/4/16.

Complaint: [redacted]
I am rejecting this response because:
------ Forwarded message ----------From: Revdex.com of Metro Washington DC <[email protected]>Date: Mon, Dec 21, 2015 at 9:37 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>---------- Forwarded message ----------
From: [redacted] <[redacted].com>Date: Mon, Dec 21, 2015 at 9:14 AMSubject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: "[email protected]" <[email protected]>This complaint should NOT be closed. No issue was resolved. They contacted me and we spoke, not the President of Rite Aid, but from a Mr. Andy P[redacted]. They did remove everything from my shopping cart, the two prices was inaccurate, and they did not stand by the price that was first advertised. It apparently was an error, but it was not made right by a phone call. As any retailer can tell you, even if it's in error, they are supposed to give you the item for the price advertised as they then can fix the error that I apparently pointed out for them. So no, this issue was not solved in the least.
Regards,
[redacted]

This case has been closed and resolved as of 8/8/17. Per our Leadership team, The supplier emailed the customer back letting them know that since we had already mailed the refund to the old address, they had to issue a stop payment on the refund. [redacted] is setup for a refund next week.

This case has been resolved and closed as of 7/7/17. Per the case comments, the funds have been loaded to the card the following day.

Please close this dispute. I have already received the refund.

The District Manager has contacted the customer and resolved the situation.  The customer returned the item to the store for a full refund and is satisfied with the resolution.  Store personnel will be coached.  Please close

This case has been addressed as of 1/23/17. Per the case comments a full investigation is being completed and the associate will be dealt with appropriately.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Thank you for taking your time to contact Rite Aid about your problem.  We do apologize that you were not treated well. Please know that we do appreciate that you let us know what had happened.  Rite Aid does take your complaint seriously and will follow thru with the associate that you...

felt offended by her actions.  We do hope that you will continue to shop in our stores as we do value you as a loyal customer to us.  If there is anything now or in the future that needs our attention please do not hesitate to contact us. Thank you.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is...

received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
I would like the definition of multiple times and left messages.  I only show 1 call on 3/27/2017 at 12:48pm which went to voicemail.  My check of the call log shows only that entry for Rite Aid or even the cell number that the person left for me to call.  I have been involved in a massive equipment deployment and have not had the opportunity to call back as usually my day has been non stop from 7am until 6-8pm.  One of my questions for the district manager would now be for them to provide information on the multiple attempts and multiple messages.  I do not have any reference to show that - that only reinforces my issue with Rite Aid corporation
Regards,
[redacted]

This case has been closed. Per the case comments, Leadership called customer with no answer. Leadership left detailed message with phone number where customer can reach management.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

This case has been closed as of 11/22/16. Per the case...

comments, the Store Manager has spoke to [redacted] at 5:30 PM, CT. He has explained to her about how the situation should be handle and explained to her that her business was very important and this is not our policy to treat our customers this way.

Hello,We filed a case with the District Manager being this customer has already spoken to the store's management team. The customer has tried to get passport sized photos at a 4'x6' photo sized priced. The store manager did refund the customer as a one time courtesy but noted that was our policy....

The District Manager did apologize for the inconvenience but also reiterated our store policy on this. The photo price for a passport photo is $8.99. I will forward this information to our management team as well to investigate and place on the site if needed. If there is anything else I may provide please let me know.Thank you,[redacted]

--------- Forwarded message ----------From: Revdex.com of Metro Washington DC<[email protected]>Date: Thu, Jan 22, 2015 at 9:31 AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>
---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, Jan 21, 2015 at 5:44 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [email protected] The Store Manager Did Contact Me , Still have Not Call Back Yet I suppose to go to store on the 24 th for an Apologize but it still not confirmed

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]